984 comments found.
Hello!
Are we working well with Wordpress 4.7.3?
Thank you! Great Theme!
Hi genuxio,
Yes, our theme works with WordPress 4.7.3
Best regards,
Thanks!!
Nice Work!
Thank you very much! 
Hi,
I bought Fancy Product Designer for my website. But it seems like your website does not support it will. Can you fix some layout problems and give proper support for the plugin?
Thanks and Regards,
Uzair
Hi Uzair,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and tell us what the problem which you see. Our support team will check and help you.
Best regards,
Hello!! How is the theme working with Woocommerce 2.6.14?
Thanks
Hi genuxio,
Yes. Our theme works with WooCommerce 2.6.14
Best regards,
i dont know what happened But my Theme Options Save All Changes is not working.
Hi quickwebworks,
What did you do before? You bought our theme over 1 year ago. So I think you have just made a change and it causes the problem. Please remember. You may find the problem. If you still can not figure it out, please open a ticket https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. Our support team will help you.
Best regards,
Hey There! just purchased the theme! I had a question about setting up with Dokan. Can you provide assistance? Thank you!
Hi wysebridge,
You can open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
sorry just ignore my comment
sorry .. just ignore. this it was for other theme.. not here.
hi, how to install demo revslider
Hi puocdc,
You can install our Gon Importer plugin and import only the revolution sliders http://demo.theme-sky.com/documentation/gon/#demo-content. But please note that all demo images were replaced by the placeholder images. If you want the slider packages which include the demo images, please open a ticket here https://skygroup.ticksy.com/. We will send them to you.
Best regards,
Sir i have buyed you theme a long time ago, But never used it, Now i am making the website with this theme and i have tries two three time by uninstalling wordpress and reinstalling, Coz when i am using GON Importer i showing me All Done Have Fun !!!, But not even a single product or Page is updating and also i am trying to Register the Slider Revolution From the licensed key you provided to me its not Registering and Not Importing Anything. Please let me know the solution for it.
Hi quickwebworks,
Are you using the latest version of theme? Also, please note that Gon Importer only import the sample content. It does not import all demo content. If you want to install exactly the same as our demo, you can install the full demo package. For more information, please read our documentation http://demo.theme-sky.com/documentation/gon/#demo-content.
About activating Revolution Slider license, it is a common question. Because you don’t directly buy the Revolution Slider plugin. We bought it with our account (Extended License) and integrate it into our theme. You can use it without activating the license key. When it releases a new version, we will update and integrate the new plugin version into our theme. For more information, please read this article https://www.themepunch.com/faq/purchase-code-registration-faqs/.
Best regards,
Hi , I’m using Dokan plugin 2.5.2 , and in the vendor dashboard when adding a new product , the categories dropdown doesn’t open.
I contacted dokan support and they told me it’s a theme related issue
Hi seifbassem,
We fixed this issue. Please update the theme again or add the css code below
.select2-container{
z-index: 100000;
}If you need more help, you can open a ticket here https://skygroup.ticksy.com/ and give us your website information. We are always ready to help you.
Best regards,
Hi fralang,
Yes, our theme is compatible with WooCommerce 2.6.14. Please try clearing your cache and deactivating the third party plugins which relate to WooCommerce and check it again for me.
Best regards,
Hi, I don’t have update another plugin. I have update only woocommerce. How can fix it?
I have noticed that the reset.css have the priority on all css files.
Hi fralang,
When you want to update WooCommerce, you should also check the related plugins to make sure that they are compatible with the latest version of WooCommerce. Now, you updated WooCommerce. So please try updating the related plugins, clear your cache and check again.
If it still does not work correctly, please open a ticket https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. We will help you check it.
Best regards,
ok, i have open a new ticket, because I can’t resolve this problem. Please help me.
We want buy Responsive Multi-Purpose WordPress Theme. Becouse need use with wordpress. But now we can’t establish as we buy shopify. How we cfn chang this. I am buyer Andreksboat
Hi Andreksboat,
You can request a refund from the shopify theme here https://themeforest.net/refund_requests/new. After getting the refund, you can buy our theme.
Best regards,
Hello, $59 for how long
Hi Andreksboat,
Thank you for your interest in our theme!
It does not limit time for updating. About supporting, you have 6 months support from us http://prnt.sc/e6dfex.
Best regards,
It seems that when we enable SSL (only on one page) there is mixed content
<div class="ts-search-by-category"><form method="get" action="http://www.domain.com." id="searchform-975"></div>Hi genuxio,
Because you didn’t yet change url after enabling SSL. You need to change url in Settings > General and where you add the full url, such as Theme Options, Page content, Widget,.... For more information, you can read this article http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/.
If you need more help, please open a ticket https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Thanks!
That would be fine if I wanted to enable SSL for the whole website, but I’m using only sensitive pages. I was thinking of looking for some hook that intervenes in the url of ‘get_search_form’
Best regards
Hi genuxio,
The get_search_form function displays the searchform.php file. This template can be overrided by the child theme. You can customize it. It uses the home_url function https://codex.wordpress.org/Function_Reference/home_url. You just set the $scheme parameter to “https” or “relative” (used for both http and https).
Best regards,
It Works
<form method="get" action="<?php echo esc_url( home_url( '/', 'relative' ) ); ?>" id="searchform<?php echo esc_attr($rand_id); ?>">Best Regards
Hello, Just purchased the theme, loving it so far. I currently have a glitch with the currency displaying in the shopping cart. I have USD selected and it flashes a dollar sign then reverts to the £ symbol. Why is this happening? www.festyfair.com
Hi sarahmytych,
Thank you for loving our theme!
There is no product on your site now. So I can not check it. If you have installed the third party plugins, please try deactivating them and check again. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your wp admin account and purchase code. Our support team will help you.
Best regards,
can you tell me where I select which products are featured and on sale so they have the Hot tag show up on image, also can I change the color of those tags (sale) (hot) ect
Hi Bruce1,
To make a featured product, you edit the Catalog visibility section and check the Featured Product option in the product editor as my screenshot http://prnt.sc/e5×0sn.
To make a product on sale, you just enter a Sale price in the Product Data box as my screenshot http://prnt.sc/e5×1ek.
To change the label color, you go to Theme Options > Color Scheme tab. You find the Product Label Colors section and change colors in there http://prnt.sc/e5×1yn.
If you need more help, you can open a ticket here https://skygroup.ticksy.com/ and give us your website information. We are always ready to help you.
Best regards,
Thank you for the reply, can’t believe I missed those 
Hello,
I am experiencing many problems with the “Sticky Header” functionality. I am using the Header V5.
1) As I scroll down, the header will not scroll down with the page. After scrolling down about 500px the header will suddenly appear by sliding down. But as I continue to scroll down, it will suddenly disappear by sliding up. As I scroll up the page, the header appears as expected.
2) This only even works on the desktop layout (wide window). As I make the window smaller, the header doesn’t have any stickiness at all.
Thank you.
Hi gordon_qbl,
They are our functions . You can check our demo again http://demo.theme-sky.com/gon/homepage/special-collection/. If you want to customize it, you can open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. We will help you.
Best regards,
Hello, I just bought this theme as it says it’s compatible with Dokan 2.5.1. Going through testing and it errors out on creating a new product.
http://**********.com/dashboard/new-product/Warning: include_once(/home/*/public_html/wp-content/plugins/dokan/lib/class.taxonomy-walker.php): failed
to open stream: No such file or directory in /home//public_html/wp-
content/themes/gon/dokan/products/new-product-single.php on line 293
Warning: include_once(): Failed opening ’/home//public_html/wp-content/plugins/dokan/lib/class.taxonomy-
walker.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home//public_html/wp-
content/themes/gon/dokan/products/new-product-single.php on line 293
Fatal error: Class ‘DokanTaxonomyWalker’ not found in /home/*/public_html/wp-
content/themes/gon/dokan/products/new-product-single.php on line 306
Dokan has been working without issue previously, and is version 2.5. I really hope there is a simple fix for this as my site is ready but I can’t add any new products. Thanks
Hi spectazing,
Are you using the latest version of theme (1.2.4) and Dokan (2.5.2)? If no, please update them. If yes, please open a ticket here https://skygroup.ticksy.com/ and give me your WP admin and FTP accounts. I will check it for you.
Best regards,
Disregard this, I created a support ticket. Thanks!
Hello, nice theme and congrats on the comments about your great support! I have a few pre-sale Q’s
1.)Are all of the place settings built with VC on the home pages, so we can mix some of the design sections together from each demo? 2.)Does it support different post types ..gallery, video ? 3.)For the post category pages, can they have option to show 2,3,masonry …when I click on post categories in demo it shows all post in large list.
Thanks,
Hi Bruce1,
1. Yes, you can mix elements from all our demos.
2. Yes, our theme supports Standard, Gallery, Quote, Video, Audio post formats. You can check it here http://demo.theme-sky.com/gon/blog/.
3. Unfortunately, we don’t have this option. Masonry or 2,3 columns is only available with shortcode http://demo.theme-sky.com/gon/blog-mansory/3-columns/.
Best regards,
hi we bought your theme and using for few months, but still not able to make it like supemarket 3 style can you help us to design our blog just like yours…
regards, prithpal
Hi prithpal,
If you want to install exactly the same as our demo, you can install the full demo package. For more information, please read our documentation http://demo.theme-sky.com/documentation/gon/#demo-content. You should only install the full demo package at the beginning. Because it needs to use our database.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you.
Best regards,
ok opened a ticket there.. cheers
Hi mysticbanana,
I have just replied to you on your ticket. Please check it.
Best regards,
