984 comments found.
Hi,
When clicking on category links in product catalogue widget menu (TS-Product Categories), there shown/ open under categories, and when clicking on a under category link in menu for shown product list, opened menu overview closes again?
Is it possible that it stay opened without closing, like for example this: http://postimg.org/image/8whz9vfz9/
?
Hi zisko,
It should stay opened. For example, on the shop page, you click on the Men’s ring category. It will redirect to the Men’s ring category page. The product categories widget also is opened. Please check this link http://demo.theme-sky.com/gon-supermarket/product-category/jewelry/ring/men-s-ring/
Best regards,
Hi,
Yes, it woks fine on your shop, but it doesn’t work like this on my shop?
Can you please check it on my test shop, and I send you link before?
Hi zisko,
I don’t see any javascript error. Could you please give me your FTP account? You can paste into your ticket. I will check it for you.
Best regards,
Hi,
I just send it under Ticket #610752
Regards
Hi zisko,
OK friend. I will check it and reply to you soon.
Best regards,
This theme has many errors. I have Ajax errors. The basic theme options do not work for changing the font and header options. It looks like from the comments I am not the only customer having this problem.
Hi copywrite22,
I’m sorry. It is our mistake. But we fixed it. Please update the theme to fix.
Best regards,
Hi i am looking to purchase the Gon Theme: The Lookbook (http://themeforest.net/item/gon-responsive-multipurpose-wordpress-theme/full_screen_preview/13573615) layout fits my concept i however want to find out if the images in the slider can be linked to static pages??
Hi dotuna,
Thank you very much for your interest in our theme!
They are product category images. They will link to product category pages. But we can customize this shortcode for you. It is very easy 
Best regards,
Thanks. I suppose my search is over. Cheers
hey i just purchased this theme, but the theme option color styling doesn’t work. I can’t change color on the theme. can u help me please?
Hi norbertoaquino,
Thank you very much for using our theme!
Please open a ticket here https://skygroup.ticksy.com and give us your FTP account and WP admin account. We will check it for you.
Also, some customers installed the cache plugin or their server is a cache server. You can check it before opening a ticket
Best regards,
Hello again,
I have a problem with the last update of this theme, I realized that inside the products details, it doesn’t load the product images at all. It gives me this error:
Warning: call_user_func_array() expects parameter 1 to be a valid callback, no array or string given in /home/xxxxx/public_html/wp-includes/plugin.php on line 235
Warning: array_map(): Argument #2 should be an array in /home/xxxxx/public_html/wp-includes/media.php on line 853
Warning: Invalid argument supplied for foreach() in /home/xxxxx/public_html/wp-includes/media.php on line 855
Warning: call_user_func_array() expects parameter 1 to be a valid callback, no array or string given in /home/xxxxx/public_html/wp-includes/plugin.php on line 235
Warning: array_map(): Argument #2 should be an array in /home/xxxxx/public_html/wp-includes/media.php on line 853
Warning: Invalid argument supplied for foreach() in /home/xxxxx/public_html/wp-includes/media.php on line 855
Any help ??
Version 1.0.3 of it works well but this last one gives me this error. Also, any other theme works without problems and doesn’t give me this error.
Hi bundyflavour,
You should open a ticket here https://skygroup.ticksy.com/ and give us your FTP account and WP admin account. We will check it for you. Because other customers also updated without problem.
Best regards,
OK, opened a ticket. Hope you can solve this. Thanks
OK, I solved the problem with the product image. It was because I forgot to create alsot the php.ini with the suhosin 5000.
OK, everything works but the only thing I see is that is the TS PRODUCT CATEGORY TABS doesn’t load the subcategories of a parent category ( show the products of the subcategories of the parent category )
Any help ?
Hi bundyflavour,
Maybe, you don’t have any product in your sub categories. Because we don’t load the empty categories. Please check again.
Best regards,
Hello again,
I have this for example:
- Main Category 1 ( without any products ) with subcategory A ( with 4 products ), subcategory B ( with 6 products ) and subcategory C ( with 9 products ). These are subcatgories of Main Category 1
- Main Category 2 ( without any products ) with subcategory D ( with 9 products ), subcategory E ( with 7 products ) and subcategory F ( with 5 products ). These are subcatgories of Main Category 2
- Main Category 3 ( without any products ) with subcategory G ( with 4 products ), subcategory H ( with 11 products ), subcategory I ( with 7 products ) and subcategory J ( with 12 products ). These are subcatgories of Main Category 3
- Main Category 4 ( without 16 products ). This one doesn’t have subcatecories
And in the TS PRODUCTS CATEGORY TABS I add Main Category 1, Main Category 2, Main Category 3 and Main Category 4.
The problem is that when I click the tabs Main category 1, 2 and 3 no proudct from their subcategories is loading and when I click Main Category 4 the products are loading fine.
Can you make it load the subcateogries of the parent categories please ?? This is what I need.
Thanks
Hi bundyflavour,
I make an example for you.
I create 4 categories: 1 Main category (without any products) and 3 sub categories. Please see this screenshot http://postimg.org/image/g77k9gex9/
Then I configure the shortcode. I add Main category to Parent Category field. I enable General tab. Please see this screenshot http://postimg.org/image/tlyabyizj/
This is the result: http://postimg.org/image/60n7iurhn/
You should open a ticket for technical support. I can manage your issues easily in there. Don’t worry about the speed of response. Because I also reply to you on our support center, no other one
Best regards,
OK, I will write only in the support ticket. Thanks
Hi, I just purchased this theme. So I’ve installed it on my wordpress, but the Live Preview just goes into a infinite loading screen for me. The side bar loads however. What might be the cause of this? I have all my plugins deactivated at the moment as well.
Hi La-Arietta,
Thank you for using our theme!
Please open a ticket here https://skygroup.ticksy.com/ and give us your wp admin account. We will check it for you.
Best regards,
Very nice job skygroup. Congrats once again!!! Super amazing. I like the new homepage so much. Keep it up!
Thank you very much, my friend!!!
hi, This theme is great! First, I am a brand new guy on wordpress theme. I want to build a online store. If I buy this thems. Can I get this demo theme package with one click install?
Hi GaFu,
Thank you very much for your interest in our theme!
Importing demo content only helps you build a frame. It does not import all demo contents and images. If you want to install exactly as our demo, we will send you the full demo package.
After purchasing our theme, you open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. We will send the package to you.
Best regards,
Hi, Missing stock status for some products: OK: http://postimg.org/image/blb6a1cr7/ Missing: http://postimg.org/image/ia2yu5tt9/
Suggestion?
Hi zisko,
You need to enable Stock Management. You go to Product editor. On Product Data box, you select Inventory tab and enable Stock Management as my screenshot http://postimg.org/image/d635f7uph/
Best regards,
Hi, But it’s about variable products, and I don’t want to enable stock management at product level? With other themes like for example Enfold, it shown stock status without need for stock management at product level…
P.S. Big problem is also, when “enable stock management at product level” is enabled with a variable product, and if one variable product is out of stock, but other variable products are on stock, stock status always shown “on stock” even though chosen variable is “out of stock”. Add to cart button disappear, but there still appears “on stock”, so the customers are confused and contact us, because they don’t understand it… So it’s big problem, and it’s needed that there appears “out of stock” for sold variable products, and “on stock” for products which is on stock, depends on the selection. I hope you will fix and update it ASAP, and it should work also without “enable stock management at product level” enabled for variable products…
Hi zisko,
OK friend. It is no problem. We will release the new version today. These issues will be fixed. Thank you very much for your feedback!!!
Best regards,
Hi,
OK, thank you for your prompt reply and action (as usually)
hi Its me again..sorry to bug you.. I run into another error messge
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 130968 bytes) in /home/wingyee1138/public_html/nvgd247.com/wp-content/plugins/bbpress/includes/core/template-functions.php on line 601
This pop up when I try to go into the customize from the appearance menu to change the logo for the site.
Please show me how I can fix that. Thank you very much
WingYee
Hi Wingyee1138,
You need to increase memory limit. I did it for you. Please check again.
Best regards,
got in…awesome…thank you very much…
Hi, I have submit the ticket #612730 for needing help on setting up the page like the demo supermarket.
Please let me know if you need any other information thank you very much
wingyee
Hi wingyee,
I’m sorry for the delay. I just woke up . I sent the full demo package to you. Please let me know if you have other problem.
Best regards,
Hi, I have download the zip file, upload it and extract it and change the info in the config.php file..But I am a little stuck on imputing the data..Where do I input the data. “Error establishing a database connection” this error message pop up when I type the URL to the browser ..Please help..what should I do from this point? thank you very much
Hi, I have download the zip file, upload it and extract it and change the info in the config.php file..But I am a little stuck on imputing the data..Where do I input the data. “Error establishing a database connection” this error message pop up when I type the URL to the browser ..Please help..what should I do from this point? thank you very much
Hi Wingyee1138,
Please check the wp-config.php file again to make sure the database connection information is correct.
Best regards,
Hi, Yup. I have check the wp-config.php file and uploaded it back to the my URL but still have the same error message. Please help.
Hi Wingyee1138,
Please open a ticket here https://skygroup.ticksy.com and give us FTP account and hosting cpanel account. We will check it for you.
Best regards,
Hi..Thank you so much..just submit the ticket. #613232 thank you so much..
thank you very much..So now I can login into wp-admin and change the graphics? and the catalog?..thank you very much
Hi…I try to login to the wp-admin and I cant login anymore..please help…need to go in there and customize a few thing.thank you very much… wingyee
Hi Wingyee1138,
I have sent default admin account to you. Please check your ticket.
If you have other problem, please let me know. I’m always ready to help you.
Best regards,
Hi, Are there a user menu I can download? I am having problems setting the home page up like the supermarket demo.
Please help. thank you.
wingyee
Hi Wingyee1138,
Thank you for using our theme!
Do you want to install exactly as demo? If right, you can open ticket here https://skygroup.ticksy.com. We will send the full demo package to you.
Best regards,
can i get all the images as demo so i can know what i am changing
Hi bonsuoa,
Thank you for using our theme! I have sent the full demo package to you. Please check your email.
Please don’t paste your purchase code here
Best regards,
Hello, before i purchase i would like to see the theme options and realize the dimension of cutomization.
Could you please give me a demo and user so i can check this?
Amazing theme and most important the support!
Hi rppm93,
Thank you very much for your interest in our theme!
I’m sorry. We haven’t a demo version that lets you log into wp admin. Please read our documentation for more information.
Best regards,
Hi zisko,
You can add custom css below into Theme Options > Custom CSS/JS > Custom CSS Code option:.product p.out-of-stock span{
background: #f23434 !important;
}
.product p.in-stock span{
background: green !important;
}Best regards,
Hi, Doesn’t work for me?
Hi zisko,
Please check to make sure you don’t have any special character in css code. Or you can open a ticket https://skygroup.ticksy.com and give us your wp admin account. We will check it for you.
Best regards,
Hi zisko,
I have checked it for you. There are some special characters in css code. I fixed it. It is working fine now . Please check again.
Best regards,
Hi, It’s strange? I copy the code from this page, than set in text file and copy again and set in shop CSS field? I can’t see any other special characters with the code? But it works fine after your fix, and when I copy it again from shop CSS field after din fix?
Hi zisko,
Because I am a conjurer . You can see those special characters in your browser. You can not see them in the text field or file editor. It likes this screenshot http://postimg.org/image/8r0mh7ar3/
If you have other problem, please let me know. I’m always ready to help you
Best regards,
Hi, OK, but how to copy-paste without these special characters? It’s not visible in copy text!
Hi zisko,
You need to remove white space before each line. Please see my screenshot http://postimg.org/image/t8gug9bfr/.
If you have other problem, please let me know.
Best regards,
OK, thank you!
Suggestion?
Hi zisko,
Do you install the third party plugins? If you have installed, please try deactivate them and check again. If you still can not find the problem, please open a ticket and give us your WP admin account. We will check it for you.
Best regards,
Finally I bought the theme and I am waiting for the update you promised with the slider of the products in the tabs ( http://postimg.org/image/mm26kh6wj/ ) and with the SEE MORE button ( http://s21.postimg.org/6h2b0p59z/gon2.jpg ).
Also, after testing the theme found a bug in it which I would like you to solve as quickly as possible. In TS PRODUCTS IN CATEGORY TABS if I have Parent categories which have subcategories below them and the products are linked to those subcategories only, when I choose to list in the TS PRODUCTS IN CATEGORY TABS the PARENT CATEGORY ( which has 0 products but has the subcategories below it with the products ), than the products from the subcategories don’t show.
It only shows in the TS PRODUCTS IN CATEGORY TABS the categories or subcategories that have products, but it doesn’t show the PARENT CATEGORIES that don’t have any products linked to them but instead have subcategories that have products so it should list those products because those subcategories that have products are below the PARENT CATEGORY.
Any help ?? This is very important to me.
Thanks
Hi bundyflavour,
It is not a bug, my friend. With this shortcode, you need to choose product categories which you want to show. It does not load the subcategories of a parent category. Please see my screenshot http://postimg.org/image/kst8liszt/.
About customization, please open a ticket here https://skygroup.ticksy.com/ and give us your FTP and WP admin account. We will customize for you.
Best regards,
The problem is that I need to have the posibility to load the subcategories of a parent category. Without this the theme is great but is useles for me. I am changing the theme of a website that allready was online but I can’t touch the links of the products, this is why I need to be able to load the subcategories of a paret category like you load the categories.
Can’t you do it ??? This is a must have for me please.
Also, you should update the new version with the slider of the products in tabs ( http://postimg.org/image/mm26kh6wj/ ) and with the SEE MORE button ( http://s21.postimg.org/6h2b0p59z/gon2.jpg ) as I am sure everybody will find this option usefull and they can use it or not.
Thanks
Hi bundyflavour,
Thank you for your suggestion! We will consider about this.
If you want to load the subcategories of a parent category for now. We will also customize it for you. Please open a ticket https://skygroup.ticksy.com/ and give us your website information.
Best regards,
This is great than. I am happy to hear you can do it but can you please do it also in the next update ?? Many of us will find it usefull also and this way you improve your theme also and make it better and more flexible for all.
I would like all the changes to be added in a nex update, because in the feature if you update the theme with other things or if you need to update it to work with another version of wordpress or woocommerce, this way I will only have to download the new update and install it with all the options there.
Hope you can understand this. Thanks
Hi bundyflavour,
I understand . We will add these options in the next updates. Thank you for your ideas
Best regards,
OK, thanks for all and hope you will come up with the new version soon. Meanwhile I am working in the new website. Thanks buddy
Hello again, any news about the update with those features added to it ?? Thanks
Hi bundyflavour,
We will release a new version in this week, my friend. Thank you for waiting!
Best regards,
Hello again my friend, do you think you will update the theme with the new features between today and tomorrow ?? I really need those features for my project. Thanks
Hi bundyflavour,
We will release the new version tomorrow. We finished adding the features. But we need to prepare some things before uploading to themeforest.
Best regards,
You are the best !!
So you’ve added all the features right ??
1) SLIDER in products tabs and SEE MORE button in case we limit the number of products from that category
2) Load the subcategories of a parent category ( show the products of the subcategories of the parent category )
3) BEST SELLING products tab in TS PRODUCTS IN CATEGORY TABS from all the categories listed there ( another tab on top of them that will list the best selling products from all the categories in TS PRODUCTS IN CATEGORY TABS mixed )
Thank you
Hi bundyflavour,
Yes, my friend. These features were added
Best regards,
you’re the man !!!! Thanks
Hope you can upload the updated theme today. Thanks
Hi bundyflavour,
I have uploaded the new theme package to themeforest. Please wait for approval!!!
Best regards,
Hi there,
Just testing the new version but I don’t see the slide buttons on left / right nowhere in the products tabs. Any help ?
Hi bundyflavour,
- In the shortcode settings panel, you need to enable the Show in a carousel slider and Show navigation button options. Please see this screenshot http://postimg.org/image/xkppb45d5/
- The slider buttons only appear when you hover over the product section. Please see this screenshot http://postimg.org/image/dopp0rh8r/
- If your products don’t have enough to create a slider, the slider buttons will also be hidden. Please see this screenshot http://postimg.org/image/dscf9t6ef/
Best regards,
Hello again,
I found a bug with the SEE MORE products button, the see more products button should link to the products page of that selected tab category and not to shop page like links now.
Also, I see nowhere how to add a slider when we only have 1 row. I see that it only works with 2 rows but I need it to also work with only one row. Isn’t that possible ??
Hi bundyflavour,
It is not a bug, my friend. There are 2 ways to display tabs:
- If you add product categories to Product Categories field, the See More button will link to the Shop page. Because it does not know what category it should link to.
- If you add product category to Parent Category field, the See More button will link to the Parent Category page.
Please see my screenshot http://postimg.org/image/rb08dzcnh/
The slider can work with one row. But it only works with 2 rows for now 
. You can try using the TS Product In Sub Category Tabs shortcode in the new home page. It is also a beautiful layout
Best regards,
Hi there, and thanks for the reply. Ok I understand about the see more button, it’s not the way I wanted it to work but what can I do ?
But what I need is the slider to work with one row for the TS Product Category Tabs also as this is the option I am using, the other option you say is not possible for my project as I need those tabs like that so please can you tell me if you can add the option for just one row also ???
Hi bundyflavour,
OK friend. We will add the Row option in the next update. If you want the slider to work with one row for now, you can open the woo_shortcodes.php file in plugins/themesky/shortcodes/ folder. You change the code at line 1116$rows = 2;$rows = 1;Best regards,
Ok, hope you can add the new version soon as for the temporary option I can’t do that because I have Sections with categories with 2 rows the tabs and other sections with categories with 1 row the tabs.
Thanks
I have recently purchased GON theme , i am facing to setup full_screen_preview
as shown in below url http://themeforest.net/item/gon-responsive-multipurpose-wordpress-theme/full_screen_preview/13573615kindly help me
Hi manojtiwari,
Thank you very much for using our theme!
The intro page is only used for demo . But, if you like this page, we can send the full demo package to you. It includes this page. Please open a ticket here https://skygroup.ticksy.com/, we will send the full demo package to you.
Best regards,
Hi, Is it possible to shown only one (actual) category titles, under the category images on the shop (category listing grid and list view)?
Some products contain many categories, so it looks bad on the shop!
Hi zisko,
You can add the code below into the php file:add_filter('term_links-product_cat', 'ts_only_show_one_product_category');
function ts_only_show_one_product_category( $links ){
$links = array_slice($links, 0, 1);
return $links;
}If you have other problem, please feel free open a ticket here https://skygroup.ticksy.com/. We are ready to help you.
Best regards,
It’s my bad I think! Category titles don’t shown under category pictures, only when mouse over image. Is it possible to shown actual category titles under category image?
Hi zisko,
Maybe I misunderstand your question. Do you want to show only product category title as my screenshot? If right, you can add the custom css below:.woocommerce-page .products .product.product-category .count
,.woocommerce-page .products .product.product-category .button{
display: none;
}Best regards,
Hi zisko,
It is possible, my friend. You can copy and paste the custom css below into Theme Options > Custom CSS/JS tab > Custom CSS Code option.
.woocommerce-page .products .product.product-category .meta-wrapper{
position: initial;
opacity: 1;
left: 0;
top: 0;
-moz-transform: initial;
-webkit-transform: initial;
transform: initial;
margin-top: 10px;
text-align: center;
}
.woocommerce-page .products .product.product-category .meta-wrapper div
,.woocommerce-page .products .product.product-category .meta-wrapper h3
,.woocommerce-page .products .product.product-category .shop-now-button{
color: #3f3f3f !important;
}
.woocommerce-page .products .product.product-category .shop-now-button
,.woocommerce-page .products .product.product-category .shop-now-button:hover{
border-color: #3f3f3f !important;
margin-top: 15px;
}
.woocommerce-page .products .product.product-category:hover .meta-wrapper > div{
-moz-animation-name: initial;
-webkit-animation-name: initial;
animation-name: initial;
}
.woocommerce-page .products .product.product-category:before{
display: none;
}It will look like my screenshot http://postimg.org/image/qmfnjb2cb/
Best regards,
Hi, It doesn’t work for me? Nothing is happened after code insert. Maybe something missing above the code?
Hi zisko,
Please try deleting your browser cache and check again. If it still doesn’t work, you should open a ticket http://skygroup.ticksy.com/ and give us your WP admin account. We will check it for you.
Best regards,
Also, for the Supermarket demo, is it possible to hide the banners on the right side and have only the products ?
Thanks
Hi bundyflavour,
It is possible. Just don’t add any banner into shortcode. The banners won’t be displayed .
With each shortcode, we provide a lot of options. It will work fine in any case that you configure.
We are developing a new supermarket home page. I’m sure that you will also like that page. It is suitable for you. It will be coming soon
Best regards,
