984 comments found.
Best Regards, Jimmy Wang.
Hi Jimmy,
I see our support team replied your ticket. Our support site is working fine. Please try again!
Best regards,
presale:1-support rtl? 2- if I buy your theme and dokan buisness plan then do you have a customization service to convert website to android and ios applications?
Hi Fatima85,
Thank you for interesting in our theme!
1. Yes, our theme supports RTL.
2. Unfortunately, we don’t have this service.
Best regards,
Hi there. Is it compatible with last version of woo commerce and gutenberg?
Hi jmaniato,
Our theme can work with Gutenberg. About WooCommerce, we will update the theme for the latest version of WooCommerce today.
Best regards,
Good Morning. I contact you here because skygroup does not work. It says this: This server could not prove that it is skygroup.ticksy.com; his security certificate expired yesterday. I have a question about how to proceed on this issue:
I get these messages. How should I proceed in each of these situations? Look at the photo that I attached in this link: https://drive.google.com/open?id=1OqDn5BUVD1WuMG5N8u-Ey9lmMfx9XJaj. Thank you
Hi IsraelEsteban,
1. You just click the Run the updater button. Then, you click Taking a while? Click here to run it now.
2. You can Discard/Dismiss or install the WooCommerce product block if you want.
3. We will update the theme for WooCommerce 3.5.5 today or tomorrow. So please wait!
Best regards,
Thank you very much Regards
Hello, why I installed the gon shop, always prompt I activate wpbakery?
Hi wyj_network,
Please read this article https://skygroup.ticksy.com/article/10856/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Good Morning. I have been talking with the Skype team for several days and they have not been able to solve the problem. He told me to contact the author to solve the problem. There is a limit in the product variable. There is a maximum of 100 variables of a product. I have articles with almost 300 variables. The team has tried to modify everything with remote equipment and they have not been able to solve it. Attachment link of the photograph: 1)bhttps://drive.google.com/open?id=1KL--QXRhcNuvwVM_B1LYAuP71wkz-eZt 2) https://drive.google.com/open?id=1SuRLLQmaZjCTUHVx_dblXrN4tO7JLJfs Thank you very much
Hi IsraelEsteban,
I have talked to our support team. You misunderstood his meaning. He ask you to contact plugin author, not theme author. Because this is the problem of your plugin and WooCommerce. You can chat with them or get their support email here https://www.printful.com/dashboard/help.
Best regards,
Ok, thanks
Hi,
How do I break to another line using Themesky TS Banner. Please see pictures for more information about what I mean. https://imgur.com/a/00ppY8ABest regards,
Hi ninhqh,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you.
Best regards,
Hello, The theme is very beautiful, I want to buy, there are a few questions I want to confirm: After I paid $59 for the GON shop theme, do I have the final copyright? Can I use it on multiple websites? Or what? 2 If I use it on share hosting, what are the preparation conditions for share hosting? 3 I have seen some comments saying that this topic is slow to use. Is there a way to speed up? 4 I want to install the experience under the share hosting experience. Is there an installation package?
Hi wyj_network,
Thank you for interesting in our theme!
1. Each regular license is only used for one website. For more information about license, please read this article https://themeforest.net/licenses/terms/regular.
2. It depends on performance of your hosting. It also depends on other things: number of products, number of customers, ... So, you should choose a hosting which is suitable for your purpose.
3. The speed of website depends on many things: hosting, plugin, image, the distance between hosting and visitor, ...., not only theme. For more information, please read this article https://codex.wordpress.org/WordPress_Optimization.
4. I don’t understand this question. Could you please explain more? You may get answer in our documentation http://docs.theme-sky.com/gon/#installation.
Best regards,
4. Is there an installation package? I want to experience it.
Hi wyj_network,
After purchasing our theme, you can download the installation package from themeforest.
Best regards,
Do you have the trial one provided,which I can test and know more details before pay for it.
Hi wyj_network,
Unfortunately, we don’t have the trial version.
Best regards,
Hello, we just installed the Gon theme (and child theme) but it doesn’t show the visual composer (and we have a “Licensing” folder with the license certificate) We must install it manually and write the purchase code ourselves?
Hi sonyliston,
WPBakery Page Builder is Visual Composer. Author changed their plugin name. About activating WPBakery Page Builder’s license, please read this article https://skygroup.ticksy.com/article/10856/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi. A question related to the woocommerce plugin and the Printul plugin (print on demand). 1) I downloaded woocommerce before buying your store. Should I uninstall it and reinstall it according to your procedure? 2) About Printful. They have an API that synchronizes with Woocomerce. It’s possible? Is there any inconsistency? LINK: https://www.printful.com/dashboard/woocommerce/register
Thanks 
Hi IsraelEsteban,
1. The current theme version is compatible with the latest version of WooCommerce (3.5.4). So you can keep it if you are using WooCommerce version 3.5.4
2. This is their plugin https://wordpress.org/plugins/printful-shipping-for-woocommerce/. If you need more help about this, please contact plugin author.
Best regards,
Goodnight. I have a problem related to the image of the carousel at the beginning. The Home page. If we observe the measurements of the example photograph, they are: 1020 × 765. The problem is that it is not a real or valid mean, because afterwards a zoom is made in the screen that is configured by default. Attached some captures where I show what happens to me with all the photographs I put. My question: How much should photography really measure to avoid this problem? Thank you LINK: https://drive.google.com/open?id=1PJxSnRStrUxzVhGP_ZJc4rhUmv4LlumQ
Hi IsraelEsteban,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will check and help you.
Best regards,
thanks
Good afternoon. I would like to adjust these white margins that I enclose in the photograph. It turns out that my logo is made in watercolor and when I put it there is too much blank space. I’ve modified everything I’ve been able to do. I send you an image capture where I specify what I need. Is it possible to reduce what I want? Thank you very much and congratulations for your work.
LINK: https://drive.google.com/open?id=1e2zMvtXgolv4qt9-tBkSOs7OSAD3vtrn
Hi IsraelEsteban,
Please try adding the custom css below
.header-middle{
padding-top: 20px;
padding-bottom: 20px;
}Please clear caches after adding my css.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
thank you! I will try it!
We are missing our footer on all pages, no tab under theme options. Footer blocks in place but not showing?
WaterMediaGallery.com
Hi gregkimmes,
To know how to manage footer, please read our documentation http://docs.theme-sky.com/gon/#footer.
If you still can not resolve it, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. Our support team will help you.
Best regards,
I have a question, with the dokan plugin if I start session with the link in the top bar in the header, it sends me to the seller’s dashboard, but if I go to the home page and then I want to go to the DOKAN dashboard again as a seller, it does not allow it, since it sends me to another simple dashboard, which is a normal user (non-seller user) how do I get a button that allows me to enter the dashboard of the DOKAN seller?
Hi corporaciongmotors,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you.
Best regards,
Hello,
I’m about to buy your theme but I do not see in the demos where the Dashboard button of the Dokan plugin vendor can be positioned, can I place this button in the main bar of the theme?
Hi corporaciongmotors,
Yes, you can. Dashboard is also a page. So, you can add it to menu easily.
Best regards,
Hi
I would like to use this theme as a catalogue only. I don´t need a shop as the products will be on pre-order only. Custom built furniture. Is that possible. Can i disable price, stock and other functions on woocommerce? Any help will be appreciated. Thanks, Pedro
Hi Pedro,
Yes, it is possible. Please purchase a new license for your new website. Because each license is only used for one website. For more information about license, please read this article https://themeforest.net/licenses/terms/regular.
Best regards,
Hello!
I would like to buy this theme for my Marketplace but I would like to know if this theme is compatible with the DOKAN WEDEVS MARKETPLACE Plugin for Wordpress.
I await your response.
Thank you
Hi corporaciongmotors,
Thank you for interesting in our theme!
Yes, our theme is compatible with the Dokan plugin.
Best regards,
Hi Team, You did a great work, Congratulations. We are wondering when can we upgrade to wooCommerce 3.5.4
Hi RadouaneRed,
Thank you for your compliment!
The current theme version is compatible with WooCommerce 3.5.4
Best regards,
Hi! How can i enable Visual Composer(WP Bakery) for shop page?
Hi meladion,
WPBakery Page Builder is enabled for page by default. So, I think your question mentions about the single product page. If so, you go to WPBakery Page Builder > Role Manager. You change the Post types option to Custom. Then, you check the product option below. Please see my screenshot https://prnt.sc/m6ghf9.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I would like to remove the “shipping” tab from the product page. I would also like to remove (when editing a product) the inventory management, linked product, and “other options” but I can’t find a location to turn them off. Please can you advise? Thanks
Hi hillalastair,
Please also open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
