Discussion on Gon | Responsive Multi-Purpose WordPress Theme

Discussion on Gon | Responsive Multi-Purpose WordPress Theme

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Hi purchased this theme about a month ago and I am having difficulty changing the header menu. This is the menu at the bottom of the header that has elements such as cart, checkout, dashboard etc. Is there a way i can edit what elements show there?

Hi skelleex,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and tell us more details about what you want. Our support team will help you.

Best regards,

hi, i purchahed this theme before 2 days. And i have issue in this theme. “Add to Cart” Button not showing in this theme

Hi Liveshop,

You may enable the Catalog Mode option in Theme Options > WooCommerce. Please check it.

If you still can not resolve this issue, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.

Best regards,

hi i purchase your theme

i want to know how i set color,size attributes in product portion. please tell me how i set attributes

Hi malik123456,

Please read WooCommerce’s documentation https://docs.woocommerce.com/document/managing-product-taxonomies/#section-6.

Best regards,

Hello, I can’t install the demo (supermarket 1), can you please help me? I use shared hosting and I don’t know how to upload any files on php my admin

okay I got that but still can’t upload it… I want the original demo, tried everything but the information you provided for uploading step by step doesn’t work for me and I can’t get the /update-url page working. PLEASE HELP!!!

Hi loraris,

Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.

Best regards,

Hey i just bought the GON theme, im attempting to active my WB bakery Page Builder and it says “It seems that you do not have any valid license for WPBakery Page Builder. What does it mean? It may be so that you got WPBakery Page Builder by purchasing WordPress theme which does not grant you with direct license for WPBakery Page Builder. Why do I need direct license? Direct product license unlocks several benefits:” How do i activate my license

Hi kprice94,

Please read this article https://skygroup.ticksy.com/article/10856/.

Best regards,

Hey if i install this theme on my staging environment to build the website, will i still have the license once I transfer to my production environment?

Hi kprice94,

Thank you for interesting in our theme!

Yes, you will still have license after you transfer to your production environment.

Best regards,

Hello, I have version 1.2.8 of the theme, I would like to update to the latest version, which appears the option to “refresh” in the Wordpress panel, is this possible? Wait.

Hi Sadl3r,

For more information about updating the theme, please read our documentation http://docs.theme-sky.com/gon/#updating-the-theme.

Best regards,

Hello,

After completing all the plugins and woocommerce updates, I noticed that there is a problem regarding the widget of products in sale (Ts products) of the homepage https://kleidarasmichalis.gr.

Also, please check the category “ΠΡΟΣΦΟΡΕΣ” οf the main menu. There are no items displayed by clicking on its subcategories.

I assume there is an error with all products on sale, after the updates.

Thank you in advance!

Kind Regards,

Kalliopi

Hi Kalliopi,

Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. Our support team will help you check it.

Best regards,

Hi,

I’d like to change the stars (the rating image) in the shop to a custom image. How do I do this? Thank you.

Hi pinehead,

Rating is not image. It is built based on html and css. Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.

Best regards,

Hi, Loving the theme. In so many ways it does exactly what I want. I was wondering however if there was a way to disable certain features?

I don’t need the Testimonials, Team Members or Portfolios Post Types but can’t see a way to deactivate them in the Theme Settings…

Kind regards, Jack

Hi Jack,

Thank you for loving our theme! :)

Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.

Best regards,

Hi. But in mobile cart page is it possible to have a “small” detail of products and not so big like actually? Thanks

Hi frankcoppola,

I don’t understand your question. Could you please explain more or give me a screenshot about it?

Best regards,

in the mobile version of the cart page the products listed appear with their large image instead of normally thumbnail

Hi frankcoppola,

It is easy to change with a small custom css. After purchasing our theme, you open a ticket. Our support team will help you.

Best regards,

Unfortunately your update is not working properly, please reply.

gon / woocommerce / archive-product.php, gon / woocommerce / cart / cart.php, gon / woocommerce / cart / mini-cart.php, gon / woocommerce / content-product.php version 3.4.0 is outdated. The main version is 3.6.0, gon / woocommerce / content-product_cat.php, gon / woocommerce / content-widget-product.php, gon / woocommerce / global / quantity-input.php version 3.4.0 is outdated. The main version is 3.6.0, gon / woocommerce / loop / add-to-cart.php, gon / woocommerce / loop / loop-end.php, gon / woocommerce / loop / loop-start.php, gon / woocommerce / loop / orderby.php version 3.3.0 is outdated. The main version is 3.6.0, gon / woocommerce / myaccount / my-address.php, gon / woocommerce / single-product / add-to-cart / variable.php, gon / woocommerce / single-product / product-image.php, gon / woocommerce / single-product / product-thumbnails.php, gon / woocommerce / single-product / rating.php version 3.1.0 is outdated. The main version is 3.6.0, gon / woocommerce / single-product / tabs / tabs.php, gon / woocommerce / single-product.php

Hi relax-aalsmeer,

The current theme version does not support WooCommerce 3.6. You can see our changelog here https://themeforest.net/item/gon-responsive-multipurpose-wordpress-theme/13573615#item-description__changelog. So please downgrade WooCommerce now. We will update the theme for WooCommerce 3.6 soon.

Best regards,

Hello. I want to install lazy load plugin. I try few plugins. But not working properly. Lazy load in theme not solve requests on site. Thanks

Hi alekspasic,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.

Best regards,

Why does none of the HTML or formatting settings render on product pages.

Hi goproflo,

Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.

Best regards,

Hi! How can I edit the borders of the sidebar widgets? Cause some have border and others don’t, I couldn’t figure out how it works :/

Hi KristofKL,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and explain more about this. Our support team will help you.

Best regards,

Hey there!

I’d like to ask for some help in the case of the product category listing. I use the woocommerce Product categories section on my page and I’d like to change the font size / font type of the category names there, and I’d also like to turn off the product count here (cause now it shows that how many products are in the category but I don’t need it). That’s for categories…

And another question is that how can I put a Pinterest logo and title in the footer widget area with the TS – Social icons?

Hi KristofKL,

Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.

Best regards,

Hello. I have a problem with theme. I want to setup font sizes in theme options. But not changing. Only body font size workink. How to setup. Thanks

Hi alekspasic,

As above, please open a ticket https://skygroup.ticksy.com/. Our support team will help you check it.

Best regards,

I try register on ticksy. But i can’t. Even with Facebook

Hi alekspasic,

Please try registering when submitting a ticket https://skygroup.ticksy.com/submit/.

Best regards,

Hi, I’m having trouble finding how to edit anything with the “Shop by Category” hover over drop down.

Could you please tell me where I can change this?

James

Hi James,

It is the vertical menu. You go to Menus and edit menu which is assigned to the Vertical Navigation location. Please see my screenshot https://prnt.sc/n0wqh6.

If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.

Best regards,

Hello,

I am trying to use the gon importer and I have the required plugins installed and activated. However, the loading bar doesn’t increase its percentage of progress.

Could you help me with this issue?

regards, David

Hi David,

Our support team has replied your ticket. Please check it.

Best regards,

Hi,

I am really struggling to find how to edit the top bar info as it is not my email or number as well as how to get the register and login functions (links) working as they no longer do. Pictures also now no longer load. Are there any tutorial videos or books I can use to work out how to use this theme?

Hi Thestokemarket,

You go to Appearance > Theme Options > Header. You find the Header Contact Information option and change email, phone number in there.

About the register and login functions and picture, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check them.

This is our documentation http://docs.theme-sky.com/gon/.

Best regards,

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