823 comments found.
1- Can add again revslider or layerslider dummy data? 2- After import dummy data, menus are blank. Why?
Hi.,
1 ) Yes , it is possible . Our theme comes along with slider package , please have a look .
2 ) Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hello, we are looking for a solution where members can access training videos from a private area (individual login for 200 members).
We do not want to host the videos on YouTube or anywhere where they are visible to the general public.
Can your theme support our requirements.
Thanks
Hi.,
Thank you for your interest on our theme .
As of now we don’t have direct option for this feature . But you can create your own custom role ( Via WordPress coding ) and assign your ( 200 Member’s under that role ) after that using this user role manager plugin https://wordpress.org/plugins/user-role-editor/ you can display the video pages for those members alone .
Regards., DesignThemes Support.
hello, I would like to register to check if this theme with fit my requirements or not before purchasing, any help ? I want to check as student & instructor, it give me registration not available
Hi wsswe.,
We have introduced new version of LMS theme in our portfolio. We have included tons of options in our new Kalvi, Owly, Elearni theme. Please check the links below.
Kalvi – https://themeforest.net/item/kalvi-lms-wordpress-theme/22463442 Owly- https://themeforest.net/item/owly-tutor-wordpress-theme/23394631 Elearni – https://themeforest.net/item/elearni-education-wordpress-theme/23413046
Please check those theme and purchase the one which is suitable for you.
Regards., Designthemes Support
Hi, I am interested in this theme before making the purchase i want to confirm the following points. 1-Can we have parents panel for getting results and updating about the students. 2-Also a panel for marketing personal. We have a complete affiliate marketing setup integrated with our website. Affiliates receive a %age of the fee we collect from the students coming from their reference. This is managed by using promo codes. As students enter the promo code they also get a discount and the affiliates get their promised share. Affiliates can check their share amount at any time and request their money. 3-Admin Panel: To work with: Classes (Like add and modify), Faculty, Students, Generation of Promo codes for affiliate marketing etc, 4-Faculty Panel. Faculty can see their classes and students registered in them, generate tests for the classes etc. 5-Public Panel: Students can register into classes, use a promo code if there is any, make payment. 6-Test Panel: Students can take tests and get the result once they finish. 7- I have a system where a single course has two plan of payments. Is it possible to show two plan of a single course.
Awaiting your kind reply in this regard.
Hi.,
Thank you for your interest on our theme .
Sorry , we don’t have these features .
Regards., DesignThemes Support.
Presale question: can i add number of times the videos can be watched if they buy a course or set a duration for the course they can use it?
Hi.,
Thank you for the interest in our theme and contacting us.
Sorry, We do not have the option to add number of times the videos can be watched. You can set the duration of the course.
Kindly request a demo from the following link. An activation email will be sent to this email address. After the confirmation you will be redirected to WordPress Dashboard.
http://guru.themessupport.com/request-demo/Refer: For Ex: LMS WP theme
https://prnt.sc/espsnk https://prnt.sc/esptwd https://prnt.sc/espv0b https://prnt.sc/espw29Note: The mention demo link will be available for 48 hours only.
If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I was wondering if the right aligned navigation can be moved to be underneath the logo and left-aligned?
Hi.,
Yes, you can change logo positioning option. The logo can be left or right aligned on any header layout, and also centered
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
There are a lot of issues happening with loading the demo content to the site. I am working with a professional who is having problems loading it, too, and he has done over 1,000 installations. Your support page is also hard to log into. What’s going on here? Can you please contact me so we can get this website up and going? sophie@rosemedia.co
Hi.,
Sorry for the inconvenience ,
1 ) You can easily register into our forum here – http://support.wedesignthemes.com/forum/education/guru-lms-wordpress-theme/
2 ) Kindly send us some details with screenshot about your issue , so that we will have a clear look from our end .
Regards., DesignThemes Support.
Hi, Pre Sale questions:
I need a theme just to sell online live course:
1. It will be some admins to handle everything, clients must “register” to have a trial class, course manager can contact the client by using his register infomation.
2. The client can pay the course that the course manager creates.
3. A customized dashboard for the client/student where he can view his invoices(or the course to pay that the course manager creates ), and see all courses he has purchased and view his course calendar and homeowrk the teacher leaves.
4. The live course will take place on another software which has the APIs that will be integrated in the theme (for exemple: start lesson button to launch the software on the calender)
5. admin can modify/update the students’ course calendar
6. admin can upload pdf books to a specific student / or can admin upload pdf books to a specific course?
thank you in advance hope to hear from you soon!
Hi.,
Thank you for your interest on our theme.
As of now we don’t have these features.
Regards., DesignThemes Support.
Hello, i have to set up italian distance learning course. This course must respect different regulation, so i have to know if i’ll can use your platform for it. The platform must track the time spent from the student on the course, for the test at the end of the course must have random question and each question must take the answer in random mode. If the student complete correctly the test must have a certificate.
Can you tell me if this can be achieved? Docebo (https://www.docebo.com/) have this features, but i need to make it in my own website.
Hi jhonny1stanfield.,
Thank you for your interest on our theme .
As of now we don’t have a option to rack the time spent from the student on the course . And in this we have used sensei plugin to display the course , class, quiz etc . So you can display the quiz at the end of the course .
Note : Sensei plugin is not included with our theme package you have to purchase it separately .
Regards., DesignThemes Support.
Ok, so i have to ask to woocommerce dev to do that
Hi.,
Do you want to track option ? then it is not possible by our theme .
Regards., DesignThemes Support.
hi i need to upadte the theme from 2.8 to latest version – will the site work? is it possible?
Hi.,
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.
If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
its for a cliant – i do not have the purches code – i want to buy the theme again but making sure it will work. – thanks!
Hi.,
OK , Thank you .
Can you please send us some more details about your query so that we will have a clear look form our end.
Regards., DesignThemes Support.
Hi there, is the theme compatible with the new 5.0 wordpress version?
Hi.,
Thank you for contacting us.
As of now our theme is not compatible with WP-5.0.1. We have planned to update the theme to compatible with WP 5.0.1 Within this month we will update all the themes asap.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Tried to install demo content from UNYSON and got this?
Failed to create tmp table _fwbk_wp_media_file_manager_log. You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE utf8_general_ci’ at line 3
Per a previous comment response I did update the PHP file code for class-fw-ext-backups-task-type-db-restore.php, which allowed for the resource import. What I don’t understand is why you haven’t updated this PHP file since you’ve known about the issue for some time? Seems rather irresponsible, especially considering you’ve clearly put a lot of thought and effort into creating a good theme.
Hi.,
Sorry for the inconvenience cause ,
Actually it is not our theme issue . It is quite related to unyson plugin. In our next update we will fix this issue demo installation issue.
Regards., DesignThemes Support.
Hello. I contacted your support department two days ago regarding my refund request. I have not yet received a reply? Please encourage your support staff to start the refund process and reply to my support ticket so I won’t need to bother you again here. Thanks.
Hi Edmund.,
We have not received any requests from your regarding refund. Please let us know your exact issue with our theme so that we can check and let you know.
Regards., DesignThemes Support.
Hello again. I just logged into your support page and I see that yesterday there was a reply to my message yet they ignored my request for a refund. I have now just sent a refund request through the ThemeForest refund page. Thanks
Hi Edmund.,
We have replied to your forum topic. Please have a look.
Regards., DesignThemes Support.
I did take a look, thanks the reply. As I noted, after 2-days of issues I removed your old broken theme and used one that I was confident would work on my client’s server. So again, even if I could have gotten your failed theme to work I would have needed your demo content to have been created with WPBakery (the reason I purchased your theme) which it isn’t. I don’t know if you’re attempting a bate and switch, or if you just don’t realized that having 3 builders that conflict with each other is not a good idea? Yet again, there are varied issues with your theme, and I was unable to use it. I am not using it. So please stop playing games and refund my money. Thanks.
Hi Edmund.,
Please have a look at the request that you have made. Thank you.
Hello, I have already been allowed to comment on pages and I have already selected the two pages of the site where I want comments. However, no comment field is available on selected pages or on any page. In the posts it appears. can help?
Hi.,
Yes ,we are ready to help you.
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Done, thanks
Hi.,
Thank you for your site credentials,
But it seems that you have missed your domain name information. Kindly send us your domain name, so that only we can move forward.
Regards., DesignThemes Support.
Sent
Hi.,
The issue has been resolved.
Fix : http://prntscr.com/ln48ls
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Regards., DesignThemes Support.
I there, Where can i get de 5.4.8 version of slider revolutin? I’ve the 5.4.1 that is the version that the template give to me
Hi.,
Thank you for contacting us.
Yesterday, We have sent all the latest version of the plugin files to your mail ( inovflow@gmail.com ). Please update it.
If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us these opportunities to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmThanks in advance.
Regards., DesignThemes Support.
Hi can you send me the version 5.5.6 wp bakery?
Hi.,
Thank you for contacting us.
We have sent the latest version of the plugin files to your mail ( inovflow@gmail.com ). Please update it.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us these opportunities to serve you better. We know you’re quite busy, but if you don’t mind, please be sure to rate our theme for us! If not don’t forget to rate our theme!! Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmPlease do not forget to rate our theme, Your rating plays a major role in our whole profile.
If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Thanks in advance.
Regards., DesignThemes Support.
Hi I have found these incompatibilities with Woocommerce, which I thought your theme was fully compatible with. I am testing with WP default Twenty Seventeen theme and comparing with Guru:
1. In store page, a confirmation message with a link to the cart should appear after adding to cart. In Guru it doesn’t.
2. In the cart page, there should be two options for a logged in customer, “Buy now” or “Proceed to Checkout”. In Guru only “Proceed to Checkout” is visible.
3. Finally, in the Checkout page, the “Place order” button is missing in Guru.
Please help!
Hi.,
Thank you for contacting us.
1 ) As per our design tweaks when you have clicked the add to cart button i twill display the view cart option like this ,
Ref : http://prntscr.com/lkjr66
2 ) Sorry for the inconvenience , generally “Buy now” and “Proceed to Checkout” both are same function . So that only we displayed proceed to check out alone http://prntscr.com/lkjrpc
3 ) Check out page working fine – http://prntscr.com/lkjt79
Regards., DesignThemes Support.
Hello, I have some questions. - Is it possible to set the templates boxed? - Are demo contents included?
Thank you
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, its possible. We have the both layout (Boxed and Full-width). you can set the site layout as per your needs
Yes, We have included the demo content. For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents look like our demo site with dummy images.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
“content .xml ” is missing in my theme download.. how to import ?
Hi.,
You can import the demo using the unyson plugin kindly refer the below link for how to import the demo via unyson ,
Ref : http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Regards., DesignThemes Support.
Hello. I am getting an error message when attempting to install Demo Content via Unyson Demo Content Install:
Failed to create tmp table _fwbk_wp_yh4vhrmzax_media_file_manager_log. You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE utf8_general_ci’ at line 3
I have installed and activated all required and recommended plugins.
Hi.,
Thank you for contacting us.
Go to wp-content/plugins/unyson/framework/extensions/backups/includes/module/tasks/type here you need to replace the attached php file and try to import the demo content once again via unyson plugin through Dashboard > Tools > Import Demo Content.
https://www.dropbox.com/s/muedhatr5jd9y28/class-fw-ext-backups-task-type-db-restore.php?dl=0
Or
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Regards., DesignThemes Support.
This theme is not compatible with wordpress as the demo shows. Please refund our money. This theme hasn’t been updated in months and is a waste of my developers time trying to figure out the issues associated with the proper installation. We have tested your theme on 3 servers, godaddy, azure and local. All presents the same problems. Please refund immediately. Also your support link isn’t sending passwords.
Hi.,
Sorry for the inconvenience, it seems that the wordpress admin login details are not working, please send us the valid login details to import the demo content asap. FTP details are working fine.
Refer: http://recordit.co/DIIbN7xDT5 No, our theme compatible with latest version of the wordpress.
Regards., DesignThemes Support.
this unyson plugin isn’t working for demo import. Not able to create tables.
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Regards., DesignThemes Support.
did this get done?
Hi.,
Thank you for the details, it seems that the wordpress admin login details are not working, please send us the valid login details to import the demo content asap. FTP details are working fine.
Refer: http://recordit.co/DIIbN7xDT5 Regards., DesignThemes Support.
Actually, this theme has many issues, why hasn’t it been updated. We prefer to us another theme. We do not want to contact you ever time there is a problem with this theme. Please issue a refund. We are using another, well documented and updated theme. Even the documentation provided isn’t correct. Please issue a refund.
Hi Shardae86.,
Please have a look at the reply that we have sent to your refund request.
Regards., DesignThemes Support.
