Web Themes & Templates

Support for Hostiko WordPress WHMCS Hosting Theme

designingmedia

designingmedia supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

How Do I Get Support For Hostiko Theme?

All theme support is handled through our dedicated support centre, please find the links below. Only pre-sales questions are entertained in the comments section..

Designing Media Support Portal

What is needed before submitting the support ticket?

  • Make sure you are running the latest version of Hostiko and WordPress.
  • Check our Knowledgebase for the answer to your question.
  • Disable any additional 3rd party plugins and see whether it fixed.
  • If you cannot find the answer to your question, create a ticket at our support centre.
  • Please make sure you backup your entire site first – either via cPanel, or manually back up your WordPress, Hostiko, uploads folders as well as your WordPress database. Your webhosting support can guide you more about backup options on your hosting account.
  • We recommend making staging for our dev Team or for your yourself while developing so in worst situation it doesn’t affect on live site.( To put it simply, a staging site is a clone of your live website. ... It enables you to test any changes or major new features that you plan to implement in a secure environment. Developers typically use staging sites to test changes and fix bugs before going to production. )

What is the scope of support?

Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately, we can’t provide support for 3rd party plugins or customization. You need to enlist the help of a developer for the customizations of your theme.

What Is The Support Schedule?

We do our best to monitor the tickets around the clock, however, this is not always possible due to different timezones.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. but is usually faster than that.

( We are open from 10am to 7pm (GMT)UTC +5, from Monday to Friday )

Is the WHMCS license included?/ Do we provide a WHMCS license?

We don’t provide or offer WHMCS License or WHMCS Support. It’s a stand-alone product. We only provide the WHMCS Template and WHMCS-Bridge style.

Make sure you have a valid license of WHMCS and its compliance with WHMCS-Bridge https://youtu.be/Ze1TRI4Rv6o

For more information please visit https://hostiko.com/

WHMCS Bridge Support included?

Unfortunately, we can’t provide support for 3rd party plugins or customization. WHMCS-Bridge is 3rd party plugin, We only provide WHMCS-Bridge Style, if WHMCS Bridge is working well on your domain with your WHMCS, only then you able to See WHMCS-Bridge page styled according to the same layout (as per our Demo).

Here the video link to check the compliance of WHMCS-Bridge with your WHMCS https://youtu.be/Ze1TRI4Rv6o

For more information please visit https://hostiko.com/

Requirements For Hostiko Theme

To Run Hostiko We Recommend
  • Using the latest WordPress version.
  • PHP version 7.3 or higher.
  • MySQL version 5.6 or higher (MariaDB version 10.1+).
  • HTTPS support.
  • To check the minimum requirements to run.
  • max_execution_time 300
  • memory_limit 256M
  • post_max_size 60M
  • upload_max_filesize 60M

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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