Support for KnowHow - A Knowledge Base WordPress Theme

Support for KnowHow - A Knowledge Base WordPress Theme

Cart 5,451 sales
Well Documented

HeroThemes supports this item


This author's response time can be up to 1 business day.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

I’ve got multiple sites. Can I use this theme on more than one site?

All themes sold on ThemeForest are sold for a single use. If you’d like to use this on say 3 sites, you would simply purchase 3 regular licenses. We appreciate your repeat business which helps us to continue to develop and support the theme.

What does support cover?

Our support covers getting setup, trouble using any theme features, and any bug fixes that may arise. Unfortunately we cannot provide support for customization or 3rd party plugins. If you need help with customizing your theme we recommend reading our guide: Customizing Your WordPress Theme.

For more information on our support policy, check out our support policy.

I’ve bought the theme and have a question. Where do I go?

Firstly, please check our knowledge base for the latest up-to-date documentation and FAQs.

We also provide friendly one-to-one support via our site Hero Themes. Please register with your purchase code to submit a support request.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy


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