HeroThemes

HeroThemes supports this item

Supported

This author's response time can be up to 1 business day.

537 comments found.

Hi,

Pre-sale questions : 1) I read that it’s not possible to attach document (Word, PDF etc). Which plugin works well with your theme? 2) How many “sub-levels” is it possible to create? I mean is it limited or not (Tab 1 – Subtab 1 – subtab level 1 – subtab level 2 …)

Thanls a lot for your kind feedback.

Best regards, Thomas

Hi Thomas,

Thanks for the message.

1) I’m afraid I haven’t tested any myself, so wouldn’t be able to give you a recommendation.

2) There’s no limit to the amount of categories, and sub-categories you can have,

Happy to answer any further questions.

Kind Regards,

Chris

Hello,

Congrats on the theme, it is by far the best in its category and I’m considering to purchasing it on Themeforest.

I have one question:

Is it possible at this time (possibly with a plugin), or are you planning to implement in the near future, to create a members-only area? i.e. anyone can see the questions and perhaps the very beginning of the answers, but then comes “you will need to register to see the full answer to this question” sort of thing. (and of course related registration pages).

Hoping to receive a prompt answer on this.

Thanks..

Hi there,

Thanks for your message. It’s not a feature of the product at the moment. Thanks for your suggestions, it’s something we’ll keep in mind going forward.

Kind Regards,

Chris

1. How can i disable comment section ? 2. can we add categories in faq ?

Hi there,

Thanks for your message.

1. We recommend this plugin to disable comments site wide: https://wordpress.org/plugins/disable-comments/

2. This isn’t possible with KnowHow unfortunately.

Hope that helps.

Kind Regards,

Chris

Hi, Pre sale question – the home page has more space hence i would like to know whether it is possible to add a 3rd category column and how can i add it.

Hi there,

Thanks for your message. It’s not a feature of the theme unfortunately.

Let me know if you have any other questions.

Kind Regards,

Chris

Pre-sale question, do current versions of this theme have the “Was this article helpful” feature?

Hi there,

Thanks for your message. KnowHow doesn’t have this feature unfortunately.

Let me know if you have any other questions.

Kind Regards,

Chris

There seams to be a problem with the language files. No language domain has been declaired, however the domain ‘framework’ is used (that is not recommanded).

Hi there,

Thanks for your purchase and query. If you need any help or support setting up your new Hero Theme, please head over to our dedicated support center at https://herothemes.com/support/. One of the team will be able to assist with your queries.

Thanks,

I am thinking of buying. Is it possible to have a blog section?

Hey there,

KnowHow uses WordPress’ default posts for the KB so there is no separate blog section.

Thanks,

Pre-sale questions : My boss wants this installed inside the company as company only knowledge base. But, the site can’t access internet. How can I activate the product without accessing internet?

Hi there,

KnowHow can be used on an internal network, however you may need to customize the theme to package any external resources and fonts.

Hope that helps,

Thanks,

Hi, the theme is a great solution for my organisation! Now, since I included Contact Form 7 I have some issues to get the form on my page. It does not appear when I include the plugin and I am pretty sure that this question is not for the Contact Form 7 ppl ;) Everything is set as is should be.

I also tried to disable the other running plugins without any positive effect.

- WP v4.5.3 - Recent KnowHow theme + child theme running - Contact Form 7 v4.4.2

I have absolutly no idea.

I also tried the Twenty Fourteen theme and it did work immediately so it must be something in KnowHow I guess.

Besides the Contact Form 7 I also tried Ninja Forms. Also without any good results. The forms I created wont show on the website but there is no error or something. Just not showing the fields.

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

How do we specify which categories each role can view?

Hi there,

Thanks for your message. KnowHow doesn’t include any functionality for limiting categories to user roles.

Kind Regards,

Chris

pre-sale question… is it possible to assign a page or group of pages to a person to manage? The manager would be able to login and edit the pages assigned to them.

Hi there,

Thanks for your message. This isn’t a feature of the theme unfortunately.

Let me know if you have any other questions.

Kind Regards,

Chris

Is it possible to highlight the Search Terms in the front Ajax live search? And how will the plugin Relevanssi search plugin work with this theme?

Hi there,

Thanks for your message. Highlighting search terms isn’t a feature of the theme. Unfortunately I haven’t tested Relevanssi myself, so can’t vouch for it’s compatibility.

Let me know if you have any other questions.

Kind Regards,

Chris

Does this theme come with the demo data? I bought it prior with my old employers account and I dont believe it did.

Hi there,

Thanks for your message. Yes, the demo XML is included in the download package.

Let me know if you have any other questions.

Kind Regards,

Chris

Pre sale question: We are creating a sports fan guide on our website for a specific sporting event. We are going to fill in the majority of the content and then when launched we want the fans to have a say and help to build the guide. How would visitors to our fan guide be able to edit or suggest an edit using your software? Thanks. RM

Hi there,

Thanks for your message. This theme doesn’t have any features for visitors to edit content or to make suggestions. You would need to add this using plugins or custom functionality.

Let me know if you have any other questions.

Kind Regards,

Chris

musolini

musolini Purchased

Hi.. i just bought and installed this theme on my freshly installed wordpress v.4.5.2. but it seems there is something missing in the theme.. i cannot see any header logo and menu just like from your demo site, also where is the contact us page?

thx.

musolini

musolini Purchased

also, when i tried to import the demo.xml.. there is an error:

Import WordPress Failed to import “Contact Form”: Invalid post type wpcf7_contact_form

whats about this?

Hi there,

Thanks for your message. Could you submit a support request via http://herothemes.com/support/ so we can take a look for you to see what’s going wrong for you?

Kind Regards,

Chris

I use another theme for my website, but I want a knowledge page on my site. Is it possible to use this theme for just 1 page?

Hi there,

Thanks for your message. It’s not a feature of WordPress to use a theme for a single area of your site. We suggest setting up a folder/sub-domain installation of WordPress for KnowHow. However you might want to investigate a knowledge base plugin for adding a knowledge base to your existing WordPress theme.

Let me know if you have any other issues.

Kind Regards,

Chris

WordPress 4.6 released!

WordPress 4.6 has been released. Rest assured we’ve tested KnowHow and it’s 100% compatible so you’re safe to upgrade.

If you need any assistance don’t hesitate to contact our support team: HeroThemes Support

All the best,

HeroThemes Team

by
by
by
by
by
by