HeroThemes

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530 comments found.

Hi,

Pre-sale questions : 1) I read that it’s not possible to attach document (Word, PDF etc). Which plugin works well with your theme? 2) How many “sub-levels” is it possible to create? I mean is it limited or not (Tab 1 – Subtab 1 – subtab level 1 – subtab level 2 …)

Thanls a lot for your kind feedback.

Best regards, Thomas

Hi Thomas,

Thanks for the message.

1) I’m afraid I haven’t tested any myself, so wouldn’t be able to give you a recommendation.

2) There’s no limit to the amount of categories, and sub-categories you can have,

Happy to answer any further questions.

Kind Regards,

Chris

Hello,

Congrats on the theme, it is by far the best in its category and I’m considering to purchasing it on Themeforest.

I have one question:

Is it possible at this time (possibly with a plugin), or are you planning to implement in the near future, to create a members-only area? i.e. anyone can see the questions and perhaps the very beginning of the answers, but then comes “you will need to register to see the full answer to this question” sort of thing. (and of course related registration pages).

Hoping to receive a prompt answer on this.

Thanks..

Hi there,

Thanks for your message. It’s not a feature of the product at the moment. Thanks for your suggestions, it’s something we’ll keep in mind going forward.

Kind Regards,

Chris

1. How can i disable comment section ? 2. can we add categories in faq ?

Hi there,

Thanks for your message.

1. We recommend this plugin to disable comments site wide: https://wordpress.org/plugins/disable-comments/

2. This isn’t possible with KnowHow unfortunately.

Hope that helps.

Kind Regards,

Chris

Hi, Pre sale question – the home page has more space hence i would like to know whether it is possible to add a 3rd category column and how can i add it.

Hi there,

Thanks for your message. It’s not a feature of the theme unfortunately.

Let me know if you have any other questions.

Kind Regards,

Chris

Pre-sale question, do current versions of this theme have the “Was this article helpful” feature?

Hi there,

Thanks for your message. KnowHow doesn’t have this feature unfortunately.

Let me know if you have any other questions.

Kind Regards,

Chris

There seams to be a problem with the language files. No language domain has been declaired, however the domain ‘framework’ is used (that is not recommanded).

Hi there,

Thanks for your purchase and query. If you need any help or support setting up your new Hero Theme, please head over to our dedicated support center at https://herothemes.com/support/. One of the team will be able to assist with your queries.

Thanks,

I am thinking of buying. Is it possible to have a blog section?

Hey there,

KnowHow uses WordPress’ default posts for the KB so there is no separate blog section.

Thanks,

Pre-sale questions : My boss wants this installed inside the company as company only knowledge base. But, the site can’t access internet. How can I activate the product without accessing internet?

Hi there,

KnowHow can be used on an internal network, however you may need to customize the theme to package any external resources and fonts.

Hope that helps,

Thanks,

chupchup

chupchup Purchased

Hi, the theme is a great solution for my organisation! Now, since I included Contact Form 7 I have some issues to get the form on my page. It does not appear when I include the plugin and I am pretty sure that this question is not for the Contact Form 7 ppl ;) Everything is set as is should be.

I also tried to disable the other running plugins without any positive effect.

- WP v4.5.3 - Recent KnowHow theme + child theme running - Contact Form 7 v4.4.2

I have absolutly no idea.

chupchup

chupchup Purchased

I also tried the Twenty Fourteen theme and it did work immediately so it must be something in KnowHow I guess.

chupchup

chupchup Purchased

Besides the Contact Form 7 I also tried Ninja Forms. Also without any good results. The forms I created wont show on the website but there is no error or something. Just not showing the fields.

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

How do we specify which categories each role can view?

Hi there,

Thanks for your message. KnowHow doesn’t include any functionality for limiting categories to user roles.

Kind Regards,

Chris

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