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What’s the process to change the style? I don’t want to go through code and create child themes etc. But I do need to this to follow WCAG guidelines for accessibility so I need to make some changes. Is it point and click or do I need to customize the CSS in a child theme?
Thanks for your message. I’m a but unclear what your question is, could you email us via https://herothemes.com/contact/ with further details so I can make sure we’re giving you the correct answer.
How can this theme’s search goes through https://documentor.in documents?
Thanks for your message. This theme doesn’t provide any integration for the documentor product.
I bought this theme and I really love it and is helping me a lot for building my FAQ section in my website. Anyway I found 2 little bugs in the theme that, hopefully, you can solve in next update:
1.- The Ajax search form, when you use it from a mobile phone and suggestions appear, they break the responsive theme. Instead of dividing each suggestion line to fit the screen, every suggestion is of one large line showing them with very tiny letters and difficult to read.
2.- The top menu, when I try to resize the screen to see how the responsive theme works, just before converting the menu top the top mobile menu button, it goes below the logo touching the search section and it looks very ugly. I think in some tablets will look like that. It will be better to convert that menu to a mobile menu button aligned to the right before it goes below the logo and then move the menu button to the top for smaller screens.
I don’t know if you have a quick fix for these two bugs changing some of the code right now, but It will be good if you correct them for future versions.
Could you submit a support request via http://herothemes.com/support/ so we can take a look for you to see what’s going wrong for you?
Are there any plans to add a “Form”? If so, I’d purchase in a heart beat.
Thanks for your message. The theme doesn’t include form functionality as this is best left to dedicated plugins. The demo uses this form plugin: https://en-gb.wordpress.org/plugins/contact-form-7/
Hope that helps, let me know if you have any other questions.
can i open attached images direct throw editor and also can i open to enlarge image in the pop up with my any particular knowledge base ?
Thanks for your message. Apologies but I’m not following your question, can you elaborate?
Hi, how do I update to last version? Just upload and overwrite files? I do not find in your documentation how to update the theme.
Thanks for your message. Yes, that’s the correct way to upgrade. If you need any assistance or run into any problems don’t heistate to get in contact with the support team here: https://herothemes.com/support/
I have just uploaded this and it says that Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin install failed.
Thanks for purchasing a Hero Theme. Sounds like you’re trying to upload the theme as a plugin, rather than a theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
does this theme use visual composer?
Thanks for your message. No this theme doesn’t use visual composer.
Let me know if you have any further questions.
I’m a little confused by your product lineup… Do you make a knowledgebase plugin that I can integrate into an existing website built a different theme (Jupiter)?
Thanks for your message. Yes, our plugin was created just for that. For more details see here: Heroic Knowledge Base.
If you have any questions don’t hesitate to contact us: https://herothemes.com/contact/
This comment is currently being reviewed.
Thanks for your message. I’m a bit confused as the knowledge base is the homepage in KnowHow? Feel free to reach out to us via https://herothemes.com/contact/ if you need asssistance.
Hi Chris. I must of had the wrong tab open, I meant to leave that comment on the Support Desk theme comments page. Sorry!
Hi, this theme is great but css is really bad when it comes to links… it is all grey when it shows e.g. articles and links. Which css item do I need to change to make all links to e.g. red please?
Thanks for your message and sorry to hear you’re running into a problem. We’ve received your email and one of the team will get back to you shortly.
All the best,
i have too much categories and i want do display only specific category IDs in home page, can i do it without doing exclude option?
Thanks for your message. Unfortunately the only way would be to use to exclude category IDs option.
Hope that helps, if you need anything else don’t hesitate to get in contact with our support team: https://herothemes.com/support/
Google Webmaster Tools let us know that we are missing the following in the hentry on both tag and category pages:
Is that something that you plan to fix in the nearest future?
Thanks for providing details of the issue. I’ve logged this in our bug tracker for the development team to investigate further.
If you have any other problems, don’t hesitate to get in contact with the team here: https://herothemes.com/support/
How do i get my these to look exactly like the demo?
Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
I do not have a hero theme log in though. my site is rootz-ipedia.com and i want my home page to look exactly like your demo. Email JL@jenleblanc.com please. help!
You can register an account with your purchase key here: https://herothemes.com/themeforest
It takes less than 60 seconds and one of the team will be able to help you.
how to increase the number of suggestions in live search?
I need this theme to be multi language. How do you implement it? Plugin or a built in functionality?
Thanks for your message. We recommend using WPML for a multi-language installation.
Hope that helps, let me know if you need anything else.
Can I still have a blog and a contact us page using this theme?
Thanks for your message. Unfortunately it’s not possible to use a blog with this theme, however contact us pages (and other pages) are available.
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