HeroThemes

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573 comments found.

Hi,

How do I increase the maximum file size for upload. The default is 8mb, and I need to increase that substantially.

Thanks!

Hi there,

This isn’t controlled by the theme, you need to change the configuration of WordPress or your server to modify this.

This might help you: http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

Hope that helps,

Chris

newsys

newsys Purchased

This comment is currently being reviewed.

Hi, i need a help regarding KnowHow theme. I want to remove the front slash ”/” after every menu items in the navigation bar. Kindly help me with this. Web link:http://www.tradedesk.in/faqs/

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via https://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

feedtek

feedtek Purchased

Hi, i can’t understand why shortcodes doesn’t work. If i click i get a blank popup and a theme_shortcodes.desc (never used before). If you can help (support expired, v 1.1.11) I will be very grateful

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via https://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi there,

I’ve just bought your theme and installed the theme of WordPress by using the knowhow.zip. However, none of the demo data is showing?

Am I missing something?

Hi there,

Thanks for your message. When you’re downloading the theme from ThemeForest, make sure you’re downloading “all files and documentation”, which will include the demo data XML file for importing.

If you need any further assistance don’t hesitate to get in contact with our support team: https://herothemes.com/support/

Kind Regards,

Chris

I get error when pressing shortcode button

Uncaught TypeError: i is not a constructor
    at tinymce.WPWindowManager.tinymce.InlineWindowManager.b.createInstance (plugin.min.js?ver=4603-20170530:1)
    at Object.init (tiny_mce_popup.js:56)
    at tiny_mce_popup.js:483
tiny_mce_popup.js:191 Uncaught TypeError: Cannot read property 'add' of undefined
    at Object.executeOnLoad (tiny_mce_popup.js:191)
    at onload (interface.php:10)

Cheers Radu

Hi Radu,

Thanks for your message.

Could you submit a support request via http://herothemes.com/support/ so we can take a look for you to see what’s going wrong for you?

Kind Regards,

Chris

Hello. I am interested in building a project with your theme any time soon and would like to kindly ask you if you have some plans on adding some sort of slider on the main page (for my needs I would love to stress on some issues in the slider as this would be the best spot for it). Do not get me wrong, I saw your theme in action and I see how fast it is without it but as far my project would be used within a company as an internal knowledge database, the speed won’t be an issue.

Thanks in advance and Keep up the good work.

Hi there,

Thanks for your message. We don’t have any plans to add a slider to this theme in the near future.

Hope that helps, let me know if you have any other questions.

Kind Regards,

Chris

Hello, Is it suitable for Adsense?

Hi there,

Thanks for your message. This theme doesn’t have any features to support Adsense. You’d need to use a plugin or custom development for this.

Kind Regards,

Chris

Nice theme, just want to ask a presales question, i want a wiki like functionality of add edit from front-end of theme is it possible, please advise suggest…

Hi there,

Thanks for your message. The theme doesn’t have any wiki functionality built-in. I’m not familiar with any plugins for this functionality so I’m unable advise unfortunately.

Hope that helps, let me know if you have any other questions.

Kind Regards

Chris

Hi Is it possible to get some discount on the theme purchase?

Thanks

Hi there,

Thanks for your message. Unfortunately we don’t offer any discounts on our products.

All the best,

Chris

Hi! I use Pages now for my website pages but also for Blog I use Posts. All in the same WP/db. Is possible to use your KB in this situation on the same WP? Thank you!

Hi there,

Thanks for your message. This theme uses the standard WordPress posts and the knowledge base articles. You will however still be able to use pages as you normally would.

Hope that helps, let me know if you have any other questions.

Kind Regards,

Chris

Hi! This is a theme not a plugin, sure I can use it integrated with my current theme at address www.site.com/knowdledgebase/? Thank you!

Hi there,

Thanks for your reply. Yes, this is a theme so you can’t integrate it into your current theme. To add a knowledge base to your existing theme, you’re best using a plugin.

Hope that helps,

Kind Regards,

Chris

Is it possible to change “Have a question… ” in the search field ? Have tried with loco translate, but it’s not in the theme file…

Best regards Claus

Hi Claus,

Thanks for your message. That string can be found in the theme options (WP Admin > Appearance > Theme Options), so can be modified there.

If you need any further assistance don’t hesitate to get in touch with the support team: https://herothemes.com/support/

Kind Regards,

Chris

Hi,

Does this theme allow users to create support tickets? I’m looking for this functionality but so far I only found this one https://themeforest.net/item/ticketlab-ticketing-support-knowledge-base-wordpress-theme/19596471 and I wanted to be well informed before choosing a first theme for my wordpress site.

Thank you

Hi there,

Thanks for your message.

Unfortunately this theme doesn’t have the feature you’re requesting.

Kind Regards,

Chris

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