562 comments found.
Hello, I am planning to buy this template for a client wanting a corporate website. In preparation, I was planning on installing it locally first to try the template before installing on their hosting. Is this possible? Will there be any issues?
Also, in case I can install locally, if I built some pages in there, can i import the same on the actual hosting or do i need to re-do it online?
Hello,
Thanks for your interest in our theme. If you are planning to build your website locally, you will need a plugin to move your website to another domain. Please also see Moving Wordpress.
Thanks! But if I decide to do the building in the actual server, I can just enable the “Coming Soon” page, right? This is the other option I am considering.
Is there a way I can preview the pages pending publication on the page builder?
By enabling the Coming Soon mode you will be able to work on your website and keep all pages hidden from your visitors. The theme already offers this option and can be easily enabled with the Theme Options panel.
Dear support team, is it possible to sell videos in your theme’s webshop?
Hello,
Thanks for writing in! You can sell anything with the theme.
Hello,
How do you move the demo to the main domain instead of example www.google.com/home. How do you move the demo to www.google.com ?
Thanks
Hello,
Try using the All-in-One WP Migration plugin.
If the plugin doesn’t suit your needs, and you are unable to do this by yourself I would recommend that you contact a professional WordPress developer or another professional developer who should be able to assist you better with this case.
Unfortunately I am unable to recommend such a developer, however you should be able to find one from the freelance websites available online.
Any chance that you take care about my request #1599480? I am waiting 14 days for any reaction 
Two weeks.
Hello,
Sorry for the delay. I have asked our developers to take a look with your case and make it a top priority. You will receive an answer soon.
I will be grateful for taking my request seriously. For the third time you assure me that you will take care of it.
Issue is resolved. Please check with your opened ticket.
Hi,
i’m having trouble assigning the “CSS Classes (optional)” field: scroll-section.
I have some buttons outside de navigation bar on the site, that i want to “smooth” scroll, to a specific section on the page.
They always jump, without smooth.
thank you
Ricardo
Hello,
Thanks for writing in! For technical questions such as this one, please open a support ticket: https://keydesign.ticksy.com/tickets/. Our team will gladly help you with it.
Hi I’ve done that before, but still no reply at keydesign.ticksy……
wpml is still buggy… topbar dropdown never works with your theme!
Hello,
Please open a support ticket and our team will help you with that. Support forums: https://keydesign.ticksy.com/
Hi KEy’s Team,
Any way to have some single page without menu ? or just logo ? or choose the menu ?
Thanks
Hello,
You can hide the menu and logo using CSS. Our team can help you with that. Simply open a support ticket.
Also, you can select different menus per page by using the following plugin: https://wordpress.org/plugins/conditional-menus/
May I ask for help in ticket: #1599480?
Hello,
Our developers are working on a fix for the one page scrolling links issue. We will get back to you asap. Kindly bear with us.
Still nothing. Almost 8 days waiting for support in this case One page scroll seems to be the basic functionality…
Hello? Now it is 11 days. No response for support request…
Backend (and frontend): Social Icons / Business Info. WhatsApp icon is missing.
Hello,
Thanks for writing in! Please open a support ticket and our team will help out setting up the WhatsApp icon. Support forums: https://keydesign.ticksy.com/
Hi, pretty close to zeroing on this theme. A couple of questions:
1) I find the page load progress bar a little jerky (when the page load is slower), is it possible to disable it? Or can you guys make it more fluid?
2) My top priority is Page Speed (for SEO purposes) and I am paranoid about choosing a performant theme. Beyond GTMetrix, any other inputs from your side to convince the theme will be fast? I’ll be using the SaaS template.
Hello,
Thanks for your interest in our theme.
1) You can disable the page loader using the Theme Options. We can also help by changing the animation. Simply open a support ticket and our team will gladly help.
2) Check out the theme docs on how to improve the website loading speed: https://www.leadengine-wp.com/documentation/knowledge-base/increase-page-loading-speed/
Feel free to write back if you have other questions.
Hello where did you found that? Is this a plugin? Our theme does not have it, it looks like a custom made block.
Yes these are not in your theme. not plugin just found on some website this will be best to get leads as easy for user to optin what they think best for them
Idea is on clicking selected menu pop will appear for optin
The theme doesn’t offer this option, but there are free plugins available with the WordPress repository that will help set up a form like that.
I wish you had a version with the Elementor Website Builder.
Hello,
Thanks for your interest in our theme. We haven’t tested the Elementor plugin with the theme but we are thinking of adding compatibility in a future update. Make sure you follow us to stay updated with the latest news and product releases.
Can i change my footer design ?
Yes. You can manage the footer widgets by navigating to Appearance > Widgets. Add and configure widgets with the Footer first, second, third and fourth widget areas.
If you have any other questions, feel free to open a support ticket: https://keydesign.ticksy.com/
Does support work? Could you check #1595451 please….
Support works. Our team is currently reviewing your ticket. You will receive an answer soon.
thank you
I just want to add a simple right side bar to my interior pages that I can put a short contact us form in. How do I do this?
Hello,
Thanks for writing in! You will need to use a Widgetised Sidebar. You can check out our sidebar pages: About Sidebar, Services sidebar, etc.
That exactly what I want but how do I get it to show up on my pages? Other templates that I have used have an option to chose a sidebar in the editing screen on WordPress for the individual page. Like a dropdown on the right that lets me chose which sidebar to show on this page. But this is not there. :/
Nevermind I figured it out!
Hi there,
Thank you for the theme! It’s brilliant.
I just have a couple of questions/issues I would like help with
1) I am trying to add a block of ‘Blog posts – 3 columns – detailed style’ to my site’s front-page. However, when I do this, the block/blog posts appear but the details such as the date, category, author etc do not. What is the problem do you think?
2) I am selecting for the ‘Author box’ to appear on a single blog post, but again it is not appearing. What is the issue here do you think?
Many thanks
Hello,
Thanks for writing in!
1) Have you installed the theme sample data? You need to import the demo content first.
The blog posts module is built using the Post Grid element (default WPBakery element). You can customize your blog posts using the Grid Builder.
2) You need to set up the author description. Head to Dashboard > Users > select the main user > set up the “Biographical Info”.
If you have any other questions, feel free to register and open a support ticket.
Hi, If we use your theme to create a Crowdfunding Site, like Kickstarter-like niche crowdfunding site, does it support ability campaign creation forms and ability for users to create a campaign directly through the front end form?
Hello,
Thanks for your interest in our theme. Our theme offers the design tools to set up a crowdfunding campaign for a single product. It does not offer the ability to create multiple campaigns.You can use a free plugin like WP Crowdfunding for that.
Is it possible for the main image on the home page to have a full screen slider rather than a static image?
And where do I get the product license for WPBakery Page Builder?
Also, when I import a demo, it partially imports all of the demo content. It does not import the body of the pages such as the images.
Hello,
I will try to answer all your questions in order:
- You can replace the static image on the homepage with anything you want. All our homepages are created using blocks. You simply need to remove the static image block and replace it with a slider.
- There is no need to activate the WPBakery Page Builder plugin. Please read the plugin license terms here.
- The Demo Content Importer provides you with all of LeadEngine’s pages and posts, sample sliders, widgets, theme options, assigned pages, and more. Using this import feature is recommended for fresh installs.
If you have any other questions, feel free to register and open a support ticket: https://keydesign.ticksy.com/
How do i get rid of the copyright and place my own? I found it in the footer.php but when I updated it, the copyright still remained as your own rather than mine.
Navigate to Dashboard > LeadEngine > Theme Options > Footer > replace the “Copyright text”.
I would like to do a Video Background in the first block. Is that possible?
Hello,
Yes, you can set up a video background using the WPBakery Page Builder. More info here: https://wpbakery.com/video-academy/full-height-row-and-video-background/
Hey guys. I really like the look of this, but after reading the comments here, i don’t understand why you can only load one demo out of them all? In addition, i’ve heard others say that pages [like those listed under elements etc] don’t come installed with the demo? You have to manually create each yourself?
More than a little off-putting. Will this be sorted in an upcoming release at all?
Hello,
Thanks for your interest in our theme. You can load any demo but you will need to remove or rename the Home page first. Pages like Blocks and Elements and their sub-pages are not included with the demo content because you won’t be using them. Instead, you can use the theme Template Manager to add pre-designed blocks anywhere onto your pages at the click of a button: https://youtu.be/ucvTFjDcM7U
If you have any other questions, feel free to write back.
