562 comments found.
We are currently working on a new theme update that will resolve this issue. It will be available soon for download. Thanks for pointing that out.
is your theme is updated after commenting this?
Today I’m going to purchase this theme. But you have to confirm me that there will be no problem with your theme now. I am waiting for your reply.
Hello,
Thanks for your interest in our theme. Please check with the theme changelog. All reported issues have been fixed with the latest theme update.
Hi, i’m interested in your theme, is this theme RTL friendly?
Hello,
RTL compatibility isn’t ready yet. We are willing to add this feature with a future update.
I just purchased this and can not activate the KeyDesign Addon plugin. I get a fatal error.
Hello,
Thanks for writing in! We will need to take a closer look with your install. Please register and open a support ticket: https://keydesign.ticksy.com/
there is a bug in #menu-topbar-menu id. you give custom ID to topbar menu and when we translate the topbar menu with WPML, and give another name to that menu, its id changes to id=”menu-newname” so style is messed up.
Hello,
Please register and open a support ticket. We will need to take a closer look with your install.
you mentioned about wpml in theme description but your demo uses polylang, which one is better supported by your theme
Both WPML and Polylang are supported. We’ve used Polylang with the demo websites as it’s more lightweight.
How can i make featured sections (those come with tabs) fullwidth sections to give them backgrounds?
Hello,
The sticky navbar sections are wrapped in a container. You can overwrite the section background color using CSS. Please open a support ticket and our team will help you with that.
hello, how do i make a page with content behind the menu?
Hello,
This system works with the homepage only. Navigate to Dashboard > LeadEngine > Theme Options > Header > enable the “Homepage transparent navigation” option.
If you have any other questions, please register and open a support ticket here: https://keydesign.ticksy.com/
Hello, how can I import more than one demos (just homepages) I will use some of other home templates as sub pages. Great theme, nice functionality and simplicity by the way, thanks.
Hello,
Thanks for writing in! You can mix and match any section presented in other demos. There is no need to import another demo. Check out the theme template manager. If you want to start from scratch using another demo, you can try clearing your database and start a new import. You can use the following plugin to reset the database: https://wordpress.org/plugins/wordpress-database-reset/
Hope this helps.
“mix and match any section presented in other demos” doesnt make any sense.
The template blocks used with other demos can be found with the template manager. Please check with the template manager.
Pre-sales Question:
Hey all, looks like an AMAZING theme! I have a few questions before purchase:
1. Would you be able to make the video popup in the center on a mobile screen rather than at the very top like it currently does?
2. The popup for the “Get in Touch” or “Let’s Chat” button in the menu does NOT currently have an exit button in the upper right-hand corner. Could this be added? It is just a little difficult to click out of it when on a phone.
Thanks so much ahead of time for your help!
Daniel
Hello,
Thanks for your interest in our theme.
1. Yes, this can be easily corrected by adding the following CSS code to the theme custom style area:
@media (max-width: 768px) {
.video-modal .modal-content { margin-top: -105px; }
}
2. I will forward this to our developers. We will try to get this added with the next theme update.
If you have any other questions, feel free to write back.
Best regards!
Thanks so much!
With regards to the developers – are they willing to work with me on any other tweaks? I know there may be additional fees but that is ok. If so, are they pretty responsive?
Thanks so much for answering these important questions for me!
Daniel
Hi Daniel,
I would recommend that you contact a professional WordPress developer or another professional developer who should be able to assist you better with this case.
Unfortunately I am unable to recommend such a developer, however you should be able to find one from the freelance websites available online.
Here is a list of websites where you can hire a developer:
- Studio Envato: http://studio.envato.com/
- Freelancer: http://freelancer.com
- Upwork: https://www.upwork.com
How do I get video to autoplay?
Hello,
Thanks for writing in! The video modal should autoplay when clicking the play icon. If this doesn’t work on your end, we will need to take a closer look with your install. Please register and submit a support ticket here: https://keydesign.ticksy.com/
Yes, it opens up and plays in the video modal, but I am referring to the video automatically playing when you visit the page without you having to click play. Is this possible?
You can embed a revolution slider and set it to autoplay. If you’re having trouble with it, please register and open a support ticket: https://keydesign.ticksy.com/
for hotel demo can Is the woocommerce compatible for booking rooms with payment gateways supported indian?
also is there admin rooms management area provided so I can manage the bookings?
and there is no arrival date and departure date showing in the form
Hello,
Thanks for your interest in our theme. The Hotel website uses a demo contact form in the header. The theme doesn’t offer any booking management system. You will need to install and configure this separately.
All WooCommerce payment gateways are compatible with the theme. If you have any issues after configuring a payment method, you can anytime open a support ticket and our team will gladly help out.
Thanks! I really love the support from your theme. It’s extremely fast and customer centric! Definitely one of the best we have used so far! Keep it up!
Thank you very much!
Hi There is error on Call action /Button element. When i try to add button link total page is crash and non responsive. Please tell me how to sort it out Thank you
Hello,
We need to take a closer look with your install. Please open a support ticket here: https://keydesign.ticksy.com/
hey nice theme.do you incorporate hotel reservation module on the hotel demo?
Hello,
The Hotel demo uses a Contact Form 7 subscribe form. You can try using any reservation module. If there are any issues, our support team will gladly help out.
Thank you for your interest in our theme! I have reported this issue with our developers team. We will have it fixed with the next theme update.
Issue is resolved. This fix will be included with the next theme update.
Hi, do you support links in the menu that link to a section on the same page? See example https://i.imgur.com/DVwob7s.gifv
Hello,
Yes, the theme supports one-page links. Our support team can help you set up your home page scrolling menu.
Hi there, just letting you know there is a bug with the “Color Switcher” element. When an “autoplay” option is set, the images stack on top of each other rather than remaining in “carousel mode”.
Hello,
Issue is resolved. Please disable and delete the KeyDesign Addon plugin and install it again. If issue persists, please open a support ticket: https://keydesign.ticksy.com/tickets/
Good Design.
Thank you!
Hello, the topbar does not appear in mobile view. Is there any setting for this? Thanks!
Hello,
The topbar is hidden in mobile view. We can provide the CSS code to display this section. Please open a support ticket and our team will gladly help you with it. Support forums: https://keydesign.ticksy.com/
