46 comments found.
Hola, Necesito ayuda por que el banner principal de mi homepage, no se ve correctamente en dispositivos mobiles. La imagen de fondo se ve corrida hacia un lado y el logo se agranda y se ve muy mal. acá estan mis datos de compra: Purchase codes Authors may ask you for a purchase code to verify that you’ve purchased this item.
967d5a85-2870-4fc0-b9d8-1b3e5de44019 – 5 Apr 2022 REGULAR LICENSE
Pueden ver el problema entrando a https://esenciadebodas.co/Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Disregard earlier email. I figured it out.
No problem, Thanks!
I purchased this theme in 2020. I went back and realized that the images on the front page are not displaying as a parallax. Instead they are static images and do not span the width of the page. Can you advise how to fix? My purchase code is f15fdd08-f2b0-45c1-9970-3f3c612666bc – Sorry to ask for support at such a delayed time past the purchase, but my wedding was delayed until now. Thank you.
Hi, Please contact with us via email to check and support: https://themeforest.net/user/oceanthemes#contact , Thank you!
Good morning,
I purchased this theme June of last year and my wedding ended up delayed due to COVID. Since then, I was not able to continue the design of my website due to the fluidity of the the situation and not knowing when I would be able to continue my plans. I resumed work on my website only to learn that the support had just expired the day before. I never even had a chance to use the website, develop it or anything. Is there a way to have an extension, or at least have a question answered without paying $80, which is more than the cost of the template?
Lovus – Wedding Planner WordPress Theme Regular License 6 months support (expires on 29 Dec 2020) Purchase code: f15fdd08-f2b0-45c1-9970-xxxxxxxxxxxx
I just need to know whether HTML can be applied to the OT Story Timeline. It is striped and I want to be able to customize the text and spacing for my content. Once this is done, I will be completed with my website.
Hi,
Please don’t worry, we’ll support for you, please submit a ticket in FAQs category on our support system without purchased code.
Best Regards,
OceanThemes
Thank you
The page does not allow me to submit without entering a purchase code. Yet, if I enter it, error says support expired. Do you have the direct link? Perhaps I am on the wrong page.
Please send your problems via email for us: https://themeforest.net/user/oceanthemes#contact , Thank you
I just purchased this today, and after the theme was installed, it mentions required plugins. The screen disappeared before I had a chance to make a not of other plugins I needed to purchase in order to make your theme work. Also comments here mention Revolution slider and Visual Composer. Although WPBakery Page Builder, Kirki Customizer Framework, Contact Form 7, Meta Box and One Click Demo Content were downloaded with the Lovus theme, what else is required for me to download or purchase to get started.
Hi,
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
I just purchased this today, and after the theme was installed, it mentions required plugins. The screen disappeared before I had a chance to make a not of other plugins I needed to purchase in order to make your theme work. Also comments here mention Revolution slider and Visual Composer. Although WPBakery Page Builder, Kirki Customizer Framework, Contact Form 7, Meta Box and One Click Demo Content were downloaded with the Lovus theme, what else is required for me to download or purchase to get started.
Hi,
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
Hi Support,
I just downloaded and installed the team. But i’ve been unable to install the demo installer. I keep getting a “Download failed. cURL error 56: Recv failure: Connection reset by peer” error.
Please could help solve this.
Thank you.
Kind regards.
Hello,
I’ll provide a solution for your problem.
Please submit a ticket on our support system for check and help: https://oceanthemes.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
I just did. Thank you
No problem, Thanks
Hi, I am interested in this theme and would like to inquire if it supports RTL languages i.e. Arabic, Hebrew. Thanks
Sorry, our theme not support RTL languages, Thank you
How do i change the font? Can I install my own fonts?
Hi, please check your ticket now. Thanks.
I can’t edit my webpage with wpbakery page builder. plugin wants update and licence key. how i can fix it?
Don’t worry, just update the new wpbakery page builder plugin 5.6 for your website to fixed your problem, contact with us to get link download new plugin: contact@oceanthemes.net , Thanks
I am interested in getting this theme but have 2 questions.
1) Are the premium plugins, Revolution slider and Visual Composer included in the theme when it is purchased?
2) I am interested in Wedding planner 01 & wondered is that template under Lovus Planner one touch when importing?
Hello,
1. This theme just included Visual Composer not Revolution Slider.
2. Yes, you can import Lovus Planner with one click. It’s very easy.
Thanks for interesting our theme.
But your advertising clearly states that the Revolution Slider is included in the theme. Why are you deceiving potential new clients?
Sorry, it’s our mistake. We don’t deceive the clients. Just latest version not support Revolution Slider. We’ll edit description now.
Sorry again.
Thanks for coming back and letting me know. Best wishes for the future.
Thank you
Hi there, I bought Lovus – Wedding Planner WordPress Theme from you guys and design my wedding website. I have a question regarding the home page photos size. I have hard time to adjust or change the size of the pics. The pics in the front page(typically the slider portion) doesn’t fully seen. It cuts or hides some portion of it. Would you recommend me how to makes my wedding home page just like the Lovus wedding home page theme please. Here is my website domain name. www.asmeki.com
Regards, Henock
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
How do I get the “One Page Theme”? I just purchased Lovus and when I download the demo under the appearance tab in wordpress , it doesnt give me the option for the one page template.
Hello,
After installing and import demo, you can see One Page Homepage in Pages. If there is any issue, please submit ticket to be help soon: https://oceanthemes.ticksy.com/
Thanks.
cancelled
La página no muestra bien las imágenes de slider y demás imágenes grandes (ancho de pantalla) en los dispositivos móviles, les paso la dirección web para que puedan comprobarlo Ustedes mismos:
www.smweddingplanner.com
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
how to speed up this theme, in my web https://fikky-isfanike.com is very slow loading. Thank you.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
How do I customize or configure different sizes for the logo in Home and Sticky mode?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Good afternoon, installing the theme, we noticed that the sample demos are only two, the other proposals are missing. How can we also have the other demo files?
Thank you Vittorio Paone
Buon pomeriggio, installando il tema, abbiamo notato che le demo di esempio sono solo due, mancano le altre proposte. Come possiamo avere anche gli altri file di demo?
Grazie Vittorio Paone
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello,
I’d like to change the fonts on this website but can’t find an option to use a different Google font. Is this possible?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello,
my purchase code is : 5e7a2d78-a2e2-4dc8-9885-3c607974a090
I have bought your wedding wordpress theme. My question is, how can I change the language on the OT Event countdown Element. I mean the “Days” “minutes” texts.. thanks.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you