987 comments found.
Urgent! Hi, can Sharif or someone please reply to my support ticket as my site has been down due to your new installed upate!
PRIVATE TICKET #3243601
Come on I need you to reply here. I have over 100 club members and this not good for my business!!
IS THIS THE WAY YOUT TREAT YOUR CUSTOMERS???
MY SITE IS DOWN – MEANS NO BUSINESS – 750 PRODUCTS – HUGE POTENTIAL INCOME LOSS FROM OVER 100 CLUB MEMBERS.
OVER £30,000 OF PRODUCT STOCK!
DON’T YOU CARE!!!!!
Hi there,
We’ve already replied to your support ticket. Actually, on the weekend most of our team members are on vacation.
Anyway, our developer is taking care of it. Please follow your support ticket.
Regards
My theme is not activated already sent the email to you please response me thanks.
Hi,
Our support team didn’t find any support ticket with your username.
Please open a support ticket with your details. https://xpeedstudio.ticksy.com/
If you’ve any confusion or queries please let us know.
Regards
Does this contain – 1. Admin Panel 2. Inventory Management 3. Report section for Vendor I need to deliver a E-Commerce store using this to my client. Also does this need separate backend? I am thinking to buy this, please answer these questions fast.
Hi 
,
This is a Woocommerce WordPress Theme and Woocommerce already handles the client dashboard, product inventory, analytics, etc.
Thanks
Hallo, I have Woocomerce Ver. 7.2.3 and Wordpress Ver. 6.1.1 with the last available version of your theme but Woocommerce says that the theme contains outdated copies of some WooCommerce template files.
Hi there
We’ve fixed this issue with our latest version of the theme. Please update the theme.
If you face any difficulty please open a support ticket with your issue https://xpeedstudio.ticksy.com/ .
Thank you
Hello, good day. I would like to have an updated version of this Marketo theme, most features such as HEADER widget is missing in the “customized” menu when editing the features. I have sent in 2 tickets already but no response yet.
Thank you
Hello,
Please download the latest version from ThemeForest. Also, update Marketo Essential plugin.
Regards
Hello,
How are you today? Please I am interested in your “Marketo – eCommerce & Multivendor Marketplace Woocommerce WordPress Theme” product.
I want to design a multi vendor/seller website https://www.jumia.com.ng/.
However I didn’t see the names of the sellers selling the products on your website.
Also I didn’t see the individual seller’s profiles and their pages.
Are these not meant to be in a multivendor website?
Thanks.
Chinedu
Hi,
Thanks for your interest.
This is the seller profile demo: https://demo.xpeedstudio.com/marketov2/marketovendor/store/demo/ .
and it’s the seller list demo: https://demo.xpeedstudio.com/marketov2/marketovendor/store-listing/
Thanks
Hi, is it possible to have a demo? i would like to see the seller interface. I need it to be as simple as possible
Best Regards Daniel
Hi there,
No, you can just see the preview from here https://preview.themeforest.net/item/marketo-ecommerce-multivendor-woocommerce-wordpress-theme/full_screen_preview/22310459?_ga=2.119759496.144974121.1670119602-536617282.1652179047&_gac=1.120082554.1670466099.Cj0KCQiAkMGcBhCSARIsAIW6d0DXqGCwLIVw8pfnb3IhgtIvJAlp75I19Vdkc2dvP2UJHm83pTQxq7UaAqQHEALw_wcB
Our theme is easy to use
Thanks
Hi,
I have just renewed the license but for some reason, I can’t be able to access the support team.
Please see attached screenshot for reference: https://snipboard.io/8rxgEH.jpg https://snipboard.io/VlJyCB.jpgThanks
Hi
Can you please try now? It looks like a cache issue.
Regards
Marketo Theme Desktop View good, Mobile view of Marketo theme is long down full website view. Please modify mobile phone view same other theme (Like Aora theme) to next update.
Hi there,
Continuously, we’re updating our theme. If we get any issues with the mobile version as you said, of course, we’ll update our theme.
Anyway, If you face any specific issue please open a support ticket with your URL and a screenshot. http://support.xpeedstudio.com/
Thanks
Hi, is the latest theme update compatible with PHP 7.4?
Thanks
Yes, the latest version of the theme is compatible with PHP 7.4
Thank you
Hello If I buy this theme will I be able to add firebase authentication for vendors and customers in Dokan? I find your theme is interesting but I would like customers to be able to register and authenticate/login through firebase using phone provider with as a OTP without entering information at first when signing up but when selling a customer info is required. Can I implement this?
Hi
For this, you have to use a plugin, or you have to use your own solution. We don’t have any features like this.
Hi,
How do I enable the Search Bar to show in Mobile?
Regards
Please reply
Hi!
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. If you have further queries please open a support ticket with your URL. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hello,
Thanks for the reply.
I tried to open a support ticket at the Xpeedstudio support desk, but I am asked to renew my subscription first.
I sent you an email via the Envato Email Message Form a couple of days and not had a reply.
I have spent over $100 with you guys and now I don’t seem that it is fair that I have to renew my suppport first, when the problem lies with the Marketo Theme.
Eg There is no mobile search bar and tis evident on all your demos plus I uploaded the latest update and it has broken my site!!
Please see this video https://drive.google.com/file/d/1JQitY9Mz6UrSszqVIsS3FAGgFkzbCrF8/view?usp=sharingHi there!
All are customization issues. Anyway, for the search option, Marketo has an elementor widget called “Marketo Nav Search”. You can use it anywhere via editing the page with elementor. https://prnt.sc/xultORzg4J5p . To edit the header with elementor please make sure you’ve enabled the Header Builder option from Appearance > Customize > Theme Options > Navigation Settings
Also, please read the support policy https://support.xpeedstudio.com/support-rules/ .
By the way, if any confusion or queries please send mail to [support@ xpeedstudio. com] with the details.
Thank you
hi, can buyer and vendor leave messages to each other in this theme? can i integrate this payment with this theme : https://montonio.com/integrations/
Hi
For this, you have to buy dokan pro plugin.
Yes its work with woocommerce
I am not able to load the demo content. I keep getting an error.
ERROR – “An error occurred while fetching file from: http://xpeedstudio.net/xml/marketo/marketo.xml! Reason: 404 – Not Found.
Kindly assist how I can download the sampledata XML file.
I requested support 4 days ago and I have no response. https://prnt.sc/iAPykfXPUVth
Sorry for the delay. Our team checking your issue and reply soon.
Regards
Hi – up to this point and to your best knowledge; which security plugin works best for this theme. I am wanting to install one; there are more security challenges these days. Could you please recommend a practical solution/plugin that works best for the theme – thank you!
Hi
We don’t have any restrictions with the Security plugin. Use which one you prefer.
Regards
Hi, ok, thank you.
Hi there,
I can’t be able to login to support, I used my envato (ThemeForest) credentials to log tickets but the option is no longer available? Do I have to create a new account with xpeedstudio? What about the the ticket I logged and awaiting feedback?
Thanks
Hi
Please reset your password With your email.
You can log in with your email.
Regards
Hi,
The password has been reset but I get an 401 error. Please see attached screenshot for reference.
https://snipboard.io/M8kWgx.jpgThanks
This screenshot shows an invalid username and password.
Hello
Send us a message from our profile contact form.
Thanks
In the mobile version, at the bottom there is a menu with icons, but the icons are not visible. See image: https://prnt.sc/KOhK3QlfjAaO
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hi, Can you please show us the multi vendor demo?
Shop page widgets (filters) are not appearing in Theme 1, how to make it visible?
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
