987 comments found.
Can I search for a specific store on the maps here?
Hi
You have to use plugin for this.
Regards
Hi
(1) can I search by only: ( Product ) & ( Supplier ) ?
(2) can I set minimum paces to purchase, for example this camera you can
purchase it but minimum 200 paces ?
(3) does there any plugin or option to allow user contact each seller & chat with him?
1. Yes you can. 2. Yes you can but need extra plugin for that. 3. Yes you can but need extra plugin for that.
Regards
1. you said I can search by provider, so your them has option for that? 2. which plugin do you recommend for B2B purchasing. 3. for chatting with each single seller and buyer, which plugin do that?
Hi, my client is interested in buying this theme. We would like to know if this theme can be used as Marketplace to sell their product and website owner can take commission ?
Hi
Yes, you can make a marketplace site with our theme.. you can use the dokan plugin with our theme to make marketplace website.
Regards
Do we need to do any setup for to take commission ? Or is it built into the theme ? What is dokan for ?
Dokan for a multi-vendor solution. Just install this plugin.
Hey guys, what’s happening I sent you an urgent message that my site is down due to bug in the Marketo Theme – I included a video which clearly shows the issue and you are not responding the Support Ticket #62029
Hi
Our team already replied to your support ticket.
Regards
How do i enable become a vendor for dokan?
I saw your ticket and you have solved the issue. You can contact us on the support if you need more help.
Regards
Lazy loading loads different product image in product page
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hello with your template can I put a donation button in the profile of each seller? And in each product? Similar to Pixabay I wait your answer Thank you
Yes! You can use this theme but you have to use third party donation plugin for that, By default WooCommerce do not support donations.
Thanks!
The support has issue as I have purchase a template but SSL issue is showing when I’m going to submit a ticket. Please help!
Hi
I don’t find any SSL issues on our support desk. Can you please try one more time? If this issue is found again, please share a screenshot please.
Regards
It resolve itself as I tried over and over and it worked! thanks for your help!
Any support for “The Events Calendar” and “Tickets plus” plugins to use your theme as an event ticket directory website and sell events tickets? Will you help me with further compatibility and customization with this plugin as it is the most popular one in the market?
https://theeventscalendar.com/products/wordpress-events-calendar/ https://theeventscalendar.com/products/wordpress-event-tickets/Our theme is based on WooCommerce. All the WooCommerce related plugins works fine with our theme. Also, If you face any issue on our theme we have a dedicated support team to solve the issues from where you can get the help.
Thanks!
in Eye Glass theme when you add an item to the card, nothing happens and you cannot see the items that added to the basket. I checked also the demo version, it was same issue.
Please update the theme to the latest version. If you still have any issue please open a support ticket here http://support.xpeedstudio.com/ so that we can check and solve your issue.
Thanks!
I don’t know the updates you guys made recently but it has ruined this beautiful theme. The pictures and icons are not fully optimized. All the icons don’t show any more. I have to be manually updating it. Please find a solution ASAP!
Thanks.
We have added an optimization option to the customizer under theme settings. Where we disable extra icons library and added our own library so that site load faster. If you need any icon library you can load them for the customizer settings. If you still have any issue please open a support ticket here http://support.xpeedstudio.com/ so that we can check and solve your issue.
Thanks!
Please I cannot find any theme setting here
Follow this video that will help https://d.pr/v/E501ol
Thanks!
There is no optimization setting on my theme!
You made an update that ruined a beautiful theme. Now the mobile view of my site is all scattered.
We checked our theme many time and we do not have any issue because of the update. You may did something wrong or the server is creating issue. Without proper checking we can not say what is the issue. Roll back to previous version of the theme and open a support ticket here http://support.xpeedstudio.com/ so that we can check and solve your issue.
I have been using this theme for some time without any issue but recently it has been terrible! It doesn’t load, and I can’t even make changes anymore! This is unacceptable.
Maximum execution time of 29 seconds exceeded in /home/jovienet/public_html/wp-includes/class-wp-image-editor-imagick.php on line 375
It’s due to your server PHP settings. Increase your server PHP memory limit from the wp-config.php file or php.ini file. If you don’t have an idea about it. Please contact your hosting provider and ask to increase
- PHP memory_limit = 512M
- max_execution_time = 300
Thank you! I appreciate.
The error is still not corrected after following all the steps.
Maximum execution time of 29 seconds exceeded in /home/jovienet/public_html/wp-includes/class-wp-image-editor-imagick.php on line 550
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: https://support.xpeedstudio.com/support-center/
Thanks!
Hello dude, please I want to ask if this theme is compatible with the wordpress latest version 5.9? Thanks.
Yes, This theme is compatible with the latest version of WordPress.
Thanks
Hi I am unable to login to XpeedStudio support. I have tried these three options: 1. Earlier I was logging in using my evanto account. But now this option ‘login using evanto’ is not getting displayed. 2. When I try to create a new account it says the account already exists. 3. I tried to change my password by clicking on ‘forgot password’. It says that a link has been sent on the email id. but I have not received any link on my email id. I need to reach out to support for urgent help. Kindly help me with this issue.
Hi
Envato API limit causes this issue due to this we have disabled this.. We have added envato login now..
also please check your spam folder.
Regards
Thanks, I am able to login now using my Envato login.
How much longer must I wait to have this Typography issue fixed in my site as Marketo’s recent update screwed up my site. I opened a support ticket 7 days – I have been in conversation with Rak ib. and I am told that “Please allow us some time we are checking your issue” – This is not good enough I need to know when ??
Hi,
We told you to roll back to the previous version until we solve the issue with the theme update. Also, we provided you the previous version of the theme. We are going the update our theme within this week and that issue will be solved.
Thank you
Hi,
I told you guys in the Support ticket that, I had rolled back to the previous version and it did not make any difference. You looked at my site and you saw for yourself that the Typography was a mess.! I am pleased to hear that you are going to update the theme.
We provided you an updated theme on the support with the solve.
Thank you
Hi,
Please take a look into your Support site as I cannot access my Support Tickets – there is a problem with it – Thanks
Error – Rate limit exceeded. See https://build.envato.com/api/#rate-limit for documentation. Unknown Error
Please try to register with your own email… Do not click with login with Envato.
Envato API has less limit to login.
Hi,
Please can you fix your support ticket system. I tried to create a new account and when I add my product purchase code it says Error – 401 – api-down Rate limit exceeded. See https://build.envato.com/api/#rate-limit for documentation.
Hello
Envato API down.. that’s why ticket is not created with envato api. We have disabled the API.
Thanks
Thanks
Hi,
Thank you for the report, we checked and found the issue. You will get it fixed in next update within a short time.
Hi,
Thank you for your feedback, just touching base with you regarding my enquiry about the payment method logo. When should I expect a theme update, I had to remove the image until the issue has been resolved.
Thanks
Update your theme to the latest version and your issue will be solved.
Thank you!
Hello, it has a general error or it only happens to me, when this in mobile my search engine does not work for me… I have reviewed everything and several purchased links and the same thing happens to them.
same thing happens on their demo site
What do you mean by search engine do not work? Is google is not working or the yahoo? Also, Could you please provide us the details issue here is our support http://support.xpeedstudio.com/ so that we can take a look and solve the issue.
Thanks!
Hi, I have raised a support ticket with ticket #60925 but I have not yet received any response for more than a day.
Hi
I see our team already replied to your ticket.
Please share valid login details with more details so our team will help you within a short time.
Regards
I am using Marketo (version 2.9) with my marketplace but the search bar doesn’t work, I tried to deactivate the plugins, clear the database/cache, update woocommerce and other things. Can it be a problem of update of theme?
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: https://support.xpeedstudio.com/support-center/
Thanks!
I’d like to open a ticket but I cannot because I haven’t the purchase code, the agency bought and installed the theme for me
Contact the agency or purchase the license.
Regards
