285 comments found.
Hi, I have set up this theme: https://classikfurniture.com/demo/. However, clicking on any link opens a new tab, which is not ideal. Additionally, instead of redirecting to the incorrect page, it displays the error message: “Great things are on the horizon.
Hi sapienceglobal,
You go to WooCommerce > Settings > Site Visibility > select the Live checkbox
If you need further assistance, please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Have a nice day!
hi just i want to tell you my WordPress ask me to update my Druco theme so how i can update it ? thank you
Hi smamarketing2000,
Please read our documentation https://docs.theme-sky.com/druco/#updating-the-theme
If you need further assistance, please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Have a nice day!
Hello,
I can’t activate slider revolution plugin license, it’s says that my license been locked, please contact theme themepunch support
Regards
Hi tadasnordicmart,
Please read the article at the link https://skygroup.ticksy.com/article/10856/
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Good Day I purchased the mydecor theme for my WooCommerce website and my ISP is asking me to update to PHP Version 8, but when I do the update, I am getting a blank screen, showing that the theme is not compatible with the PHP version 8. please advise how to resolve this issue.
Hi aneesaarahman,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, I uploaded the theme to www.obisolar.com. The website opens very slowly. I haven’t uploaded any products yet. Please help.
Hi mehditarhan,
Thank you for using our theme!
The speed of website depends on many things: hosting, plugins, images, location, .... For more information, please read this article https://developer.wordpress.org/advanced-administration/performance/optimization/
We have checked your website and see that you installed some third party plugins which our theme does not recommend. Please try deactivating them.
If you still can not resolve this, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Good day,
I just bought the MyDecor theme for our new website. I’m trying to install the file as Elementor template, but I keep getting an error. Could you please let me know how to install the theme and use it with Elementor?
Thank you in advance!
Kind regards, Daniël
Hi danilv5,
Please read the document at the link https://docs.theme-sky.com/mydecor/#installation ( or watch the video at the link https://www.youtube.com/watch?v=PAQDjlXAkgA&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc&index=1 ) and https://docs.theme-sky.com/mydecor/#elementor
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, How can I translate to Turkish ?
Hi mehditarhan,
You can use the Loco Translate plugin. Please watch the video at the link https://www.youtube.com/watch?v=X7IzOLqfneI&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc&index=11
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I do same but somewhere does not translate like cart, user profil etc. ? How can ı do it ? I check plugin bu could not fount it
Hi mehditarhan,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
hy I cant install the purchased item, this is the message: Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin installation failed.
Hi ambrus_cnc82,
Because you installed the incorrect package. Your package contains document, license, ..., not the installable package. You need to extract your package and install the mydecor.zip package.
For more information, please read our documentation https://docs.theme-sky.com/mydecor/#installation and watch our tutorial videos https://www.youtube.com/watch?v=PAQDjlXAkgA&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
How to setup shop page like your demo? I setup /shop/ permalink and woocommerce setting of shop page. I can not modify shop page like you. What should I do? shopenbe.com/shop-2/ ???? Why default is shop-2 ? I tried to change it but it doesn’t work. Thank you.
Hi gavien72,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I am not able to remove the background color from the shop title.
Hi yallanaeem,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Subject: Assistance Needed with Mobile Responsive Menu
Hello,
I hope you’re well! We’re experiencing an issue with the mobile responsive menu on our website using your theme. Currently, the hamburger menu button isn’t working as expected: clicking it doesn’t open the menu but only displays an “X” icon. We’ve already explored the theme settings to troubleshoot this but haven’t had success in resolving the problem.
Could you please advise on how to fix this issue? Any guidance on adjusting the settings or additional steps we might need to take would be greatly appreciated.
Hi Orange1222,
Thank you for using our MyDecor theme!
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello, I already submit the ticket earlier, here it’s the link as a reference: https://skygroup.ticksy.com/ticket/3754465/
Hi Orange1222,
We have replied to your ticket. Please recheck it.
Best regards,
I am using this theme, While uploading image on product its getting blur on the website. Even I have tried using theme images with different names, but its again showing blur. Please help me to fix this issue.
I have already add a ticket on https://skygroup.ticksy.com/. Please check
Hi varindermarca,
We have replied to your ticket. Please recheck it.
Best regards,
I am getting this message at the time of installation of the MyDecor: The package could not be installed. No valid plugins were found.
Plugin installation failed.
Hi Orange1222,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Two Bugs in Mobile version one is if we open images through search icon in product an error is thrown below in image, and buy now and add to cart button are not mobile friendly.
Hi Ashpaq,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
how to update theme ? download full files and upload with ftp ?
Hi lupo78,
To update the MyDecor theme, please read the document at the link https://docs.theme-sky.com/mydecor/#updating-the-theme
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, licence key for slider revolution not working, it’s locked. Could you provide a good licence key for this plugin ? Thanks. Best regards.
Hi hybrideweb,
Please read the article at the link https://skygroup.ticksy.com/article/10856/
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello,
I tried to upload the theme and it does not work because it times out. Can you please upload it for me along with the demo content for homepage 4.
Hi upfrontdollas,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, I purchased the pattern And I will be happy to help you. I want to edit the menu in header, but I can’t access the header and change it (I want to change, for example, the language of the text when I touch/move over the icon). And in addition, change the text in the options for filling out the form (for example: add your email)
Hi visualcreature1,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
How do I remove the mobile home and cart menu bar at the bottom of the page?
Hi harvey47,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Experiencing significant issues on our website, Specifically, the plugin has been causing fatal errors, severely disrupting our site’s functionality.
Hi Digital2Design,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
