605 comments found.
Thanks, Ashok Lingesan.
Hi Ashok,
We have replied your ticket. Please check it.
Have a nice day!
Pre Sale Question:
We want some modification in Write a Review Form and View Comments for the product. Can we add Countries and attachments (more than one file) fields in the Write a Review Form and view the reviews as per below screenshot?
https://prnt.sc/1r14aemHi ar123123,
Thank you for being interested in our theme!
You must use a third party plugin. Please check the following plugins: Customer Reviews for WooCommerce, YITH WooCommerce Advanced Reviews, Photo Reviews for WooCommerce. Please read plugin’s description or contact plugin author for more information.
Have a nice day!
Good day how do one install the demo data of the new updates when I have made changes and uses the previous ones and still have the theme on the site. Won’t there be duplicate items to that regards?
Hi Shopalz,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi there! I’ve read through the detail setup documentation but still I cannot figure out how to make menus like those in your demo. I’ve installed the demo files and am trying to change those images in the menu, but cannot find an editor or option to do that. Also I’d like to learn how to create a menu like that using all the tools you’ve provided in the theme. Could you please help and shed some light on these? Thank you so much in advance! Andy
Hi Andy,
Please also watch our tutorial videos https://www.youtube.com/watch?v=Tu-FMA0uTCk&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=2 , https://www.youtube.com/watch?v=zeKxGWkP00M&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=3 and try again.
If you still can not figure it out, please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details about what you want. Our support team will help you.
Have a nice day!
where do we set the settings for “Frequently Bought Together”? When is it displayed?
Hi nathaniel7sg,
Please watch our tutorial video https://www.youtube.com/watch?v=XOFlvonO8_g&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=10
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hi there, I have bought your theme,
But why does the bottom left of the page shows this message error “Product has been added to your cart” when i did not even add anything to cart!
Hi jiihoelam,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Is it compatible with Alidrop and how it is in terms of Speed Loading and SEO?
Hi hassanasghar,
1) The MyMedi theme does not support the Alidrop plugin but you try to use it. If you have any problem ( it is related to the function of our theme ), please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
2) The speed of a website depends on many things:
- Hosting performance: If you check your website here https://tools.pingdom.com/, you will see that it takes much time to receive a response from your hosting. So, you should contact your hosting provider and ask them to check to host a performance for you.
- Plugins: you should only install the necessary plugins.
- Images: you should optimize the image with Photoshop or https://tinypng.com/
- The distance between server and visitors: when you check the website on gtmetrix or other online tools, they request your website from their server. So the result is not correct.
You can also install the W3 Total Cache plugin after you have finished building your site. Please read this article https://skygroup.ticksy.com/article/7374/
For more information about WordPress Optimization, you can read this article https://wordpress.org/support/article/optimization/
Also, you can read the document at the link https://www.wpbeginner.com/wordpress-performance-speed/ so information.
3) You can use the YOAST SEO plugin.
Best regards,
Hello, first of all, your theme is very beautiful. We bought it and installed it. But when we imported the demo, there was no demo setup like you showed. Most things did not come to the homepage and other pages. Where are we going wrong? Or what are we missing? Can you help me ? Site : www.depomarmara.com Extremely slow loading domains, is this normal? Will it improve over time? Or what should we do? I am requesting your support.
Hi Farukss,
1) When you import the demo content, all product images are replaced by the placeholder images because of themeforest’s policy.
2) The speed of a website depends on many things:
- Hosting performance: If you check your website here https://tools.pingdom.com/, you will see that it takes much time to receive a response from your hosting. So, you should contact your hosting provider and ask them to check to host a performance for you.
- Plugins: you should only install the necessary plugins.
- Images: you should optimize the image with Photoshop or https://tinypng.com/
- The distance between server and visitors: when you check the website on gtmetrix or other online tools, they request your website from their server. So the result is not correct.
You can also install the W3 Total Cache plugin after you have finished building your site. Please read this article https://skygroup.ticksy.com/article/7374/
For more information about WordPress Optimization, you can read this article https://wordpress.org/support/article/optimization/
Also, you can read the document at the link https://www.wpbeginner.com/wordpress-performance-speed/ so information.
Best regards,
How can I add a “Request a Quote” button? Thank you
Hi 123_,
You try to read the document at the link https://themeisle.com/blog/woocommerce-request-a-quote/ so information.
Best regards,
Hi, is the theme compatible with Yith plugins (request a quote button, custom registration, etc.) Thank you.
Hi 123_,
You can use the YITH plugins. If you have any problem ( it is related to the function of our theme ), please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Have a nice day!
When I am attempting to upload an image to a vendor in Dokan with the theme active I get the following error message: There has been an error cropping your image.
I have not been able to find a solution.
Hi hjames,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Best regards,
Buen dia, tengo un problema con la tipografia no me encuentra “Jost” que figuraba como predeterminada del theme, si no que me elige una con serif, la voy a cambiar y no esta jost.
Good morning, I have a problem with the typeface, I can’t find “Jost” that was the default theme for the theme, if not, choose one with serif, I’m going to change it and it’s not jost.
Hi AgenciaPauloLucia,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Best regards,
Dear sir, madame,
I am using your’e theme MyMedi, home 7. Where can I edit the image of the toothbrush? It is nog in the Slider Revolution plugin.
Kind Regards,
Steven
Hi Moesje18,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Best regards,
Hi teams,
how to active lisence slider revolution, wp bakery and redux ?
regards, Dwi
Hi dwiernanda15,
Please read the article at the link https://skygroup.ticksy.com/article/10856/ so information.
Best regards,
Hello, I just downloaded the latest version of MyMedi theme, installed it on my live server, however, I can’t see Theme Options, nor I can see the Demo content in the Package I have downloaded. Can you please help me fix this issue ?
Hi mirek2511,
Do you activate the Redux plugin ( in Appearance > Install Plugins )? If no, please activate it and you will see the Theme Options.
To import the demo content, you read the document at the link https://docs.theme-sky.com/mymedi/#demo-content so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, Many thanks for your support, ! problem solved
However, I have an other question and I have just created a ticket with same Username as the one on Envato.
Thanks in advance for your assistance
Hi mirek2511,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi
I need to enable + – functionality in the add to cart button itself which is functioning in ajax cart view.
How can I do this?
Hi pathum83,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
How to remove ” compare” feature ?
Hi unitedlayer,
You can deactivate or delete the YITH WooCommerce Compare plugin.
Best regards,
How can i remove the search field place holder ? in header
Hi chran,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
pre purchase question: Is there any way to reverse the order of “Sales price” and “Regular price” in theme
Hi metaltror,
Yes, it is possible with a little custom css. After purchasing our theme, you open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Have a nice day!
Hi,
There are few issues with the theme.
1) Customer Sign-up is not working – How can we enable Customer Sign-up 2) When we click on login on the home page it takes us to wp-login.
Hi mkhizar,
You go to WooCommerce > Settings > Accounts & Privacy. You check the Allow customers to create an account on the “My account” page option. When you click on my account icon, it will redirect to my account page and you will see the signup form.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
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