605 comments found.
Pre Purchase que : We want that people can add products to cart and place an order, but we dont want to add any prices as our prices are different for all, we want them to just add products, place the order, then we send them the invoice. is that possible
Hi mycreativedownloads,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
its a pre purchase question as already mentioned, how can i give website and raise ticket?
Hi mycreativedownloads,
By default, if you don’t add price, WooCommerce will not allow customers to add product to cart. We recommend that you use a plugin which allows customers to request a quote. You can find some plugins on google with keyword: Request A Quote WooCommerce
Best regards,
Hi, the theme not include the plugin for YITH WooCommerce Frequently Bought Together ?
Hi alwincnk,
You can download plugin from wordpress https://wordpress.org/plugins/yith-woocommerce-frequently-bought-together/ or just go to Plugins and search/install this plugin.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Does this Theme support german language if yes how can I set my site on that language ?
Hi gamset,
You go to Setting > General > Site Language > select your language. Then you use the Loco Translate plugin to translate your site.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
How do I update from 1.2.0 to 1.2.1 and get the new skins?
Hi aronjeney,
To update the MyMedi theme, please read the document at the link http://docs.theme-sky.com/mymedi/#updating-the-theme so information.
Best regards,
How to use “TS Countdown” ? There is noting in documentation. i have added 5 days and its not displaying
Hi chran,
About the TS Countdown shortcode, you only enter the future time ( day, month, and year ) – see the screenshot here .
Best regards,
Hello. Your template has a bug with translation(plugin WPML), Cart translation don’t works right. For example I use English version of website and when I add product to my cart and switch language to Russian the cart translation still keeps an English language.
Hi mushtuk,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Dear Sir, We want to purchase MyMedi – Responsive WooCommerce WordPress Theme, but they are showing only USD and EUR currency options on product price, can we add any new currency like INR, GBP and etc options to these themes.
revert me back to my mail.
kailash@vestureindia.comCan we use currency INR instead of USD, because we want to use only INR currency, and how..
Hi yrlgroups,
You can change the default currency easily. Please read WooCommerce documentation https://docs.woocommerce.com/document/configuring-woocommerce-settings/#currency-options
Best regards,
I have some problems after installing the newest Woocommerce update. Can you please update the theme to support that?
Hi enur25,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello Team, Am not able to find registration page for MyMedi theme, Please help me with this.
Hi Soumya_2020,
You go to WooCommerce > Settings > Account & Privacy > Account Creation > check Allow customers to create an account on the “My account” page.
Best regards,
hi guys my theme doesn’t get automatic updates?
how do I get the updates?
Hi vimal414,
To update the MyMedi theme, you read the document at the link https://docs.theme-sky.com/mymedi/#updating-the-theme so information.
Best regards,
Hi chran,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello,
is it possible to change the message that appears when you add something to the cart in the MyMedi theme?
Thanks in advance.
Best regards, Constantin Hess
Hi CHOnlineShops,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Is it possible to add the “page options” to the portfolio? I want to manage the header and the slide from each page of the portfolios.
can it be activated?
Hi tiagouy,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
ready, but I need to know if it is possible or not, since I depend on whether I use portfolio or pages ..
using portoflio gives me something good which is filtering
Hi tiagouy,
If you want to add page options for the portfolio page ( I mean is the page to display all portfolios ), you can create a new page. Then you use the TS Portfolios shortcode to display all portfolios. And you can use page options.
Best regards,
I think I did not explain myself well
I want the PORTFOLIO to be able to have the options of the pages, I occasionally want to be able to put an image or slide in the portfolios behind the menu / header
Hi tiagouy,
Please wait for me. Your problem must to be customized. I will reply to you after everything works fine.
Best regards,
BUG !!! Can’t update logo on home page https://woocommerce-616580-2000290.cloudwaysapps.com/
Hi thuylinh93,
You edit your home page. In Page Options, you clear logo in there. It will use logo which you select in Theme Options. For more information, please read our documentation https://docs.theme-sky.com/mymedi/#page-options
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Hi alhawaj,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi,
I have installed your theme My Medi. And I would like to know if it’s compatible with Elementor. Right now I’m using WPBakery, but I’d like to change to Elementor. In case of it being compatible, do you have any guideline on how to proceed to minimize the impact of the change on the website? Best Regards, Maria.
Hi Maria,
MyMedi is built based on WPBakery Page Builder. So, if you want to use our demo content, you should use WPBakery Page Builder.
We have other themes for Elementor which you may enjoy https://themeforest.net/item/gostore-elementor-woocommerce-wordpress-theme/31294353 , https://themeforest.net/item/yobazar-elementor-woocommerce-wordpress-theme/31788012
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Best regards,
Thank you for your prompt reply. If I change to elementor, the “only” downside is that I won’t be able to see your demos, right? I’ll still get support in case I have any issue with the website?
Regards, Maria
Hi Maria,
Yes, we will help you if you have any issue with features which we provide.
Best regards,
Hi, Is this theme compatible with Elementor? Thanks
Hi Nico130,
The MyMedi theme is compatible with Elementor. But, we don’t build our demo based on Elementor. If you want to use our demo layouts/elements, you should use WPBakery Page Builder which is included in the theme.
Also, you can use the Yobazar theme or the Gostore theme , there are used the Elementor.
Best regards,
Is this theme available with elementor page builder ???
Hi sujay_92,
Our theme can work with elementor. But, we don’t build our demo based on elementor. If you want to use our demo layouts/elements, you should use WPBakery Page Builder which is included in the theme.
Also, you can use the Yobazar theme or the Gostore theme, there are used the Elementor.
Best regards,
Pre purchase question – Can you please let me know which plugins the theme currently uses?
Hi LDigital123,
Please watch our tutorial video https://www.youtube.com/watch?v=6pLLSItjD-I&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=1
Best regards,
Hello, when using OCDI I got the following error messages in the log: [WARNING] Failed to import action-group wc_update_product_lookup_tables [WARNING] Failed to import action-group woocommerce-db-updates
Those were the only errors, should I be concerned or can this be ignored?
Hi toddj1984,
Don’t worry about this! You can ignore it or manually update the product lookup tables in WooCommerce > Status > Tools.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Best regards,
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