605 comments found.
hello skygroup,
i have a complaint for a very long time now. but no response from your organization.
theme purchased: MYMEDI
Mega Menu not showing.
Hi oma_karim,
I saw your comment 3 days ago and our team replied your comment https://themeforest.net/comments/27049187
My team asked you open a ticket https://skygroup.ticksy.com/ and give us your website information and more details. So, we can help you. Did you open ticket? If yes, please give me your ticket ID. Currently, there is no ticket which is not replied in a long time.
Also, our tutorial video may help you https://www.youtube.com/watch?v=zeKxGWkP00M&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=3
Best regards,
Hi, I really like your theme, one question: is it possible to make the sidebar sticky? Thanks!
Hi chrisborbas,
Thank you for being interested in our theme!
Please send an email to themesky.help@gmail.com and give us more details (with screenshots or demo if you have). We will check it and reply to you.
Best regards,
how do i activate the frequently bought together feature as seen on your demo? I dont see any option anywhere in the theme options or on product page
Hi ItsThatGuyEnrico,
You see the video at the link https://www.youtube.com/watch?v=XOFlvonO8_g&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=10 so information.
Best regards,
OK alo another question, why is this site slow?? it takes literrally 5 seconds to load a page and i havent even started to upload my products
I have allocated more resources on the server side and yet my other two themes that have less resources are much faster.
Hi ItsThatGuyEnrico,
There are many things which affect the speed of website: hosting, plugins, images, the distance between server and visitors, website settings, .... For more information, you can read this article https://wordpress.org/support/article/optimization/. If you need us to help you check it, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
i am having a challenge preparing and configuring the menu to my taste pls can you assist me..
Hi oma_karim,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Best regards,
hello, I managed to install the theme, but when activating the theme, it had a critical error.
Hi lojasdujuca,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, is the theme compatible with WordPress 5.8 version?.Thanks
Hi burak911,
Yes, the MyMedi theme compatible with WordPress 5.8. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Best regards,
[WARNING] Failed to import action-group wc_update_product_lookup_tables [WARNING] Failed to import action-group woocommerce-db-updates
This is the error i get when i import demo
Hi ItsThatGuyEnrico,
Don’t worry. This is the warning. You can manually update the lookup tables in WooCommerce > Status > Tools > Product lookup tables.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
I’m using MyMedi Theme I not able to connect Mailchimp through pasting code in header.php
Error Message: Scrape nonce check failed. Please try again.
Hi ahmedelattif,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
is it possible to have a header style where the logo is in the center instead of the left
Hi RemiPimpin,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Tried many times to import demo. But this message persisted.
Please help.
Import Failed
Whoops, there was a problem importing your content. Import Failed
[WARNING] Failed to import action-group wc_update_product_lookup_tables [WARNING] Failed to import action-group woocommerce-db-updates Top 5 Bestsellers in:
Hi alexallied,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Also, you can manually update the lookup tables in WooCommerce > Status > Tools > Product lookup tables.
Best regards,
Compare function is not working
Hi unitedlayer,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Wow im blown away by the design. Very methodical UX decisions were made in building this theme. Before i get this, can you please let me know if this comes with the UI prototypes? i.e figma, sketch, adobe xd?
Hi ItsThatGuyEnrico,
The MyMedi theme does not have the UI prototypes as you said. This is the demo of the MyMedi theme – https://demo.theme-sky.com/mymedi/ .
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello,
How can we make product design like this : https://prnt.sc/1d2yvf9
2. Without variable product, how can we give dropdown option with price on the product?
Hi unitedlayer,
You follow the video at links https://www.youtube.com/watch?v=Xy8mIkpZOAg and https://www.youtube.com/watch?v=P0FjzkbQgW0 so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
how can i get this design of the product page, after demo import the variable product design is different.
Hi unitedlayer,
You follow the video at links https://www.youtube.com/watch?v=Xy8mIkpZOAg and https://www.youtube.com/watch?v=P0FjzkbQgW0 so information.
Best regards,
Hello Do you have multivendor demo?
Hi VietManh,
You can use the Dokan plugin with our theme. You can check the demo of Dokan here https://wedevs.com/dokan/ .
Best regards,
WHile importing a demo i am getting this issue : An error occurred while fetching file from: https://test.unitedlayer.com/macmini/wp-content/plugins/themesky/importer/data/content.xml! Reason: http_request_failed – cURL error 28: Connection timed out after 10001 milliseconds.
Theme : My medi wordpress
Hi unitedlayer,
There may be a problem with your hosting configuration. Please read this article https://ocdi.com/import-issues/ and check it again.
If you can not check it, please try contacting your hosting provider and ask them to check hosting configuration for you (send them the link above).
After doing that, if you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Created Support ticket
Hi unitedlayer,
I have replied to your ticket. Please check it again.
Best regards,
we dont have cpanel. can you do something.
any update ?
Hi unitedlayer,
I have repiled to your ticket. Please check it again.
Best regards,
why I can’t import the new pages 11 12 13 ? can’t find them
Hi masman12,
Did you import our demo content? Please read our documentation https://docs.theme-sky.com/mymedi/#demo-content and watch our tutorial video https://www.youtube.com/watch?v=6pLLSItjD-I&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, is it possible to have more than 4 columns in the mega menu section, i have a category that has more than 4 subcategories
Hi NdovuSEOLabs,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi I recently purchased this theme and it seems to be working fine for my laptop. However it does not seem to be appearing right while on my phone. I am not sure what I am doing wrong.
Kind regards
Hi NorthernLightsStudios,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and your purchase code. Our support team will help you.
Best regards,
Hello, i have trouble with your theme and issues with how configure it, i mean i don’t find how to add personal input to shop product categories ( like quantity ) please help me if you can !! best regards omar
Hi Tootch,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
