605 comments found.
Hi, The mymedi.pot file is corrupted. Not opening. Please check.
Thank you.
Hi dboldbaatar,
Please open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Best regards,
Pre Sales Question 1)Can you set individual countdown timers per product and not as a unified timer countdown 2)When countdown ends does the sale offer remain online to be seen.
Hi C64___,
Thank you for being interested in our theme!
1. Yes, you can set countdown timer for each product. Please watch our tutorial video https://www.youtube.com/watch?v=ZEdM3yYkrrI&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=10
2. When countdown ends, the product price will go back to Regular price and product will not appear on the Product Deals section. But it still appears on the Shop page and other sections.
Best regards,
Hi. I want to set up social login and captcha security, how do I set it up?
Hi Mand89,
You read the document at the link https://blog.hubspot.com/website/best-social-login-plugins-for-wordpress and you try to use this plugin – https://wordpress.org/plugins/login-security-recaptcha/ .
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Best regards,
My website has errors when displaying on the phone interface, Ipad.
Hi Mand89,
I have replied it. Please check your ticket again.
Best regards,
Hi pre purchase question: Do you have any demo or client’s showcase with multivendor setup?
Hi bperd,
Unfortunately, we don’t create the multivendor setup demo. But the MyMedi theme is compatible with Dokan. It is the plugin used for the multivendor.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Best regards,
I can’t install the theme. when sending, the link expired message appears. I’ve already increased the upload limit, but I still can’t.
Hi lojasdujuca,
Please open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Best regards,
I would like to amend the sticky header so that the main primary navigation stays displayed as users scroll. As of the settings the demo came with, the navigation disappears.
Hi RevereStudios,
Please open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Best regards,
Hi, I have read the reviews of your product mymedi WordPress theme. I am a big fan of your product and am also very thankful to you for this excellent product. I want to contact the marketing team of this product. Is there a way that someone of your marketing team can contact me ? Waiting for your response.
Hi AbubakerSiddique,
You can send an email to themesky.help@gmail.com with the details. My team will check it.
Have a nice day!
Hello There,
I installed the MyMedi theme in my WP successfully, However, When I import the demo data from My Medi Importer, I get this issue:
[warning] failed to import action-group wc_update_product_lookup_tables [warning] failed to import action-group woocommerce-db-updates
Hi Simontheme,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Best regards,
Hi, I purchased mymedi woocomerce theme. Now I want to change the “sale” badge on products to a percentage offer. (10% OFF something like this ) I tried with a hook, but it’s not working. how can I change that?
Hi Basharashop,
You go to Appearance > Theme Options > WooCommerce > Product Label > Show Sale Label As > select percent.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Best regards,
I have already removed the compare and wishlist plugin. But there is still ADD to WISHLIST button show up on product page, near add to cart button. Where to remove that?
Hi ymnthemes,
Please open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details. Our support team will help you check it.
Best regards,
Hi I mistakenly buy your MyMedi theme for wordpress but i need it for shopify, can you please help me with this, I have not downloaded the item yet. Thanks
Hi shahzadiftikhar,
Please open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details. Our support team will help you check it.
Best regards,
Site seems very slow.. I am using 6b ram light speed server.. All other 2 websites hosting in that loads in 2 or 3 sec, but this one take much time.. I didn’t used any extra plug-ins.. With w3total cache it’s very bad.. There some issues in coading.. You guys should rectify that.. ASAP.
Hi jeev2014,
Please open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details. Our support team will help you check it.
Best regards,
Hello I bought My Medi but I can not install WP Backery and revolution Slider becausethe link doesnt work. Please help me
Hi Collinsforest20,
Please open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details. Our support team will help you check it.
Best regards,
How do I update the template?
Hi tiagouy,
To update the MyMedi theme latest version, please read the document at the link http://docs.theme-sky.com/mymedi/#updating-the-theme so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details. Our support team will help you check it.
Best regards,
Hey guys, great design with this one! Unfortunately I purchased it oh a whim assuming that this was built in Elementor or at least had some Elementor functionality compatibility and that does not seem to be true. Are you guys hopefully working on Elementor compatibility in the near future by chance?
Thanks!
Hi aronjeney,
Our theme can work with elementor. But, we don’t build our demo based on elementor. If you want to use our demo layouts/elements, you should use WPBakery Page Builder which is included in the theme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ , give us your website information and more details. Our support team will help you check it.
Best regards,
I am trying to add mega menu with timer for a few products. But in the mega menu it is showing as blank. Please visit https://woocommerce-315509-1944671.cloudwaysapps.com/ and open the ‘Chapmans Reflexes’ menu. It should show 3 sale products. The row is 1/4+1/4+1/4+1/4 configuration. It is only showing the text box and button on the left. but not the products.
Also how can I import content manually?
Hi umangkagathara,
1) Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
2) To import the demo content, please read the document at the link http://docs.theme-sky.com/mymedi/#demo-content so information.
Best regards,
how can i edit menu ? Home Medical Supplies section? there are 14 list ofcategories and 2 banners and 1 product , when i click menu section there is a below code ,this is not user friendly how can i edit it???
width="1/4"]ts_list_of_product_categories direct_child="1" include_parent="1" limit="14" hide_empty="1"Show all/ts_buttonvc_column width="5/12" offset="vc_col-lg-6 vc_col-md-6"vc_empty_space height="30px"/vc_columnts_product_deals layout="grid" product_type="best_selling" columns="1" per_page="1" show_counter="1" show_counter_today="1" show_image="1" image_border="0" show_title="1" show_sku="0" show_price="1" show_short_desc="0" show_rating="1" show_label="1" show_sale_label_as="percent" show_categories="0" show_add_to_cart="1" show_stock_quantity="1" show_nav="1" auto_play="1"[/vc_row]Hi ertutoprak,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Megamenu items not showing in mobile view, how can fix this error
Hi medloo,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Pre-purchase question. Suppose, I want to sell prescription drugs. Can I let my users upload their own prescription while checking out? If not, I think you should add this feature in future updates! Thanks!
Hi sakshamst,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Hi, it’s a pre-sale question and I want to know the details before purchasing the theme. Thanks!
Hi sakshamst,
Unfortunately we don’t provide that feature. The third party plugins may help you https://wordpress.org/plugins/checkout-files-upload-woocommerce/ , https://wordpress.org/plugins/easy-upload-files-during-checkout/
Best regards,
Please really nice new skins. Please how do I get them on my site. Thanks
Hi BetsaleelBlessing,
Please read the document at the link http://docs.theme-sky.com/mymedi/#demo-content so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
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