605 comments found.
When I do a search, it shows: Warning: Attempt to read property “post_content” on null in …wp-content/plugins/js_composer/include/classes/core/class-vc-base.php on line 318”
Hi wilsonnog85,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi. My client bought the theme, however, the Slider revolution and WP Bakery plugins are not updating. It shows the “not authorized” message. I’ve removed them, and installed them via the Required plugins page, but it still doesn’t work. The latest version of my Slider Revolution is Versão 6.6.20 and WPBakery is 7.7.1 . Is that correct? What can I do?
Hi wilsonnog85,
You can not update the WPBakery Page Builder and Revolution Slider plugins in Appearance > Install Plugins. To update these 2 plugins, you need to delete them first. Then, you go to Appearance > Install Plugins and install them again.
The MyMedi theme version is 1.5.3 and it is compatible with Slider Revolution 6.7.17 and WPBakery Page Builder 7.8
Version 1.5.3 - 19 Aug 2024 - Updated: Slider Revolution 6.7.17 - Updated: WPBakery Page Builder 7.8 - Tweak: compatible with WordPress 6.6.1 - Tweak: compatible with WooCommerce 9.1.4
Best regards,
hello i have a problem when i importing data of mymedi , i got this error . Import Failed Whoops, there was a problem importing your content.
Hi alaamirali6898,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi! Please note that the SEARCH BOX only finds results into woocommerce (products) but not on the entire site. If you have, like me, a blog + woocommerce, the only results you got are taken from the woocommerce and the blog is ignored. How to change this?
Hi Supernova23,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello. I purchased a theme called Mymedi. Can i use Slider Revolution for free or am i have to pay for it too?
If i can use Slider Revolution for free, where is my license key? Because without it i am not able to use it on my website.
Best regards.
Hi mustafa331,
Please read the article at the link https://skygroup.ticksy.com/article/10856/
If you need more help, please feel fee to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I found the register code. But it is not recognizing. Error message says “License key was locked.”
Hi mustafa331,
Please read the article at the link https://skygroup.ticksy.com/article/10856/. You can use them normally without activating the license key.
Best regards,
Thank you. Wordpress is very confusing for me as a beginner. I deleted my Wordpress plan. May i ask you for a refund? I am not able to use Wordpress. I am looking for ready to go websites like ideasoft or something else. I am not using your great theme anymore.
Hi mustafa331,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
in home 4 how to make the category icons appear, in home 2 and home 3 it is possible with wpbakery but not in home 4
Hi yamoune,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Does the theme support multivendor?
Hi schewizerpunkt,
The MyMedi theme is compatible with the Dokan plugin. If you need more help, please feel fee to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
hi there, i just purchased the theme and i cant find the one click demo importer plugin under the appearance menu, can you please help, i like the demo page number 15 please
Hi aurorapeptides,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi. Where can I get updates for such plugins as revslider and wp bakery?
Hi MadMan-1987,
You can not update the WPBakery Page Builder and Revolution Slider plugins in Appearance > Install Plugins. To update these 2 plugins, you need to delete them first. Then, you go to Appearance > Install Plugins and install them again.
For information, please read the document at the link https://docs.theme-sky.com/mymedi/#updating-the-theme.
If you need more help, please feel fee to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
what about the data? Sliders and pages? Will they be saved?
Hi MadMan-1987,
Don’t worry about that. The data will not be lost when you update the theme.
You can backup your site before updating the theme.
If you need more help, please feel fee to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I purchased a license to use this theme but un sure how to import it to “local” to edit it
Hi rdumitrescu1,
You can use the MyMedi theme without activating any licenses.
If you need more help, please feel fee to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I have some code (possible Woo Commerce) on the home page after installing the template… Could you let me know what it might be so I can get it fixed?
https://www.acutemedsupply.com/sandbox/Hi garf900,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Please unregister this theme with my current domain
Hi thenishdm,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi! I have just purchased your wordpress theme but it is not importing demo data
Hi fahudch,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello, I would like to submit a Bug Report: If on Mega Menu is used the [ts_products] shortcode and the category page has view type “Sub categories” or “Both” it breaks the Mega Menu.
Hi cvpitalia,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Import is not working
Hi Balinor,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I have to change the cart link in the header and in the window that opens, where it is mymedi_tiny_cart ?
Hi tiagouy,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
When will it have compatibility with WooCommerce 8.8.2?
Hi josuedbv,
Thank you for using our theme!
Our team is checking the theme with WooCommerce 8.8.2 and will update it today or tomorrow.
Have a nice day!
I am having loading issues on home page, can you help me ?
Hi nmrabetnm,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi. I am trying to edit the footer, but the only way is to edit raw code and even when I tried to do this, it is not working. Any guide about what to do?
Hi dl87dk,
If the WPBakery Page Builder editor does not show up, you will go to WPBakery Page Builder > Role Manager. You set Post types to Custom and check the ts_footer_block post type below.
If you need more help, please feel fee to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I would love it if a new search filter for woocommerce could be added to this theme (a checkbox to filter out all products by shipping class).
Or do you recommend a different way to achieve this. I would like my customers to be able to filter all products that have free shipping.
I guess I could create a category called free shipping but that could get hairy if someone editing products forgets to change that category.
Hi wirecrane,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
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