605 comments found.
I update the logo and it stays for a while and then reverts back. I am thinking it might happen when a plugin updates. But, why would it try to revert to the old logo? I deleted all of the logo files from the default template and it still tries to point back to them every 2 weeks or so. Once I go into the options, without updating anything and pressing save, it points to the correct logo again.
Hi jamesmalin,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
hi
I bought the theme and I have two sites in staging. on one of them I installed the theme and started to build pages on it from scratch. I imported the other one.
on the one I built from scratch, WP Bakery does not work. Why? When I try to create the index page or any other page, it doesn’t work. it shows me a white page.
why? where is the problem??
Hi desiqn,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello,
I have your template Medi and I have litlle issue – when I put item to cart, text “price with tax” is too large and the text overlaps. Same problem in checkout…
Can you please repair in next update? Best solution to put price with tax and total price on each line separately.
Thank you very much!
Best regards
Petr Nad https://www.sunfix.cz/Hi ukouko,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Can I buy my own license with WPBakery and do updates or is your WPBakery customized? The reason I ask is because I want to use their Template Library and in order to do that I have to buy a license.
Thanks
Hi relisys,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello sir
i want to use elemntore to edite my theme please .
Hi Haddane123,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi – I have accidentally deleted the form in the Contact us page. Is there a way to restore it? I’ve also created another form but the layout is not like the original one. Can you help please?
Hi chusain,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Theme doesnt seem to have any usefull translations…
Hi exocreative,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi there. I’m trying to import demo data to my development environment, which is centos 7 under VM as client (WIN11 as host). All required/recommended plugins are already installed. But when i hit Continue and Import button, i get “Import Failed Whoops, there was a problem importing your content.” message. Also i have changed main site logo, site wide font… but changes aren’t applied. Could you be of any help here please?
Hi paintsuperstore,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi am having an issue with your theme the site logo isn`t showing I could send a screenshot but their is no attachment part. Visit this link so you can see for yourself: https://apple254.co.ke/
Let me know if you can help me through my email: zeynabawadh@gmail.com
Hi zeynabawadh,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi I am trying to change the texts from English to Spanish but I don’t see that it is possible to do it, I have been reading the documentation in https://docs.theme-sky.com/mymedi/#setting-up-header to change for example the text of the search engine but I have not been able to, could you please tell me how I can do it?
Hi carrerojosealberto,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, i need help with the mega menu. I want to add new product categories on the menu. But i dont know how to call the child categories of the parent category. Here is the code of the mega menu, where i want to call the child categories of the category “Lodra” How can i do this?
[vc_row]
title="Lodra" parent="90" direct_child="5" include_parent="0" limit="8" hide_empty="0"][/vc_column]
[vc_column width=”1/6” offset=”vc_col-xs-4”]
title=”Laboratory” parent=”53” direct_child=”1” include_parent=”0” limit=”8” hide_empty=”0”][/vc_column]
title="Tools" parent="83" direct_child="1" include_parent="0" limit="8" hide_empty="0"][/vc_column]
title="Diagnosis" parent="33" direct_child="1" include_parent="0" limit="8" hide_empty="0"][/vc_column]
title="Equipment" parent="37" direct_child="1" include_parent="0" limit="8" hide_empty="0"][/vc_column]
[/vc_row]
columns="5" per_page="10" first_level="0" hide_empty="1" show_title="0" show_product_count="0" is_slider="0" use_logo_setting="0" show_nav="0" auto_play="0"]/vc_column
Hi alienstudiodev,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
My website is jalaramayurveda.com
For all products Getting below error ” class=”input-text qty text” name=”quantity” value=”1” aria-label=”Product quantity” size=”4” min=”1” max=”” Notice: Undefined variable: readonly in /home/jalaramayurveda/public_html/wp-content/themes/mymedi/woocommerce/global/quantity-input.php on line 48 step=”1” placeholder=”” inputmode=”numeric” autocomplete=”off” />Add to cart Wishlist Compare Categories:All Products, Uncategorized SKU:Kandam001
Hi jenilparmar014,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi BetsaleelBlessing,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi Pudis,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, I have an issue with Slider Revolution, I’m getting Ajax error when I try to open it and I can’t use or edit any of the sliders.
Hi eyeworldteam,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, we purchased and using in WP your MyMedi theme and all ok. But as we use only one language on our site (spanish), and we will not be using WPML or any other traductions system…. we will like to know where to change/traduct to spanish some sentences like “Search for products” on header search, “view cart” and “checkout” when you press shopping cart in header, “continue to shopping” when you are viewing the cart, “Customer also bought” at detail product page, etc…... i’ve read you can do that in the .PO and .MO files of the theme and plugins, but it will be good if you can indicate or suggest an easy way to change/traduct this sentences to spanish.
Thank you,
Hi physionates,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, am experiencing Logo issues from using your template. What should I DO?
Hi zeynabawadh,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
We recently purchased the MyMedi theme but are not able to get our header to look like the demo. We selected Home 2 as our home page and selected the second header option under Appearance > Theme Options but it does not look like it should. Can you tell us how to make it look right with all of the header elements the way they should be?
I just submitted this as a ticket.
Hi dtg123,
We have replied to your ticket. Please check it again.
Best regards,
Redux Framework cannot work on my computer
Hi beiguangxingzhe,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello,
The theme don’t Work i have an issue
“Import Failed Whoops, there was a problem importing your content.Top 5 Bestsellers in: 0 “
I buy today your solution and nothing work…
Hi bpmad,
Please read this article https://ocdi.com/import-issues/, check your hosting settings and try again.
If you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!