605 comments found.
Hey, I updated the latest version. When I add any product in the cart. Don’t show there!. Need to direct click in cart icon to see. Please fix it as soon as possible.
Hi robbydeckmanruq17,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi again, When I am browsing from desktop then website load perfectly. But when I am browsing from mobile then doesn’t work. Website content is broken.CSS don’t work. Please give me advice. Thank You
Hi robbydeckmanruq17,
You try following the way below
- You go to Settings > General > WordPress Address (URL) / Site Address (URL)
- Change HTTP to HTTPS
If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi, do You received my last message?
Hi Pudis,
I have checked your ticket but I don’t get any response. Please check it again.
Best regards,
i cannot import demo data because the theme need four plugins. tow of them cause the site crash because the wordpress plugins versions is updated to higher versions woocommerce and redux framework and WPBakery Page Builder all of them cause site crash
Hi lovedietooo,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, why top bar always adding some insivible text in theme? we have been disabled by default – https://ortopro.lt/
Hi Pudis,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details (with screenshot). Our support team will help you check it.
Have a nice day!
I’m interested in purchasing your Woo-commerce theme on ThemeForest, but before proceeding, I have an important question. I am currently using an SAP management system for handling our business data, and I would like to know if your theme offers the possibility of integration with an SAP system.
I would like to understand if there are specific features or extensions that allow me to connect my online store created with your theme to SAP in order to synchronize data such as products, orders, and inventory.
If it is possible, could you kindly provide further information on how to proceed with the SAP integration or if there are any specific requirements to follow?
Thank you in advance for your response and assistance. I look forward to your guidance so that I can make an informed decision regarding the purchase of your theme.
Hi valeriowinki,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, how to make 2 buttons inline one row? https://ortopro.lt/gydytoju-konsultacija/vilniuje/#1685648823347-61865f7f-3ad3 we have register button and want one more before about doctor.
Hi Pudis,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello good day, could you help me so that the content of my footer is complete in mobile version? All the content of my footer and the Copyright section I have in a single block of footer. Could you help me?
Hi Byron303,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello Author,
I will need your assistance in regards to mymedi wordpress theme.
Hi opticspectrum,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
e-optispectrum.com
Hi opticspectrum,
What help do you need? Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I would like to minimize the plugins that comes with mymedi theme, and would like them integrated within the theme. Secondly, is there a way elementor can be used in editing the original theme instead of wpbakery?
Is there a support email also we can communicate directly on, instead of this forum.
Hi opticspectrum,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi opticspectrum,
The MyMedi theme can work with Elementor. But, we don’t build our demo based on Elementor. If you want to use our demo layouts/elements, you should use WPBakery Page Builder which is included in the theme.
If you want to use the Elementor, you can check other Elementor themes here https://themeforest.net/user/skygroup/portfolio?term=elementor
Best regards,
How about minimizing the plugins that comes wih mymedi theme, and integrate them within the css?
Hi optispectrum,
The plugins integrated into the theme have their own uses for each plugin. For more information about WordPress Optimization, you can read this article https://wordpress.org/support/article/optimization/
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and we can discuss this problem.
Best regards,
Can you please change my domain to www.simtek.in.. i am not receiving any updates from you..
Hi vijayan1829,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi Skygroup,
For one of my clients we are using yout Mymedi theme to much satisfaction.
We have one question though.
We are planning to use the Woocommerce product bundles plugin. The theme displays the recommended products at the page (it still needs some CSS, but it works!) but when you click the add to cart button, only the main product is added to the card.
You can see an example here: https://www.gastronique.nl/product/koeldeurrubber-buitenmaat-387-x-365-mm/
Is there any way to fix this?
Your help is appreciated!
Hi fatpixelstudio,
Your plugin may use another way to submit the add to cart form. Please try disabling the Product Ajax Add To Cart option in Appearance > Theme Options > Product Details.
If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
this format is not fitting on iphone users screens on my shopify site.. please fix this for me.
Hi jonathank56,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hopefully your next updated versions will add Tiktok social network at the foot of the website and at the top of the website. Now the Tiktok social network has many users.
Hi dangdinhchinh1988,
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Dear Team,
The Redux Framework Plugins which is necessary for MyMedi Theme functionality i believe is responsible for the Product to be invisible in the Single Product Page.
When i deactivated the it, the Woocommerce Products were visible on the Singe Product Page.
I need your support to resolve this
Hi optispectrum,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello Team,
I have successfully uploaded MyMedi Team and activated it. However, my woocomerce products are not visible when you click to view them on a single product page
What could be wrong here? I need help to resolve this as soon as possible
Hi optispectrum,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
My product’s comparison feature is not working. I have submitted a support ticket at skygroup.ticksy.com, please assist me
Hi dangdinhchinh1988,
We have replied to your ticket. Please clear caches again.
Best regards,
hi how to edit product Category setting
Hi OrbitarPK,
To change the shop/product category layout, you see the video at the link https://www.youtube.com/watch?v=Tv_-rOuxG94&list=PLbyF_EROfxJSFLNQPtHZ-IkfcZ7MGndJi&index=5
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
how to edit footer
Hi OrbitarPk,
We have replied to your ticket. Please check it again.
Best regards,
I have updated the theme and deleted the message discount x€
Hi michele24,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi, I just bought this item for the third time, and you have helped me with the support, thank you. Now I want to ask for your support for a case that I do not know or rather have no answer and know if you can help me, if so, where I can send my case?
Hi Byron303,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
product-brand
I want change permanent link
product-brand to fabricante
Have a page to create a ticket support?
Hi dubxenon,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, When I add any product to the cart using Opera Mini. Then, when I click the cart. The cart doesn’t work. Any advice, please?
Hi robbydeckmanruq17,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
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