287 comments found.
Hello guys, My WP Bakery is not listing and displaying visually all the items. For example Gallery or portfolio acts a shortcode (text block). If i search for this doesn’t appear. Is this normal? Using WP Bakery 6.4. Gracias!
Hi there,
Thanks for writing in!
In this case, please try to update your theme to latest version as in the article here: http://www.themelogi.com/knowledge/#theme_update
When you’re done on updating the theme, please go to your Dashboard > Appearances > Install Plugins to update your plugins.
Also, please make sure you’ve activated the TLG Framework plugin after the theme update.
If the problem persists, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).
Looking forward to your response!
Best regards,
Danny
Hello, I bought support for a year. I forgot my password and now I can’t log in anylonger. I have a question about the theme. Please help me
Hi there,
Thanks for writing in!
In this case, please submit your questions and share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out.
Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).
Looking forward to your response!
Best regards,
Danny
Hi Danny, thanks for answering. However, my problem is that I can’t log in in themelogi. Please help me with this.
Hi there,
Please don’t worry, we’re offer support via email too, so you don’t need to login, you can just send your questions via the contact form in the link here: https://themeforest.net/user/themelogi
Best regards,
Danny
Hi, is it possible to set an option to have active menù item with the hover style effect (backgroud color or line as well) ? Thank you
Hi there,
Thanks for writing in!
In this case, please select the menu with line effect, then please add the code below to your Dashboard > Appearances > Customize > Addition CSS:
@media (min-width: 991px) {.menu-effect-line nav .menu > li.current-menu-item a:before {width: 100%;left: 0;}}
In case you cant make it work, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can help you out.
Best regards, Danny
ok it runs with “Menu line” option. Is there a solution for “Menu background” option? Thanks again
Hi there,
In this case, please use the CSS code below instead:
@media (min-width: 991px) {.menu-effect-bg nav .menu > li.current-menu-item >a:before { height: 31px;opacity: 1;}}
Hope this helps, Danny
Yes! Thank you very much!!!
Hi there,
You’re welcome. I’m always happy to help 
Please feel free to let me know about any other doubt you could have.
Also, if you like our theme and the support, please consider to leave us a 5-star review rating for the theme via ThemeForest > Downloads section. It helps us a lot!
Have a great day!
Danny
Thank you, you have a very very great service team..I’m going to buy other 2 licences.
Hi there,
Thank you so much for using our theme for your projects! It’s very appreciated!
Have a great day!
Danny
The WP Bakery Plugin not getting updated.
Hi there,
Thanks for writing in!
Please find below the answer for your questions:
1. I’ve checked you link above, and it’s working fine on my side as you can see in the screenshot here: https://ibb.co/yWhWYrk
2. Please update your theme to latest version as in the article here: http://www.themelogi.com/knowledge/#theme_update
When you’re done on updating the theme, please go to your Dashboard > Appearances > Install Plugins to update your “WP Bakery Plugin” plugin.
Also, please make sure you’ve activated the TLG Framework plugin after the theme update.
You can read more about bundled plugins license in the article here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins or here http://www.themelogi.com/knowledge/
If the problem persists, please share us a screenshot about the problem so we can check it (you could upload your images into https://imgbb.com/ and share the link here).
Looking forward to your response!
Best regards, Danny
Sir, when I am opening the page to edit on WP Bakery Page..Its masking a white gradient on the page and not allowing me to edit. Kindly help. I have updated the theme and related Plugins.
Sir .. is this supporting Elementor.
Hi there,
Thanks for your info!
Please find below the answer for your questions:
1. The issue may caused by your Cloudflare plugin as you can see in the topic here: https://wordpress.org/support/topic/visual-composer-is-not-working-into-certain-web-browser/
So in this case, please deactivate the Cloudflare plugin on your site and try again. Also, you may want to use the Back-end editor instead of Front-end editor for better compatible.
Since I couldn’t access to your site now, there is error “redirected you too many times”, and this was caused by the “Flexible SSL for CloudFlare” plugin, you can ask them for support to remove that plugin safety in here https://support.cloudflare.com/hc/en-us/articles/115000219871-Why-does-Flexible-SSL-cause-a-redirect-loop-and here: https://wordpress.org/support/topic/err_too_many_redirects-after-latest-update-released-on-august-13-2020/
2. The theme only support WPBakery Page Builder for now.
If the problem persists, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out.
Looking forward to your response!
Best regards, Danny
Hi again,
Since there is error “redirected you too many times”, and this was caused by the “Flexible SSL for CloudFlare” plugin in your site, you can ask them for support to remove that plugin safety in here https://support.cloudflare.com/hc/en-us/articles/115000219871-Why-does-Flexible-SSL-cause-a-redirect-loop-and here: https://wordpress.org/support/topic/err_too_many_redirects-after-latest-update-released-on-august-13-2020/
You may need to switch back to http instead of https to fix the issue (you can ask your hosting provider via email/chat so they can help you set it back), or contact the plugin author “Flexible SSL for CloudFlare” for more information.
In case you can’t make it work, please share us the admin account and FTP/Cpanel of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out.
Looking forward to your response!
Best regards, Danny
Hi Sir, All of a suddern WP Bakery Builder does not open for editing the pages. It opens and hangs. Kindly help.
Hi there,
Thanks for writing in!
I’ve checked you link above, and it’s working fine on my side as you can see in the screenshot here: https://ibb.co/yWhWYrk
Also, to update the plugins, please update your theme to latest version as in the article here: http://www.themelogi.com/knowledge/#theme_update
When you’re done on updating the theme, please go to your Dashboard > Appearances > Install Plugins to update your “WP Bakery Plugin” plugin.
Also, please make sure you’ve activated the TLG Framework plugin after the theme update.
You can read more about bundled plugins license in the article here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins or here http://www.themelogi.com/knowledge/
If the problem persists, please share us a screenshot about the problem so we can check it (you could upload your images into https://imgbb.com/ and share the link here).
Looking forward to your response!
Best regards, Danny
Hi I have this error on plugins section Notice: Undefined property: Vc_Updater::$title in wp-content/plugins/js_composer/include/classes/updaters/class-vc-updating-manager.php on line 99
Hi there,
Thanks for writing in!
In this case, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out.
Looking forward to your response!
Best regards, Danny
Thank you, I just sent you the information.
Hi there,
Yes, I’ve updated the plugin for you and replied to your email, please check again.
Best regards, Danny
Hello, I have entered an item into item support 10 hours ago with no response. I have followed your instructions for demo import but the installation does not match your demo.
Hi there,
Thanks for writing in!
About this issue, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).
I’ve also already replied to your ticket in the support forum.
Looking forward to your response!
Best regards, Danny
Hi Danny, Want a help. I have set my menu and Menu items. But I do not want the Main menu item to open any page. Only rather the menu items should open the page. Like in Humsys.in, a menu is Business and menu items are thr. I do not want Business to open rather the menu items like industies etc. Kindly help.
Hi there,
Thanks for writing in!
I can’t access to Humsys.in, it’s on coming soon mode, so please help to specific more details about your request so I can check it.
In this case, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).
Looking forward to your response!
Best regards, Danny
I am working with this theme and I got this error in console: Uncaught TypeError: jQuery(...).not(...).smoothScroll is not a function at HTMLDocument.<anonymous> (scripts.js:258) at i (jquery.js:2) at Object.fireWith [as resolveWith] (jquery.js:2) at Function.ready (jquery.js:2) at HTMLDocument.J (jquery.js:2)
Hi there,
Thanks for writing in!
About this issue, you can try to deactivate all your plugins (except WPBakery Page Builder, Slider Revolution and TLG Framework) to see if the problem is gone or not.
If the problem persists, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).
Looking forward to your response!
Best regards, Danny
How can i add gallery on the pages?
Hi there,
Thanks for writing in!
To add gallery images, please have a look at the topic here: http://www.themelogi.com/tickets/topic/image-gallery/#post-5935Hope this helps,
Danny
I saw there and i add text block then i add images but not see the other.I use WP page bakery.
Hi there,
Thanks for your info!
In this case, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).
Looking forward to your response!
Best regards, Danny
Hi, while importing the demo, it is showing 404 not found, pls help.
Hi there,
Thanks for writing in!
Please don’t worry, the problem may caused by the limit on process import in the hosting provider configuration as in our FAQs page here: http://www.themelogi.com/tickets/topic/faq/
So about this issue, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can import the demo content for you.
Looking forward to your response!
Best regards, Danny
Hi, i’m having problems with image gallery system. I’ve tried with Lightbox masonry and Lightbox grid, but with both I see images duplicated when I click on an image and navigate the gallery. Take a look here please https://www.mantovasitiweb.it/deangelis/works/
Other problem, I’ve set 4 columns in the gallery, but after the fourth element, the accordion doesn’t shows the other elements in the preview (I mean, something like a second row of the accordion), but if you open the gallery. the pics are shown.
thank you
Hi there,
Thanks for wring in!
About this issue, you can try to deactivate all your plugins (except WPBakery Page Builder, Slider Revolution and TLG Framework) to see if the problem is gone or not.
If the problem persists, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).
Looking forward to your response!
Best regards, Danny
Great assitance, thank you.
Hi there!
You’re welcome. I’m always happy to help!
Please feel free to let me know about any other doubt you could have.
Also, if you like our theme and the support, please consider to leave us a 5-star review rating for the theme via ThemeForest > Downloads section. It helps us a lot!
Have a great day!
Danny
Hello,
It looks perfect. Before purchasing, I would like to confirm certain things,
1. Can I remove page headers frm single posts, archives, and others? I would like to display just post title like this, https://www.guidingwp.com/share-google-analytics-report-with-others/ (left aligned, with sidebar)
2. Can I use your social icons elements (http://demo.themelogi.com/navian/elements/social-icons/) on single posts for sharing?
Hi there,
Thanks for writing in!
Please find below the answer for your questions:
1. Yes, the theme supports change header layout on each pages/posts via individual options at bottom of the page/post editor.
It’s very simple indeed, just 2 points that you need to know to use our Advanced Options Network.
Option 1. There are global options that affect you entire site.
Option 2. There are individual options that affect only that page or post.
That is how the entire options network works and allows you to build incredibly unique, professional websites as you see here.
2. The social icons element is for the manual links only. The single posts has already supported social shared as in the screenshot here: https://ibb.co/sj9xzgC
I hope this answers your questions, and if you need anything else, please let us know.
Best regards, Danny
Hi, I am using restaurant demo, I installed the demo. Backoffice shows all the rows, content , columns etc, but front doesn’t show few of them. Slider I had to add manually, underneath the slider, It shows blanks , hot deals blank and many more. Please provide a solution, as the only way it works, if I had to manually create everything.
Hi there,
Thanks for your info!
This may caused by the compatible issue with latest WordPress, we’ve already fixed it in latest updates of the theme so you can just update your theme to latest version as in the article here: http://www.themelogi.com/knowledge/#theme_update
When you’re done on updating the theme, please go to your Dashboard > Appearances > Install Plugins to update your plugins.
You may want to test it in private mode of your browser or remove history cache of the browser and check again.
If the problem persists, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).
Looking forward to your response!
Best regards, Danny
Thank you Danny. Its all working fine now. Where do I change the golden theme colour used in restaurant demo ?Thanks again
Hi there,
Thanks for your info! I’m glad to hear that!
You can change the primary color via your Dashboard > Appearances > Customize > Colors > Primary Color as in the screenshot here: https://ibb.co/r2CQnSb
Hope this helps, Danny
Thanks Danny for quick reply, Sorry ! it didn’t work. I managed to change few of them. these are the one still needs to be done. Under slider (Menu)price tag, golden text, button, parties and wedding golden diamond.
Hi there,
Thanks for your info!
In this case, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).
Looking forward to your response!
Best regards, Danny
Thanks Danny, I just sent the login details and screenshots via contact form.
Hi there,
Thanks for your info!
I’ve replied the email, please check your inbox.
Best regards, Danny
Danny, I didn’t get any email. Sorry ! just checked the website, You made everything golden. I gave you the colour code. I don’t want golden at all.
Hi there,
Thanks for your info!
In this case, you can find some screenshots about how to change the custom colors option here: https://imgur.com/a/FCp8vQ9
About the menu links on onepage menu, I’ve fixed for you as in the article here, please check your site again: http://www.themelogi.com/tickets/topic/one-page-website/#post-5284
I hope this answers your questions, and if you need anything else, please let us know.
Best regards, Danny
Hi there,
About the new questions in your email, I’ll answer it in below too:
1. You can remove the breadcrumb “HomeOSCAR FISH AND CHIPS MENU” by going to your Dashboard > Appearances > Header, and set the “Enable Breadcrumbs?” to “No”.
2. If you want to reduce the header spacing, you can go to your DAshboard > Appearances > Customize > Header, and set “Default Page Title Layout” option to “Center” instead of “Center Large”.
3. For the site color, please change it via your Dashboard > Appearances > Customize > Colors > Primary color. For other custom colors in the page, please have a look at the color options as in screenshots here: https://imgur.com/a/FCp8vQ9
P.S: I’ve already changed the option in 1 & 2, please check again.
Hope this helps, Danny
Danny, all screenshots are the ones, I already found and applied to the website. I sent you screenshot via contact form. I couldn’t figure it out how to change the colour for the whole site i.e. diamond shape , buttons, and many more. Please let me know , how to change or please change it for me , you have login details. Thanks
Thank you Danny for fixing header issue. Primary colour is already changed ,but its not working. still showing golden colour. Please fix the colour issue too. Thank you
Danny,I have found, how to change the colour. Its all done. It was under home page > colour and logo settings. Thank you for your help
Hi there,
You’re welcome! I’m glad you sorted it out!
Have a great day!
Danny
Bonsoir j’ai acheté le thème. je crée le ticket mais je ne le retrouve pas . j’ai installé le theme mais je ne retrouyve pas les demos
Hi there,
Thanks for writing in!
In this case, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out.
Looking forward to your response!
Best regards, Danny
Hi there,
Thanks for writing in!
This was caused by you’re using ‘Lightbox Grid Fullwidth’ layout, so the images will be displayed as Fullwidth (original size). So in this case, please change the gallery layout into ‘Lightbox Grid’ instead.
If the problem persists, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out.
Best regards, Danny
demo content import server error 500
hi I’m having server error 500 when a I try to import the demo content. What can I do?
Thanks
>>I’ve also tried to open a ticket on te support forum, but when a I try the login not run.
Hi there,
Thanks for writing in!
Please don’t worry, the problem may caused by the limit on process import in the hosting provider configuration.
In this case, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out.
Looking forward to your response!
Best regards, Danny
hi, I’ve sent all. Thanks
Hi there,
Thanks for your info!
Yes, I’m checking it, and I’ll get back to you when it’s done.
Best regards, Danny
Ok it runs now! Thank you very much.
Hi there,
You’re welcome! I’m glad to hear that!
Have a great day!
Danny
Hi there, I am having a bit of a problem with the theme, Navian. Purchased and uploaded the demo and plug-ins but now when i go to any page to edit it (in the pre-built ones) it just comes up with a whole bunch of coding and no content. Please can you assist. Many thanks, Kate
Hi there,
Thanks for writing in!
When you’re done on install/update the theme, please go to your Dashboard > Appearances > Install Plugins to update your plugins.
Also, please make sure you’ve activated the “TLG Framework” plugin after the theme update.
Then you can click on “WPBakery Page Builder” button to use the page builder editor as in the screenshot here: https://i.ibb.co/jzBBN6R/wp.png
If the problem persists, lease share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).
Looking forward to your response!
Best regards, Danny
Hi there, I have downloaded both the Wordpress downloadable option and the All Files downloadable option after purchasing the (Navian) theme on Theme Forest. I am now trying to upload either the child or standard navian zap file into my wordpress account. I have gone to:
Appearance > Theme > Upload theme. I have then clicked upload to browse my down able files to find the folder. However i’m having difficulty. When I opt to upload the theme it seems to upload the child zip folder with no issue – in fact, it says it needs the original not the child folder. However when I upload the regular zip folder for Navian the screen is left in pending for a very long time (my browser load line in the http just seems to freeze mid way through and it holds there). What would you advise in this situation? Is there anything im doing, and have i so far uploaded all correctly?
Hi there,
Thanks for writing in!
The problem was caused by your hosting provider has the file size uploading configuration limits that are set too low to complete the process. But please don’t worry, in this case, please install/upload the theme via FTP as in the documentation here: http://www.themelogi.com/docs/navian/ (in section 2: Theme Installation).
If the problem persists, please share us your site URL, the Cpanel/FTP information and the admin account of your site private reply or email us via the contact form at https://themeforest.net/user/themelogi so we can install the theme and demo content.
Looking forward to your response!
Best regards, Danny
Hi i opened a ticket about 2 days ago, did you received it? I dont see it in http://www.themelogi.com/tickets/theme/navian/
Ty
Hi there,
Thanks for writing in!
I’ve already replied all the tickets in there as you can see in the screenshot here: https://ibb.co/R4jMqTk
Could you please refresh your browser and check again?
Or could you point to your specific ticket so we can check it. In case you can’t see your ticket, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).
Looking forward to your response!
Best regards, Danny
Tnx Danny, i wrote you through https://themeforest.net/user/themelogi
thanks in advance
Hi there!
Thanks for your info!
I’ve just replied the email, please check your inbox and follow it.
Best regards, Danny
