92 comments found.
Greetings, I have reached out via email, and support regarding the js_composer-6.8.0.zip unable to install.
I wanted to bring this to your attention: Going through all the files and within the nextapp-plugins.php it shows the following code below, however that plugin doesn’t appear to exist in that location or any other location. I see the last update to this theme was April, so perhaps during a repackage it was forgotten to be added.
‘name’ => esc_attr__( ‘WPBakery Page Builder’, ‘nextapp’ ), // The plugin name. ‘slug’ => ‘js_composer’, // The plugin slug (typically the folder name). ‘source’ => get_template_directory() . ’/tgmpa/plugins/js_composer-6.8.0.zip’, // The plugin source. ‘required’ => true, ‘version’ => ‘6.8.0’,
As mentioned above I did reach out to you via gmail (didnt know if that email was still active) as well as your support contact form. If you could email me that plugin, or provide me a link to download it, that would fantastic.
Peace Phil
Hi Phil,
Please check your email, We have shared you the link.
Best Regards, Jim
I have an issue - Downloading installation package from /dom318381/wp-content/themes/nextapp/tgmpa/plugins/js_composer-6.8.0.zip…
Download failed. A valid URL was not provided.
Please let me know how we can resolve this.
Thank you for bringing this to our attention. Please send the issue details along with your website URL and WordPress admin credentials to our support team at jakjim@gmail.com or through our ThemeForest profile here: https://themeforest.net/user/jthemes
We’ll look into the problem and get it resolved as soon as possible.
Please prioritise this request. I’ve already shared the website details with you via email. Kindly treat this as a priority. I am struggling on the live domain with this issue.
Please check your site now, plugin is installed
Okay, great — it’s working now. Could you also update the ZIP folder in my downloads section? I’m just using this website for demo purposes, and I’d like to reinstall the landing page on another domain. So please make sure the latest ZIP is available for download.
ok
I see that the Bakery plugin is not implemented. Can you help me with this issue?
Thank you for bringing this to our attention.
Could you please share your website URL and admin credentials with us at http://themeforest.net/user/jthemes/ ? Our developer will take a closer look at the issue regarding the WPBakery plugin and get back to you as soon as possible.
We appreciate your cooperation and understanding.
Done!
You forgot to add site URL
Awesome! Thanks for the quick reply and fix!
Just purchased the theme. I can install the child theme, but the parent keeps giving me a WP link expired error. I’ve increased PHP to 8.2, increased php ini vars: 256m, 300 timeout, etc. —tried chrome and safari – no luck. All other themes, plugins, etc from previous theme work okay.
Please provide your site admin details and we will check this for you. You can send details here
http://themeforest.net/user/jthemes/Sent details. Thank you.
I was able to make the changes. I somehow missed this is built on WPBakery. I stopped using that builder several years ago due to constant plugin collisions and nagging update issues. Sorry—I’ll have to move on to another product. GLWS.
Hi, I assume the theme supports translation using WPML. Do we need to subscribe to WPML separately? How much we need to pay for WPML
Thank you for your question! Yes, the theme supports translation using WPML, and we have included the .pot files necessary for translation. However, you will need to subscribe to WPML separately to use its features.
For pricing details and subscription options, please visit this link: https://wpml.org/purchase/
If you need further assistance feel free to reach out!
No funciona ninguna pagina DEMO! es imposible hacerse una idea de como es el template
Hola,
Consulta nuestra demostración ahora.
Saludos cordiales, Jim
I have pre-sale questions. What’s your support email?
It’s jakjim@gmail.com
Much of the beauty of this theme are the iphone photo mockups. Are there editable the iphone mockup Photoshop files that come with this theme so we can put our app screens on them?
We don’t have Photoshop files with us but let me know few of mockups you wanted to change and we will see what best we can do for you.
Did you make any decision?
I bought this theme today and I am using layout 9 for my website. However, when I change the logo, it appears smaller than the original image that I uploaded. I tried uploading a very large image, but it did not make any difference on the website. The same problem happens with the hero image and other images on the website. I upload large images, but they are displayed smaller. Even after changing the image settings, there is no update.
Please help me fix this issue with the theme.
Thank you for reaching out and providing details about the challenges you’re facing with our Nextapp theme.
I understand the issue you’ve described regarding the logo and other images appearing smaller than expected, despite uploading larger images and adjusting the settings. To better assist you and get to the root of the problem, I would appreciate access to your website’s admin credentials.
Could you please share the following details with me? WordPress Admin URL Username Password You can send details here :: https://themeforest.net/user/jthemes/
Rest assured that the information you provide will be treated with utmost confidentiality, and I will only use it for the purpose of troubleshooting and resolving the issue you’re experiencing.
Once I have access, I’ll investigate the theme settings, inspect the code, and identify any potential conflicts that might be causing the image sizing problem. I’ll work to provide a solution that ensures your images display as intended.
If you have any specific preferences regarding the timing of this access or any additional details you think might be relevant, please feel free to let me know.
Thank you for your cooperation, and I look forward to assisting you promptly.
Hello
I am trying to simply update the hero images on the Nextapp Template (basically the Hero 1 image at the top of the landing page).
When I click on ‘templates’ and ‘Nextapp Templates’ in the WPBakery Page Builder I get the following error when I expand any of the templates:
“There has been a critical error on this website.”
Can you please explain how to fix or access and edit these assets in a different way?
Thanks in advance Kris
I appreciate you reaching out about the issue you encountered while updating the hero images on the Nextapp Template. I understand the importance of having a seamless editing experience.
To address the error you’re encountering, please follow these steps:
Check Error Logs: First, let’s investigate the error by checking the error logs on your WordPress website. You can find these logs in the WordPress admin dashboard under “Settings” > “Logging” or by accessing your website’s server logs. Look for any specific error messages related to the critical error.
Deactivate Plugins: Temporarily deactivate all plugins, and then try accessing the Nextapp Templates in WPBakery Page Builder again. If the error disappears, reactivate each plugin one by one to identify the conflicting plugin causing the issue.
Memory Limit: Sometimes, critical errors can occur due to insufficient PHP memory. You can increase the memory limit by adding the following line to your wp-config.php file:
define('WP_MEMORY_LIMIT', '256M');
Place this line just before the ”/* That’s all, stop editing! */” line.
Alternative Access: If the issue persists, consider accessing and editing the Nextapp Template assets via the WordPress theme editor or by accessing the theme files directly through FTP.
Or you can share your website credentials with us here :: jakjim@gmail.com. our developer will look into your issue.
If you continue to experience difficulties or have additional questions, please let me know, and I’ll be more than happy to assist you further.
I need to modify the term and condition link under the web form (on the top) Not the footer
Can you tell me where I should go for changes ? Thanks
Thanks for your attention.
You are talking about the demo-3 hero section Contact Form terms and conditions. For a better understanding, I have attached an image link. https://prnt.sc/R3piJQG-RM4T1st: Go to your page edit with WPBakery now you can see the Contact Form 7 custom widget. Selected the contact form “Nextapp Hero form”.
2nd: Go to Contact Form 7, here you will find the “Nextapp Hero form”. Click on Edit, you will find this term and condition link.
If you have any additional questions or require further assistance, please don’t hesitate to reach out.
It is … and it is helpful. Thank you.
Wonderful, Please rate us 5star if you like our work and support. You can rate us from below link
https://themeforest.net/downloadsBest Regards jim
Hello… I just received the update… but What has been updated? and how do I update it without loosing anything? Thanks
Updating a WordPress theme without losing anything is generally straightforward, but it’s essential to take some precautions to ensure a smooth process and prevent data loss. Here’s a step-by-step guide to safely update your WordPress theme:
1. Backup Your Website:
Before making any changes, create a complete backup of your website. You can do this using a WordPress backup plugin like UpdraftPlus or by manually copying your WordPress files and database.
2. Update WordPress:
Ensure that you’re running the latest version of WordPress itself. Outdated WordPress versions can sometimes cause compatibility issues with newer themes.
3. Update Plugins:
Similarly, update all your plugins to their latest versions. Themes and plugins often work together, and outdated plugins can also cause compatibility problems.
4. Check Theme Documentation:
Review the theme’s documentation or changelog provided by the theme developer. This will give you information about what changes have been made in the latest update.
5. Child Theme (Recommended):
If you’ve made customizations to your theme’s code, it’s strongly recommended to use a child theme. Child themes inherit the functionality of the parent theme while allowing you to make customizations without affecting the main theme. If you’re not already using one, consider setting up a child theme before updating.
6. Test in a Staging Environment (Optional):
If possible, set up a staging or test environment that mirrors your live website. This allows you to test theme updates without affecting your live site. Many hosting providers offer staging environments as part of their services.
7. Download the Latest Theme Version:
Visit the theme’s official website or marketplace (e.g., WordPress.org, ThemeForest) and download the latest version of your theme to your computer.
8. Install the Updated Theme:
You can update your theme in one of two ways:
WordPress Dashboard:
a. Go to your WordPress Dashboard.
b. Navigate to “Appearance” > “Themes.”
c. Find your current theme and click on it.
d. Click the “Add New” button.
e. Upload the updated theme ZIP file you downloaded earlier.
f. Activate the updated theme.
FTP (File Transfer Protocol):
a. Connect to your website using an FTP client like FileZilla.
b. Navigate to the “wp-content/themes” directory.
c. Upload the unzipped theme folder from your computer to the “themes” directory, overwriting the old theme files.
9. Verify Your Website:
After updating the theme, check your website thoroughly. Test all pages, functionality, and customizations to ensure everything is working as expected.
10. Reapply Customizations (if necessary):
If you’re not using a child theme and had made customizations directly to your theme’s files, you may need to reapply these changes. This is another reason why using a child theme is recommended.
11. Monitor for Issues:
Keep an eye on your website for a few days after the update to ensure there are no unexpected issues. Sometimes, theme updates can reveal compatibility problems with certain plugins or configurations.
If you have any additional questions or require further assistance, please don’t hesitate to reach out.
Thanks for your cooperation.Where can I see rtl demos?
Thank you for connecting with us. Now, We don’t have a separate demo for RTL. We’re preparing the RTL demo, and we can share the link at the end of this week.
If you have any additional questions or require further assistance, please don’t hesitate to reach out.
in Wordpress when trying importing DEMO : Import Failed Whoops, there was a problem importing your content.
Import Failed An error occurred while fetching file from: https://aixgen.ai/wp-content/themes/nextapp/admin/demo-data/demo-content.xml! Reason: http_request_failed – cURL error 60: SSL certificate problem: unable to get local issuer certificate.
Please email me with wp-admin access info, I can help you to import demo data issues. You can send details on https://themeforest.net/user/jthemes/
Sometimes server do not have properly configured to import demo data.
Credentials already communicated. Waiting for you feedback. Especially the imported Demo is very different and not so clean as what is promoted in your website. counting on your collaboration to fix those issues as soon as possible. thank you
Please allow us sometime to check, It’s weekend but I have forwarded your queries to support team so they might check and respond back soon
I would like to know how to put a feature article
Any answer please ?
I think you may be missing our last reply. Please email me with screenshots, and which type of navbar you want to use.
Hello, I would like to know how to put the navbar on the left please
Please email me with screenshots, and which type of navbar you want to use. You can email on jakjim@gmail.com
Hi, I would like to use my own colors, but on Content Text I can chose only from predefined colors. Is it possible ?
Sure it is possible. You can easily change color, and typography settings from our advanced theme options or customizer.
check my ticket I installed it normally on my WordPress site, but the demo loading doesn’t work.
Even if you increase the execution time, this product does not work. Check out my ticket comments.
Please check your site now
Thr is issues with execution time or importing images from other server and thats why it took many attempts to import demo
Great Theme! Anyone in here knows how to fix this overlapping with the menu in my blog posts? https://agilidadendigital.com/?page_id=13
Now you are using transparent navigation. Please use the navbar style white to fix that issue.
If you can not set this, email me your wp-admin access information. I can help you with that.
Email id:: jakjim@gmail.com
I can’t install the template
May I know what issues you are having? Did you check documentation for step by step guide?
If you still not able to get this working, Please provide your site admin credentials at jakjim@gmail.com and we will check this for you
Hey thank you for the quick reply There is a bug that prevents the installation I created a username and password for you I would be very happy if you could help me because I really like the plugin
Responded in email
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