Discussion on Oxygen - WooCommerce WordPress Theme

Discussion on Oxygen - WooCommerce WordPress Theme

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3270 comments found.

Hello… I have a very strange problem with Oxygen… the page where it shows the product details is appearing broken as can be seen in the link ( https://kanawaibrasil.com.br/produto/top-expresso-duplo / ) but when the user accesses the store profile it works normally again, the error occurs only for offline users.

Hi there,

Have you tried troubleshooting the issue by disabling plugins one by one to see which one is causing the issue, this does not seem to be a theme problem from what I can see as you are getting 404 errors for all the images.

Kind Regards,
Art from Laborator

This comment is currently being reviewed.

Hello,

I really like the Theme.

1. Is there an option to keep the menu next to the logo? I want to keep a maximum of three menu items.

2. On Add to card page is there an option to display multiple pricing options? For example single or multiple license option?

Thanks.

Hi parkerThemes,

1— Sure you can write in our support and we can add a CSS code to do that :)

2— I think that you are talking about the product page. If yes, then that option is supported too. See example: https://demo.oxygentheme.com/product/jj-adjust-fx4-trainer/

Kind regards,
Ylli

Hi,

I have updated to latest version of Oxygen few days back and try to update the theme options for Custom Skin Builder under theme styling but got the following error

[HTTP/3 500 Internal Server Error 622ms]

and in response got the following result

There has been a critical error on this website. Learn more about troubleshooting WordPress.

Note: Above exception only occur when we save/update the Custom Skin Builder option. For other theme options, it does not have any issue.

I am using WP Version 5.9.3, Oxygen Theme Version 5.14 and PHP version 8.1.4 (Supports 64bit values).

Your prompt response would be highly appreciated.

Thanks,

Hi neovantage,

Please check if you meet the recommended PHP configuration limits (read more).

If you still have problems you can contact us directly through the support area.

Thanks for your understanding.

Best regards,
Ylli

Fatal error: Array and string offset access syntax with curly braces is no longer supported in \wp-content\themes\oxygen\inc\lib\lessc.inc.php on line 717

There has been a critical error on this website. Please check your site admin email inbox for instructions.

Hi neovantage ,

Can you please send us your WordPress and FTP credentials by email? We need to investigate your problem and then get back to you with a possible solution.

To send us an email please use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.

Kind regards,
Ylli

khoavo

khoavo Purchased

Hey, thinking about using this theme again, it’s been awhile. Just want to make sure:

1) This theme won’t be removed from Envato anytime soon right?

2) Is the page editor now comes with Elementor? Or is it still with WPB Bakery? It’s showing Elementor in your description section.

Let me know. Thanks!

Hi there,

1. There are no such plans as removing the theme from the marketplace.

2. Actually the theme supports Elementor to build pages but all the demos are built with WPBakery Page Builder.

You can also check our other themes such as Aurum, or our best-seller Kalium which is undergoing a huge update especially for eCommerce and it is going to be on of the most-powerful themes in the WooCommerce segment.

Kind Regards,
Art from Laborator

khoavo

khoavo Purchased

Thanks, will review further.

Hi,

Can you please give a quick fix of the following error.

Warning: Trying to access array offset on value of type bool in server_path\public\wp-content\themes\oxygen\inc\woocommerce-single.php on line 121

I am using WP Version 5.9.3, Oxygen Theme Version 5.14 and PHP version 8.1.4 (Supports 64bit values).

Your prompt response would be highly appreciated.

Thanks,

Hi neovantage,

I have added a fix in that function, can you please try it and see if works for you because I am unable to reproduce the exact error as you have described:

1. Download “woocommerce-single.php” file from this link https://d.pr/f/R5HA77+ 2. Replace it in ~/wp-content/themes/oxygen/inc

This should fix the problem.

Best, Arlind

I have downloaded the latest version of the theme and it does not let me place the logo, that is, in the administrator if I place it but it does not show it on the page. any idea of solution?

Hi joelosorio,

This is not a normal problem. Please check if you are using a caching plugin or any third-party plugin (that does not come with our theme is creating this problem.

P.S: Comment section of the theme is used only for pre-sale questions. If you need further help please write a ticket on our dedicated support center and our team will assist you.

Kind regards,
Ylli

Hi. I put the theme in a recent wordpress installation (no plugins or anything) and this problem happened.

I wanted to make my first consultation via ticket and I had to pay for that, I did it by this means

Hi joelosorio,

When you purchase a theme you will receive 6 months hands-on support, if that period has expired you can choose to extend your paid support via your ThemeForest Dashboard (read more).

If you choose to not extend your support, you will still continue to get updates for your item, premium plugins and nd access to our online documentation, help files, and knowledge-base articles.

Kind regards,
Ylli

Hi sorry my english Its possible add cart ribbon to mobile menu? I cant see the option.

Its possible change the menu and logo position logo from left to right and menu right to left? just on mobile

Its possible show TOP MENU on top of the logo

Like: TOP MENU menu + logo + cart shop logo content footer

on mobile.

Hi tetoonline,

1— Card ribbon is possible for the desktop view only.
2— It is possible with a little CSS customization.

P.S: Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.

Kind regards,
Ylli

Hi, I’d like to display my products in 4 columns but in the end only 2 get rendered.

per_page="12" columns="4" orderby="date" order="DESC"]/vc_column

But intsead it renders this: ul.products.columns-2

I only have 2 products, adding more didnt make a difference :( Version 5.12)

Hi danoob32,

Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.

Take me to item support ➝

Regards,
Ylli

Chimli

Chimli Purchased

Hi there, Your current update does not support WOOCOMMERCE 6.1.0

oxygen/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0,

Please release an Update to fix this problem, because my Website is no longer shoppable because of this and I’m loosing money.

My customers CANNOT ‘add to cart’ on a Single product with Variables.

Thank you!

Hi Chimli,

We don’t modify that file of WooCommerce​ so it seems that you have modified it.

The latest version of Oxygen fully supports WooCommerce​ and only the files that you see on this screenshot are modified.​

Kind regards,
Ylli

Chimli

Chimli Purchased

Please how do I deactivate Lazy Loading??

Thank you!

Hi Chimli,

We use comments section of the theme only for a pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.

Take me to item support >

Kind regards,
—Ylli from Laborator

Hi! I need to use Discord and I can’t figure out how to add the icon and the link. Could you help me please? Regards!

Hi Ivan,

If you need our support in the future please write a ticket on our dedicated support center and our team will assist you.

Kind regards,
Ylli

Ok thank you for your amazing help

Hello, could you please release a theme update including Advanced Custom Fields Pro version 5.11.4? The current ACF plugin version (5.10.2) contains vulnerabilities.

Many thanks.

Hi epicnick,

Don’t worry, we will update Oxygen theme very soon and as always all the theme plugins will be updated :)

Kind regards,
Ylli

Hi Ylli, thanks for your reply. Still no update released?

Hi epicnick,

Theme update will be published this week. Once the update is out you will see the update notification on your WordPress dashboard.

Thanks for your understanding!

Kind regards,
Ylli

Hi devs,

Will you release an update soon with updated version of Advanced Custom Fields PRO (v 5.10.2) and WPBakery Page Builder (v 6.7)?

Best regards

Hi epicnick,

The latest version of Oxygen already offers WPBakery Page Builder 6.7.0. Oxygen will be updated as always and it will also include the latest version of Advanced Custom Fields PRO and other premium plugins that come with it.

Best regards,
Ylli

Hello. On mobile screens, does the theme allows to display the shop sidebar above the products list (instead of below)? Thanks in advance. Kind regards.

Hi,

I think that we can make this possible for you by sending a CSS code.

P.S: We use comments section of the theme only for a pre-sale questions.

If you need support, please write a ticket on our dedicated support center and our team will assist you.

Kind regards,
—Ylli from Laborator

The cart ribbon dropdown works perfectly on firefox but not on Microsoft edge. Could you please fix that?

Hi there,

I just checked Oxygen cart ribbon in Microsoft Edge: https://d.pr/v/8XqGGq


Kind Regards,

Art from Laborator

Hi, I’m using this theme for a few years now but suddenly I notice that all shop orders are visible in the My account page. In other words, every customer can see the complete order history of the shop. Seems a bug with WordPress 5.8 but not sure. Did you heard about this before?

Hi epicnick,

We haven’t heard about any problem like this before. Please make sure that you use the latest WooCommerce​ update, also disable third-party plugins to check if any of them is causing the problem.

P.S: Comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and our team will assist you.

Kind regards,
Ylli from Laborator

Hi, when will this theme support Woocommerce 5.5.2?

Hi narkedesign,

As we wrote on the item page, Oxygen already supports WooCommerce​ 5.5.x, and you can freely update WooCommerce​ to this version.

Kind regards,
Ylli from Laborator

Hi Team,

I want to : 1. Add product categories as sidebar at shop page 2. Add product categories in main menu

Please help me.

Thank you

Hi Azuret,

Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.

Take me to item support ➝

Kind regards,

Ylli

Hello, google maps not working in contact page,can you help !

Hi elmourtaji,

I can see that you also created a ticket so we will continue conversation there. Thanks!

Kind regards,
—Ylli from Laborator

1 week ago , don’t receive response and maps still not working

Hi elmourtaji,

I already replied to your ticket and explained the situation:

(view large version)

please be patient because Arlind will be in the office today and will reply to your ticket.

Would like to thank you for your understanding.

Kind regards,
Ylli

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