Laborator

Laborator supports this item

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3100 comments found.

Hi,

Is it compatible with WooCommerce 3.3.*

Hi arslanhawn,

We are currently updating Kalium theme, then we will update Aurum and Oxygen theme too. So the update for WooCommerce 3.3 will arrive for Oxygen on March too :)

Have a great night!

Kind regards,
—Ylli

Hello I have update the theme, but I have some problems in my archive-product page, duplicates sidebar, the products not display in 4 columns… among others.

http://www.sshandart.com/product-category/marble/

I have updated all, in the oxygen-child i don’t have files that overwrite the woocommerce files, please any help.

Hi mallethenao,

We use comments section of the theme only for a pre-sale questions. Please just write a ticket on our dedicated support center and support team will assist you.

Take me to item support >

Thanks for your understanding!

Kind regards,
—Ylli

But I don’t have the support renew, Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.

Excuse me, but if I update the theme from a before version I don’t should to have some problem, I haven’t made any modifications to plugins.

Hi mallethenao,

This is probably happening because you have installed WooCommerce 3.3.3, and then the plugin has updated your database too.

We will release Oxygen new version next week and that update will support WooCommerce 3.3 too.

Kind Regards,
Art from Laborator

Will the Oxygen theme have any new css code to work with the new stripe payment gateway. They’ve had a huge update that breaks alot of styling of the theme. Any styling to make the checkout form look more modern?

Hi mikerr24,

We will have to make the theme compatible with WooCommerce latest version compatible first, after that we will look what we can update in the theme to make it better but I cannot promise that we will upgrade the checkout.

Kind Regards,
Art from Laborator


“Easy to design and customize.. I love everything about it. Thank you!”

  Oxygen received a 5 star rating from Chimli for Design Quality.

Are you using Oxygen too? Don’t forget to rate it!.

I have strange issue with SEARCH FORM: in woocommerce pages like shop or other pages with woocommerce products, clicking on search icon doesn’t shows the search bar. In other pages without woocommerce products it works. Take a look at www.federighieditori.it , do you know why is this ?

Hi there,

This problem is happening probably because you updated to WooCommerce 3.3.3 and the theme is not compatible with it yet. To make this work you can rollback the version of WooCommerce to 3.2.6 using the WP Rollback plugin or wait for the new update of the theme that will happen soon (More info).

Kind regards,
—Ylli

Hi there, I’m having an issue w/ your ticketing system. I go to https://laborator.ticksy.com, have verified I bought this theme on the interface,... and don’t know what to do next. I don’t see any place to actually describe my problem and get support in a ticket. Using newest chrome.

Am I missing something obvious? Is there a support email I can send my issue to instead?

Hi there,

I see that you have “Support Expired” badge for this theme listed next to your name; please renew your support subscription and then you can open tickets on the support area.

For more info please read this article Extending and Renewing Envato Item Support

Kind regards,
—Ylli

Very eye catching theme guys , i’m impressed ! a short question , can we use this theme for group buying websites like Groupon?

to be specific , 1.can we set count down time for every product/coupon ? 2.does it have dashboard for different vendors? 3.can we set location for every product/coupon? 4. does it have a system for referral and reward points? 5.can it generate a customize pdf voucher after buying product ?

Hi MajidSpour,

This theme is built and based on WooCommerce shopping platform so for information on how the shop works ask the WooCommerce team directly as they know better how the shop works, themes are mostly for aesthetics of the site.

Kind Regards,
Art from Laborator

these files need an update:

oxygen/woocommerce/archive-product.php

oxygen/woocommerce/cart/cart.php

oxygen/woocommerce/checkout/form-coupon.php

oxygen/woocommerce/checkout/form-pay.php

oxygen/woocommerce/checkout/payment.php

oxygen/woocommerce/checkout/review-order.php

oxygen/woocommerce/content-widget-product.php

oxygen/woocommerce/global/form-login.php

oxygen/woocommerce/global/wrapper-end.php

oxygen/woocommerce/global/wrapper-start.php

oxygen/woocommerce/loop/loop-start.php

oxygen/woocommerce/loop/orderby.php

oxygen/woocommerce/loop/pagination.php

oxygen/woocommerce/myaccount/form-add-payment-method.php

oxygen/woocommerce/myaccount/form-edit-account.php

oxygen/woocommerce/myaccount/form-edit-address.php

oxygen/woocommerce/myaccount/form-login.php

oxygen/woocommerce/myaccount/form-lost-password.php

oxygen/woocommerce/myaccount/form-reset-password.php

oxygen/woocommerce/notices/error.php

oxygen/woocommerce/notices/success.php

oxygen/woocommerce/order/form-tracking.php

oxygen/woocommerce/order/order-details.php

oxygen/woocommerce/single-product/add-to-cart/grouped.php

oxygen/woocommerce/single-product/short-description.php

and WPBakery Page Builder too.

Hi eiaconianni,

As always we are updating all the themes that offer WooCommerce integration.

We have updated Kalium theme, now we are working on Aurum update (final stages) and then we will start to work on Oxygen update too :)

Please read this article Outdated copies of some WooCommerce template files to learn more about that and how to solve this problem.

P.S: We use comments section of the theme only for a pre-sale questions. So if you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.

Thanks for your understanding!

Kind regards,
—Ylli

Hi Laborator,

If I’m not a “purchased member”, update times would be useful information to make me decide whether to buy or not.

Both the plugin and the files have not been updated for several weeks.

I asked to be sure you did not forget us.

Hi eiaconianni,

I think that I replied your comment yesterday, here is the link: https://themeforest.net/item/oxygen-woocommerce-wordpress-theme/7851484/comments?page=155&filter=all#comment_19065204

Don’t worry, we will update Oxygen again, as always ;)

Have a great day!

Kind regards,
—Ylli

Hello,

Does your theme RTL ready? if yes plz show me a demo

thanks

Hi there,

The theme is multi-lingual but it is not RTL, I’ve seen some users have used the theme with RTL.

Thanks!

Kind regards,
—Ylli

Hi Laborator, Just want to confirm your release date of Oxygen compatible version with WooCommerce 3.3.*

regards

Hi rockk45,

The theme update will take more time than usual since many WooCommerce files have changed and there is a lot of work which needs to be done.

We have 3 themes with WooCommerce so two of them are already updated and soon we’ll finish Oxygen too, we can’t give any ETA when it will be available.

Kind Regards,
Art from Laborator

When will Woocommerce 3.3 support be rolled out?

Nevermind just saw the latest comment and can’t delete this…

Don’t worry about it, I’ll leave it here.

Kind Regards,
Art from Laborator

Hi, Your write “We are currently updating Kalium theme, then we will update Aurum and Oxygen theme too. So the update for WooCommerce 3.3 will arrive for Oxygen on March too :)” When we get a update? Best regards,

Hi sunemoldt,

Sorry but the Oxygen update is delayed. We will update Aurum next week and then we will start to work on Oxygen theme too.

Kind regards,
—Ylli

MEich

MEich Purchased

Hello, in May a new data protection law will start in Europe (General Date Protection Regulation (GDPR | https://gdpr-info.eu/). Therefore, I need to know which personal data are transferred by the theme to third-party servers, especially outside of Europe. Can you tell me that for Oxygen and do you have a privacy policy?

Thank you!

Hi there,

Please send us an email with more info on this. To send us email use this link.

P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.

Best regards,
—Ylli

hi I haven’t seen any size option in the products section. For exemple “S M l Xl”. Is there any support for this feature?

Hi there,

For sure that this is possible. It is called Variable Product and you can add anything there https://demo.oxygentheme.com/product/jj-adjust-fx4-trainer/?header_type=2

Kind regards,
—Ylli

Hello,

Very excited to start working with OXYGEN, I’ve got a pre-sale question :

Is it possible to use images for Variable Products, instead of text (combobox) ?

For exemple the “Color” of my product has 9 options, so I would like 9 images to choose from…

Would that be possible & how ? Could this also be done in steps (multi-step), like a Configurator ?

Thank you, Willem

Hi Willem,

Thanks for your interest on our theme.

That option is not available on WooCommerce or on any theme built-in, but there are some plugins that can enable this function for your WooCommerce shop.

Have a great day!

Kind regards,
—Ylli

ossigeno

ossigeno Purchased

Theme is good but using paid support at $42 they ask for the web server login details. I would not pass this information to anyone. A massive security risk.

Hi ossigeno,

Don’t worry for that, when you paste any sensitive informations through our support you use a form so the ticket or the reply to that ticker automatically switches to a private one. And only that support representative can see your credentials.

Thanks for your understanding!

Kind regards,
—Ylli

Hi, I have purchased Oxygen today. Can you please confirm any expected release date for the WooCommerce 3.3.*

Hi neovantage,

The update will come next month.

Have a great week!

Kind regards,
—Ylli

Hello, the search form not working with sku product?? is there a missed configuration for to set this option?

Hi mallethenao,

Search by SKU is not available in WooCommerce and you will have to use any 3rd party plugin which enables this feature. I found a plugin for this but I didn’t test it:

https://wordpress.org/plugins/woo-search-by-product-sku/

Kind Regards,
Art from Laborator

ossigeno

ossigeno Purchased

In 4.7.3, FIX: Carousels showing 4 products per row in small screens – https://d.pr/i/WHhr3Y

It was better in previous version. On small screens responsive layout should stack items vertically not make them so tiny to cause the contents to overlap like in your screenshot.

HI ossigeno,

Please check again (this is how it looks https://d.pr/v/nlXr5T ), this doesn’t happen on the actual device. You are probably trying that on your computer browser. Anyway we will improve this are on our next theme update to show 4 products for row on desktop, 3 on tablet and 2 on mobiles.

P.S: We use comments section of the theme only for a pre-sale questions. If you need our support in the future, please write a ticket on our dedicated support center and our team will assist you.

Have a great day!

Kind regards,
—Ylli

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