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I am having some issues since you updated the theme for woocommerce:
you can see that the buttons are not there
color issues and size also?
this is a problem as customers cant change their payment method
can you assist?
I’m sorry but i see that you don’t have ”Purchased” badge for this theme listed next to your name. Maybe you have added your comment with a different username.
If you need our support please just write a ticket on our external support system.
Take me to item support >
hi there I am having some issues since you updated the theme for woocommerce:
you can see that the buttons are not there color issues and size also?
Please just write a ticket on our external support system.
i did update of woocommerce (latest version) and also oxygen to lastest version and i identify that product image are not presenting on product page correct.
For file proof1 you can see that image are not full visible. images ->> https://www.dropbox.com/sh/aprouomun1umwbd/AABjU5gGpRGYvCjAruATrPmia?dl=0
For testing i put another image and if i click on it it will be presented as main image.
After that i click on thumbain of coffee image and image was presented in full size.
The issue here is that after page are loaded for firt time product image are with not full size.
Would you be so kind and let me know how to fix it, please?
Many thanks for your support
I see that my support already expired :/. I probably need to downgrade the previously one version
We have problem with SSL on our site with Oxygen theme/Woocommerce
Our site is hosted on WP Engine, and we bought their WP Engine: RapidSSL.
These 2 pages are currently configured to use SSL:
So visiting any of those 2 pages SSL works as it should with the visible green SSL icon.
The problem starts when adding any product to cart. Visiting the SSL pages with a product added to cart makes the SSL not secure. The green SSL icon is visible for 1-2 sec then disappears.
I have spoken to WPEngine for like an hour and everything is working fine. The certificate is loading as it should, but then something is loading in the background which makes SSL not secured.
One thing I have noticed is when reloading a page, the cart icon in header is showing 3 dots when loading the page then after 1-2 sec shows the number of products in cart. This is the exact time as when the green SSL icon disappears.
is there any way to remove the sec-nav-menu? Of course I could hide it with CSS commands but I guess there must be a theme option to just hide it, right? I mean why would I use two menus right next to each other? Please let me know. Thanks in advance!
Visual Composer No Longer Working. My home page is blank, save for the menu.
I have just updated to 4.0. Any help is appreciated.
Have you also updated all the premium plugins by going to Appearance > Install Plugins?
Yes, all plugins have been updated. https://vexhbt.com/
Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
This comment is currently being reviewed.
thank you for your feedback
Are you using any 3rd party plugin or kind of custom CSS that may be affecting the style of your site?
If yes, then please try disabling them first.
Yes I am using custom CSS. Maybe I should give you an access to my wordpress panel so that you can check out by yourself. How can I give you this in private?
Can you please remove all your CSS and save it somewhere, then check if the problem is removed after removing the CSS also.
There are an option for to place markup of “NEW” to product… something like “SALE”
Hi Laborator, i’m trying to do three pages with listing of three categories products with sorting and pagination.
I’ve selected in the visual composer product category’s widget and product widget but doesn’t work.
Can u help me ? Thank You
Can you please just write a ticket on our external support system.
Good morning, I have a couple of issues with the theme, until now I have never needed the support, but the six months of support is expired yesterday, but so far I’ve never needed it. I believe can be two useful questions to those who want to buy the theme.
I have two issues with your theme:
1) In the single product page, despite having added a featured image, the placeholder still appears as a second image.
2) In your demo page source I can see images multiple resolution (srcset attribute) but in my site I don’t see it.
WordPress 4.6.1 with WooCommerce 2.6.4 and Oxygen 4.0
1. Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
2. This is automatically defined by WordPress, it is implemented on some images and on some not.
Hi, the site is http://www.3cgioielli.com
You are using an old version of our theme (4.0) and the latest version for the moment is (4.1), please update theme first and then the premium plugins too.
The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
P.S: If you need our support please just write a ticket on our external support system.
I see some words in English even when the Wordpress is in Spanish, i see there is a .pot file, my question is how do I save my translation to be able to work?
forget it I found it, great theme !!
Glad to hear that
If you need help next time, please just write a ticket on our external support system.
My website is http://www.rags2richesclothing.co.uk
I am looking to change the header menu and top menu from a white background to a black background.
I will then need to change the top menu item colours to white so we can see them, and the shopping cart to white to this is visible and the items inside them to black so it can be seen.
I may need to change the social media icons in the top menu to white as well so these can be seen better.
Hey, the sale ribbons doesn’t show up on the category pages anymore since updating the theme and all plugins to the latest version.
Download this file and replace it in this directory (of the theme): /inc
This should fix the issue.
P.S: We will include this fix on the next theme update.
Ok thanks, that fixed it. Appreciate it.
I just bought the template but there is no option for the new theme added
I purchased this theme but I do not have the visual composer. How do I get visual composer installed and active?
Sorry I found it.
Is it possible to use a sign-up for newsletter plugin with this theme?
We don’t officially support any newsletter plugin but it should work normally with any theme.
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