Laborator

Laborator supports this item

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2917 comments found.

hi there I am having some issues since you updated the theme for woocommerce:

http://imgur.com/a/3YAuD

you can see that the buttons are not there color issues and size also?

this is a problem as customers cant change their payment method

can you assist?

thanks

bo

Hi Bo,

I’m sorry but i see that you don’t have ”Purchased” badge for this theme listed next to your name. Maybe you have added your comment with a different username.

If you need our support please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

hi there I am having some issues since you updated the theme for woocommerce:

http://imgur.com/a/3YAuD

you can see that the buttons are not there color issues and size also?

this is a problem as customers cant change their payment method

can you assist?

thanks

peter

Hi Peter,

Please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

etmanko

etmanko Purchased

Dear Laborator, i did update of woocommerce (latest version) and also oxygen to lastest version and i identify that product image are not presenting on product page correct. For file proof1 you can see that image are not full visible. images ->> https://www.dropbox.com/sh/aprouomun1umwbd/AABjU5gGpRGYvCjAruATrPmia?dl=0 For testing i put another image and if i click on it it will be presented as main image. After that i click on thumbain of coffee image and image was presented in full size. The issue here is that after page are loaded for firt time product image are with not full size. Would you be so kind and let me know how to fix it, please? Many thanks for your support

Hi etmanko,

Please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

etmanko

etmanko Purchased

I see that my support already expired :/. I probably need to downgrade the previously one version :(

belinger

belinger Purchased

Hi!

We have problem with ​SSL on our site with Oxygen theme/Woocommerce

​Our site is hosted on WP Engine, and we bought their WP Engine: RapidSSL​. These 2 pages are currently configured to use SSL:

https://shavingroom.se/mitt-konto/​ (my account) https://shavingroom.se/varukorg/​ (cart)

So visiting any of those 2 pages SSL works as it should with the visible green SSL icon. The problem starts when adding any product to cart. Visiting the SSL pages with a product added to cart makes the SSL not secure. The green SSL icon is visible for 1-2 sec then disappears. I have spoken to WPEngine for like an hour and everything is working fine. The certificate is loading as it should, but then something is loading in the background which makes SSL not secured. One thing I have noticed is when reloading a page, the cart icon in header is showing 3 dots when loading the page then after 1-2 sec shows the number of products in cart. This is the exact time as when the green SSL icon disappears.

Hi belinger,

Please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

thaqy

thaqy Purchased

Dear Laborator, is there any way to remove the sec-nav-menu? Of course I could hide it with CSS commands but I guess there must be a theme option to just hide it, right? I mean why would I use two menus right next to each other? Please let me know. Thanks in advance!

Regards

Hi thaqy,

Please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

vdricra

vdricra Purchased

Visual Composer No Longer Working. My home page is blank, save for the menu. I have just updated to 4.0. Any help is appreciated.

Hi there,

Have you also updated all the premium plugins by going to Appearance > Install Plugins?

Kind Regards,
Art

vdricra

vdricra Purchased

Yes, all plugins have been updated. https://vexhbt.com/

Hi vdricra,

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

This comment is currently being reviewed.

Hello, I have a problem of display when I activate the comment section on the blog. See the following post for an example: http://menswear-corner.com/un-superbe-pantalon-a-double-plis-signe-btailor/

thank you for your feedback

Hi there,

Are you using any 3rd party plugin or kind of custom CSS that may be affecting the style of your site?

If yes, then please try disabling them first.

Kind Regards,
Art

Hello, Yes I am using custom CSS. Maybe I should give you an access to my wordpress panel so that you can check out by yourself. How can I give you this in private?

Thanks,

Hi atithane,

Can you please remove all your CSS and save it somewhere, then check if the problem is removed after removing the CSS also.

Kind Regards,
Art

Hello support

There are an option for to place markup of “NEW” to product… something like “SALE”

Hi mallethenao,

Please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

Hi Laborator, i’m trying to do three pages with listing of three categories products with sorting and pagination. I’ve selected in the visual composer product category’s widget and product widget but doesn’t work. Can u help me ? Thank You

Hi vegamilano79,

Can you please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

Good morning, I have a couple of issues with the theme, until now I have never needed the support, but the six months of support is expired yesterday, but so far I’ve never needed it. I believe can be two useful questions to those who want to buy the theme.

Hi contedaniele,

1. Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.

P.S. make sure you’ve disabled the Maintenance/Coming Soon mode

2. This is automatically defined by WordPress, it is implemented on some images and on some not.

Kind Regards,
Art

]

Hi, the site is http://www.3cgioielli.com

Thanks!

Hi contedaniele,

You are using an old version of our theme (4.0) and the latest version for the moment is (4.1), please update theme first and then the premium plugins too.

The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)

Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

P.S: If you need our support please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

canito

canito Purchased

hello,

I see some words in English even when the Wordpress is in Spanish, i see there is a .pot file, my question is how do I save my translation to be able to work? es_MX.po?

canito

canito Purchased

forget it I found it, great theme !!

Hi Canito,

Glad to hear that :)

If you need help next time, please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

Hello,

My website is http://www.rags2richesclothing.co.uk

I am looking to change the header menu and top menu from a white background to a black background.

I will then need to change the top menu item colours to white so we can see them, and the shopping cart to white to this is visible and the items inside them to black so it can be seen.

I may need to change the social media icons in the top menu to white as well so these can be seen better.

Hi harveyando,

Please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

Hey, the sale ribbons doesn’t show up on the category pages anymore since updating the theme and all plugins to the latest version.

Hi ThisisDerin,

Download this file and replace it in this directory (of the theme): /inc

This should fix the issue.

P.S: We will include this fix on the next theme update.

Kind Regards,
Art

Ok thanks, that fixed it. Appreciate it.

Hi there,

You’re welcome :)

Kind Regards,
Art

Hello

I just bought the template but there is no option for the new theme added

Hi Renaldo,

Please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

LenoirINT

LenoirINT Purchased

I purchased this theme but I do not have the visual composer. How do I get visual composer installed and active?

LenoirINT

LenoirINT Purchased

Sorry I found it.

Hi LenoirINT,

Glad to hear that :)

Kind regards,
—Ylli

Is it possible to use a sign-up for newsletter plugin with this theme?

Hi there,

We don’t officially support any newsletter plugin but it should work normally with any theme.

Kind Regards,
Art

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