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Is there a known issue with the product gallery slider blocking itself (unable to click on the thumbnail images) after selecting a product variation?
Great theme, would recomend 1000 times!!
Thanks for your kind words
This problem is not reported on our support system but we are working on a new Oxygen update, one of the changes will be the slider gallery that we used for the single products area.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.
Thank you for updating this Theme!
Could you guys pls double check if you may missed to include the file
Since this update the Theme is very very slow. I think it is related to the missing file.
Thanks for your kind words.
This file is included on our theme for sure, see video: http://d.pr/v/NIo47b
We have done our theme speedier that it was before, so please if you haven’t updated your theme as it should or you have another problem on your theme.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding and have a great weekend!
It seems like this was actually a bug on our zip file but not on our demo. Please re-update our theme and this problem should be fixed.
Thank you very much for reporting this.
Have a great weekend!
I just updated to version 4.7.1 and one of the themes functionality which is add a product list is messed up.
See screen cap link below:
I used to have 12 product images arranged in 4 columns and in 3 rows, but with the recent update the row clearing is no longer working – everything is now only one column and image size is blown way out of proportion.
Can you please look into this?
I have tried this on my local copy of Oxygen and I can confirm that this is working, see this video for more:
If you have added custom CSS make sure that is not breaking the functionality.
Also switch to Oxygen parent theme (if you are using child theme) to check if the problem persists.
I did some more poking – no custom CSS in child or in parent theme, so they’re not the reason for the site breaking apart.
I also did some troubleshooting, it turns out one of my plugins is causing the said issue. I’ll contact them about it.
Thanks for your inputs!
Glad to hear that.
If you need our support again in the future, please just write a ticket on our dedicated support center and our team will assist you.
Duly noted, thanks again
I’ve noticed the change log says version 4.7.2, but the download link available here is still for version 4.7.1 for a few days now.
Can you please update it?
We will fix this problem soon a d the update should appear on your site too.
Is the download link fixed now?
Please try again after some minutes, update should show on your Updates section
When installing demo content is not available page “Shop With sidebar”. How to fix it?
We use comments section of the theme only for a pre-sale questions.
Take me to item support >
Thanks for your understanding.
Hello! Can I add video to the product page?
That is not possible from WooCommerce plugin. If you want to do that you can install a third-party plugin that enables this functionality for you.
WooCommerce allows you to add add a video on the description tab of the product.
I like to display a Current Date via shortcode by inserting a function.php code in the Chid Theme. Need it to display in the Top Bar above the Logo area. I’m not seeing an option in Theme Options to allow me to insert my shortcode anywhere above the logo area. Any ideas? Let me know. Thanks.
Haw can I style my submenu with css and display inline?
I am using the regular method to display the woocommerce category description BELOW the product loop (remove_action, add_action), but I get it displayed twice, once below the product loop and the second time below the main content.
I tried all sorts different ways, but I end up with nothing displayed or twice. I believe this is due to the intensive customisation you have done about woocommerce and the “issue” lies in one of those php files under the theme.
My support period has expired and I do not intend to renew it on the basis of a bug. I need no new functionality, I am signalling a bug.
Using the latest 4.7.3 with WP 4.9.1. and WC 3.2.6 and the problem was there in 4,7,2 already.
I am sorry about the issue you are encountering. Is it possible to give me the URL of the page that has this issue because I am not able to figure out what exactly is the issue.
Hi, you can check here http://www.momentssubtils.com/categorie-produit/roses/, but we won’t let the page as is for long time, as it doesn’t look good, obviously. We only need the section under the product loop, not the one under the main content.
I have added the following lines in functions.php:
remove_action( 'woocommerce_archive_description', 'woocommerce_taxonomy_archive_description', 10 );
add_action( 'woocommerce_after_shop_loop', 'woocommerce_taxonomy_archive_description' );
So it moved category description below the products:
(view large version)
And it is not duplicated:
(view large version)
Can you please try this one and see if it solves your issue.
Hi, that was the same code I used (with the addition of a position 40 in the add_action). I tried yours and I still have it duplicated. For the time being I have a work-around by hidind the second description with the CSS. At the same time I am reducing other code and plugins to see if they make a change, but so far without success… Weird case. I appreciate your efforts.
Great, please keep in mind that comments section is only for a pre-sale questions.
If you need our support again in the future, you must write a ticket on our dedicated support center and our team will assist you.
Great theme. I can’t get Yith Badge Management to work with 4.7.3 though. I remember having to change a line of code somewhere but that line doesn’t seem to exist in the latest version of oxygen so I am at a loss. Can anyone help?
Thanks for your understanding!
Hi,presale question : Am I free to decide the general color or there are predefined colors?
The skin colors can be changed through the Theme Options but the skin has limited color options.
There seems to be a problem with the builder (WPBakery), if I create a custom page with a specific product category: if I use the WooCommerce elements you see badly (wrong padding, non-hidden add-to-cart, ...), if I use the Laborator elements it is practically impossible to choose the categories. And if I can do it makes me look bad.
Tested both on new installation and on old installation.
If you need our support, please just write a ticket on our dedicated support center and support team will assist you.
Love the theme! but I come across the same problem again and again and that is that the background is grey while the content and text is white, so it gives it this very “bugged” like look: http://unrah.nl, how do I fix this? Putting everything to white in theme options didn’t help.
You just need to go to Laborator > Theme Options > Theme Styling > Custom Skin Builder and change your skin from there (example).
P.S: We use comments section of the theme only for a pre-sale questions. If you need our support agin in the future you myst write a ticket on our dedicated support center and our team will assist you.
I just send you an email, would be nice if you will reply to me as soon as possible.
Hello there, When can we expect WooCommerce template updates? There are a lot of files that needs to be updated.. Thanks, waiting for your reply.
Oxygen supports the latest version of WooCommerce (3.2.6). For more info please read our changelog
P.S: We use comments section of the theme only for a pre-sale questions. If you need our support again you must write a ticket on our dedicated support center and our team will assist you.
Hello there, when a category is empty the standard woocomemrce message about “no products” is displayed, as normal. However, the problem is that the sidebar (with categories and other widgets) disappears, leaving the visitor with a blank page, besides the message. That should not be, I believe. In WC and the oxygen theme settings all is defined with a sidebar, the shop, the blog, etc., and I can’t figure out how to maintain that sidebar on the shop page when no products is listed on a category. Is there a SHOPSIDEBAR variable to change and how, please?
Please just write a ticket on our dedicated support center and support team will assist you.
I fixed it by patching archive-product.php. I think you should review your code inside the [if (have_posts) elseif] to make it compatible with shops having a sidebar.
Happy to hear that you have fixed your issue, I will report this issue to our developer and see what can be done to avoid these kind of problems.
Why search form doesn’t works in woocommerce pages ?
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Art from Laborator
I want to change on the web header. Can I create a logo?
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
I want to put a logo On the web head?
Yes you can do that, please address this question in our support forum at Ticksy.
From now on, if you need our support please just write a ticket on our external support system.
Hi, There is an issue with WPBakery plugin. My home page displays blank. I have checked it by switching off all the plugins. I have updated everything – WP, plugins, theme and still the problem is. Maybe the theme needs update to solve this problem?
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Thanks for your quick response. I have luckily managed to solve this problem and home page displays correctly now
Danuta from DEADesign
Hello, I bought the theme and support long time ago, I did the updates automatically but with the last version I had a problem, the columns per page (3) not work in the woocommerce shop
The products related is not displaying fine:
Please what i should do?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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