Laborator

Laborator supports this item

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2899 comments found.

big_mac

big_mac Purchased

Hi Oxygen Team,

i get some missing with your new theme update. With Oxygen ver. 4.0 i can’t update/change Shop Settings in Theme-Options. When i replace with ver 3.9, this work. Please have a check. Thanks.

Hi minhhoang0721,

Please just write a ticket on our external support system, and we will reply to you as soon as possible.

Take me to item support >

Kind regards,
—Ylli

Hi,

i updated to latest theme version 4.0 and updated the Map api key and it’s still not working! can you please help me? thanks

Hi ehsanrazavi,

Please just write a ticket on our external support system, and we will reply to you as soon as possible.

Take me to item support >

Kind regards,
—Ylli

Good day! I would like to collaborate with you, to make your beautiful Woocomerce theme for Opencart, and put it up for sale. About me: I am a web developer Opencart&WordPress, work for about 10 years. Sergey, with respect skype sergei_polakov

Hi polakiv,

Thanks for writing us but we are not interested for this offer for the moment.

If we need your service in the future we will contact you for sure :)

Kind regards,
—Ylli

hkbon

hkbon Purchased

Hi there. Just updated the new package on my test server. I think your margin on the checkout page is wrong in the left side. Checked both in Chrome, FF and IE11 – see screenshot:

http://imgur.com/Io9MD1n

Hi hkbon,

We use comment section of the theme only for pre-sale questions.

Please just write a ticket on our external support system, and we will reply to you as soon as possible.

Take me to item support >

Kind regards,
—Ylli

Greetings!

I am thinking of buying the theme but I want to know if I can translate it to Greek and if the menu position is fixed or free to change.

Thank you in advance for your answer.

Hi p_elsisi,

Yes you can translate your site with Loco Translate plugin.

We offer some menu styles, but you can modify them with CSS if you want.

Kind regards,
—Ylli

Could it be that with new update SALE and OUT OF STOCK item tags are removed or it’s an error?

Hi raitiszee,

We’ve done a quick-fix until the new update comes out, download this file and replace it in this directory (of the theme): /inc

This should fix the issue.

We will include this fix on the next theme update too :)

P.S: Next time if you need our support please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

TC3

TC3 Purchased

I’d like to see the single product page main image dimensions adhere to the WooCommerce settings. Currently it’s hardcoded at 525px wide, with no option to change that, and no indication of this anywhere in the documentation (so people don’t know that they should upload images at 525px wide or larger). In your own demo, you can see that the main image is upscaled from the actual full size uploaded image. This is not ideal, as it means the product images are degraded. If your theme is overriding the WooCommerce product image settings controls, it’s a good idea to let people know this.

<div class="owl-item" style="width: 525px;" />

Hi TC3,

We are aware of that and mostly we want to help people that have a short question or something general but the reason why we have moved the item support there (as many authors did), is because the theme is shared in many places for free as a nulled and scripted versions in an illegal way so if they have a problem we don’t want these users to have the same privileges as the users who got the theme in a legal way so they can’t register without a purchase code in our support forum.

Kind Regards,
Art

TC3

TC3 Purchased

Hi Art, thanks for the reply. I completely understand. I was just pointing out that my comment wasn’t requiring a support ticket, it was an observation and suggestion for a future update. I’ve purchased a lot of themes here, and some of these things are good to know prior to purchase. There’s been several times where I wish I would have known certain limitations beforehand. (In fairness, oxygen is not the only theme I’ve encountered that seems to lock the main image at 525px).

Great theme by the way, I’ve found it relatively easy to customize, very useful and elegant to use!

Cheers, TC

Hi again TC,

We are thankful for the suggestion, we will look up if we will change something in the upcoming updates as currently we are not planning any update on this.

Kind Regards,
Art

Maybe you can answer this in the comments; I am looking for the file there the Fonts are called up. I am looking to run the site on SSL and there seems to be calling http://fonts.googleapis.com/css?family=Montserrat%3A800. I need to force the call to https://.... any help?

Hi darrinstern,

Please make sure that you are using Oxygen 4.0 first.

We use comment section of the theme only for pre-sale questions.

Please just write a ticket on our external support system, and we will reply to you as soon as possible.

Take me to item support >

Kind regards,
—Ylli

ok thanks. this is a great theme

Hi darrinstern,

Thank you very much :)

Kind regards,
—Ylli

Hey, I can has already been addressed. I need to set up transparent header / menu background.

Hi thomasdexter,

We have moved our support system to Ticksy, which is more advanced and secure support system management.

From now on, if you need our support please just write a ticket on our external support system.

Take me to item support.

Kind Regards,
Art

Public Ticket #862594

I want to use Slider Revolution to full screen, part of the menu was the slider.

How do I see Use a custom font? We have purchased a font and need to integrate into the topic.

Hi thomasdexter,

I just answerred your other ticket.

Kind Regards,
Art

Public Ticket #862594

Hi, I would like to give some feedback here on your theme for others to read. Generally Oxygen is a good theme for a shopping website and I would give it a 3 out of 5 rating. I would suggest you guys work on the mobile view of this theme as It is quite missing some features.

the major issue is the View Cart/Checkout buttons are no where to be seen right after an item is added to the shopping basket. This really needs urgent attention. our customers are annoyed they can’t easily access the CART right after they add a product on the MOBILE VIEW.

Another issue in the mobile view is the inability to easily display wishlist/myaccount/stores links. this a bad weakness of your theme. It’s a bit of a design issue.

Hi ehsanrazavi,

Please just write a ticket on our external support system, and we will reply to you as soon as possible.

Take me to item support >

Kind regards,
—Ylli

Have a nice day, We need a revolution slider set to be the full width of the screen and the menu. Why did you not give this opportunity to the Administration? Many people are asking for it.

I registered and where I enter the code? I can not find the forum

Hi jurajmaslani,

We have replied your ticket on our support forum.

Kind regards,
—Ylli

How do I change the add_to_basket button name to add_to_cart and the color of the button from red to green? https://puulovi.com/product/cone-blue/

Thank you for your answer! :)

Hi Shantiantti,

Please just write a ticket on our external support system, and we will reply to you as soon as possible.

Take me to item support >

Kind regards,
—Ylli

Hi,

I need to update theme for my client but I first need to create a child theme.. Theme is currently on Version 1.2 and I need the original theme files for version 1.2 so that I can compare what everything has been changed and what I need to put into the child theme..

Is it possible for you to send me the original files of the 1.2 Version? I can send you the licence key, which will show you that the theme has been bought..

Regards

I have tried to send a ticket, but the support has expired.. I dont have any other way to contact you other than this.. I do have a purchase code which I got from my client!

Regards

Hi casanova123,

We are really sorry but we don’t have the files of the version 1.2 anymore. Our theme is currently on the version 4.0.

You can make a backup of your site and then you can compare the changes.

The easiest way to update our themes is if you use Envato Toolkit or Envato Market plugin. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :)

Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.

If you need help in the future please just write a ticket on our external support system, and we will reply to you as soon as possible.

Take me to item support >

Kind regards,
—Ylli

JayAarts

JayAarts Purchased

Hello,

I’ve updated to WordPress 4.6 but now the translation files doesn’t seem to work. I haven’t changed a thing in the themes language folder but the translations are disappeared.

Please help.

Regards,

Hi JayAarts,

Please just write a ticket on our external support system, and we will reply to you as soon as possible.

Take me to item support >

Kind regards,
—Ylli

dabodude

dabodude Purchased

There’s a small bug in file laborator_actions.php line 195. It should say case [1/6] Six Columns instead of case [1/6] Two Columns

It would be really nice if you could add an extra div to the right of the footer widgets let’s say two thirds for widgets and 1 third more for the extra div.

Cheers!

Hi dabodude,

If you need our support please just write a ticket on our external support system.

Take me to item support >

Kind regards,
—Ylli

I’m tired of this topic, you need to set the menu color to white. White only. Through setting topics can be slightly adjusted what I need. Needs to change. I looked forum and many people would expedite the work. A new problem if I want to enter a ticket so I reported Sorry, that generic code does not seem to be valid.

I do not create tickets, an error message Sorry, that generic code does not seem to be valid.

Hi there,

It was a problem with Ticksy, you can now continue and post tickets there.

Kind Regards,
Art

After the update the badges are not working on the shop page or category anymore, only on the single product pages.

Hi insomniadoll,

We’ve done a quick-fix until the new update comes out, download this file and replace it in this directory (of the theme): /inc

This should fix the issue.

 We will include this fix on the next theme update.

Kind Regards,
Art

This comment is currently being reviewed.

it worked, thank you so much!!

Hi, I have a presale question? It is possible to create landing page with your theme? or a Blank page (without menu or footer)?

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