972 comments found.
Hello, my contact form has an error after send mail : “undefined” but the mail is send to my mail box… an idea ? thanks a lot 
Hello
Thank you for contacting us!
Please make sure that the email field has no space, if this happens again, do let us know.
Best,
Thanks for your answer, i test…
If that does not work, update the contact-form with this code
<?php
session_cache_limiter('nocache');
header('Expires: ' . gmdate('r', 0));
header('Content-type: application/json');
require_once('php-mailer/PHPMailerAutoload.php');
$mail = new PHPMailer();
// Enter your email address. If you need multiple email recipes simply add a comma: email@domain.com, email2@domain.com
$to = "";
// Add your reCaptcha Secret key if you wish to activate google reCaptcha security
$recaptcha_secret_key = '';
// Form Fields
$name = isset($_POST["widget-contact-form-name"]) ? $_POST["widget-contact-form-name"] : null;
$email = $_POST["widget-contact-form-email"];
$phone = isset($_POST["widget-contact-form-phone"]) ? $_POST["widget-contact-form-phone"] : null;
$company = isset($_POST["widget-contact-form-company"]) ? $_POST["widget-contact-form-company"] : null;
$service = isset($_POST["widget-contact-form-service"]) ? $_POST["widget-contact-form-service"] : null;
$subject = isset($_POST["widget-contact-form-subject"]) ? $_POST["widget-contact-form-subject"] : 'New Message From Contact Form';
$message = isset($_POST["widget-contact-form-message"]) ? $_POST["widget-contact-form-message"] : null;
$recaptcha_response = isset($_POST["g-recaptcha-response"]) ? $_POST["g-recaptcha-response"] : null;
if( $_SERVER['REQUEST_METHOD'] == 'POST') {
if($email != '') {
//If you don't receive the email, enable and configure these parameters below:
//$mail->isSMTP(); // Set mailer to use SMTP
//$mail->Host = 'mail.yourserver.com'; // Specify main and backup SMTP servers, example: smtp1.example.com;smtp2.example.com
//$mail->SMTPAuth = true; // Enable SMTP authentication
//$mail->Username = 'SMTP username'; // SMTP username
//$mail->Password = 'SMTP password'; // SMTP password
//$mail->SMTPSecure = 'tls'; // Enable TLS encryption, `ssl` also accepted
//$mail->Port = 587; // TCP port to connect to
$mail->IsHTML(true); // Set email format to HTML
$mail->CharSet = 'UTF-8';
$mail->From = $email;
$mail->FromName = $name;
if(strpos($to, ',') !== false){
$email_addresses = explode(',', $to);
foreach($email_addresses as $email_address) {
$mail->AddAddress(trim($email_address));
}
}
else {
$mail->AddAddress($to);
}
$mail->AddReplyTo($email, $name);
$mail->Subject = $subject;
$name = isset($name) ? "Name: $name<br /><br />" : '';
$email = isset($email) ? "Email: $email<br /><br />" : '';
$phone = isset($phone) ? "Phone: $phone<br /><br />" : '';
$company = isset($company) ? "Company: $company<br /><br />" : '';
$service = isset($service) ? "Service: $service<br /><br />" : '';
$message = isset($message) ? "Message: $message<br /><br />" : '';
$mail->Body = $name . $email . $phone . $company . $service . $message . '<br /><br /><br />This email was sent from: ' . $_SERVER['HTTP_REFERER'];
// Check if google captch is present
if(!empty($recaptcha_secret_key)) {
$ch = curl_init();
curl_setopt_array($ch,[CURLOPT_URL=>'https://www.google.com/recaptcha/api/siteverify',CURLOPT_POST =>true,CURLOPT_POSTFIELDS=>['secret'=> $recaptcha_secret_key,'response'=>$recaptcha_response,'remoteip'=>$_SERVER['REMOTE_ADDR']],CURLOPT_RETURNTRANSFER => true]);
$response = curl_exec($ch);
curl_close($ch);
$json = json_decode($response);
if ($json->success !== true ) {
$response = array ('response'=>'error', 'message'=> "Captcha is not Valid! Please Try Again.");
}else {
if(!$mail->Send()) {
$response = array ('response'=>'error', 'message'=> $mail->ErrorInfo);
}else {
$response = array ('response'=>'success');
}
}
}else {
if(!$mail->Send()) {
$response = array ('response'=>'error', 'message'=> $mail->ErrorInfo);
}else {
$response = array ('response'=>'success');
}
}
echo json_encode($response);
} else {
$response = array ('response'=>'error');
echo json_encode($response);
}
}
?>
Then add your email address again,
Best, Inspiro Team
Thanks a lot, it’s ok ! 5 stars for this 
Thank you so much for your feedback 
Anytime you need support, feel free to contact us.
Best, INSPIRO
Hello.
There is no template how to make beautiful list of offers with picture, text and button to claim. Is it possible to get? I want make one page website list of offers. Its not possible with this theme?
Hello there
Thank you for contacting us.
Please take my apologise but i am not sure what you are looking for, can you please elaborate more or send me an example link.
Best
Thank you for fast reply. Example like this page https://showcase.skrill.com List of offers.
You are welcome,
There is no specific page for offers, but you can easily create one using this template http://www.inspirothemes.com/polo-v4/portfolio-3-title.html and also you can add some Carousel Sliders as well using: http://www.inspirothemes.com/polo-v4/shortcode-carousel.html
Hope this helps you, Best,
Hotel-V2 Background Slider Not Working In Downloaded Files.
Hello
Thank you for contacting us.
We just tested this file and everything is working fine. Plese contact our support team here: http://support.inspirothemes.com and one of our support agents will assist you directly with this issue.
Best
Will a question be a user account page without buying it?
Hello dear zaferbaspinar
Please can you elaborate your questions more.
Best, Inspiro Team
Can the page with account information be added? with membership information
Sample: https://support.udemy.com/hc/article_attachments/115024953027/profile_2.png
Acctually there is no account page information but you can create one easily by using this template here http://www.inspirothemes.com/polo-v4/shortcode-smooth-scrolling.html and adding form fields from this template http://www.inspirothemes.com/polo-v4/shortcode-forms.html
Hope this helps you.
Best,
Purchased 
Thank you!
Best, Inspiro Team
Hi
Parallax is not responsive. How can I made this modification ?
Hello,
Thank you for contacting us.
Please make you sure if the site does not have any javascript error, this could lead to stop parallax and some template functions.
Send us your site url, and we will investigate the issue.
Otherwise parallax works perfectly fine see the demo here: http://inspirothemes.com/polo-v4/shortcode-parallax.html
Best,
Hi Can you tell me what the Dec 27 update is? What has changed since the previous version and is it worth downloading and updating my site? Thanks!
Hello
Only the price is droped for holidays!
Thanks
Hi, you don’t have mobile menu for this page? http://www.inspirothemes.com/polo-v4/home-architect.html
Hello
Thank you for contacting us and reporting this.
You can easily add the logo and menu button, please send us a ticket here http://support.inspirothemes.com and we will sent you update file.
Best, Inspiro Team
Hi, Can you please show me live mobile view for the architect template. I want to purchase it but wanted to see if mobile responsive menu is working or not..
Hello Sajid,
Sure, here is the updated file http://www.inspirothemes.com/polo-v4/home-architect.html#if you wish to buy, please do let me know so i can send you the updated file before the update is released on themeforest.
Best,
Hi, thnx for the reply but its still not showing any mobile navigation when seen on mobile device. Atleast can you please show me screenshot of the mobile navigation of this homepage.
Hi, please try to check it with a different smartphone it could be the browser cache.
Best
How do you change the size of the logo and nav-bar after you scroll down and only that? I’ve tried for the past 2 hours but the code’s super confusing for the navbar. Changing the logo once you scroll down changes the logo when its unscrolled.
Hello there
Thank you for contacting us.
The logo size is not a good idea to be changed, since it will mess the design, but we can help you on this matter,
Please open a support ticket here: http://support.inspirothemes.com and send us your site url so we can give you exact css for your site.
Best, Inspiro Team
1. when changing preloader, according to docs – ”<body data-animation-in=”fadeIn” data-animation-out=”fadeOut” data-icon=”12” data-icon-color=”#76aa00” data-speed-in=”1000” data-speed-out=”500”>” – some strange code symbols appears on the top of page http://joxi.net/n2YOY4Gfo8M4Nr 2. impossible to change main color of the template, according to the docs, i.e. – ”<link href=”css/color-variations/custom.css” rel=”stylesheet” type=”text/css” media=”screen”>”
Browser – Google Chrome.
Do you guys test templates before update??
At the moment – disappointed with the quality 
Hi
Thanks for contacting us.
Please can you kinldy send us your site url, so we can check where is the issue and give you a resolution for that.
Thanks
Hi, the site is still in developement, locally. There are bugs in your code. I think you may test the things I’d mentioned earlier at your machine.
Hi friend 
The issue is coming from linea-icons,
please simply add this class at the end of the line in style.css
body[data-icon]:before { display:none; }
Hope this helps you.
If you need further assistance please feel free to contact us at http://inspiro.ticksy.com
Best, Inspiro Team
Thanks, that helped. What about changing the main color of the theme? Impossible to change main color of the template, according to the docs, i.e. – ”<link href=”css/color-variations/custom.css” rel=”stylesheet” type=”text/css” media=”screen”>” Color not changes, after adding this line before </head> after including all styles
Please contact our support team here: http://inspiro.ticksy.com one of our agents support will assist you directly 
ok. thanks for your help
WOW!Nice Work,Congratulations! Good Luck With Sale 
Thanks friend 
Thanks for this great template but there is no example with a form using the attachment even though the code exists. There is a page for contact-form-attachment but no example of the form
Hi there,
Thank you for contacting us.
There is a file page-contact-advanced.html you can find the contact form with attach field.
Best, Inspiro
Hello,
two issues, the first one:
from where can I translate this message? “We have successfully received your Message and will get Back to you as soon as possible.” to spanish
the second one: I want this correction to: The 5.2.13 version of thePHPMailer you included in this template is outdated. Please send us the files for the php-mailer folder based on the latest PHPMailer version on Github is 5.2.23. As this problem has already dragged on for more than 2 weeks I expect to receive these files within the next 24 hours. I will post this message on the Themeforest comments board.
thank you
Hello there 
Yes, you can add data-success-message in form then add your message there.
Example code:
<form class="widget-contact-form" data-success-message="We have <strong>successfully</strong> received your Message and will get Back to you as soon as possible."</form>
You can download phpmailer here (updated version) https://github.com/PHPMailer/PHPMailer
We are about to update the site soon so, the new update will be included in this update.
Best, Inspiro
i’ve tried about 3 times to install the theme in Wordpress but always the same error massage : 500 internal server error … what should I do??
Hello
We are so sorry for the Inconvenience but this is not a Wordpress Theme, so this cannot be installed on Wordpress. Please check the title and item description.
If you wish to refund, please purchase the same version of POLO in Wordpress here: https://themeforest.net/item/polo-responsive-multipurpose-wordpress-theme/16078535?s_rank=9 and send us the purchase code in our support page here http://support.inspirothemes.com, so we can be able to verify it, and give you full refund this purchase.
Hope you can understand us.
Hi guys, i need your help.
I want to use portfolio-3-title-desc.html . When i change the columns to 5 – class=”grid-layout portfolio-5-columns” data-margin=”20” – i get 4 columns.
What should i do to fix this?
Thank you. A.
Hello there
Thank you for contacting us.
Can you please provide us with a site URL so we can check out the exact issue and provide you with a more accurate solution for this.
Best,
Thank you, A.
Hi Anna,
Sorry for the delay, i can see that your website is showing 5 columns. Is everything working now?
Best,
Hi….no problem, i know you are busy.
I checked the page on Firefox, there, the columns are 5. On Chrome the columns are 4.
Can you try to clean chrome cache or use another computer. Maybe chrome has cached your template file.
Yes….i did it…deleted everything, still 4….i don’t know, it’s very strange.
Can you try to view with different computer.
Sorry for the delay….seems that only on my computer i get this problem….maybe its something with chrome on my laptop…
Ok Anna, if you need further support, do let me know.
Best,
Thank you so much…do you mind if i send you a pm this week?
Hi Anna,
Yes, sure, please open a support ticket here http://support.inspirothemes.com and set the ticket to private status.
Best, Inspiro Team
Thanks…will do it after Christmas
Hi guys, i’ve sent you a private support ticket. Please take a look. Thanxs
Hello Anna, i was about to replay your ticket, sorry for the delay.
Just purchased this – can’t wait to have a good play around and see how it looks 
Good job guys.
Hello there 
Happy to hear that, Polo is amazing template, it allows you to create any-website you want. If you need support, please feel free to contact us at http://support.inspirothemes.com/
Thanks
Hello,
I had posted here before about the “quick view” feature not working. I was not as active on that project as I am now, thus I wish to post this issue once again.
I am still unable to have my “quick view” feature work either locally/live.
Please visit my website: http://store.fanticsview.com and try clicking on the quick view option for any product and you will notice it doesn’t quite work.
Any guidance would be greatly appreciated. Thus I thank you in advance, Anshul
Hi there
Pleasw can you check the link you’ve sent. We are not able to see what issue you may have with the website.
In mean time please consider opening a support ticket here http://support.inspirothemes.com and one of our support agents will assist you directly there.
Best, Inspiro Team
Looking for the fonts.scss file….
Hello there
Thank you for contcting us, please open a support ticket here http://support.inspirothemes.com and we will send you the updated filles, including fonts.scss
Best Inspiro Team
I cannot find the Revolution Slider Editor. There is only a blank HTML file in the Slider Revolution + Visual Editor Addon folder. Please fix.
Hello there
Please take our apologies! We’ve just uploaded the new versions and the interruption occurred.
If you need support, please feel free to contact us at http://support.inspirothemes.com/
Best, INSPIRO Team
I just re downloaded it and I didn’t see it there. Is it no longer available or do I need to wait more?
Click on index.html and it will redirect you to the files.
where can I find the purchase code for rev slider? Or do I need to purchase a license?
license for the editor
Hi there
We will update the editors, you dont need license for that.
Thanks
I just re-download it now or later? Also one more question. The rev sliders you provide are amazing. How do I import them into editor to modify and customize them? Does each example have a zip file to import? or is it expected that I hand modify the actual slider from the html code?
In your latest version, downloaded today 16th of November 2017, in the Slider Revolution + Visual Editor Addon folder in your package, there is only a HTML file inside, and when you click on it, it takes you to http://polo.inspirothemes.com/assets/revolution/ but there is nothing on that page, it seems not available.
What happened? Where is the assets that should have been included?
Thanks.
Hello there
Please take our apologies! We’ve just uploaded the new versions and the interruption occurred.
If you need support, please feel free to contact us at http://support.inspirothemes.com/
Best, INSPIRO Team
Hi, I’m sick of spam! How to protect? Spammers send emails through the form from the site … http://www.inspirothemes.com/polo-v4/home-creative-v7.html
Hi
Have you configured google captcha validation?
Please open a support ticket here and we will guide you to do that.
Kind Regards
how to add captcha?
Which version of polo you are using v2 or v4.