342 comments found.
Dear SingleStroke Team, wenn I try to add the recommended code to htaccess to prevent hotlinking, my whole site breakes because no images can be loaded (as if I would hotlink them myself). Does it have something to do with the theme structure? Nobody else seems to have this problem, I do not know what to think…
Can you revert back your htaccess? You should be careful when editing htaccess on live website as it can break everything if wrongly configured.
Of course, I could revert this and everything was fine. I just do not understand why this really common change in htaccess breakes everything..
htaccess should be configured correctly, otherwise it would break the entire website.
If you want to prevent hotlinking, you can refer to this article: https://kinsta.com/blog/hotlinking/
Hi everytime i update from 1.4 to 1.41, my css stops working, Can you help me update with a fee and let me know the issue ?
Hi, we have checked that there is no issue with the 1.4.1 update. Can you tell us more details about how the CSS stops working?
For some reason www.autokicker.com with 1.4 and it looks like www.finalchampiom.com after 1.4.1 update. I copied to a temp host to check why it would do this.
Hi i got this to work by installing via plesk theme manager
Hmm not sure what caused the issue, the update should have worked fine. But anyway, glad that you have resolved it.
im not sure either maybe some kind of permissions issue. Great theme btw i hope you can make another in future.
Hi ! running your theme since a long time and just would like to know if it’s possible to have the logo centered in the menu as it is now on the left, but centered between menu elements when i scroll down ?
Hi trufette, unfortunately that was not possible.
If you know some CSS, you can try to add the logo as an image on inside your menu items. Few custom CSS codes might be needed to achieve proper result.
hello,,,
when trying to activate the instagram plugin..i get this error message:
Something went wrong with the plugin API.
can you help me fix this?
my site is VintageTeeshirt.com
thx u!
winners
Hi currently the plugin is disabled from WordPress.org. We are pushing an update for this issue.
For the time being, you can download the plugin from its Github repository and then upload the zip file to install the plugin. The required plugins notice would disappear after you install the plugin.
Thank you..
There are a few Wp Instagram Widgets on Github.. can you provide the direct link the correct one that works with this theme?Thank you, Winners!
Oops, sorry, forgot to mention the link. Here it is:
https://github.com/scottsweb/wp-instagram-widgetYou can download the latest version on the Releases tab.
is it compatible with wordpress 5.x ?
Yes! Primrose is fully compatible with WP 5.x
great, thankyou 
!
Dear SingleStroke Team, the theme needs an update. One of the key plugins (Instagram) used is not supported anymore. Is an update scheduled? Thank you very much in advance for your answer. Kind regards, Tatiana
Hi Tatiana, we will check at the compatibility issue and release an update soon
Thank you very much!
Hi Tatiana, we just tested the Instagram plugin as used on our demo, it works fine with Primrose. Can you tell us exactly how you see it doesn’t work on your end?
Hi, thank you very much for your message. The problem is that the Plugin “WP Instagram Widget” has been removed from wordpress.org. The most probable reason is security issue. I suppose the new installation of the theme with this plugin is not possible?
Hi, yeah we would release an update for this issue ASAP.
Hello I purchased this theme and had it installed onto my website already. I had no idea what I was doing or how to edit anything and accidentally deleted all the plugins and specific theme, how can I get it back onto my website?
Hi brhoffer89,
Sorry, we think it’s not our theme’s issue. But we can suggest you some tips.
Did you have any backup of the previous version of your whole websites? Without backup, there is no way you can get it back automatically, unless you will manually reinstall all the plugins and theme that you used before. The data should remain in the DB. So if you reinstall the plugins and theme back, your website could be back as previous.
client is currently on a server which only supports up to PHP 5.5.. can i download your old theme versions to support this?
Hi there, unfortunately no, you can only download the latest version. What is the problem occurs on PHP 5.5?
Hi, I’m thinking of buying this theme but is it compatteble with Gutenberg? Thank you Debbie (netherlands)
Yes it is compatible with Gutenberg.
Thank you for the quick answer
Hi,
I absolutely adore this theme! Quick question, can I also add a photo to the dropdown menu?
Thank you!
Hi there, you need to intwgrate 3rd party plugin for that kind of style. It’s called mega menu.
Hello dear Roy, I have updated the theme, but can not find the new Gallery Grid widget among widgets. Could you please help me with that? Kind regards, Tatiana
Hi Tatiana, please make sure you have also updated the Primrose SiteOrigin Widgets plugin after updated the theme.
Regards, David
I’m really disappointed by the lack of support I have received from the theme developer. I had an issue in January 2018 and I had to purchase support in order to get support to fix a problem that was not my fault. And now, my website has had issues for almost two weeks – I have not been able to edit pages or blog posts for example – (it’s also my busiest time of year) and I have not had my issue rectified nor has there been any communication about my issue getting resolved despite numerous attempts to contact you.
Hi, sorry for this inconvenience. The best way to get support is through our support portal. We just replied your message via email. Looking forward to help you on this.
Hallo, is it possible to change the fontsize of our topbar-menue?
thank u Jule
You can create a support ticket. Our staff would help you
Quick question: does this theme work on the new WP 5.0?will you update it soon?
Hi, Primrose is compatible with WP5.0, we will update the info
Hello, our site is up to date however the origin page builder doesn’t work, why would that happen could you please advise? Thank you
Hi there, could you be more specific how the SiteOrigin page builder is not working?
Sure, I am not able to use the page builder anymore, when I click “edit page” it shows blank, once I deactivate the page builder then it appears in all messy format.
Hi, we just tested it but it looks fine. If you need further helps, you need to extend your support period. After that, you can create a support ticket on our support forum with the details on your site. We can take a deeper look on the issue.
Hello there, i would like to decrese the size of the images in the product page but the “appearance>>>>woocommerce>>>>>image size” option doesn’t work, how can i do it?right now the images are being shown too big ( example: https://mooreabfd.it/prodotto/mani_accarezzino_volto/ )
Hi niccolog, those options are from WooCommerce default. After changed, WooCommerce will regenerate new image size version via background process. So it would take a while until the decreased size image available for frontend.
but can i change somehow the space given to the image?like 1/3 image, 2/3 descriptions and title…
You need to apply custom CSS:
@media screen and (min-width: 1200px) {
.woocommerce #content div.product div.images, .woocommerce div.product div.images, .woocommerce-page #content div.product div.images, .woocommerce-page div.product div.images { width: 700px; }
.woocommerce #content div.product div.summary, .woocommerce div.product div.summary, .woocommerce-page #content div.product div.summary, .woocommerce-page div.product div.summary { width: 330px; }
}
you can change the width as you wish.
Hi, I need to create a mega menu. I bought the UberMenu plugin but it doesn’t work with this theme. Then I tried the max menu which is free, again nothing. What can I do? Have you tried any plugin that works with this plugin? Thanks.
Hi ggavogianni, can you explain how it doesn’t work with the theme? style error or anything?
Sorry to be a bother, is there a way to increase the “add to cart” button height? because translating it in Italian the translation is longer so the button cuts the text…
Hi niccolog, you are no bother at all
Can you show us your page URL?
Hi, I have a problem with your theme. I built my website using the category of the products area, and when I use the category part in a page and then open one of the product of the page and then turn back to all the products again, the image is totally out of focus and I can’t manage it. Have you got a solution for this kind of problem? Did happen to someone before? Thanks a lot for your time. Looking forwrd to hear from you.
Hi, never heard of similar issue before. By “the image is totally out of focus”, do you mean the layout is messed or the image being not displayed correctly?
Hi, by “the image is totally out of focus”, it means that the image appears blurred.
Can you share the page URL here?
Sure, click on a product, open the product page and then go back, look how the preview image fades_ http://www.patternon.com/categoria-prodotto/borse/
It looks fine on my end, the images looks sharp as it was on the first load. I use Chrome browser.
Hi, could you kindly give me an e-mail address where I can send a video and images showing the problem?
-Another thing, when I enter the TAG product, only 12 products are shown, as I do to show all the products and not just 12.
-Another thing, when I enter the TAG product, only 12 products are shown, as I do to show all the products and not just 12.
Not sure which page do you mean?
You can use contact form on our profile page. Please consider to purchase a support extension, so we can help you faster and better.
Hi, thanks. I mean how can I do to have more than 12 products on one page? When I want to insert more than 12 products on a “product page” I can’t manage it. Is it possible with your theme to have more than 12 products on a “product page”? Looking forward to hear from you. Have a good day
You can use plugin like “Custom Posts Per Page” to set the number of products on the shop page.
Hi, thank you for you reply. I’m available to purchase your support extension, but I would like to understand if you can solve my problem. If you tell me that you can solve it I ll buy your support extension. Tahnk you
No worries
Hi, how can i show you the problem? Could you kindly try with other devices to reproduce the problem? Thank you
Hi marcopo1988, we just replied your email
Thanks a lot for your time. Looking forwrd to hear from you.
Weird, it doesn’t happen on my computer. I use Chrome browser on Mac.
Do you use any image optimizer plugin?
No, I don’t. Have you idea how to solve?? Thanks a lot for your time
It never happened before. Please check your plugins, try to deactivate some plugins that might caused the issue. By the way, what is your hosting?
I’m using Aruba. Thanks a lot for your time
You are welcome
Hi! I am very interested in using this theme for an commerce website. I had one question, however.
- Does this theme allow for a newsletter pop up? If not, is there anyway that this is something we can add?
Thanks
Hi kswarali,
Yes you can use 3rd party plugin like PopUp Maker, Popups, etc to add the newsletter popup.
Cheers
