122 comments found.
I can see that this theme has last been updated 2 years ago. Is development still maintained for it?
Yes we are providing support and will have future updates
s it possible to center align the logo and 2 rows of menus – like primary with login-signup-cart-etc-etc at top and secondary with catalog products below it
Hi, yes there are options for this.It can look like on this demo of our other similar theme, with nav on top and other left next to centered logo. https://qrave.myshopify.com/pages/shortcode-generator
How do you update the latest update (June 2019)? I currently have qrack-v2-0-4-
Please take a look here: http://support.beocode.com/knowledgebase/how-to-upgrade-the-theme-when-new-update-comes-out/
endlessxpressions August 23, 2019 at 9:13 PM
So I do custom tshirts, and there are quite a few variants per item. When a customer goes to s tshirt design, the page keeps flashing over and over and wont load. Its not on mobile but on desktop (web) How can I fix this – its driving me bananas
If you try and wait for it to load, it just times out and freezes. Its ALL products with more then 4 variants, this issue needs fixing
Example Link to a product that does it https://endlessxpressions.com/products/everyone-was-thinking-it-i-just-said-it-graphic-tshirt
I left a support post but no answer yet
Hi, our support theme got the ticket and will reply asap. Please check our work days/hours and timezone notification on our support site to lnow when you can expect a reply. Thanks for your patience.
Do you provide PSD files?
Hi, there are no PSD files, only theme for upload.
since we changed to this theme, our facebook preview image is gone. I debugged it and no image comes up. where can I edit the html img tag for website preview? I cant locate it in the files
HI, you can add it in Customize > theme settings then Social and Sharing. For more questions and help please go to our support forum: http://support.beocode.com
when a customer clicks on quickview – there is no description in the pop up. Only when they go into the item. Is there a way to change that so when they click the quickview pop up they can see a short description??
Yes, just go to Customize, then Theme settings tab. Under Collection pages there are Quick view settings and you can enable description text. For more questions and help please go to our support forum: http://support.beocode.com
I have working color variant swatches on most of my products, however when I enabled them in product grid view only a handful of products work. https://crocstockandbarra.com/ e.g look at the first ‘Classic Crocodile Wallet’ – it should have 3 colours visible there in grid view, when you click into the product you can see the 3 colours fine. Why is this happening?
Hi, We are giving support on our support forum at http://support.beocode.com/ Please create an account and post a ticket and our team will investigate this issue. Thanks!
How do I download the newest version of the theme? When I download, it’s for the 2.0.5 version. How do I get 2.0.6?
Hi, those are the right files, we just forgot to change the theme version. It is now fixed and you can download. Thanks for pointing this out.
Hello, i have purchased a theme but now it is not updating any pages or category
Hi, If you are our customer, please open a support ticket here and our team will help right away: http://support.beocode.com Thanks!
Hiya, can we pay you to create or send us code to create a collection page template that removes prices from that page? If you already have code for this so we can create a custome collections theme that would be great thanks.
Hi, we can help you with this. Please contact us via http://support.beocode.com after you purchase the theme.
Hi, can I add more product images to the product detail page before the instagram stream, if yes, can you tell me how (via shortcode or something else). I can see an option to add more images (would like to refer a URL) similar to product images in main product area. thanks
Hi, we provide support on our support site. These comments are mainly for pre-purchase questions. Please create a ticket on our support site at http://support.beocode.com and our team will help.
Hi, I have just purchased the theme and need some assistance with product not showing up. its says add product category but I dont see that option in theme product page. can you help
Hi, you should go to theme Customize and set them up. Please create a ticket on our support site at http://support.beocode.com so we can send you screenshots or more instructions if needed.
I was able to get em working. thanks
How do I upgrade the theme? I have the version V1-5-7 on my store. Thank you!
Hi, you would need to setup the theme from scratch since we have a completely new system starting from V2.0. So you will need to upload banners and text for banners and slide again and adjust theme settings. After that you can easily upgrade to next versions when updates ade published
Hi how to change the font size on the slider? Can you please let me know.
Hi, please create an account and open a ticket on our support site and our team will help you: http://support.beocode.com/
Hi Last update is 28 July 17. Will there be more updates in the future, or is it “perfect” as it is?
Hi, all theme features works perfectly on latest version. Please note that we will be pushing version 2.0 with drag and drop sections and shortcodes in a few days.
Just to write here as well that our Qrack theme release 2.0 with drag and drop sections have been around for a while so check out those great new options, no limits on widgets + there are shortcodes as well that can be added anywhere on the site (nlimited sliders, produt carousels etc)
I purchased this theme hours ago and I really don’t think it’s going to fit the type of store I’m trying to build. Can I please have a refund? I would greatly appreciate it.
Hi, sorry to hear that. You can open a refund request and then take it from there.
Please let me know where I need to go to submit a refund request, thank you.
Hi, Let’S communicate through our support site
Hello! My client have bought your theme and now they hired me to style it. However, when searching for something, the posts/products are displayed one by one, thus making it extremly big. On your demo you get the products neatly side by side. Can’t seem to find this option?
Hi, please create a ticket on our support website and our team will help: http://support.beocode.com/submit-a-ticket/ Thanks!
Hi, would like to check if your simple mega menu can be applied to all the tabs or a limited number of tabs?
Hi, it can be applied to 6 menu items, but we can add more for you (as it states next to those fields in admin), just open a ticket on our support site.
Thanks for your prompt reply! would there be additional charges to add more than 6?
No, it is a part of our regular support.
Great! I am looking at potentially changing my website to a market place as well. Is it something your developer can quote us that ties in with this theme?
can i add galleries to the theme?
I am not sure I understand a question. This is a an ecommerce theme for http://shopify.com/ stores. So I guess you will have a store set up from start. Or by marketplace you mean something else. Galleries are available for each individual product. If you have more questions please head over to our support forum and post in Pre-sale section. This way we can easily communicate, send screenshots if needed etc: http://support.beocode.com/support-tickets/group/pre-sale-questions/ thanks!
Galleries can now be added anywhere on the site with the use of our slider shortcode.
I am considering buying this theme, but would like to see one or two Shopify websites currently using this theme, if possible. Thank you.