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hi XanderRock, i just paid for support, main purpose is upgrade my theme, it’s still 3.1 version and i need your support to upgrade to newest version. Before my previous support expired, I tried many time to registered your support system, but all failed and it’s really confusing for me because my original evanto email no use any more:) , so i can only contact you here. can you contact me by my email please: firstname.lastname@example.org, thanks ！
Thanks for renewing your support I’ve just replied to your email
I have the 4.2 version of your them, however my Home page items dont show up, they just spin…I tried everything. My site is www.creativegeniustech.com
Thanks for buying Quasar Theme WordPress 5.5 brings some changes which affects our old version. We are about to release a new version in the coming days which will be compatible with the WordPress 5.5.
ok great, I need it bad
It’s already released You may update your Quasar WordPress Theme to the latest version
I dont see, where to download it, also i tried to register for support. But your registration tool is not working. Can you email me at email@example.com
It seems the moment I add curvy slider to my home page, then everything goes blank
The problem is with curvy slider, I reinstalled my whole wordpress, the curvy slider still not working
Are you using our latest version (4.3)? Because it shouldn’t do that with our latest version. If it still does, can you disable coming soon page so I can check your site better?
hello dear .. i cant find theme updating option and i cant change website logo
If you are using a version older than 4.0, you should update the them via FTP. You can update it as follows;
WRONG : wp-content/themes/quasar/quasar/ THEME FILES
CORRECT : wp-content/themes/quasar/ THEME FILES
i have the latest version of QuasarVersion: 4.3 and still have the problem
Can you email us by giving your login details? That way we can be more helpful
You can email us by using “Email XanderRock” form at here;
I have updated the Quasar theme latest version 4.3 on my website.
After updating, “Quasar Products” section not working on my site.
Please suggest for this.
Quasar product actually not working on quasar version 4.3
Or quasar product issue occurred on my website.
Please reply asap.
i can’t change site logo, footer background and no update theme option..
aNYTIME i TRY TO ADD MY LOGO TO THE HEADER i GET A ERROR MESSAGE
Thanks for buying Quasar Theme May I learn your Quasar and WordPress versions?
Quasar 4.3 and wordpress 5.5.3
Can you email us your site and login details by using “Email XanderRock” form here;
I am facing many issue while building the website.
1. The Curvy Slider I am have updated many times but haven’t get fixed the new images are showing its just loading.
2. Not able to modify buttons as per the new style if I add some third party plugins then that option is not available in rock page builder
3. Not able to modify header the favicon i have changed many times but it gives save error
please respond me back as soon as possible
Thanks for messaging to us We provide support via our support system. You can easily register to our Support Forum for your questions;
I’m getting errors when saving page builder and the widget are not being added to the footer.
This happen when I did an upgraded with WP and the theme.
WP Current version: 5.6.1
Last checked on February 6, 2021 at 2:06 am
I’m using Theme Version 4.4
Thanks in advance
Also In the theme option I cannot change colors or any options. in the theme.
Thanks in advance.
Those errors should not be there after the update. May I learn what was the latest theme version before this update? Are you using Child Theme? Also, can you try to disable all 3rd party plugins and see if that makes any change?
I disable plugins and still the same
Can you register to our Support Forum for this?
Rock Page Builder option is not showing on page section. Can you confirm me where is option and how can i enable Rock Page Builder feature
Did you update the theme to the latest version? You should see the button at the right sidebar once you have installed the latest version.
Yes, I have updated Latest Version. It is not showing. Please check screenshot.https://pasteboard.co/JWyU6gk.png
Our latest version should contain some updates on our plugins as well. Did you update them?
For further questions, you can use our Support Forum.
hi xander, i see on my site using quasar this error: wp-content / themes / quasar / js / quasar.jquery.min.js
You may want to update to the latest version. Also, your Support Period has ended. You should re-new your support.
Hi Xander, my version is 4.5
Our latest version works beautifully.
If you are having issues it should be something on your site. For further assist you should re-new your support.
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