Discussion on Quasar - WordPress Theme with Animation Builder

Discussion on Quasar - WordPress Theme with Animation Builder

4.75 (224 ratings) 4.75 stars
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XanderRock supports this item

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511 comments found.

hi XanderRock, i just paid for support, main purpose is upgrade my theme, it’s still 3.1 version and i need your support to upgrade to newest version. Before my previous support expired, I tried many time to registered your support system, but all failed and it’s really confusing for me because my original evanto email no use any more:) , so i can only contact you here. can you contact me by my email please: andres@rtscan.net, thanks !

Hi duroy2005,

Thanks for renewing your support :) I’ve just replied to your email :)

Enjoy!
XanderRock

I have the 4.2 version of your them, however my Home page items dont show up, they just spin…I tried everything. My site is www.creativegeniustech.com

It seems the moment I add curvy slider to my home page, then everything goes blank

The problem is with curvy slider, I reinstalled my whole wordpress, the curvy slider still not working

Hi gadahfi7,

Are you using our latest version (4.3)? Because it shouldn’t do that with our latest version. If it still does, can you disable coming soon page so I can check your site better?

Enjoy!
XanderRock

hello dear .. i cant find theme updating option and i cant change website logo

Hi intrainteractive,

If you are using a version older than 4.0, you should update the them via FTP. You can update it as follows;

  • Connect to your FTP
  • Go to “wp-content/themes/quasartheme/”
  • Delete the “quasartheme/” directory and all of it’s content
  • Download the new version from Themeforest
  • Unzip the installable zip file
  • Upload the “quasar/” directory to “wp-content/themes/”
  • Make sure you do not duplicate directories

WRONG : wp-content/themes/quasar/quasar/ THEME FILES CORRECT : wp-content/themes/quasar/ THEME FILES

  • Now login to your WordPress Admin Dashboard and go to “Themes”
  • Select “Quasar” and activate it
  • It will bring a notification to install new plugins. Follow those notification steps.
  • Now you have the latest version

Enjoy!
XanderRock

i have the latest version of QuasarVersion: 4.3 and still have the problem thank you

Hi intrainteractive,

Can you email us by giving your login details? That way we can be more helpful :)

You can email us by using “Email XanderRock” form at here;

https://themeforest.net/user/xanderrock

Enjoy!
XanderRock

Hello, I have updated the Quasar theme latest version 4.3 on my website.

After updating, “Quasar Products” section not working on my site. Please suggest for this.

Hi shantranslation,

Can you email us by giving your login details? That way we can be more helpful :)

You can email us by using “Email XanderRock” form at here;

https://themeforest.net/user/xanderrock

Enjoy!
XanderRock

Hello, Quasar product actually not working on quasar version 4.3 Or quasar product issue occurred on my website.

Please reply asap.

Thank you

Hi shantranslation,

Can you email us by giving your login details? That way we can be more helpful :)

You can email us by using “Email XanderRock” form at here;

https://themeforest.net/user/xanderrock

Enjoy!
XanderRock

i can’t change site logo, footer background and no update theme option..

Hi intrainteractive,

Can you email us by giving your login details? That way we can be more helpful :)

You can email us by using “Email XanderRock” form at here;

https://themeforest.net/user/xanderrock

Enjoy!
XanderRock

aNYTIME i TRY TO ADD MY LOGO TO THE HEADER i GET A ERROR MESSAGE

Hi gadahfi7,

Thanks for buying Quasar Theme :) May I learn your Quasar and WordPress versions?

Enjoy!
XanderRock

Quasar 4.3 and wordpress 5.5.3

Hi gadahfi7,

Can you email us your site and login details by using “Email XanderRock” form here;

https://themeforest.net/user/xanderrock

Enjoy!
XanderRock

I am facing many issue while building the website. 1. The Curvy Slider I am have updated many times but haven’t get fixed the new images are showing its just loading. 2. Not able to modify buttons as per the new style if I add some third party plugins then that option is not available in rock page builder 3. Not able to modify header the favicon i have changed many times but it gives save error

please respond me back as soon as possible

Hi shivsingh,

Thanks for messaging to us :) We provide support via our support system. You can easily register to our Support Forum for your questions;

http://support.rockthemes.net/

Enjoy!
XanderRock

Hi XanderRock

I’m getting errors when saving page builder and the widget are not being added to the footer.

This happen when I did an upgraded with WP and the theme.

https://imgur.com/a/JUuU7iU

WP Current version: 5.6.1 Last checked on February 6, 2021 at 2:06 am

I’m using Theme Version 4.4

Thanks in advance

Hi sdstudio69,

Those errors should not be there after the update. May I learn what was the latest theme version before this update? Are you using Child Theme? Also, can you try to disable all 3rd party plugins and see if that makes any change?

Enjoy!
XanderRock

QuasarVersion: 4.3

https://imgur.com/a/znaZNcI

I disable plugins and still the same

Hi sdstudio69,

Can you register to our Support Forum for this?

http://support.rockthemes.net/

Enjoy!
XanderRock

Rock Page Builder option is not showing on page section. Can you confirm me where is option and how can i enable Rock Page Builder feature

Hi shashikantsrivastava,

Did you update the theme to the latest version? You should see the button at the right sidebar once you have installed the latest version.

Enjoy!
XanderRock

Yes, I have updated Latest Version. It is not showing. Please check screenshot.https://pasteboard.co/JWyU6gk.png

Hi shashikantsrivastava,

Our latest version should contain some updates on our plugins as well. Did you update them?

For further questions, you can use our Support Forum.

Enjoy!
XanderRock

hi xander, i see on my site using quasar this error: wp-content / themes / quasar / js / quasar.jquery.min.js

Hi webideale,

You may want to update to the latest version. Also, your Support Period has ended. You should re-new your support.

Enjoy!
XanderRock

webideale

webideale Purchased

Hi Xander, my version is 4.5

Hi,

Our latest version works beautifully.

If you are having issues it should be something on your site. For further assist you should re-new your support.

Enjoy!
XanderRock

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