515 comments found.
Why does this theme keep crashing with a critical error every time I try to update my PHP from 7.4 to 8.0??? I deactivated all plugins and get the same result, so definitely the theme.
Hi xander, is quasar (versione 4.7) compatible with wordpress version 6.2? if it is not compatible when will you release quasar version for wordpress 6.2? thanks
Rock Form Builder is not working. I’m using version 4.7 Please help! https://prnt.sc/6ND1QWU3yaP9
Hi, the version 4.5 of quasar Is good for the version 5.8.1 of WordPress?
Hi, the version 4.5 of quasar Is good for the version 5.8.1 of WordPress?
Hi, the version 4.5 of quasar Is good for the version 5.8.3 of WordPress? If the current version of the quasar is not good. you will update it? please reply…..thanks
Hi,
I wonder why it took you 4 days to come back to me if your response time is 24 hours. Strangely all the messages that I sent on the forum got ignored until I came on this forum.
In my last message to you I asked you to confirm which plugins on the website are yours and which ones were not but you say that I should know which ones are and which ones are not. I have had the website for 3-4 years so think that its very unlikely that I am not going to remember which ones are yours and which ones are not. That is something that I would reasonably expect you to confirm. Once confirmed I will take this to developer to get their view and to see if files can be restored back to original.
Once restored I will get the update done.
I am also copying this to the Rockthemes forum
Hi bsugar7,
Your questions are not related to our products. That is why we are unable to answer to your requests within regular time frame. And you’ve got our forums record with 200 replies and 74 new topics. And your questions (just like this one) are not related to our products mostly. Yet, we are trying to answer to your questions as much as we can.
The plugins that are included in our theme are;
- Envato Market - Quasar Main - Pretty Photo - Rock Form Builder
As I’ve been trying to explain, these plugins do not modify anything on file base. So the errors you are keep getting is not related to our products.
Enjoy!
XanderRock
Hi, I informed you on this forum that I was going to make a request to Envato for a refund and strangely enough you have removed the post.
I made the request anyway and Envato informed me that they would notify you and that you would get in touch. That was 4 days ago and I have heard NOTHING from you.
Please refund my money as I do not have it to waste and stop deleting my posts. If you cannot support me refund my money – simple.
Hi,
We have answered this request 4 days ago. And as I see you’ve made a new request. We also have replied to that as well.
Hi,
Where did you send the replies to as I received nothing, nothing 4 days ago and nothing today. No formal complaint or reference number in relation to my refund request. Please send to the email address that you have for me on file because the rumour going around is that Envato do not issue refunds. They say they do but just ignore customers emails and the only way they can get their money back is by asking PayPal to take back their payments. When they do that Envato puts a stop on the customers account so they no longer have access.
I am hoping that the rumour is not true and you will do the decent thing and just refund me. The rumour is also that you delete bad reviews and comments which is what you have done and why the post I sent on this forum 4 days ago has been deleted.
Hi,
I still haven’t received any reply to my request for a refund.
As previously stated in the post that you deleted from this forum I am no longer interested in your product or your support and request a refund.
Can you respond please
Hi,
It seems like you’ve been using our product for over 7 years. And your issues are not related to our theme or plugins. Thus, your request for refund has been declined.
Hi. I have just renewed my support. Can you tell me how I update my theme please. Thanks
Hi bsugar7,
Thanks for re-newing your support 
If you are using 4.0 or below, you should update via FTP. May I learn your version?
You can use our Support Forum for further questions.
Enjoy!
XanderRock
I am using version 1.8.
Can you provide the step by step, full process.
As it is such an old version is it best to update it first, plugins first, or Wordpress first.
Thanks
Hi bsugar7,
Let’s get into the updating details. First, disable all plugins and themes. Then, update the WordPress. After that update the Quasar Theme following these steps;
- Connect to your FTP
- Go to “wp-content/themes/quasartheme/”
- Delete the “quasartheme/” directory and all of it’s content
- Download the new version from Themeforest
- Unzip the installable zip file
- Upload the “quasar/” directory to “wp-content/themes/”
- Make sure you do not duplicate directories
WRONG : wp-content/themes/quasar/quasar/ THEME FILES CORRECT : wp-content/themes/quasar/ THEME FILES
- Now login to your WordPress Admin Dashboard and go to “Themes”
- Select “Quasar” and activate it
- It will bring a notification to install new plugins. Follow those notification steps.
- Now you have the latest version
Enjoy!
XanderRock
Hi.
I have been trying to get support for this for 4 days and had no reply whatsoever from you despite sending several emails.
As I said in the email sent in the support forum, your instructions did not work. Since then you have not responded, hence why I am trying to contact you from here. Waiting for 4 days just to get a reply from you isn’t very good at all. Especially if your reply does not even solve the issue and I have to wait another 4 days for another reply.
Can you respond please and also let me know what the average response time for you to reply to customers is.
Hi,
As can be seen clearly in your error logs in our Support Forum, your issues are related to your plugins. Our theme and plugins are working normally.
We have also replied your question in our Support Forum.
Enjoy!
XanderRock
Hi
The response that you put on RockThemes Support is slightly different to the one that you have sent to this public one, not sure why that it is. You also never responded to my question about your customers response time so I am asking you again. What is your average customer response time? Can you answer please?
If you only support your own theme and plugins can you list the ones on the website that are not yours. Please also explain how plugins that are not your own can cause the error log when they have been deactivated. I would think that they would cause errors when they are activated, not deactivated. Once deactivated they have no contact with website so how are errors caused?
The only plugin that is listed in the error log is WP supercache. I am copying this reponse to RockThemes Support too
Hi,
Our Support is within 24 hours here and in our Support Forum as well. There is no time difference with here and our Support Forum. We try to answer every question related to our products within this time frame.
Some 3rd party plugins (such as caching plugins) modify .htaccess file. They also modify some other files. So even if you have deactivated or deleted it, it will still function in your file base and .htaccess. Thus, you should know what plugins you are using and how they function.
What we can advise to you is, to make sure your files are restored back to original after deactivating those 3rd party plugins. These changes may be different for different 3rd party plugins. But as you can see in the errors clearly, the issues you are having is not related to our theme our plugins. So fixing those issues on your site is beyond our support scope.
The plugins which comes with our themes does not make any changes on .htaccess. So you can safely deactivate them. This is why I have advised you to deactivate all plugins and update the WordPress first.
Once you have updated the WordPress simply update the Quasar Theme with the instruction we have given to you in our Support Forum. Then you will see the required plugins notice. Which will ask you to install/activate theme based plugins. You will see the list of them once you activate our latest version.
Enjoy!
XanderRock
hi xander, i see on my site using quasar this error: wp-content / themes / quasar / js / quasar.jquery.min.js
Hi webideale,
You may want to update to the latest version. Also, your Support Period has ended. You should re-new your support.
Enjoy!
XanderRock
Hi Xander, my version is 4.5
Hi,
Our latest version works beautifully.
If you are having issues it should be something on your site. For further assist you should re-new your support.
Enjoy!
XanderRock
Rock Page Builder option is not showing on page section. Can you confirm me where is option and how can i enable Rock Page Builder feature
Hi shashikantsrivastava,
Did you update the theme to the latest version? You should see the button at the right sidebar once you have installed the latest version.
Enjoy!
XanderRock
Yes, I have updated Latest Version. It is not showing. Please check screenshot.https://pasteboard.co/JWyU6gk.png
Hi shashikantsrivastava,
Our latest version should contain some updates on our plugins as well. Did you update them?
For further questions, you can use our Support Forum.
Enjoy!
XanderRock
Hi XanderRock
I’m getting errors when saving page builder and the widget are not being added to the footer.
This happen when I did an upgraded with WP and the theme.
https://imgur.com/a/JUuU7iUWP Current version: 5.6.1 Last checked on February 6, 2021 at 2:06 am
I’m using Theme Version 4.4
Thanks in advance
Also In the theme option I cannot change colors or any options. in the theme.
Thanks in advance.
Hi sdstudio69,
Those errors should not be there after the update. May I learn what was the latest theme version before this update? Are you using Child Theme? Also, can you try to disable all 3rd party plugins and see if that makes any change?
Enjoy!
XanderRock
Hi sdstudio69,
Can you register to our Support Forum for this?
http://support.rockthemes.net/Enjoy!
XanderRock
I am facing many issue while building the website. 1. The Curvy Slider I am have updated many times but haven’t get fixed the new images are showing its just loading. 2. Not able to modify buttons as per the new style if I add some third party plugins then that option is not available in rock page builder 3. Not able to modify header the favicon i have changed many times but it gives save error
please respond me back as soon as possible
Hi shivsingh,
Thanks for messaging to us We provide support via our support system. You can easily register to our Support Forum for your questions;
Enjoy!
XanderRock
aNYTIME i TRY TO ADD MY LOGO TO THE HEADER i GET A ERROR MESSAGE
Hi gadahfi7,
Thanks for buying Quasar Theme May I learn your Quasar and WordPress versions?
Enjoy!
XanderRock
Quasar 4.3 and wordpress 5.5.3
Hi gadahfi7,
Can you email us your site and login details by using “Email XanderRock” form here;
https://themeforest.net/user/xanderrockEnjoy!
XanderRock
i can’t change site logo, footer background and no update theme option..
Hi intrainteractive,
Can you email us by giving your login details? That way we can be more helpful
You can email us by using “Email XanderRock” form at here;
https://themeforest.net/user/xanderrockEnjoy!
XanderRock
Hello, Quasar product actually not working on quasar version 4.3 Or quasar product issue occurred on my website.
Please reply asap.
Thank you
Hi shantranslation,
Can you email us by giving your login details? That way we can be more helpful
You can email us by using “Email XanderRock” form at here;
https://themeforest.net/user/xanderrockEnjoy!
XanderRock
Hello, I have updated the Quasar theme latest version 4.3 on my website.
After updating, “Quasar Products” section not working on my site. Please suggest for this.
Hi shantranslation,
Can you email us by giving your login details? That way we can be more helpful
You can email us by using “Email XanderRock” form at here;
https://themeforest.net/user/xanderrockEnjoy!
XanderRock
hello dear .. i cant find theme updating option and i cant change website logo
Hi intrainteractive,
If you are using a version older than 4.0, you should update the them via FTP. You can update it as follows;
- Connect to your FTP
- Go to “wp-content/themes/quasartheme/”
- Delete the “quasartheme/” directory and all of it’s content
- Download the new version from Themeforest
- Unzip the installable zip file
- Upload the “quasar/” directory to “wp-content/themes/”
- Make sure you do not duplicate directories
WRONG : wp-content/themes/quasar/quasar/ THEME FILES CORRECT : wp-content/themes/quasar/ THEME FILES
- Now login to your WordPress Admin Dashboard and go to “Themes”
- Select “Quasar” and activate it
- It will bring a notification to install new plugins. Follow those notification steps.
- Now you have the latest version
Enjoy!
XanderRock
i have the latest version of QuasarVersion: 4.3 and still have the problem thank you
Hi intrainteractive,
Can you email us by giving your login details? That way we can be more helpful
You can email us by using “Email XanderRock” form at here;
https://themeforest.net/user/xanderrockEnjoy!
XanderRock
I have the 4.2 version of your them, however my Home page items dont show up, they just spin…I tried everything. My site is www.creativegeniustech.com
Hi gadahfi7,
Thanks for buying Quasar Theme WordPress 5.5 brings some changes which affects our old version. We are about to release a new version in the coming days which will be compatible with the WordPress 5.5.
Enjoy!
XanderRock
ok great, I need it bad
Hi gadahfi7,
It’s already released You may update your Quasar WordPress Theme to the latest version
Enjoy!
XanderRock
I dont see, where to download it, also i tried to register for support. But your registration tool is not working. Can you email me at creativegeniustech@gmail.com
It seems the moment I add curvy slider to my home page, then everything goes blank
The problem is with curvy slider, I reinstalled my whole wordpress, the curvy slider still not working
Hi gadahfi7,
Are you using our latest version (4.3)? Because it shouldn’t do that with our latest version. If it still does, can you disable coming soon page so I can check your site better?
Enjoy!
XanderRock
hi XanderRock, i just paid for support, main purpose is upgrade my theme, it’s still 3.1 version and i need your support to upgrade to newest version. Before my previous support expired, I tried many time to registered your support system, but all failed and it’s really confusing for me because my original evanto email no use any more:) , so i can only contact you here. can you contact me by my email please: andres@rtscan.net, thanks ！
Hi duroy2005,
Thanks for renewing your support I’ve just replied to your email
Enjoy!
XanderRock
Hi XanderRock,
1. If I’m looking to get all the animated sliders, which of the themes to purchase? 2. Once we edit Slider and use it in WP, is there any way to use the same code outside of WPress or it cannot work outside WP?
Thanks!
Hi rickson7,
Thanks for your interest on Quasar WordPress Theme. Let me try to answer your questions one by one;
1 – All sliders in the Quasar Demo are included in Quasar WordPress Theme. When you install Quasar Demo Data, sliders will be added to your site.
2 – We do not have any version outside of WordPress. Curvy Slider specially made for WordPress and Quasar Theme.
Enjoy!
XanderRock
Hi XanderRock,
Thanks for quick reply. Last question: So to use the Curvy slider in WP I HAVE to use the Quasar theme? Or is there a way I purchase the theme, build the slider then use it with another theme I already purchased before and built my site with? Just wanna use the sliders that you guys have made very well
Thanks
Hi rickson7,
Yes, Curvy Slider V1 will only work with Quasar Theme. And Curvy Slider V2 will only work with our Azoom Theme. They are specifically built for our themes from performance to integration. So they will not work with other themes.
Enjoy!
XanderRock
Hi xander, how are you? google search console tells me that my Cumulative Layout Shift are high. the plugin developer I use for the cache tells me it could be a theme issue. What to do? Thanks
Hi,
CLS is a feature which tries to detect user experience. For more details you can check this;
https://web.dev/cls/It’s about what you use on your page. For example, if you look for the CLS score of this page of our demo, you will see it’s score is very well;
http://quasar.rockthemes.net/home/home-portfolio-static/
Enjoy!
XanderRock
Hi xander, I have tried your page. sometimes pagespeed gives me a good score, sometimes no. I’ve tried using webpagetest and I’m getting results higher than 1.0. so not exactly positive. What do you think about it?
Hi,
You are giving false information. Google gives great scores for that link of Quasar WordPress Theme.
Also, you must re-new your support!
Enjoy!
XanderRock
Hi xander, the problem was on the width between the parts of the menu. The peculiarity was that pagespeed in the part of the data that detects by itself tells me that I exceed the cls values while in the data control part it gave me a good value. P.Š. I have no reason to give false information. now webpagetest are right.
Hi xander, sorry to bother you. As you know, I’m working on the cumulative layout shift. If you go to the page indicated by you: http://quasar.rockthemes.net/home/home-portfolio-static/ using chrome’s web vitals extension you will find that hovering the mouse over the different menu items when opening the curtains increases the cumulative layout shift value. This also happens to my site
Really awesome theme – would all the headers/sliders come with the theme ? I would be using the “home-business” if I decide to buy….
Hi limco777,
Thanks for your interest on Quasar WordPress Theme Yes, sliders are included. You can also select header models in Theme Options.
Enjoy!
XanderRock
