611 comments found.
Is there a way to add a social login to the theme? do you offer a compatible plugin to work with it?
Ever since updating to the latest version, the autoplay feature on the Razzi slides is buggy. I have multiple slides(4) in one slider. The slider is set to autoplay but it only changes to one slide and that is it. The other slides don’t autoplay. Help resolve this.
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
I created an OnePager and I put the anchor in the menu with #, i.e. #kontakt and CSS ID = kontakt Whatever I am trying, the menu doesn’t work.
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hello, can you tell me if I can have 2 shop pages that contain separate products?
Hello,
Currently the them supports 1 shop page only
Thanks.
Hello, Since updating to the new WordPress version 6.7, the previously translated language is no longer working. I am using Loco Translate. What is the solution? The theme is from Envato Elements.
Did you update the latest version of the theme?
Yes, I updated the theme just today.
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
I installed the Home v39 – Accessories demo and I get the same error as you have on the website.
We fixed it. Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Thanks for solving the problem. By the way, congratulations on the new Ecomus theme. The decision to take a mobile-first approach to your design is great. The theme really looks beautiful on mobile devices. It’s clear and concise, the functionality is good. Keep developing it, thanks!
Thank you very much
I accidentally deleted a subdomain with this theme active and i cant activate it on another domain now because of that. Can you please help? I never got to use this theme because of that
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hello, How do I disable images changing to the next image on hover in the product catalog page? I think such effect is nice only for a fashion store. Images don’t need to change to another image on hover. I can’t seem to find that option in the theme panel. Thanks!
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as soon.
https://drfuri.ticksy.com/Thanks.
Look, not everything is about creating a ticket. Are you not tired of tickets? How about just give the solution here so others can see how to do it? Kindly update your documentation to show this. Images keep swapping on hover, how do I disable this?
As you haven’t purchased the theme, we kindly request that you create a new support ticket. This will help us maintain a clear support history for all customers and ensure that those who have purchased the theme receive timely assistance.
Thanks.
How do you know I didn’t purchase the theme? Do you need a screenshot? Is this the only section of this site I can get this theme? I hope you get the hint without me having to say it here? If you can’t provide a solution here, that’s fine. I won’t be creating a ticket just for you to type in a few words. It clearly shows how your customer service works. If it doesn’t get fixed, I’ll request a refund from my other account. All the best
Here’s the solution for people stuck on this.
ul.products li.product .product-inner:hover .product-thumbnail:not(.hover-swatch) .product-thumbnails—hover .hover-image { opacity: 0 !important; }
OK. Thanks.
Is it possible to change the website logo?
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hi, your theme has the phone field on checkout set to optional. How can I change it back to required?
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
I figured it out. Nice one!
Hi, I have a display error with the slider, columns and I see that I have the same error as others. Is it a theme issue?
https://prnt.sc/cHL5E-1cQp_THi,
We will fix and update the them soon
Thanks.
Hi, The slider can’t show normally,found there is a complication between the add-on plugin and element plugin, how to resolve this?
https://imgur.com/a/UV8euJeHello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.
Hello, pls how do i import an element or a single page from another deo in your theme. WITHOUT breaking anything. thanks
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hi, I am trying to to create a. support with the ticket.
My Purchase item Url is https://themeforest.net/item/razzi-woocommerce-wordpress-theme/31833761
License Name : Sahi CHa.
Whenever I try to create the ticket it says the product code is wrong.
Why is it?
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Filter does not work in mobile devices. In Desktop it is fine. It was working fine before updating woocommerce to latest version. Please help.
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hey,
I’ve just installed your theme which seems to be great.
But impossible to finish Demo import (Decor and Food) ? It’s always running and never finishing. Message Generated image ID 367 successfully (157 images left)
I try to upload 3 times and i got the same message.
Thank you for your help
Patrick
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.
Hi,
We didn’t check the theme with this plugin, so we are not sure that it will work fine
Thanks.
Hello,
I noticed a problem. Wp cookies (Remember me check box) is not working if users log in from your my-account icon of header nav bar although it is working on wp-login page. I logged in the website by checking the remember me check box from the sign in side bar which is appeared after clicking my-account icon and I close the browser. And after few hours, I reopen the browser and go to my website. At that time, I need to login again.
How can I solve that please?
With thanks, Tha Khin
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hello,
I’m having trouble with my website’s homepage. Whenever I make an update, a large white space appears between the header and the section, and the page title is included automatically. I’ve tried deleting and recreating the website multiple times, but the issue persists. I’d like to remove both the white space and the header title.
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.