612 comments found.
Hello,
I’m having trouble with my website’s homepage. Whenever I make an update, a large white space appears between the header and the section, and the page title is included automatically. I’ve tried deleting and recreating the website multiple times, but the issue persists. I’d like to remove both the white space and the header title.
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hello,
Our company will be closed from Saturday, August 31st to Wednesday, September 4th for the upcoming holidays.. This means that there may be a delay in responding to your queries..
However, we will still be monitoring our email: drfurion@gmail.com and support tickets system: https://drfuri.ticksy.com/. If you have an urgent matter, please create a new ticket in our support tickets system and we will get back to you as soon as possible.
We apologize for any inconvenience this may cause and we appreciate your understanding.
Thanks!
Hi, RAzzo – Brand Grid have provlem “Warning: Undefined array key “content_border_style” in */wp-content/plugins/razzi-addons/inc/elementor/widgets/brands-grid.php on line 408”
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.
Hello,
Do I need to activate the theme using purchase code? If yes, where can I do it? I can’t find any option to do it.
The purchase code is used for update and support the theme, so you don’t need to activate it now. We are working this feature, so you need to activate it in the near future
Thanks.
Je trouve le thème très bien, les explications sont très claires mais par contre je ne trouve aucune explication concernant le mini panier qui se déroule sur la droite de l’écran, le mien reste en anglais, je ne sais pas où changer ça, je ne trouve aucune réponse à ma question
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.
good day my woocomerce shipping zone isnt fully functional, the moment i edit one of the shipping zones, the rest of the zones dont show up
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Not able to install demo content. it keeps loading with no error and no message. Please help.
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.
Hello! Since the translations are linked to the main theme, and not the child theme, all translations are gone when there is an update. Is there a way to keep the translations? Thank you! Marie
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hello, It looks like the “Infinite loop” function of the Razzi lookbook slider (can be seen here https://razziwp.com/fashion/home-asymmetric/) doesn’t work. When I set autoplay and infinite loop on, it loops only once and stops at the last slider. Is this function broken on the theme?
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hi,
We checked your site and it is working fine. Please check it again
Thanks.
Hi!
The related products area is not showing the images. I have last version of RAZZI and last version of Wordpress and plugins. https://www.hsdenim.com.ar/product/saco-pano-samy/Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
The latest version of the theme is not compatible with latest WooCommerce templates, please see screenshot
https://snipboard.io/Wca7l3.jpgHi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hi,
This issue does not always occur and only affects the desktop version. The mobile gallery always works nicely.
For some reason there is no thumbs carousel under the main product photo. The photos themselves are read in the code, but are not visible.
When the problem occurs, the OL photo list does not have the swiper-wrapper class. Styles related to Swiper don’t load either. this is visible in the screenshots
- I have no cache or code minification. - I deactivated most of the plugins and that didn’t help either. - I have all the latest updates.
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hi,
Just presale question.
Is it possible to put custom content in megamenu? Is there any example of megamenu with custom content in your demo?
Thanks!
You can put custom content in the mega menu
Thanks.
Hey, the slider CTA button are not working when aligning them to the right. The became non clickable as well as the URL is the same on all slides even though the URL’s are different. You can check this website for further investigation https://jerusalemartmuseum.com/
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hello,
could you give us a CSS code, we want all our products to have a light gray background color eg: #cecad1
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
how to change the background of the vertical menu “choose department” home v42
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.
ya lo hice
Hello! I bought this theme and just started setting it up. However, I noticed that when I set the home page header background to transparent, it works fine initially. But each time I update the page, the option resets, and I have to select “Background Transparent” again. Is there a way to fix this so I don’t have to redo it every time I make an update? Please help.
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Yes I have sent you an email
What is your email? We don’t find it
This issue is not just affecting me; it’s a problem with the theme itself. Fixing it would benefit everyone. When I made the comment, you asked me to email you. Now that I have emailed you, you want me to pay for an extension for support before you fix this issue. Sorry, but I won’t pay for issues with your theme.
We replied to your email. Please check it again
Thanks.
How do I change the woocommerce ADD to cart button, the header 04 menu background from Black to any other color?
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
not interested!
Hi, I have installed the latest version of the template and cleared the browser cache. Unfortunately, on the desktop computer, the gallery in a single product is not visible. I can switch between the photos, but the thumbnails below the main photo are not displayed. How can I fix this?
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.
Hello,
I hope you are well. I’m working on the site: https://hoodies-oversize.com/ I have some problems with the Woocommerce part.
I can’t modify the prices of the products I create. I can’t create variable products in the back office. Could you please help me?
Thanks in advance
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.