Discussion on Razzi - Multipurpose WooCommerce WordPress Theme

Discussion on Razzi - Multipurpose WooCommerce WordPress Theme

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611 comments found.

Hello,

Our company will be closed from Tuesday, February 5th to Friday, February 16th for our country holidays. This means that there may be a delay in responding to your queries..

However, we will still be monitoring our email: drfurion@gmail.com and support tickets system: https://drfuri.ticksy.com/. If you have an urgent matter, please create a new ticket in our support tickets system and we will get back to you as soon as possible.

We apologize for any inconvenience this may cause and we appreciate your understanding.

Thanks!

Do you have razzi adons for Gutenberg. Addons for Gutenberg is necessary because performance is better. Really need adons for Gutenberg

Hi,

We will check and improve it if possible

Thanks.

Great theme, Iv had it separatley and from envato market. 1 issue though, that seems to happen in all my websites using it. On the Razzi Slides, the button link works for only the first slide. Also, if i check the link to be pressed from the whole slide, it will work on all slides, not just the one iv selected.

Hi,

Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.

Thanks.

Hello sir.., can i run Google add to this theme

Hi,

Can you please provide a more detailed explanation of this question?

Thanks.

I mean can i run Google AdSense @ add to This theme ??

Hi,

You can add Google AdSense into the theme and run it.

Thanks.

How can I change the order of the items in the widget “Razzi – Products Filter”?

Hi,

Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.

Thanks.

According to the display on https://themeforest.net/item/razzi-woocommerce-wordpress-theme/31833761, you should have made an update on December 12, 2023. However, your changelog still points to version 2.0.7 from November 23, 2023. What is the current version?

Hi,

We will update it soon.

Thanks.

there is no response in my open ticket #3539004 , please checkit and reply asap

Hi,

We replied your ticket. Please check it again

Thanks.

I just bought your theme over 4 days ago. You need to fix some pages cos they have issues after i was done with a successful installation. You have not fixed my issue since 3 days now and thats what is delaying my website project. I am really trying to be patient and considerate because this is a public space (comments). Kindly fix the minor issues raised in my ticket. PRIVATE TICKET #3532704

Hello,

Thank you for reaching out and for your patience as we work to resolve the issues you’re experiencing with our Razzi theme. We sincerely apologize for the delay in addressing your concerns.

We have assigned a dedicated team member to your support ticket (#3532704) who is currently investigating the issues you’ve reported. We will keep you updated on the progress and provide you with an estimated resolution time as soon as possible.

i have provided the necessary in the ticket

Thank you! Our team will take the necessary actions and has a feedback for you in the ticket.

I have sent you 3 e-mails, and still didn’t get any answer….

Hello,

Thanks for reaching out to us. Perhaps they went to the spam inbox. We will check our mail box again.

For faster assistance, please open a ticket on the support site. Our team will be ready to help you.

I just bought your theme and installed successfully but i have some questions while editing. kindly reply my ticket asap. thanks .. PRIVATE TICKET #3532704

Alright but please your response time is too slow. kindly attend to my ticket, its a new website that needs to go live asap. I have done my part, remaining your theme’s part

I am really trying to be patient and considerate because this is a public space (comments). Kindly fix the issues faced in my ticket. PRIVATE TICKET #3532704

Hello,

Thank you for your patience and understanding as we work to resolve the issues you’ve encountered with our Razzi theme. We sincerely apologize for the delay in addressing your concerns.

We understand that this delay has impacted your website project, and we are working diligently to provide a resolution as quickly as possible. Our team is thoroughly investigating the issues you’ve reported and will provide you with an update shortly.

Thank you again!

Hello, after updating the the last version when i’m on product page and I click on a photo to show it full screen, after closing that photo it’s not fully disappearing but it’s appearing as a top layer and the site cannot be used until the page it’s refreshed. This happens only on mobile devices. The theme template used is the one for Jewerly. It’s used on the site carousel1994.com

Hello,

Thank you for your feedback. We’re aware of this problem from our side too. Our developers are working on it. We will try to fix it and release a new update soon.

Hello, I’ve updated to the latest version of the theme, and I have an issue. On the product page, the gallery to the left of the main image is not displayed (I’ve noticed that this problem occurs in the Chrome browser, but not in Microsoft Edge)

Hello,

Thank you for your feedback. Perhaps this is a cache-related issues. Please clear all caches and test it again. If this problem still persists, please open a ticket on the support site and provide the admin login credentials. Our team will be ready to help you test and fix this issue.

Thank you

Since the previous update the gallery product images aren’t showing. I’ve just done the most recent update as it was listed in the fix but this they’re still not showing on my site. I’ve purged the cache.

Please advise?

Hi,

Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.

Thanks.

The theme is not compatible with WooCommerce 8.3.0 and it disables the product image gallery in the mobile version.

Hi,

We fixed it. Please update the latest version of the theme and check it again

https://razziwp.com/doc/#/update/update-theme

Thanks.

Hey there. My support has expired but I just wanted to let you know about a potential bug on the cart page. It seems the padding/margins/white space between the ‘Proceed to checkout’ button and the footer is missing. This looks off and also leads to issues when the ‘Show Cross-Sells Products’ setting in Customising>WooCommerce>Cart is active. I couldn’t link the issue to any of our plugins.

Hi,

Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.

Thanks.

How (where) to translate string “In Stock” to show in catalog only avaible products? Found it with LocoTranslate, but catalog page still show “In Stock”

Hi,

Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.

Thanks.

Hi, anytime i update this homepage, it breaks a line between the header and the section. It automatically include the page title with a large white space. I have deleted my website countless time. but anytime i edit the page, it goes back. I dont want the white space nor the header title showing. here is a screenshot, https://pikwy.com/web/6549432d429a0f6426579abe

Hi,

Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.

Thanks.

The theme was good until they added too much code, please work on reducing the code of the theme and speeding up the theme

Hi,

Thank you for your suggestion.

We will check it again and improve it in next versions

Thanks.

Hi there, the last update doesn’t come up in the envato plugin.

Hi,

Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.

Thanks.

Hello! I bought the theme and I really like it. I have a question: in the social menu the telegram icon works only if I specify the URL – telegram.com, but this is not the messenger official address. I need it to work with the address t.me . Can you fix it?

Hi,

Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.

Thanks.

Sent an email to support. Thank you!

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