1365 comments found.
Hi Pirenko ! Really great work my website looks awsome thanks to you ! However, since the last two updates, I experience problems on my pages beacousae there are no margins anymore in WP Bakery elements : https://lions-multisports.com/decouvrir/ Is there a simple way to fix that ? Maybe a parameter I have missed ? Thanks to you !
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
If you don’t want to renew support please send us a private message (contact form on this page https://themeforest.net/user/pirenko )
Cheers!
After update the logo image of the collapsed left bar is alligned to the left, but I would like it to be centered in the collapsed bar. How can I change that?
Hi,
We don’t see any purchase badge and all enquiries must be placed with the account that bought the theme. Please log in with the correct account and contact us again.
Cheers!
Hi
Hope U re find a this time.
I’ve a question ?
Why we have Pirenko’s name in the XML’s links like https://domainename/pirenko_portfolios-sitemap.xml ?
We dont need it (pirenko) for the first level
It should be https://domainename/portfolios-sitemap.xml
It’s not good for our SEO.
We cant see it in our pages but google see it , its good for you 
but not for us. (we dont want to index a “pirenko portfolio”
We want to remane it or remove in the next update ?
Just another point
Is there an issue on last update ? Because since my last post i saw that some people had same probleme like me on update between the framework and Jscomposer
Best regards
Hi,
Here are my comments:
1) You can change the portfolio slugs on the advanced tab of the theme options. Your sitemap should read the portfolio slugs from there. If it is reading the custom post type internal slug then it is doing it wrong
2) Last update is fine. People are having trouble, because they forget to update the bundled plugins
Thanks!
Is it possible to always have the menu open, but that always the small arrow (left move) is there, so that a vistor can collapse the menu himself?
Hi,
Thanks for reaching us! We’re sorry, but that is not an option.
Let us know if you have any further enquiries or if you buy the theme and need help with something.
Cheers!
Hi, I installed the last update of Samba theme. But when I try to update/install the required plugins, it doesn’t work with Samba Framework and WPbakery. My website is now upside down ! I got an “invalid license key” message, but that’s wrong. Would you help me ?
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
If you don’t want to renew support please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) and include a link to the page where you are having that issue.
Cheers!
after updating the theme, the page stopped working
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
If you don’t want to renew support please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) and include a link to the page where you are having that issue.
Cheers!
Hi
Hope you are fine
Last update broke dsign style on fullwidth and some margin/padding
Update are done as you recommand
I have restore my website but again and again with last update it broke de design style
Best regard
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
If you don’t want to renew support please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) and include a link to the page where you are having that issue.
Cheers!
Hi, is there any way to extend the slider behind the menu on the front page?
Hi,
Thank you for reaching us!
That is not a theme option, but it can be achieved by adding some custom CSS code. Let me know if you have any further enquiries or if you buy the theme and need help setting that up.
Cheers!
Hello, does this theme has product categories? Am building an ecommerce site. Urgent response please
Hi,
Yes, the theme supports that feature. Let me know if you buy the theme and need help with something. Thanks!
endless loading demo on Chrome, FireFox and Edge
Hi,
Thanks for reporting! The issue is sorted now. Have a great evening!
Cannot update Samba Framework or WP Bakery Page Builder. Unable to use theme now.
“Error! This license is already registered on xx.xx.xx.xxx -> mysite.com – xx.xx.xx.xxx You can purchase an extra Samba – Colored WordPress Theme license here<\/a>.<\/p>
If you think this information is not accurate please send us a private message through the contact form on this page https:\/\/themeforest.net\/user\/pirenko<\/a> so that we can verify your purchase history.<\/p>”
You can easily verify my purchases (I have 2 purchases of Samba) and I’m only using 1 on our site. I can send you site IP and domain name if you need. This has never happened before and it’s affecting our business.
The IP address they me give me is not the correct IP #.
Now our entire website is HTML code and short code because this broke. We cannot reactivate WP Bakery Page Builder, and we cannot update it either.
Very poor experience.
Was able to fix by purchasing full regular version of WPBakery Page Builder for $45.
However, the option to click the button “do not show page title” is not available. Old pages still don’t show title where it was ticked, but cannot do for future pages.
Very disappointed.
But now using full version of WPBakery some of our pages don’t work like “Portfolio – with Titles” page.
And now
mysite.com is currently unable to handle this request. HTTP ERROR 500
Trying to create pages….
Very disappointed by your theme.
And still cannot update Samba Framework.
Hi,
Sorry to hear that you are having trouble, but apparently you are not following all the update steps. Please check this https://support.pirenko.com/ticket/3616/
Also, you did not need to purchase the WPBakery plugin, because the theme always provides a fully functional and updated version.
If you still have trouble please send me a private message with the WP login details through the contact form on this page https://themeforest.net/user/pirenko/
Thanks!
No, I did it properly.
There you say.
1. Install and activate this plugin https://envato.com/market-plugin/ 2. Follow the steps on that page to complete the plugin setup 3. Then you should see that my theme needs to be updated – click on the update theme 4. After the theme is updated go to Appearance>Install/Update plugins and select the update optionI already had the market plugin installed. And when I click update (step 4) it fails and I get “An error occurred while updating Samba Framework: Download failed. Not Found” or the above error that the license belongs to X IP on mysite.com and the X IP is the incorrect IP.
I tried deleting and reinstalling following steps 1-4 exactly and I get the same results.
If you still have trouble please send me a private message with the WP login details through the contact form on this page https://themeforest.net/user/pirenko/
Thanks!
Cannot update the theme. This is the mistake I receive: Updating Plugin Samba Framework (1/2)
Descargando la actualización desde http://www.pirenko.com/theme_plugins/samba/samba_framework.php?prk_version=73&prk_key=login&prk_domain=https://uraldes.com&prk_theme_id=5691055…
Ocurrió un error al actualizar Samba Framework: Descarga fallida. Not Found Updating Plugin WPBakery Page Builder (2/2)
Descargando la actualización desde http://www.pirenko.com/theme_plugins/js_composer/js_composer.php?prk_version=57&prk_key=login&prk_domain=https://uraldes.com&prk_theme_id=5691055…
Ocurrió un error al actualizar WPBakery Page Builder: Descarga fallida. Not Found
Hi,
Thanks for purchasing!
I’ll have to check that through the admin area. Your support period is expired and it would be great if you could renew it and open a support ticket here https://support.pirenko.com/
Anyway, if you don’t feel like that, please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Thanks!
Hi, my site has some problem on portfolio template page display. If I set the page as a portfolio template page. It shows nothing. Please help to take a look, thanks.http://bombax.ca/china/
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble please open a support ticket here https://support.pirenko.com/ and send us the WP login details so that we can analyze this situation.
Cheers!
Hi, i am facing problem with ” Load posts on the same page ” option no other option other than thumbs open single pages is working….Please guide me on the same .TIA
Hi,
I don’t understand your question. Please try to explain more clearly and send me a link to illustrate it.
Thanks!
I am actually finding problem in using page layout design ie “Dashbord->Pages->After selecting a page in general option->Load posts on the same page?” here no matter what option we select only yes- wide layout is working but even there the right panel isnt visible. and if we select any other layout design such as “Half width layout, yes- wide layout without right pannel etc the portfolio gets hanged when we click on the thumbnail. https://www.funtoogames.com/update/fun-food/
Your license key is registered here https://bis-mi.com/ and you are asking about http://www.funtoogames.com/
Please purchase an extra license and open a support ticket here https://support.pirenko.com/
Thanks!
There is a same issue in bis-mi too the page layout is set to yes half layout still cant see any changes on the page. https://bis-mi.com/grid-portfolio/
Please solve the license thing on http://www.funtoogames.com/ and I’ll assist you. If you think that I’m wrong please reach Envato Help Center.
Thanks!
Hi, I want to move the license from my old domain www.bis-mi.com to new domain funtoogames.com please help me with the procedure.
I don’t think you can do that. Please check this article https://help.market.envato.com/hc/en-us/articles/115005597566-I-m-making-a-test-site-it-s-not-for-sale-or-distribution-and-will-never-be-published-Do-I-need-a-license-Which-one-
And once again, about licenses issues please reach Envato Help Center.
Thanks!
Why are plugins not in download package? We cannot update plugins properly due to failure and them not being in download package. I thought these were included files in the purchase?
Hi,
Thank you for purchasing!
For easy updates please check this article https://support.pirenko.com/ticket/3616/ – the bundled plugins are downloaded and updated when you follow those steps.
If you still have trouble please open a support ticket here https://support.pirenko.com/ and send us the WP login details so that we can assist you.
Cheers!
Disappointing to say the least. Just provide the files we paid for! Site has been broken for hours and this did not help at all.
Download failed. Not Found
Plugin not activated. A higher version of Samba Framework is needed for this theme. Please update the plugin. If you are having trouble installing this plugin please click here to download the plugin and update/install it like any other plugin.
I’m not billing for support. I sent you a link explaining how to update the theme. If you can’t do it by yourself please open a support ticket. If your support period is expired and you don’t want to renew it please send me a private message here https://themeforest.net/user/pirenko and I’ll help you with the update.
Cheers!
If you think this information is not accurate please send us a private message through the contact form on this page https:\/\/themeforest.net\/user\/pirenko<\/a> so that we can verify your purchase history.<\/p>”
Sir, I did send a message through your profile several hours back, as your message requested me to do.
When a site is being updated all pieces of the puzzle need to be present for it to make the jump from an old version to the new. If the Framework and WP Bakery files are not there, but the site’s theme and core update, it breaks. Why not just put the file at the URL the “update” link sends people to? That makes no sense, and causes people trying to do a quick update to spend hours on something that should take seconds.
Even when removing plugins and trying to have them brought in from External Link fails. So if I was a new purchase, they too would not be able to get these plugins. Adding Envato Market plugin does nothing, it just forced me to move away from the child theme. Creating API did not allow for plugins to be downloaded.
Client site remains showing shortcodes with much of the site broken and not displaying. I bought a license for WP Bakery, but it does not correct the Framework that will not work, as the min. version requirement is 7.1 and I have 5.6.
Once again please send me a private message here https://themeforest.net/user/pirenko and I’ll help you with the update. Thanks once again!
Fine, another message has now been sent.
Developer has corrected the issue. Something happened related to license that needed to be fixed with his expertise. Thank you for the fix.
Thank YOU once again!
How do you center portfolio titles?
-No option in Samba Options page -No option on the individual portfolio item page -No option on the portfolio page.
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
Have 2 keys— I purchased Samba twice, but no current active support.
Just a few quick questions. Can I shoot you a message?
Hi,
You really need to renew support if you have questions about it. I’m sorry, but it is not fair for everyone that renews support. Thanks!
Latest update enlarged font site-wide and broke design. Why has this happened?
Hi,
Thank you for purchasing!
Your support period is expired and it would be great if you could renew it and open a support ticket here https://support.pirenko.com/
Anyway, if you don’t feel like that please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Thanks!
Hi,
the templates is broken after I update Samba to version 7.0. (current version is realy old – 2.3.).
Most errors are the same:
Fatal error: Uncaught Error: Call to undefined function vc_column_offset_class_merge() in /www/vidum.vyzkousej.net/vidum.vyzkousej.net/wp-content/themes/samba/vc_templates/vc_column.php:18 Stack trace: #0 /www/vidum.vyzkousej.net/vidum.vyzkousej.net/wp-content/plugins/js_composer-samba/composer/lib/shortcodes.php(120): include() #1 /www/vidum.vyzkousej.net/vidum.vyzkousej.net/wp-content/plugins/js_composer-samba/composer/lib/shortcodes.php(113): WPBakeryShortCode->loadTemplate(Array, ‘[vc_column_text…’) #2 /www/vidum.vyzkousej.net/vidum.vyzkousej.net/wp-content/plugins/js_composer-samba/composer/lib/shortcodes.php(216): WPBakeryShortCode->content(Array, ‘[vc_column_text…’) #3 /www/vidum.vyzkousej.net/vidum.vyzkousej.net/wp-includes/shortcodes.php(319): WPBakeryShortCode->output(’’, ‘[vc_column_text…’, ‘vc_column’) #4 [internal function]: do_shortcode_tag(Array) #5 /www/vidum.vyzkousej.net/vidum.vyzkousej.net/wp-includes/shortcodes.php(197): preg_replace_callback(’/\\[(\\[?)(vc_row…’, ‘do_shortcode_ta…’, ‘[vc_col in /www/vidum.vyzkousej.net/vidum.vyzkousej.net/wp-content/themes/samba/vc_templates/vc_column.php on line 18
I beleive that the problem is on version of WPBakery Visual Composer (Samba) which is on version 4.5., but I could not see the options how to update that plugin with the template as well.
Is there any link where is explained how update WPBakery in the same time with template too? Or is problem in something else?
Best regards.
Hi,
Thank you for purchasing!
It seems that you did not update WPBakery Page Builder indeed. Here’s some help with the update (theme and bundled plugins): https://support.pirenko.com/ticket/3616/
Cheers!
Hi, thank you for your reply. All plugins are correctly updated now, WPBakery and theme included. But every page with gallery are have errors now. New error is: [vc_gallery type=“flexslider_fade“ interval=“3″ images=“43,42,87,86,85,79,81,78,80,83,77,76,75,74,73,72,67,66,61,60″ onclick=“link_image“ custom_links_target=“_self“ title=“Dámské“ img_size=“large“]. Some pages, where the page is separated to more columns, are completly lost without errors. Is it something that can be fixed?
Those “vc_gallery” elements were never part of the theme. Probably they were coming from another plugin.
Thanks!
Hello, How do I completely remove or change this part of the url without mod rewrite: /portfolios/
Hi,
Thanks for purchasing!
You can do that on the advanced tab of the theme options.
In the future if you need support please head to https://support.pirenko.com/
Cheers!
Hi there- I have just updated Samba but am unable to update Samba Framework or Visual Composer, it says:
Downloading update from http://www.pirenko.com/theme_plugins/samba/samba_framework.php?prk_version=69&prk_key=login&prk_domain=https://unreeladventures.com&prk_theme_id=5691055…
Download failed. Not Found
I updated using Envato Market. Any ideas. I see in comments above that “registration is required”. How do I register?
Update – I registered in support.pirenko.com and was then able to update Visual Composer, but not Samba Framework. Do I need to extend my support to access those updates?
Hi,
Thank you for purchasing!
You don’t need to extend support for those updates, but it would be good if you renew it.
Anyway, if you don’t feel like that please send me a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Thanks!
