1949 comments found.
Hello, My website suddenly started to receive spam registrations, like 50 accounts everyday. And none of the recaptcha plugins can add a captcha to the login/signup form on the account page. Is there a fix for this? or a plugin that you can recommend that will work? Thank you
Hi,
Thanks for your feedback. You should use a reCaptcha plugin that supports WooCommerce.
If you need further assistance, please open a ticket on the support site. Our team will be ready to help.
https://uix.ticksy.com/Thanks
Greetings! I did a test to update the theme from Sober 3.1.3 to Sober 3.4.16 but I ran into a problem. I noticed that on the Check-out page the graphics are different, furthermore I am unable to modify the various items with the “WooCommerce Checkout Manager” plug-in (I also carried out tests with other plug-ins, the result is the same… it doesn’t work ) Why?
Hello,
Thanks for your feedback. WooCommerce has updated the default Cart & Checkout form with the new blocks. They are unfortunately don’t support your plugin.
You can revert these page using the classic cart and checkout shortcodes. Form the admin dashboard, you can navigate to Pages > All Pages to find and edit the Cart and Checkout page. You just need to replace the new blocks with classic blocks: “Classic Cart” (for Cart page) and “Classic Checkout” (for Checkout page).
You can check this document for more details:
https://woocommerce.com/document/cart-checkout-blocks-status/#section-7Hello,
Wishlist Share Icons only show up for logged in users. Is there a way to make them visible to all guests?
Hello,
Thanks for your feedback. Looks like it is a caching issue. Could you please share your website address? So we can test the wishlist and provide better assistance.
I just checked and the same happens on your demo!
Hi,
Thanks for your screenshot. Please replace the plugin Soo Wishlist with the new recommended plugin WCBoost Wishlist. The plugin Soo Wishlist is no longer maintained.
Thank you
Will this work with the Version: 3.4.0 of the sober theme?
Yes, it will work well. We have tested this plugin and it work well with the Sober theme.
Hi, I installed the WCBoost Wishlist plugin, however i run into various issues: 1. The wishlist page is always empty (should there be a shortcode in it?) 2. The add to wishlist icon doesn’t show up on category view on product image hover 3. The wishlist icon doesn’t show up in header
Thank you
Hello,
Thanks for your feedback.
1. Yes, the wishlist page of this plugin requires a shortcode: [wcboost_wishlist]. Please check your page and ensure the shortcode exists.
2 & 3. It could be a conflict issue. Please open a ticket on the support site. Our developer will check this issue for you.
https://uix.ticksy.com/Thank you
Is it easy to make the switch from WPBakery to Elementor?
Hello,
Basically, you cannot convert WPBakery pages to Elementor. But you can re-create your page with Elementors. It will not take much time.
You can check our documentation for more information:
https://docs.uix.store/sober/#/elementor/widgets?id=how-to-transform-wpbakery-content-into-elementor-widgets-Thank you
Hello,
The WPBakery Page update from the latest theme update fails “Download failed. A valid URL was not provided.”
Hello,
Thanks for your feedback. Please follow this document to update bundled plugins.
https://docs.uix.store/sober/#/update/update-pluginsOr you can simply delete the plugin and reinstall it on the admin page Appearance > Install Plugins.
Thank you
Has this been updated with Dokan support ?
Hello,
Thanks for your question. We haven’t specifically tested our theme with the Dokan plugin, so we can’t guarantee its compatibility at this time. While our theme may work with Dokan, we recommend thoroughly testing it in your environment to ensure everything functions as expected. If you encounter any issues, feel free to reach out to our support team for assistance.
Hi uixthemes,
Wordfence have reported multiple vulnerabilities on Revslider <= 6.6.20 and WPBakery Visual Composer <= 7.5. Please update these plugins asap.
Thanls.
Hello,
Thank you very much for your feedback! Please delete these plugins and reinstall them at Appearance > Install Plugins to get the latest version.
Hi uixthemes,
Wordfence have reported again other vulnerability on Slider Revolution <= 6.7.7. I’ve repeated the proccess but 6.7.7 is the available version. Can you update the plugin to 6.7.8 asap please?.
Thanls.
Hello,
We’ve updated the latest version of the Revolution Slider plugin onto the server. Please reinstall this plugin to update it.
Thank you
Thanks!
Hi uixthemes,
I’m sorry to bother you once again, but appears that Slider Revolution team has introduced a security hardening to prevent XSS on version 6.7.11. Can you update it on your server to let us to reinstall for update it?.
Thanks.
Hello,
We’ve just updated this plugin. Please delete it on your website, then go to Appearance > Install Plugin to get the latest version.
Thank you for feedback!
When visiting a category for example: /product-category/shirts
There are three tabs there Hot Products, New Products, Sales products. How can I edit these tabs or completely turn them off? Is it possible that I can replace them with product categories instead so like Shits, Coats, etc. ?
Hello,
Thanks for your question. Yes, the theme has options to turn off those tabs. If you want to customize theme, there are options that allow you to change them to categories, tags.
Yes but how do I access? I would like to delete them completely. I’m talking specfically under the categories not on the home page.
You can find the options for these tabs at Appearance > Customize. Please open a ticket on the support site and share your website address. Our team will be ready to help if you have any question.
https://uix.ticksy.com/Thank you
whatsapp product share option is missing in the theme, Can you tell how to add that
Hi,
Unfortunately, this theme doesn’t support the sharing option via Whatsapp yet. We will try to implement it into the next update.
Thank you for your feedback!
Hello,
How can I sort products on the product pages/categories so that they appear from newest to oldest? It works on the main page, but when I go into category tabs for different clothing types, it shows the products randomly.
Hello,
Thanks for your question. You can change the default order of products on the catalog pages with the option at Appearance > Customize > WooCommerce > Product Catalog.
Cant updat WPBakery in the new update theme.
Hello,
Thanks for your feedback. We’ve cleared server cache. Please try to update the plugin again.
WPBakery Page Builder inst working in the new update.
Hello,
Thanks for your feedback. We’ve cleared server cache. Please try to update the plugin again.
Hello, For some reason, all the fonts suddenly began to appear bolder than before. I followed the recommendation to update the theme and plugins, but unfortunately the result did not change. What to do with it? Thank you,
The font used is standard, which in this topic is Roboto. My site uagraphix.com Can you recommend anything to me? Thank you
Hello,
Thanks for your feedback. This is an issue with recent update from Google Fonts. Please update the theme to the latest version to fix this issue.
If this problem still persists with the latest version of the theme, please go to Settings > Kirki and clear font caches to fix.
Thank you
Hello,
All of a sudden, all capital “A”s show up bold when the font is Oswald. Also all text that has Poppins font shows up bold. Can this be related to the theme? Nothing has changed or been updated. Thank you
Hello,
Thank you for your feedback. This issue is caused by the recent updates from Google Fonts. We’ve just released a new version for this theme to fix the issue. Please follow this document to update your theme and fix the issue.
https://docs.uix.store/sober/#/update/update-themeThank you
Since updating the theme might cause other issues, is it possible to just share the solution to this problem only?
Also, i see that the issue is fixed in version 3.4.18, but the envato shows only 3.4.17 available to auto update
Hello,
The Envato’s server may be delayed in updating the theme version. You should try again in a few hours.
With the issue of the fonts, you have to update the theme to fix it. This is a problem with the Kirki plugin and we added custom actions in the theme to fix it. If you didn’t edit the theme’s files, you are free to update to update the theme without losing anything.
Thank you
Hi,
Could you please implement Google recaptcha integration for the modal user login/registration popup?
I’m getting too many spam registrations..
Thanks, Best Regards
Hello,
Thank you for your feedback. You can try this plugin to add reCaptcha the login/registration form.
https://wordpress.org/plugins/recaptcha-woo/You can also disable the login popup and require users to go the My Account page instead with the option in Appearance > Customize > Header > Header Icons.
Thank you
On the shop page, if filters are active the infinity scroll feature does not work. You can check this bug also on you demo at
https://demo.uix.store/sober-elementor/shop/?shop_nav_type=infinityCan you please fix the bug? Thank you
Hello,
Thank you for your feedback. Our developers are testing this issue. We will release a new version for the theme and fix this issue soon.
Is there a dark mode feature?
Hello,
Thanks for your question. Unfortunately, this theme doesn’t the dark mode. It was designed with light mode only.
What is this plugin KIRKI for?
does it necessary to the theme?
Please explain, since right now there is a confliting between PDF invoice mpdf
FATAL ERROR: FAILED OPENING REQUIRED ‘/VAR/WEB/SITE/PUBLIC_HTML/WP-CONTENT/PLUGINS/WOOCOMMERCE-PDF-IPS-MPDF-MAIN/VENDOR/AUTOLOAD.PHP’ (INCLUDE_PATH=’/VAR/WEB/SITE/PUBLIC_HTML/WP-CONTENT/PLUGINS/KIRKI/:/VAR/WEB/SITE/PUBLIC_HTML/WP-CONTENT/PLUGINS/KIRKI/CORE:.:/USR/SHARE/PHP’)
Can you check and help?
/var/web/site/public_html/wp-content/plugins/woocommerce-pdf-ips-mpdf-main/wcpdf-mpdf.php (112) #0 /var/web/site/public_html/wp-includes/class-wp-hook.php(324): wpo_wcpdf_modify_html(’<!DOCTYPE html>...’, Object(WPO\WC\PDF_Invoices\Documents\Invoice)) #1 /var/web/site/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(’<!DOCTYPE html>...’, Array) #2 /var/web/site/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(1000): apply_filters(‘wpo_wcpdf_get_h…’, ’<!DOCTYPE html>...’, Object(WPO\WC\PDF_Invoices\Documents\Invoice)) #3 /var/web/site/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(937): WPO\WC\PDF_Invoices\Documents\Order_Document->get_html() #4 /var/web/site/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(1004): WPO\WC\PDF_Invoices\Documents\Order_Document->get_pdf() #5 /var/web/site/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php(580): WPO\WC\PDF_Invoices\Documents\Order_Document->output_pdf(‘inline’) #6 /var/web/site/public_html/wp-includes/class-wp-hook.php(324): WPO\WC\PDF_Invoices\Main->generate_document_ajax(’’) #7 /var/web/site/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #8 /var/web/site/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #9 /var/web/site/public_html/wp-admin/admin-ajax.php(188): do_action(‘wp_ajax_generat…’) #10 {main}
Hello,
Thanks for your feedback. The Kirki Toolkit plugin is required to help the theme adding options to Customizer panels.
Based on your log, it appears that there is a missing file related to the PDF invoice plugin. This issue often occurs after a plugin update fails. To address this, consider the following steps:
1. Delete the PDF Invoice plugin. 2. Reinstall it to ensure all necessary files are downloaded again.
In most cases, this approach should resolve the issue. If you encounter any further challenges, feel let us know.
Hi, I have been trying to get help for almost 2 days now. I even purchased Support. But I haven’t heard back from anyone. The “Top Bar” is not working. I have done everything it says to do in the Documentation, but nothing I do seems to work. Can you please help me! Also, how can I change the header image for each individual product page? I would like to have a different image for every single product page, is there a way to do this within the theme customization or does it have to be done via custom CSS code? Thanks!
Hello,
Thanks for your purchases. Our support service may experience slight delays during weekends. We appreciate your patience and apologize for any inconvenience caused.
Regarding your questions, you can enable the topbar in Appearance > Customize > Header > Topbar.
With the page header image, it is not supported on the single product page. If you meant the category pages, you can change this header image by editing the product category, you will see the option to change this image.
Our team is checking your tickets too. We will reply to them soon.
Hello,
I hope you are well.
There is an issue with your plugin Soo Wishlist. Are you planning to fix it soon?
You can check here : https://ibb.co/GWCycrc
Best regards,
Hello,
Thanks for your feedback. Looks like you are using an old version of the Soo Wishlist plugin. However, in the recent versions, the theme stop supporting this plugin. Instead, you can use the recommended plugin to have the best compatibility with new updates of WooCommerce.
https://wordpress.org/plugins/wcboost-wishlist/Thank you
