114 comments found.
Hello,
My name is Sajjad from RTL-Maker . net
Are you have some themes or plugins that have no RTL support yet?!
But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.
We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net
Best Regards - Sajjad
I bought this theme but i can’t use WPBakery Page Builder. It wants activation. Do I need to buy too? I thought I could use the plugin when i bought the theme.
The header image doesn’t load / show when uploaded and selected in the header settings. any advice? thank you
Hi, I’ve looked at your links and documentation to upgrade the bundled plugins, but they lead to nowhere… Can you please advise how I can upgrade the plugins?
Can u please update the Theme and it’s Performance. Can’t delete any Templates, when using Caching Tools the site got mad issues, answers on Tickets taking forever, Bought this Theme about 2 months ago and now it seems it’s dead. Page about Updates (https://highgrade.ticksy.com/article/12954/) is no Content. Please help or i want the money back!
Hello,
We’re really sorry to hear this. Please fill this form and we’ll approve your refund request asap.
https://themeforest.net/refund_requests/newThank you for your understanding!
So you don’t have the effort to really help out? Get your support done!
Is there a reason why no one is responding to the support tickets? I have posted several tickets and have yet to get a reply
Hello, the team disappear at this time. No answer for my tickets… Some thinks doesn’t work. Please help US! Thanks
Is this theme dead? WP admin is insanely slow, VC is buggy, no fixes and this theme hasn’t had an update since June 2018.
NA
Hi, “menu appears after scrolling central logo ” doesn’t work (logo is displayed on the right”
Also “menu appears after scrolling left logo” doesn’t work (logo sometimes desappare) you can check on www.fancyweb.it, logo desappare under second row”
Hi, ess. grid bundled plug in link, pubblished in support page, give 404 error
Hello,
Please open a ticket at https://highgrade.ticksy.com and our support will help you with this one.
Thank you!
Update: the download links were updated as well: https://highgrade.ticksy.com/article/12954/
Thank you!
Hi, is it possible to set autoclose mobile menu on onepage site? Actually, mobile menu screen remain open after scrolling.
Unfortunately my support time is end. I bought two themes from higrade, and i love it. But this thing can be important for the ux. Can you past here the css code ?
Hi do you provide all PSDs
Hello,
Unfortunately, we do not bundle the PSD files in the theme package.
Thank you for your understanding!
Any updates coming out to support updates from WPBakery and Slider Revolution?
Hello: You can update the bundled plugins, please read this article: https://highgrade.ticksy.com/article/12954/
Thank you!
Considering purchase, but need confirmation Stash is compatible with WordPress 5.0.3 and optimized for Gutenberg? I don’t see it listed, but do see mention of updating a plug in bundle before updating to WP 5.0.x. Please advise. Thanks.
Hello,
Our theme is compatible with WordPress v5.x. If you decide to purchase it, please keep in mind that for any theme related questions we’re available at http://highgrade.ticksy.com/
Thank you!
Hi, I bought Stash and I have some problems: 1. Do I have to buy WPbackery as wel of should this plug in be free? 2. Demo content downloading does not work, how to fix this? 3. My sftp host is not recognized, I cant specify the port, so installing plug ins does not work. How do i fix this?
Hi,
This is a pre-sale question. It seems very customizable, which is awesome. I just want to confirm that I have complete freedom to design the home page however I like, etc. Many templates require certain elements for the homepage and I’d like to be able to completely edit and change it. Thanks!
Hello,
Our theme uses the WPBakery Page Builder (formerly known as WPBakery Visual Composer) and you can change everything in the home page without the any coding knowledge. Also, if you encounter any issue (if you decide to purchase it) you can reach our customer support here: https://highgrade.ticksy.com.
Thank you for your interest!
Hi where is the link for the internal pages of the site. Careers, About Us and etc.. Is this a one page template with multiple layouts only?
I was also wondering why the last update was on June of 2018. Are you no longer keeping up to date with WordPress and its most up to date versions?
Those are definitely concerns I have as a buyer of your product. Can you please clarify.
Thanks!
Hello,
Sure, you can view the inner pages by visiting http://highgradelab.com/stash/ -> click on the menu item “Inner Pages”
Thank you!
Quick review – I purchased this, attempted to upload it a variety of ways and worked with the word press support team to help, only to find it repeatedly crashed my website. I wouldn’t purchase this unless you know how to code yourself and plan on having a couple hours to fix it after spending money on it.
On the bright side, my refund is being processed fairly quickly.
The theme named as “Personal-Creative”, after installing this theme, the blog section is not coming completely. Left side contents are coming correctly, however the right side contents (Such as – Recent Posts, Recent Comments Archives, Categories & Meta) are coming blank. Would request you to check & revert.
Can you please reply on this – “Recent posts, Recent comments & all are now visible after installing “Personal – Creative”. It’s urgent, help me out asap.