114 comments found.
Do you offer PSD / Sketch Files?
Hello,
The theme doesn’t offer the PSD files.
Thank you for your understanding!
Hello, i’m considering to buy this theme, but before i would like to know, if its optimized with guttenberg (guttenberg compatible/ or will be) Also, is it possible to change the design on the buttons in the webshop part? and where you select the number of items in the webshop?
Hope to hear for you soon.
Support looks like it’s pretty poor. Added a ticket and no response. Looks like I’m not only one with the issue but they haven’t/ won’t post the fix out – all similar issues I found are unanswered or not in public view.
Hi, I’ve been using your theme for my web page for a while and overall I am still very happy with it. However, I once decided to hide the header/menu from my page but I want it back. The unfortunate thing is that I can’t due to two ‘errors’:
1. My header image won’t change. It shows a broken image link since it refers to an old image, but I cannot find how to change it (neither site identity or header image has an effect)... 2. I cannot find the theme options menu under appearance, but I recall changing the ‘hide header after scroll’ setting and want to change it back…
Is this a bug of the theme, or am I missing something?
Hi there, I am struggling to login (login in button does not work from https://highgrade.ticksy.com/) to my support for Stash theme and when I try to submit a ticket, the submit button does not work. I have still got a few months left of support. Can someone help please? Thanks
Thank you for reporting this! Now, we’ve received your ticket.
Hi, I am having problems with the MegaFooter. There is no option for me to edit with Visual Composer? Why is this?
Thanks
Hello,
Could you please open a ticket at http://highgrade.ticksy.com? Our support team will help.
Thank you!
When I try to import a demo, the wheel keeps spinning but nothing imports. I let it run for more than 30 minutes. How should I go about fixing this?
I also get problem when installing WooCommerce jQuery Cookie Fix. I get this error: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Hello,
Could you please open a ticket at http://highgrade.ticksy.com? Our support team will help.
Thank you!
Hello there, all preview images on the builder are not loading up, making it practically impossible to work with your theme. How can I resolve this issue?
Fixed it myself for now by downloading my own backup of an earlier version and uploaded the missing images.
I read a couple comments about the blog option, but is there an example available to checkout the blog design?
Thanks!
Hi! Can i used it without wordpress? just html5 files? Thanks
Hi, Love this theme and planning to buy it. But before that, just wanted to know if there is open menu option, as currently in all the demos I see is the burger menu. Please let me know on this.
The theme is so intuitive and looks so good, but the installation service is so bad, I hired this service to have installed the one click demo options because they didn’t work right, and eventhough they offer a ready to go installation with all the default setting, the service provider, theteamblossom and Envato Studio, said that it was plugin error and I had to contact with the theme developers. The fact is that the oneclick demo plugin is included in the folder and it should work just running the theme. If the theme doesn’t work properly I cannot say it’s properly installed so I’m afraid I have paid for this service for nothing, I am so dissatisfied with this service, with Envato Studio and the theme blossom, if you cannot properly install this theme, don’t offer this service so I have lost my money and my time with the 1 day express installation
Hello,
Please get in touch with our support team at https://highgrade.ticksy.com and they’ll help.
Thank you!
Is the Stash theme php 7 compatible/ready?
Ok. Waiting for a feedback for my ticket since Saturday and nobody is reacting: https://highgrade.ticksy.com/ticket/1658137/ Today it’s Tuesday and still nothing happened. This is definitely to long. What’s the matter?
I installed the theme and I’m trying to add new blocks, but this feature doesn’t works as expected. When I adds a block the feature add other block. Also some blocks are brocken.
Hello,
Our support has answered your ticket at https://highgrade.ticksy.com 3 weeks ago, could you please check it?
Thank you!
Hi, i am an Higradelab loyal customer
After Navy i bought Stash! Your theme are my favorite! I have a couple of question, i will post it on support page. Thanks
Hi, I’ve opened a ticket because Stash is crashing when I try to upload to WP. Please help.
Hello,
Our support has answered to your ticket on https://highgrade.ticksy.com 3 weeks ago, could you please check it?
Thank you!
Hello, I purchased the theme and I am looking for a block I saw in the demo and now cannot find it. Does this mean the block no longer exists? it is the 3×3 image block from the “online agency demo”
thank you
We are using wordpress STASH theme. We want to maintain Web Content Accessibility Guidelines (WCAG) 2.0 Level complaince.
We are using https://achecker.ca website to check for compliance. We are getting known issues, likely issues and potential issues as per WCAG 2.0 level A rules. We have solved known and likely issues.
Potential issues remain the same. Please advise on how we can resolve this.
This is a link to the page and attached is the corresponding report.
http://stash.canaccede.comI have created support request, but no one is reverting on it. PRIVATE TICKET #1567913
Any solutions for adding a button to the menu/header?