Your AI robot answered me the following:

It sounds like you are experiencing layout issues with StructurePress after updating to version 2.0.0. The most likely cause is changes in the theme’s architecture or compatibility settings with content builders like Page Builder.

Here are steps to address the issue:

Update Required Plugins: Ensure that all required plugins, including Page Builder by SiteOrigin, are updated to the latest version. Some layout issues might arise due to outdated plugins.

Import Demo Content or Prebuilt Layouts: As the update process might affect customizations or existing layouts, you can import prebuilt layouts using Page Builder. Create a new page in WordPress, select the Page Builder option, and import the layouts, ensuring you use the appropriate page templates, such as “Front Page with Slider.” This can resolve structural inconsistencies.

Manual Fix for Row Layouts: If your layout is broken with cropped elements, you must go into the Page Builder editor:

Edit each affected row. Navigate to the layout options and choose “Row Layout Full Width” or “Full Width Stretched,” adjusting the background settings (e.g., colors or images) to match your design. Review Custom CSS or Configurations: The update might have affected custom CSS or settings. To ensure consistent designs, check for modifications you’ve made previously in the Appearance » Customize » Additional CSS panel.

Check Theme Options Post-Update: Navigate to Appearance » Customize, review the general settings, and verify that all configurations align with the new theme version’s structure.

If the above steps do not work, I recommend submitting a support ticket at https://www.proteusthemes.com/help/support-rules/ for detailed assistance. This will allow our team to diagnose the issue based on your WordPress setup and provide specific resolutions.

It feels like a very long way to go that I’ve never experienced before with any theme. It’s up to the theme manufacturer to make sure their customers can update safely without having to make such major changes that you basically have to rebuild the website. Or for that matter having to go to all post or pages to fix errors. What a job!!!

Isn’t ProteusThemes a serious theme maker?

We’re quite serious, thank you. Contact us through your dedicated support portal so you can provide access credentials. One of our support team members will help troubleshoot this issue, despite the fact you do not have an active support license, and have not since 2018.

Hi,

We apologize for any issues you have faced with the recent theme update.

Can you please contact our support team by opening a ticket from the below link and share detail with our support team so that they can look into your website layout issues and guide you accordingly.

Kind Regards,

Hi,

Thank you for your feedback.

We have been updating all of our WordPress themes on regular basis. We have recently updated CargoPress, BuildPress, LegalPress etc and the update of this theme will be released as well in the near future. If you are having any issues then feel free to contact our support team by opening a ticket from the below link and they will help you in the best possible way.

Kind Regards,

Hi,

Thank you for showing interest in the StructurePress theme.

The StructurePress theme at present does not have a revolution slider but the slider plugin can be used with the theme and it will work fine. Any slider plugin can be used with the theme and it will work. In case of any issues feel free to contact us and our team will help you in the best possible way.

Kind Regards,

Hi,

We apologize for any issues you have faced after updating the theme to the latest version. Can you please contact our support team by opening a ticket from the below link so that our team can debug and investigate and guide you accordingly.

Kind Regards,

Hi,

Thank you for contacting us.

There might be any plugin conflict or compatibility issue due to which you are getting a Critical Error on your website. Can you please contact our support team and also share your website server log with us so that our team can investigate further and assist you accordingly. We highly appreciate your cooperation with us in this regard.

Kind Regards,

Hi,

Thank you for contacting us.

For changing the text of the project “construction date”, you might have to do some customization to change the text as per your requirements. Please contact our support team by opening a ticket and they will guide you accordingly.

Kind Regards,

Hi,

We have been planning and gradually updating all our WordPress themes and now we have updated the StructurePress theme as well to provide the PHP 8 compatibility. We are hopeful that you will continue to use our themes.

Kind Regards,

Sure. Thank you. Hope there would be not such huge delay with further updates

It appears your support ran out in 2017. Did you recently update your support license? Are you personally maintaining the site? If so, performing regular updates helps to mitigate issues into the future. A significant amount of time has passed since the theme was purchased and the technology has evolved a lot since then. We try to manage expectations around support by offering a paid option, which helps cover the cost for our time spent troubleshooting. Likewise, we fully support our themes, but can’t help troubleshoot issues related to 3rd party plugins or your hosting environment.

it’s not fair, i have a license to buy! and I provide web design service to my client. I just updated the theme and I can’t activate my license, I’m wondering how you sold me a licensed theme! I have the theme, I have the license, but I can’t activate it, why? You are asking for a new license fee of $76.13. Is it ethical for you to ask for this fee?

Envato support terms are 6-months and it does not appear you have an active support plan. Otherwise, your remarks would imply that Proteus has an obligation to provide free support indefinitely into the future. It would imply that we bear the burden of poor development habits, like not updating the theme for long periods of time and then making sweeping updates without a backup plan. You are still welcome to submit a ticket through our site and work with our team to resolve your issue. We can also continue to go back and forth here if you wish.

Hi tw_3981,

there should be no problems updating the theme.

Currently on our sandboxes we are running the latest theme version on WP 5.8 and PHP 7.4 (on some 8.0), which is currently the most stable version. PHP 8.0 is already scheduled to get some updates etc.

With every WP update, we test all of our themes to ensure maximum performance and compatibility with the changes, that are made. If we detect any issue with theme, we immediately issue an update, to make it compatible with new WP version.

All of our themes are coded by WP standards to ensure, they do not encounter any problems, even though WP is updating and making changes to the core.

However, we have not detected any issue’s with this theme, therefore, there is no need to update any functionalities.

If you encounter any problems with the theme, we are always here to help you get it fixed.

Cheers,

“Highlighted Button”, I mean “Featured Page Button”, I need only the “Page Button” to have its color changed, without changing the Menus color. Thanks.

Hi salesesales,

thank you for contacting us.

Yes, this is possible with a simple CSS statement. Please open a support ticket, provide related URL and I will provide you with the correct code to make this happen.

Cheers,

Hello.

I don’t know how to proceed. What would this CSS look like? My website is www.salesesales.com.br intends to make the BUTTON orange.

Thanks.

Hi sternerstuffdesign,

we are using PHP 8 on our sandboxes and we had no compatibility issue’s on this theme. Are you still having this issue?

Please write us a ticket and I will do my best to assist you in no-time.

Cheers,

Same issue persists. The error message is pretty clear. Not sure when exactly that code runs to make it reproduce-able.

StructurePress v1.11.1

Howdy theme support, this message persists on PHP 8. If you have WP_DEBUG_DISPLAY enabled, it’s right at the top of any page. PHP Version 8.0.16.

Hi ekinoxbilisim,

thank you very much for contacting us.

With every WP update, we test all of our themes to ensure maximum performance and compatibility with the changes, that are made. If we detect any issue with theme, we immediately issue an update, to make it compatible with new WP version.

All of our themes are coded by WP standards to ensure, they do not encounter any problems, even though WP is updating and making changes to the core.

However, we have not detected any issue’s with this theme, therefore, there is no need to update any functionalities.

If you encounter any problems with the theme, we are always here to help you get it fixed.

Cheers,

Hi Philsville,

please open a private ticket on our support platform: https://www.proteusthemes.com/account/. This is the only way, that we can offer high quality support.

More info on how to open a new support ticket can be found here: https://www.proteusthemes.com/help/open-new-support-request/

I will inspect your license settings and registered websites. Though, you should be able to remove active website from our dashboard on proteusthemes.com.

Thanks for your cooperation and take care!

Hi WebSongbird,

thank you for contacting us.

Can you please describe the issue? I will do my best to help you. If you have not used the theme from 2016, you probably have expired license. We do not allow registering domains on expired license as explained in our FAQ and business policy.

Cheers,

Hi,

you can change the settings of featured page in main menu by navigating to Customizing > [PT] Theme Options > Navigation > featured page > set it to none.

This will hide the featured page button.

Cheers,

You are very late for this question. are you serious about creating themes and providing good service. You really suck

Hi,

if you have any issue’s with the theme, I highly recommend that you open a ticket in our support system.

There, you will get a response in 24h. Here on TF, we try to support and assist as much as we can, but this is not primary method of support.

You can open a private ticket on our support platform: https://www.proteusthemes.com/account/. This is the only way, that we can offer high quality support.

More info on how to open a new support ticket can be found here: https://www.proteusthemes.com/help/open-new-support-request/

Thanks for your cooperation and take care!

its too expensive. it costs 76 dollars and all i want is to install my theme, which is not active anywhere else. Ive purchased many themes from themeforest but facing this problem just with this theme. too bad. Thank you for your reply.

Hi Majx20,

can you please open a ticket, where we can help you. Here are instructions on how to open a ticket: https://www.proteusthemes.com/help/open-new-support-request/

We are always here to help you, if you have registration issue’s please contact our support team through ticket system.

Have a nice day,

Hi punchdesignuk

thank you very much for contacting us.

With every WP update, we test all of our themes to ensure maximum performance and compatibility with the changes, that are made. If we detect any issue with theme, we immediately issue an update, to make it compatible with new WP version.

All of our themes are coded by WP standards to ensure, they do not encounter any problems, even though WP is updating and making changes to the core.

If you encounter any problems with the theme, we are always here to help you get it fixed.

Although, I would personally recommend, that you wait at least 1-2 weeks before updating to major WP versions. This is due to a reason, WP is updating the core and there are always bugs, which are noticed only after the upgrade. It takes up to 2 weeks, before WP developers issue a new fix and correct the bugs in the new version. This extra time also enables our developers to test the theme thoroughly and provide solutions to ensure compatibility.

Have a nice day,

Please open a private ticket on our support platform: https://www.proteusthemes.com/account/. This is the only way, that we can offer high quality support.