Hi, I’m unable to access the content of my custom header in WPBakery lately. All is up to date, php8.2/8.3 tested too, it’s loading and never display the content in the backoffice. Any other purchaser got this? and fixed it?

My support is expired and hence I am not able to raise ticket as well. What I want is only to know which site have my license code registered and how can I remove it. I need to develop new site and I know for sure old website where the code is registered is not in use any more. so can you tell me the domain name or de-register simply.

There is a PHP Error in the following file. Since a week I did not get a response through the ticket system: Got error ‘PHP message: PHP Warning: Trying to access array offset on null in /data/sites/web/bb6eubumyrdbxio/www/wp-content/themes/thefox/functions.php on line 35’

Hello,

could you please update WPBakery Page Builder in the fox and upload to themeforest. There is 1 vulnerability (since april): WordPress WPBakery Page Builder plugin <= 8.6 – Authenticated (Contributor+) Stored Cross-Site Scripting vulnerability > https://patchstack.com/database/wordpress/plugin/js_composer/vulnerability/wordpress-wpbakery-page-builder-plugin-8-6-authenticated-contributor-stored-cross-site-scripting-vulnerability?_a_id=350 Your last update is from July 29, 2025, and is therefore already a bit outdated

Many thanks,

Helmut

Hello,

could you please update WPBakery Page Builder in the fox and upload to themeforest. There is serious errror in version 8.5 that can remove custom css from sites created via WPBakery.

Kind regards

Hi,

our client has a license for this theme, so I hope you can answer this.

Our question is concerning autoplay of post videos: We want to use own videos in posts (instead of youtube) and uploaded it to “Format Options”, additionally we defined a post image. Problem is, that the video always has autoplay active, how can we prevent this?

Regards Claudia

hello, how can I deregister a purchase code from an old website which is not in use anymore.

I am getting a critical error after upgrading to PHP 8.1

PHP Fatal error: Uncaught TypeError: Unsupported operand types: string / int in /wp-content/themes/thefox/functions/theme-functions.php:42 Stack trace: #0 /wp-includes/class-wp-hook.php(324): rd_head_css(’’) #1 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wp-includes/general-template.php(3192): do_action(‘wp_head’) #4 /wp-content/themes/thefox/header-onepage.php(34): wp_head() #5 /wp-includes/template.php(810): require_once(’/home…’) #6 /wp-includes/template.php(745): load_template(’/home…’, true, Array) #7 /wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #8 /wp-content/themes/thefox/onepage.php(54): get_header(‘onepage’) #9 /wp-includes/template-loader.php(106): include(’/...’) #10 /wp-blog-header.php(19): require_once(’/...’) #11 /index.php(17): require(’/...’) #12 {main} thrown in /wp-content/themes/thefox/functions/theme-functions.php on line 42

Switching from WPBakery to Elementor! How do with you theme. Do we need to work from scratch

Hello,

could you please update WPBakery Page Builder in the fox and upload to themeforest. There is 1 vulnerability (since april): WordPress WPBakery Page Builder plugin <= 8.4.1 – Authenticated (Author+) Stored Cross-Site Scripting via Grid Builder vulnerability > https://patchstack.com/database/wordpress/plugin/js_composer/vulnerability/wordpress-wpbakery-page-builder-plugin-8-4-1-authenticated-author-stored-cross-site-scripting-via-grid-builder-vulnerability?_a_id=350 Many thanks,

Helmut

Hello, Can we please get an X icon option under Social Media?

Hello, I have tried numerous times to deregister TheFox theme on a domain name because we are switching domains for the theme while we redesign the website offsite but even after the license has been deregistered when I try to register it on the new domain name it says “The purchase code already has been registered. Could you deregister purchase code on the another domain and try again.” Can you help with this. Your support system will not let me submit a ticket due to support being expired. The domain name we are trying to deregister on is https://exexp.com/. Thank you in advance for your help. Happy to give any other details needed.

HI! On The Fox > Options > Social Media, X is still Twitter and TikTok and Threads don’t exist. Is it comming any update on this? Tks!

Page builder hasn’t been updated since September. Several versions out of date. Are we getting an update any time soon?

Hi, very nice theme, but unfortunately I have a problem. I would like to import Agency 5. But with all the imports I try, the system does not import any pictures and does not create the menus.

This also applies to all other images from the import. Product images, profile images, header images, news Features images, rating images etc.

Do you have a tip for me? This is a brand new WP installation and no other plugin is active. I can therefore rule out a conflict with an existing plugin. Thank you very much!

Hi There, is there a way you can incorporate a mobile menu layout like you done for Cesis theme? Also have a mobile phone icon associated

There’s a security issue with Slider Revolution (bundled in theme). Can you please release an update?

Hi, for some unknown reason, the “select revolution slider” option is not showing in the page options panel in individual pages.

I am trying to create a new page and user a different header slider

Is there any way to fix it?

Thanks!

My Wordpress version is: 6.6.2 WPBakery Page Builder: 7.9 Slider Revolution: 6.17.18 TheFox: 3.9.70

Hi Guys Google maps not showing on mobile, is there a way to get it working?

There is no support for this theme… I posted a question 2 weeks ago and did not got answer… https://prnt.sc/hMky1_iMqkmi All questions with 1 comment are without a reply from the support team https://prnt.sc/gXTXmzbmzRlm