Hi,

If you set the default header to style 5 – https://wpexplorer-themes.com/total/docs/header-styles/ – for the site and you enable the Overlay Header on the page it should keep the centered logo.

Now if you want to have a different header style on the whole site but have header style 5 (centered logo) only on a specific page where you have the Overlay Header enabled you can manually use the “wpex_header_style” custom field on that page to define the style – https://cl.ly/lJUC – and it should override.

- AJ

Thanks!

So I do see the following in the source-code though – https://cl.ly/lMCG – which I do believe is causing the issues (I’ve had other customers have the same problem with the form when this issue was present).

- AJ

So how do I disable it?

Most likely the plugin was manually remove, which is a bit issue with this plugin because it leaves behind code I’m not super familiar with the plugin, but maybe you have to re-install it, clear the cache and then delete it correctly? Can you please try? Thanks!

- AJ

The RTL file is located here – http://totaltheme.wpengine.com/base/wp-content/themes/Total/assets/css/wpex-rtl.css ( I use SASS in the Total theme so all the front-end CSS is minified for speed)

You can see some more details here – http://totaltheme.wpengine.com/features/theme-features/rtl-ready/

- Aj

If you have any other pre-purchases questions, let me know!

Hi,

I had a look at our tickets and previous comments and this is the first message we’ve received from you, so I’m not sure how you were trying to contact us – https://wpexplorer-themes.com/total/docs/how-to-request-support/

Anyway, we are happy to help!

Regarding the Visual Composer issues we have a troubleshooting guide here which should be helpful – https://wpexplorer-themes.com/total/docs/visual-composer-issues/

You can’t attach images via the comments but you can always host them somewhere online (dropbox, mycloudapp, imgbb, imgur..etc) if you want. That said, if the page builder isn’t working a screenshot won’t be of much help unless you can open the browser console and if there are any errors in the console take a screenshot of that.

If you aren’t able to fix the VC plugin issues following the documentation please submit a private ticket with temp logins so we can log in and make sure everything is installed correctly and there aren’t any server limitations – https://wpexplorer-themes.com/support/

- AJ

That’s very strange! Do you have any 3rd party Visual Composer addons enabled? If so, can you try disabling them incase any of them are breaking things.

Also by any chance did you receive the Visual Composer plugin previously with another theme? Some theme developers modify the plugin and it can break things so if this is a case you can try deleting the plugin and re-installing it via the version included with Total.

Last if you want you can submit a private ticket with temp WP logins so we can have a look for you – https://wpexplorer-themes.com/support/

This is the first time I’ve ever seen the issue so I’m not sure what could be going on without looking.

- AJ

AJ, it worked itself out somehow. Thanks for your communication. One thing I notice is Facebook links in sidebar widgets do not show in Firefox browser (using Total Social Widgets). Should I start a new comment for this?

Hi,

Great I’m glad it’s working now! If you can share the URL I can look at the social links issue but without viewing the live site I can’t see what’s wrong…

My only guess is that the font icons aren’t working on the server – https://wpexplorer-themes.com/total/docs/font-icons-not-working/

- Aj

Hi,

It looks like you submitted 1 ticket 16 days ago which our support staff has answered right away – https://cl.ly/lHWP – and according to our ticket system you viewed our response. If that isn’t the case and you didn’t see our email reply please check your SPAM box.

Also it’s very important if you need to follow up with us to reply to the email response directly. If you create a new email and try and email our system directly you will get an auto reply message (this is to prevent people who haven’t purchased the theme from emailing our support team). Maybe this is why we haven’t received any more tickets from you?

What do you mean by “my Purchase Code don’t work”? For the Total theme there isn’t ANY place where you have to insert a purchase code. The theme works without any sort of activation (unlike other theme’s which require you to enter a purchase code) as you can see from the main theme panel – https://cl.ly/lHnt – so I am not sure what you mean, please explain.

We are happy to help you out with anything you need all you need to do is ask

- AJ

Hi,

This is added for accessibility reasons (for people with disabilities) and should be hidden by default and only displayed when you hit “Tab” on the keyboard when you first get to the site.

If you see the link live then there is a caching issue – be sure to clear all site, plugin, browser, CDN..etc cache after updating the theme.

- AJ

Hi Andrew,

I am doing well, thank you for asking. I hope you are as well

1. Yes the messages appear empty in the HTML – https://cl.ly/lHDj – double check the messages tab in the form settings – https://cl.ly/lHfK

And if you are using a translation/languages plugin make sure there isn’t any conflict there.

2. For the button looks like the focus style has no background and the text is white – https://cl.ly/lI2a – so you may want to add a color with some CSS:

.wpcf7-form-control:focus { color: #222 !important; }

ps: You should add the red border to the sticky header…

body #site-header-sticky-wrapper.is-sticky #site-header {
    border-top: 8px solid red;
}

Hi AJ, Glad you are doing fine too ; )

1. Yep, there were no messages texts.. which is really weird cause I had them before..! and happened to me with other plugins as well.. like the cookies one. Anyways, thanks a lot ; )

2. That was it. To simply add the focus color ; )

3. Thanks a lot for the red border tip. I’ve added it. But at the end I though less is more ; )) so I’ve removed it completely..! I think the web now is somehow cleaner.

Man, thanks a lot and keep rocking!

Hi Emmeline,

Fonts can’t automatically reduce size because it’s impossible to guess what the end user actually wants.

That said, various of the Visual Composer modules do have built-in settings for responsive fonts like this – https://cl.ly/lHxi – these options will let you add specific sizes for each device (desktop, tablet landscape, tablet portrait, mobile landscape and mobile portrait).

If you have any issues with those please let me know!

- AJ

—

ps: I noticed your support license has expired, if at this time you can renew your support license I would really appreciate it. You can also purchase a new copy of the theme for another site/client and it will also renew your support. If financially you can’t at this time I understand but would really appreciate it since I spend a lot of time and money supporting and updating the product – thank you!

Hi Ed,

Most of the “look and feel” will come from the Customizer settings so you can go to Theme Panel > Import Export and copy the settings from there to add them to the new subdomain site.

If you want to import all the content you can use the default WordPress exporter at Tools > Import/Export and follow the steps there to export the WordPress content and then do the same on the subdomain to import them.

- AJ

Thank you AJ. The theme panel export/import works for us. PS – in retrospect, I should have looked around a little before posting my request. The solution was pretty easy to find after all. Sorry

Hi,

Simple add this custom CSS to your site:

body .portfolio-entry-details {
    background: none;
    border: 0;
    padding: 10px 0 0 ;
}

Result: https://cl.ly/lGsM

There are options you can use in the Portfolio module to tweak it like this – https://cl.ly/lGmm (short video guide) – but using CSS is quick and it will also target related items and archives.

- AJ

Thank you!!

How did you setup your child theme?

It looks like the site is not loading the main style.css from the parent theme but instead your child theme has a bunch of core CSS – http://espanol.magicalgetaway.com/wp-content/themes/Total-Child/style.css?ver=3.6.0 – but it’s missing a ton so various functions aren’t going to work.

?

Hi,

Depends on the mobile menu style you are using, can you share the URL so I can have a look?

Glad you like the theme!

Hi,

Depends on the mobile menu style you are using, can you share the URL so I can have a look?

Glad you like the theme!

Hi,

• It really doesn’t matter if the CSS is in the child theme or Custom CSS panel in terms of optimization/speed. However, if you have a child theme it just makes more sense and keeps things cleaner in my opinion.

• Regarding the code in the Custom Panel this was a bug from a couple updates ago but it has been fixed please do double check to make sure you are all up to date – http://wpexplorer-themes.com/total/changelog/ – http://wpexplorer-themes.com/total/docs-category/updates/

However, it is only the “look” in the backend that changed not the actual code. So as long as you don’t save the custom CSS while it’s showing up as a single line then it’s fine. If you did save it, update the theme then you can copy/paste your code into a CSS beautifier and then add it back – http://www.cleancss.com/css-beautify/

• In terms of the padding I don’t know what it’s supposed to look like or looked like before so I’m can’t check anything. But it shouldn’t have broken, the issue with the Custom CSS in the backend is purely visual the code should still work the same (I added a function to minify the CSS on the front-end but it was being applied in the backend as well by accident) Can you let me know where the padding is supposed to be so I can inspect things accordingly?

Thanks!

Thanks. I’ll follow those instructions

If you run into any problems just let me know!

Oh yes, if you have items with multiple lines then it won’t really work.

The javascript is fairly complex as well because you have to wrap the text inside a span and absolutely position it.

The only way to do it with CSS which will work well is to wrap the title into 2 elements like this: https://cl.ly/lGir

Then you can use CSS to turn the titles into a table:

.woocommerce-loop-product__title {
    height: 100px;
    background: #000;
    position: relative;
    width: 100%;
}

.woocommerce-loop-product__title div {
    display: table;
    position: absolute;
    top: 0;
    left: 0;
    height: 100%;
    width: 100%;
}

.woocommerce-loop-product__title span {
    display: table-cell;
    vertical-align: middle;
}

To edit the title is easy you would do this via a child theme – http://wpexplorer-themes.com/total/docs/child-theme/ – in the functions.php file like this:

function woocommerce_template_loop_product_title() {
    echo '<h2 class="woocommerce-loop-product__title"><div><span>' . get_the_title() . '</span></div></h2>';
}

- AJ

Thanks so much, it worked perfectly and you just gave me now a perfect reason to update my support license 4 days before expiry

Great, I’m glad that works for you!

- AJ

Hi,

Sorry, I’m not 100% sure what you mean. Are you trying to add custom code to your search results page?

- AJ

The content of the ‘raw html’ is not included in the site search, for example ‘raw html’ = ‘apples pears’ will not be found in a search for apples or pears.

Oh I see what you mean. The issue is with the RAW html module the Visual Composer encodes it on the backend for security reasons so it’s not standard text (very important and can’t do without it). If you need text to be available for search results you would want to use a text block.

If you want to share an example page where you have a raw HTML block maybe I can help suggest a better method of accomplishing the same thing.

- AJ

Hi,

This theme includes integration for the WooCommerce plugin which is the “shop” you see on the demos. This plugin does support affiliate products – https://woocommerce.com/videos/woocommerce-external-affiliate-product-overview/

If you need a more complex integration, there are many other free & premium addon plugins though for WooCommerce and you can try searching for “Amazon Products WooCommerce” to see if there is anything better then the default affiliate product type.

- AJ

Of course, no problem

Hey guys this works lovely, is there away that we could make it responsive? so that it scales with the page size ?

You could set the background-size property to “cover” which will make the image always display in full. But there really isn’t any such thing as a “responsive” background. You could modify the code to not use a background but add the image via the img tag instead.

- AJ