288 comments found.
After installation of theme, and importing, unable to import data with wordpress import plugin. The wordpress import plugin is not working after activation of plugins given by you.
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello
Hello, I can help you? Thanks
Hi Just bought the template.
- Installed demo (lawyer) - The site appears with different colors (primary: flashy yellow) - I go to /wp-admin/admin.php?page=theme-options - I see different colors (primary: light brown) - I change colors : put all blue - I save and refresh the homepage
=> Colors do not get updated !
It seems that the settings are cached or something, I can’t update theme colors. Please help me
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi ! Already sent a ticket.
I can’t provide no URL since I am working in localhost first before any production release, to have full control over the website 
Anyway I sent a ticket + a demo video of the problem
We will check it. Thanks
Hi, my site is http://www.oleificiosopranzetti.it/
I don’t have any facebook plugin on my site but firefox and chrome show me a cookie named staticxx.facebook.com How can i remove this on my site? I think that template has a facebook plugin inside maybe but i don’t know where. Let me know, thanks
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
ok, i’ve done a ticket for your support.
Let me check. Thanks
Hi Case, does this theme support a video instead of a picture in the main slide?
Sure, you can add any video you want to the slider: Youtube, Vimeo …
Thanks
Is there an easy way to add a text overlay on the full width single image with the semi transparent readability layer?
Please send me screenshot where the problem you are talking about. Thanks
Hi Team, When i click on social media button, need jump to new tab page, the setting have no option to choose jump new tab, please advise.
Hi there, you can find here: Theme Option -> Header http://prntscr.com/oacd4w
Thanks
Hi Team, thanks for your assist! It work! Thank you very much.
Please can you assist. I have an issue with the dropdown functionality of the navigation. I have added menu items under ‘services’ and when viewing the dropdown in mobile on my smartphone the cascade/dropdown collapses within a second of expanding the navigation? The logical thing is for it to stay until one has either chosen an item in the drop down or closed the navigation.
You can check out the issue I am having from this URL http://www.ethicsconsult.giveitaface.co.za/service/ethics-management. From here go to the ‘Services’ Nav; it will present you with a drop-down.You would need to view it on an actual mobile device to see what I am seeing. It is as if ‘no delay’ has been set on the drop-down. Please can you get back to me on this ASAP
Hello, I have seen the problem happening on your site. Please attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com or email: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi,
How to update WP Bakery ?
Thanks
Hi there,
Please remove the plugin you are using and install a new require plugin.
Thanks
can you be please more accurate ? thanks
Hello, I have a menu item that stays highlighted, and I can’t seem to remove it – do you have any idea why? It still works, and the other menu items work too, but I would like it to only highlight when selected. Thanks
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello Is this theme available for the last update of wordpress (5.2.1)? I’m usind Yoast SEO but it won’t work if i don’t update my wordpress
Thx for your answer.
Hi there,
Our theme is always updated and it is also compatible with the latest wordpress. You have any problems you are having with the Yoast Seo plugin. Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello I have a problem with menu items referring to:
http://unfinityplus.casethemes.net/hotel#about etc.Shouldn’t they be my own website URLs?
How do I change – or will it be automatic when I go live or something?
Hi there,
You need to change the url to your site url. You can find here: Appearance -> Menu -> Main Menu.
Thanks
Thanks – that’s worked for me now.
Hello, my contact form has an error. Unfinity Hotel. Main contact form. Could you help, thanks.
Sure, could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, my client is requesting Mailchimp integration – what’s the best plugin that you can suggest? There are a lot on the market. We want something basic – and free!
I’m not sure but I think we can use this No.1 plugin: http://prntscr.com/o0h5uj
Thanks
Hello, I’m having trouble installing your theme – Unfinity – what exactly does install do – do you give me instructions, or do you do the installation yourself. thanks
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our support will install for you. Please tell us what demo you want to install.
Thanks for your submission!
Regards.
Hi, i would like to import the demo data but there is no simple way to do that. I see the demo files but i can’t just import it with one click.
Hi there,
Did you install all plugins I have require? After activating all plugins you will see options: Theme Option > Import Demo ( One Click Demo) If you do not see this option. Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Please tell me the demo you want to install. I will install it for you
Thanks for your submission!
Regards.
Yes I tried but i’m getting a error:
cURL error 28: Connection timed out after 10000 milliseconds
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Please tell me the demo you want to install. I will install it for you
Thanks for your submission!
Regards.
SEO, but also the plugins should be installed..
Yes, you created the ticket?
Yes
Let me check
Hi I thought when purchasing the theme it would be already laid out and we can amend from what i saw, i dont seem to have this, i appear to be building every page from scratch, please advise
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
I will install sample data for you. You will work on the site easily
Thanks for your submission!
Regards.
Hi, I just installed the theme and imported the demo content.
When I try to activate the WP Bakery Page Builder plugin, my website pages won’t display – they just show a blank white screen. The admin panel still works, but not the public web pages do not.
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, I always have this message when I try to install the 3 “CT” plugins: An error occurred while installing CTCore: Download failed. cURL error 28: Connection timed out after 10000 milliseconds.
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hola, me dice que el plugin revolucion slide no esta activado.
Hello, since we bought an extended license for Slider Revolution, we can’t give you the purchase code of this plugin because of policy and terms of Theme Forest. We update the plugin via theme updates and you will receive the latest version of this plugin via email. You don’t need to activate it with license key, it’s functional without it. We are not allowed to share our extended license key.
Thanns
