483 comments found.
hi,
i’ve tried to use your sticky support website but it won’t let me log in nor use the reset password link.
anyway i’ve recently added a drop down menu to my website but i realized it’s not working on smaller screens (1080px and below).
any idea how to fix the bug? thanks in advance.
Hi hobbitdesign,
When you enable mega menu, it will display content of mega menu from Widget Area or Static HTML. So it won’t display sub menu items which you directly add to menu.
You try opening a ticket here https://skygroup.ticksy.com/ and give us wp – admin account. Our support team will help you check it.
Best regards,
hi,
and thanks for your fast reply. however i’m not using mega menu, as a matter of fact i”ve tried to fix the issue by disabling all plugins and it didn’t work. so the submenus are added the “regular way”’ in appearance > menu section.
i”ll try and post there the credentials for admin access.
Hi hobbitdesign,
Did you resize your desktop screen or check on a real mobile device? If you resize your desktop screen, please try checking on a real mobile device.
If it still does not work, please try to open a ticket here https://skygroup.ticksy.com/ again. Other customers are working on it without problem.
If you still can not open a ticket, you can send your website information to themesky.help@gmail.com. We will help you check it.
Best regards,
again thanks for your prompt answer.
i’ve tested it on vertical screens, laptops, tablets and still no joy. i’ve just mailed you the credentials.
thanks.
Hi hobbitdesign,
I received your email. Our support team will check it and reply to you as soon as possible.
Best regards,
i buy the upstroke theme the filter of the shop doesn’t work
https://decoplant.cl/index.php/shop-2/please help
everything work but the filter don’t work
regards
Hi rodrivalen,
I can not access your site. It may be restricted by your hosting. Please try contacting your hosting provider about this.
I see “index.php” in your site url. It may cause problem. Please read the following topic and try removing it https://wordpress.org/support/topic/how-do-i-remove-index-php-from-the-middle-of-my-address/.
After doing that, if it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
please check my adress url www.decoplant.cl please check shop url in the primary menu and when you click in filter option, the botton doesn’t work
i have recently get UpStore theme and filters doesn t work regards
Hi rodrivalen,
Please open a ticket here https://skygroup.ticksy.com/ and give us wp – admin account. Our support team will help you check it.
Best regards,
Hi,
I have a problem with the images in my site. When someone enters the site all the product images look very small no matter the device (PC, Android, Safari) and some buttons are not loading the correct color.
I have all the right configurations, in fact this problem its new, all the images were good a few days ago. I have checked all my configurations and i cant seem to find the problem. Can you help me? my site is: www.lomitos-inc.mx
Hi mcastillof,
Please open a ticket here https://skygroup.ticksy.com/ and give us website information. Our support team will help you check it.
Best regards,
I install the theme but when I activate ThemeSky, I get a critical error on my wordpress site. HELP!
Hi razauq,
Please open a ticket here https://skygroup.ticksy.com/ and give us website information. Our support team will help you check it.
Best regards,
Hello, How can I get more information about using Mega Menu?
Thank You !
Hi izzetaslan,
You can read document at link http://docs.theme-sky.com/upstore/#menu and see video at link https://www.youtube.com/watch?v=f_w6g-TmTI0&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=3 so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. So, we can help you easily.
Best regards,
Hi, I have a big problem with the theme in safari browser.
catalog page show pictures, text and button overlapping.
Can you help me?
Hi GBZOnline,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hi there! i have a doubt about the updates, Are the updates automatic? my site still have the 1.2.5 version and the option to update the theme does not appear. can you help me?
Hi mcastillof,
Now, Upstore current theme version is 1.2.6. Please you update Upstore theme and related plugins latest version. You can read document at link http://docs.theme-sky.com/upstore/#updating-the-theme so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, my images are all ok except the product page images… they are blurry? When I hover over them the enlarged image isn’t blurry, but the placeholder image on the single product page is? What could be causing this?
This only happened when Product Cloud Zoom is turned on, the image is perfect if its turned off? “If you turn it off, product gallery images will open in a lightbox”
Hi Tatti,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, your theme yoga like very good but i would use it with Dokan and i not see vendor page or anything marketplace pages in your theme.
I founded there screens from 4 months in comments but it is not a design integration with your theme : https://prnt.sc/k8al1i, https://prnt.sc/k8al6o, https://prnt.sc/k8alb0, https://prnt.sc/k8alem.Do you add a better design integration since and can you send me screenshot or integrate page in your yoga theme ? Thank you
Hi Kant01,
You can read document at link https://wedevs.com/docs/dokan so information. This is some example for use Dokan with our themes ( Upstore Yoga theme is one of those homepages of Upstore theme )
If you need more help, please you buy theme and open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, how can I change the portfolio permalink? I want to replace the word portfolios with products. Thanks
Hi DLvaertyEdit,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, As you given wp bakery plugin as free but it is not being activated why it is not being activate please tell as soon as possible? thanks
Hi Caregrowgroom,
After activating the theme, you will get a notification about installing the required plugins ( include WP Bakery Page Builder ). You go to Appearance > Install Plugins to install and activate them .
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi Caregrowgroom,
If you activate license for WP Bakery Page Builder, you can read article at link https://skygroup.ticksy.com/article/10856/ so information.
Note: You should not add your purchase code in your comment.
Best regards,
Hi I have Problem Filter By Color does not work on my site. why could it be?
https://fordest.com/urun-kategori/hepsi/I made the settings from the Theme Option section. but it doesn’t show up on the site.
Please help me
Hi izzetaslan,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello there,
Why is this page in your theme different than the pages I downloaded?
colors and body sizes.
http://demo.theme-sky.com/upstore-electronic/shop/cras-adiping-variable/?options=0-0-0-0-0 This my web site https://fordest.com/urun/cras-adiping-variable/?options=0-0-0-0-0Thank you
Hi
Do I always have to write this? ?options=0-0-0-0-0
Hi izzetaslan,
You don’t need to add the options param. You just need to configure in your Theme Options. Please watch our tutorial videos https://www.youtube.com/watch?v=HV1HBm5lKiU&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=5, https://www.youtube.com/watch?v=_lz7VCSzm00&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=8.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hello
http://www.dodsonlinestore.com/ i have some issue in theme. kindly resolve these issue. https://sitecheck.sucuri.net/results/Dodsonlinestore.comi am waiting your support.
not open in dubai.
Hi zainkhanofficial,
You try contacting your hosting provider so information. Because I see it has related with SSL certificate ( see screenshot at link http://prnt.sc/t1rw34 )
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about your issue. Our support team will help you check it.
Best regards,
hello hope u will fine.
i am uploading theme my domain hosting and faceing some issue. malware detected kindly resolve issue please.
http://www.dodsonlinestore.com/in dubai is not opening my site well.
https://sitecheck.sucuri.net/results/Dodsonlinestore.comHi zainkhanofficial,
You try contacting your hosting provider so information. Because I see it has related with SSL certificate ( see screenshot at link http://prnt.sc/t1rw34 )
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about your issue. Our support team will help you check it.
Best regards,
Hi team, I have an issue with the sub menu fullwidth option as my categories are not aligned with each other with one category being directly under another.
Can you provide assistance.
Many thanks
Hi WebsiteKit1,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about your issue. Our support team will help you check it.
Best regards,
Hello,
I need to translate to Spanish some options of your template, as the “Wishlist”, or “My account” options on the main bar. Please tell me how to do it. I installed “Loco translate” but it doesn’t seem to work.
My store is: www.patriciasaldaña.es
Thanks a lot.
Hi Chema815,
You go to Loco Translate > Themes > Upstore > search and translate your words.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about your issue. Our support team will help you check it.
Best regards,
My theme is not activated after uploading
Hi Caregrowgroom,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about your issue. Our support team will help you check it.
Best regards,
Hello,
Our slider isn’t working, we can’t seem to locate plugin either, has it been deleted?
Hi JED9,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about your issue. Our support team will help you check it.
Best regards,
Hi I’m having trouble adding Sidebar Filter Widget Area in the shop page. I already saw the documentation and when i click the Sidebar Filter Widget Area dropdown in widgets it shows nothing. Help please asap. Thanks!
Hi gberts,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. So, we can help you easily.
Best regards,
