518 comments found.
Hi, Is the revolution slider licence include in the theme? Licence for life?
Hello, Revolution Slider is not included in our themes.
Hello , I want to suggest one feature . If you can include post views it will be great. Second give a function like wp form. There should be view like Techhubox.com.(check whitepaper menu) for forms…many companies wants these type of layout. Login option for users. Option to login as publisher/ affiliate
Hello! Thanks for the suggestion, but those features are best suited for plugins, so we won’t be adding them.
hello! i’d love your theme and want to buy it for online store. Tell me please are you planning to update the product page in the future?
Hello, we don’t have any WooCommerce updates in our near future plans.
Is it possible to change the full page mobile menu to a dropdown or slideout menu? Currently I have an one-pager with anchored links in the menu, when open the mobile menu and click on links, it doesn’t close the full-page menu, which seems a bit glitchy (as if the menu did nothing).
Currently created a custom header in elementor, but some reason the anchor menu links aren’t scrolling to the correct positions. I’d prefer to use the original menu by UiCore, but I need the mobile menu to close when clicked.
How can this be achieved? Thanks
Hello, the bug with the menu not closing will be fixed in the next update.
Thank you, do we have an expected date for the next update? Just trying to find solutions for the client
It should come early next week.
We have an outdated version of the Metform Pro plugin, why is it not updated for you? The guys from Metform support said to contact you:
“Hi,
MetForm Pro’s current version is 3.5.0. As the plugin comes with the Theme, I would request to contact your theme author so they can help you to get the plugin updated.
Best Regards Arif”
Thank you for letting us know about the outdated MetForm Pro plugin. We apologize for any inconvenience this may have caused you.
We will include the latest version of the plugin in the next update, which is planned to be released next week. However, if you need the latest version before the update is released, please feel free to contact us at https://help.uciore.co and we will be happy to send it to you.
Thank you for your patience and understanding. If you have any other questions or concerns, please don’t hesitate to reach out to us.
Best regards.
Thank you, we’ll wait
Where can I see the new Shop demo?
Hello, You can see the Shop demo here : https://vault.uicore.co/online-store/
How to activate Met Pro form pro version or its only a demo that comes with theme?
Hello, you can install it in Theme Options – Plugins.
Is there a way that popup come up when clicking on button?
Hello, sure, this guide explains how to do it: https://help.uicore.co/docs/using-theme-builder#how-to-connect-a-popup-to-a-button-or-a-clickable-widget
For some reason I am unable to create a new ticket. This page https://support.uicore.co/help-center/tickets/new is automatically redirecting to help page and not letting me to create a ticket.
Great team, Thanks for your support.
You’re welcome! It was our pleasure to assist you. If you have any other questions or concerns, don’t hesitate to reach out to us. Have a great day!
Hello UICore, I bought the Vault theme a while ago but I only used it on a demo site to check the backend and functionality. I would like to use it on a production website now and discard the old domain I used while using the intended domain. Hope theres no problem with the license
Hello, it’s totally fine to transfer your license from the testing domain to the production. Here’s a guide explaining how to do it: https://help.uicore.co/docs/activate-your-theme#1-i-ve-changed-my-domain
Why is there no featured image in the portfolio? https://advokat.moscow
For a blog there are settings that allow you to set a featured image, why isn’t this for a portfolio?
Hello, this is because the portfolio single items don’t have a template, and you can use Elementor to build your layout.
I would love to create my own template. But I don’t have the function of pinning the right sidebar in this case. You seem to have this setting, but when I enable section pinning it doesn’t work properly
Can you please share a link with the sidebar enabled so we can check?
Hi, any chance or idea for integrating/bundle Vault with Ultimate Store kit & Ultimate post kit?
Hello, for the moment we are not planning on adding any other 3rd party plugins to our themes. Thank you for understanding.
After installing core plugins of the vault theme, my website pages are messed up. I have latest version of vault theme and using elementor page builder. Please suggest any solution?
Hello, please set up temporary admin access at https://help.uicore.co/ and our team will check the issue. Thank you.
Hi, on some demo theme like SPA for exemple, I don’t see Blog part. Will it be possible to add it?
Hello, of course, just follow this guide: https://help.uicore.co/docs/set-up-the-blog-page
Unabe to import templates, It says there is an issue with connecting to the API server, I have enabled this option in the themesettings but still getting the same issue.
Hello, please set up temporary admin access at hello@uicore.co and our team will assist you.
Hi, i have the latest version installed and when trying to use widgets from elements pack pro it is asking for license key, I thought the elements pack pro was free and part of the UI core?
Hello, yes, Element Pack Pro is included for free with the theme. Please make sure you’re using the latest theme version (2.0.3). It would also help to go to Theme Options and Save, to force the activation of the plugin.
I’m getting “There has been a critical error on this website.” when trying to login to your support system via Envato.
Anyways, on the Software menu, the badge widget isn’t displayed correctly on the navigation. https://i.gyazo.com/b3d2c4c5a3cb79b1ceca10b159c2ee4d.png
Hello, the login issue should be fixed now. Thanks for noticing the badge issue, we’ll take care of it in the next update.
This still hasn’t been fixed. When will it be fixed? It’s been 12 days.
Hello, this has been fixed, and it will be included in the update this week.
Hi,
A few weeks ago, I was told this issue was fixed in my earlier comment here. However, this issue still exists, and it’s been an issue for over a month.
Please check:
On the Software menu, the badge widget isn’t displayed correctly on the navigation. https://i.gyazo.com/b3d2c4c5a3cb79b1ceca10b159c2ee4d.png
This is still an issue, and it’s been over a month with a false promise that it was included in the theme update (it wasn’t). When can we expect this issue to be fixed?
Hello, sorry to keep you waiting. The issue was fixed, but the update wasn’t released yet. We are planning the release for today. Thank you for understanding.
I’m having issues importing Ui theme block template, it’s staying suck on ” importing template ”..I have summited a ticket.
Hello, we answered your ticket.
This theme is turning out be the most frustrating one for me, out of sudden the animated headlines and some other elements have disappeared. As per info in the comment section I have updated the theme to version 2.0.3 also, but the issue is not resolved, it however, created few other issues. Now when I am checking the “Updates tab” it asks me to activate the theme, the theme was already active before this update. Now when I am putting in the activation code, it shows them already active on another URL…this is the same url..when trying to click on activate on this url..it shows connection to Envato failed…kindly fix the issue and please dont ask me to pay for support renewal for some issue that is from your end.
Hi, we never ask for support renewals when it comes to theme bugs. “Connection to Envato failed” happens sometimes, and it’s caused by Envato API, which has some interruptions from time to time.
Please send temporary admin access to hello@uicore.co and our team will assist you.
Highlighted text feature has disappeared from the real estate template please help. Also the menu is not there either
Hello, this is caused by the latest Elementor update (3.16.0). We will release an update with the fix in a few hours.
The update is now live.
when i load the template for the real estate template on the home page under Best property. These image boxes are not there. Can you tell me which widget they are please?
Hello, that is the Interactive Card Widget. If the widget is not visible, go to Element Pack Pro – Core Widgets, and activate it.
Thank you will try. I updated Elemntor to version 3.16 and the highlighted text widget has disappeared again
Please update the theme to the latest version (2.0.3). This new update has fixed the compatibility issue with Elementor.
thank you
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