121 comments found.
Please upgrade to 2.0.12 or upper and continue. variation swatches doesnt update
cant import data without updated variation swatches
Hi,
Please check your site. An update should be available for the variation swatch on your site. version 2.0.18 . If it doesn’t then give it time to update on the server.
Thank you, SmartDataSoft Team
환불 요청합니다. 데모 설치가 계속 실패합니다.
Hi
Please open a ticket in our support system and let us know the issue in details we will try to fix the issue on your site.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
no thanks. please refund
Please open refund request from your themeforest , we will approve. Our end direct refund is not possible
thank you for your approval. Do I need to contact you directly?
환불요청합니다. 웹사이트용 데모를 가져오려고 하는데 계속 실패 하였습니다
Hi, can you fix the page of documentation?
Empty reviews keep showing.
Open ticket in our support system our technical team will investigate the issus
Hi, I hope you are doing well. Why variation swatches pro is not getting updated and activated ? Whenever i try to activate it, a message is appear that you are trying to activate older version. Please let me know why its happening
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Hello, we are in vacation till tomorrow, please open ticket in support system our team will reply you tomorrow Thank you
Hi, I’ve submitted a help request for the Wokiee template but I have not heard back from support. How do I install the Home Page-Example 20 (Demo 20)? It is not showing up on any of the demo installs. I need it to match my shopify page. If you could please help, I would really appreciate it. I can’t start work on the site until I get that demo page.
Hi
Sorry we were offline as we are online from 8am to 6pm (GMT +6) time. As we are online now we have replied your ticket please check it now.
Thank you, SmartDataSoft Team
why no one is replying… i am facing issue to import demo… even your demo link is not working…. please fix this as soon as possible
Sorry for late, when you open ticket our weekend already start.iur team will check all ticket in Sunday Thank you
Hi, i have purchase this theme for my website but i am unable to import demo. Whenever i click on import button, loading get starred and never ends. I waited for hours but demo still not geting loaded. Kindly provide assistance as soon as possible as i have to urgently deliver this store to my client. I’ll be very Thankful if my probelm gets solved
Hi, i have purchase this theme for my website but i am unable to import demo. Whenever i click on import button, loading get starred and never ends. I waited for hours but demo still not geting loaded. Kindly provide assistance as soon as possible as i have to urgently deliver this store to my client. I also created a ticket.
hello, i want to change my license from old domain to new one, i try contact you buy ticket i cant can you help me
Right now our support is offline , tomorrow morning our team will response you Thank you
Why can only import 6 demo templates, I want the same demo data as demo 20, and I keep getting “Importing, please wait!” when importing demo data for a long time
Please open ticket in our support system our technical team will help you
Hi
We have actually 6 demos and the rest of the demos are homepage. So after the demo import you need to select your demo homepage from “setting >> reading”.
Thank you, SmartDataSoft Team
But I didn’t find the same page as 20, only demos 1 to 18
Hi
I have imported the page 20 on your site and set that as the homepage. Please check your site.
Thank you, SmartDataSoft Team
Thanks a million, is it because I didn’t do it right somewhere so it didn’t import?
Hello I am not able to active the lic in my website
Hi
I saw your license were activated in two other sites. But our license is one time use only license which is why you couldn’t activate the license.However I have deleted all the site activated with the license now you can activvate the license in your new site.
Thank you, SmartDataSoft Team
Hello I just need to deactivate my license from one website and reactivate it in another one. I don’t have access to the old site anymore. Can it be done from your end? Thank you.
Hi
We have deleted the license from your old site.
Now you can activate the license in your new site.
Thank you, SmartDataSoft Team
Is there an update for this theme? Elementor error + woocommerce outdated files. Please fix the issue!!! it’s not normal to purchase a theme and not have updated versions released!!!!!!!!
Hi
Sorry for the inconvenience. Please give us some time we will update it and release the update very soon.
Thank you, SmartDataSoft Team
HI,
We have released an update on wokiee core though we can’t tell what issue you are actually facing without viewing your site. Please update the plugin and let us know.
Thank you, SmartDataSoft Team
Is there an update for this theme? I have this theme for my site, but its not supporting the latest versions of wordpress and Woocommerce, so I’m starting to see layout and other issues
i can’t import demo data can you help me please.
Hi,
I am working on your site and testing the reason of the issue.
As soon as I find the issue and complete the demo import I will let you know on your ticket.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Hi Demo content not importing
My support period has expired.
Hi,
Please send us a email through our themeforest we will reply to you.
And if you want to take support throgh our support system then you can extend the themeforest support.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Hi,
the email you sent from the email address is not working to send any message. We are getting that your “Mailbox size limit exceeded” error.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Hi, I changed my domain name, how do I activate another domain name?
Hi,
Just deactivating the license would do the work.
But I have removed the old licence from testing site. Now you can active the license to your new site.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Hi,
Hi, I’m having trouble importing demo data, the import is not responding and it says 503 error, I’ve been trying for many days and many times, it’s not working.
Here are the error logs:
New AJAX call!
[WARNING] Failed to import gallery-cat Nature
[WARNING] Failed to import gallery-cat Objects
[WARNING] Failed to import gallery-cat People
New AJAX call!
[WARNING] Failed to import gallery-cat Nature
[WARNING] Failed to import gallery-cat Objects
[WARNING] Failed to import gallery-cat People
[ERROR] Failed to import “3909685280880_1428467449968-1” (Media)
[ERROR] Failed to import “3909670010992_1428464894064-1” (Media)
[ERROR] Failed to import “3909670109296_1428464894064-1” (Media)
[ERROR] Failed to import “small_img_1_66x” (Media)
[ERROR] Failed to import “logo” (Media)
New AJAX call!
[WARNING] Failed to import gallery-cat Nature
[WARNING] Failed to import gallery-cat Objects
[WARNING] Failed to import gallery-cat People
[ERROR] Failed to import “3909685280880_1428467449968-1” (Media)
[ERROR] Failed to import “3909670010992_1428464894064-1” (Media)
[ERROR] Failed to import “3909670109296_1428464894064-1” (Media)
[ERROR] Failed to import “small_img_1_66x” (Media)
[ERROR] Failed to import “logo” (Media)
[ERROR] Failed to import “index04-promo-img-02” (Media)
[ERROR] Failed to import “index04-promo-img-03” (Media)
[ERROR] Failed to import “index04-promo-img-04” (Media)
Hi,
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft suport system
Thank you, Asif Mahmud, SmartDataSoft Support Team
i have pro version theme and i want to import demo but dont importing demo please fix this issue
Hi
We have got your ticket in our ticket system. Kindly please let us know the demo want to import, we will import the demo for you and let you know the reason of the error.
Thank you, SmartDataSoft Team
everything is same nothing changes in my site demo dosent showing
If you are not able to fix this bug then I do not take this theme please refund my payment
Done
pre-sale Question
before moving to this nice theme, hope to add some other store demo like animal demo and kids, electronics …, and please i like the features in the shopify version FOMO features like fake sales, countdown in carte page and checkout and all this features, hope to add it to woocommerce version.
I also hope that there will be a discounts to encourage us to move to this beautiful theme and thank you for your effort.
There are lots of fomo plugin in wp you can use that also. Right now we have not plan to add new demos Thank you
