125 comments found.
I accidentally purchased this theme. Can we do refund ? Thank you.
Greetings, again. I accidentally purchased this theme. Can we do refund ? Thank you.
Please open refund we will refund you
Okay , I will open. Thank You.
I like this Wordpress/woocommerce theme. Can all the demo data be uploaded to look like your layouts? Curious as it makes it simple to view/ edit for me this way. I like #20 and another… Thank you
Hello, just so you know, the “add to cart” button doesn’t work on internal browsers (such as instagram app or equivalent). It shows an empty popup instead of the text that should be shown. And it doesn’t add the product in the cart. I’ve seen this on some sites using this template. Any idea if it’s gonna be fixed ? Thanks !
Your theme, which I purchased less than 2 months ago, is completely out of date. The portfolio page, as well as many of the theme’s features, are not working. Woocommerce doesn’t work and the responsive version of the theme doesn’t work. Do you plan to update the theme?
Can I have a refund? The theme doesn’t work at all, it’s really bad.
PLease open refund. i will approve
Done. I will wait for approval of the refund. Thank you.
Please upgrade to 2.0.12 or upper and continue. variation swatches doesnt update
cant import data without updated variation swatches
Hi,
Please check your site. An update should be available for the variation swatch on your site. version 2.0.18 . If it doesn’t then give it time to update on the server.
Thank you, SmartDataSoft Team
환불 요청합니다. 데모 설치가 계속 실패합니다.
Hi
Please open a ticket in our support system and let us know the issue in details we will try to fix the issue on your site.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
no thanks. please refund
Please open refund request from your themeforest , we will approve. Our end direct refund is not possible
thank you for your approval. Do I need to contact you directly?
환불요청합니다. 웹사이트용 데모를 가져오려고 하는데 계속 실패 하였습니다
Hi, can you fix the page of documentation?
Empty reviews keep showing.
Open ticket in our support system our technical team will investigate the issus
Hi, I hope you are doing well. Why variation swatches pro is not getting updated and activated ? Whenever i try to activate it, a message is appear that you are trying to activate older version. Please let me know why its happening
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Hello, we are in vacation till tomorrow, please open ticket in support system our team will reply you tomorrow Thank you
Hi, I’ve submitted a help request for the Wokiee template but I have not heard back from support. How do I install the Home Page-Example 20 (Demo 20)? It is not showing up on any of the demo installs. I need it to match my shopify page. If you could please help, I would really appreciate it. I can’t start work on the site until I get that demo page.
Hi
Sorry we were offline as we are online from 8am to 6pm (GMT +6) time. As we are online now we have replied your ticket please check it now.
Thank you, SmartDataSoft Team
why no one is replying… i am facing issue to import demo… even your demo link is not working…. please fix this as soon as possible
Sorry for late, when you open ticket our weekend already start.iur team will check all ticket in Sunday Thank you
Hi, i have purchase this theme for my website but i am unable to import demo. Whenever i click on import button, loading get starred and never ends. I waited for hours but demo still not geting loaded. Kindly provide assistance as soon as possible as i have to urgently deliver this store to my client. I’ll be very Thankful if my probelm gets solved
Hi, i have purchase this theme for my website but i am unable to import demo. Whenever i click on import button, loading get starred and never ends. I waited for hours but demo still not geting loaded. Kindly provide assistance as soon as possible as i have to urgently deliver this store to my client. I also created a ticket.
hello, i want to change my license from old domain to new one, i try contact you buy ticket i cant can you help me
Right now our support is offline , tomorrow morning our team will response you Thank you
Why can only import 6 demo templates, I want the same demo data as demo 20, and I keep getting “Importing, please wait!” when importing demo data for a long time
Please open ticket in our support system our technical team will help you
Hi
We have actually 6 demos and the rest of the demos are homepage. So after the demo import you need to select your demo homepage from “setting >> reading”.
Thank you, SmartDataSoft Team
But I didn’t find the same page as 20, only demos 1 to 18
Hi
I have imported the page 20 on your site and set that as the homepage. Please check your site.
Thank you, SmartDataSoft Team
Thanks a million, is it because I didn’t do it right somewhere so it didn’t import?
Hello I am not able to active the lic in my website
Hi
I saw your license were activated in two other sites. But our license is one time use only license which is why you couldn’t activate the license.However I have deleted all the site activated with the license now you can activvate the license in your new site.
Thank you, SmartDataSoft Team
Hello I just need to deactivate my license from one website and reactivate it in another one. I don’t have access to the old site anymore. Can it be done from your end? Thank you.
Hi
We have deleted the license from your old site.
Now you can activate the license in your new site.
Thank you, SmartDataSoft Team
Is there an update for this theme? Elementor error + woocommerce outdated files. Please fix the issue!!! it’s not normal to purchase a theme and not have updated versions released!!!!!!!!
Hi
Sorry for the inconvenience. Please give us some time we will update it and release the update very soon.
Thank you, SmartDataSoft Team
HI,
We have released an update on wokiee core though we can’t tell what issue you are actually facing without viewing your site. Please update the plugin and let us know.
Thank you, SmartDataSoft Team
Is there an update for this theme? I have this theme for my site, but its not supporting the latest versions of wordpress and Woocommerce, so I’m starting to see layout and other issues
i can’t import demo data can you help me please.
Hi,
I am working on your site and testing the reason of the issue.
As soon as I find the issue and complete the demo import I will let you know on your ticket.
Thank you, Asif Mahmud, SmartDataSoft Support Team