198 comments found.
Hello, I’m creating my site on localhost, if I host it on the web could not use the theme?
Hello! You can use it.
Hello, I would like to know if it is possible to translate the whole theme into Portuguese from Brazil.
Hello! The theme comes with the translation files, you can do that
Hello, Can i upload video’s within the theme?
Hello! The theme supports only Youtube and Vimeo videos.
I made a mistake and settled in tsantesonline.gr/wp I deleted it . now I’m right tsantesonline.gr and he does not pass his code template .What should I do ????
Hi there! You can manage all your purchase codes via your personal gt3themes account or send a request via this contact form and we will reset it https://gt3.zendesk.com/hc/en-us?mobile_site=true
I can’t seem to get the site to work on mobile. It also doesn’t seem to adjust to smaller themes. Site is everydayessence.shop. I’ve already opened a ticket and sent login info but have not heard back on this issue in several days.
Hi there! What is your ticket ID we will check it? Thanks
6150
6150
Hi there! I see that Jane has a conversation with you.
I am still having issues with mobile – it seems to have a bug. If I use the “mobile settings” to alter the text or the images it changes ALL the pages – not just the mobile page. Can you tell me if this is being addressed with a new update?
Do you have the latest theme version?
Yes I do
Please log into your gt3 account and submit a support ticket with your site credentials, we will check it.
My Support Has expired – I don’t think I should have to renew to have you address an internal bug. Can you please check it without additional fees.
To check what is wrong on your end, we need your site credentials.
OK can you email me and I will send them over to you? >>> Consultthat00@gmail.com
Please use the contact form available on our TF profile page
Hi!
After Installing and activating the theme when I install and activate all the required and recommended plugins, installing the woo commerce plugin or any of its related plugin results in the website giving a 500 internal server error. Is that something you can help me figure out what the issue is?
Nevermind. It was a Memory Exhausted Error. Fixed it.
Got it, thanks
Hi , how can I make multilingual top – header bar and pre – footer menu ?
Hello! If you want to use multilingual website please install any 3rd-party plugin that provides an opportunity to use several languages. For example, WPML plugin.
I have already installed wpml , but I don’t know how exactly I change the texts on top–header bar and pre–footer menu . Look here https://salvatorezin.com/ .
Can you please send your request to our support team via GT3 account? Our team will assist you.
Hi, you mean to create a post on support forum? Or something else?
While activating the code you had an option to setup an account with us where you can manage your purchase codes and get dedicated support
Hi, I created a ticket support with ID #6151 , I have no answers yet.
Hello! We replied to your ticket last Friday http://prntscr.com/hmuw8j Did you log in to your GT3 account?
Sorry guys but how I supposed to look your answers on support platform , I logged in but I can’t see nowhere my support tickets!!! And also I didn’t received any email with your answer.
Please ensure the mail isn’t in spam folder. All users receive mails in time.
I checked it again , no difference. Tell me where can I see my submited tickets.
Ok, where did you get the ticket id number?
I have received on Friday only this email : Your request (6151) has been received and is being reviewed by our support staff. To add additional comments, reply to this email. It was the first mail . After that I didn’t received anything. Just answer me how can I look my submited emails ?
Resend the email with the ticket on my email to answer there .
Unfortunately, you can’t see submitted emails. I sent you a new message. Can you please check your mail?
Yes know is see it
You can reply directly to that mail.
I cannot get any support on forum and facebook. Were do i post suport stuff? Forum is locked!
Please help me with: http://prntscr.com/he0tsa To unlock all theme features and get auto-updates, please activate the theme. Enter your purchase code and click “Activate”. Don’t know where the purchase code is? Click here. i entered purchase code but… This purchase code already activated! And message is still there…. How do i activate the theme?Hi there! Please provide your site credentials and we will check check it. You can send them via a contact form available on our TF profile page
Hello,
I have activate the theme on my wordpress and them its dessapeared , and now its said that the purchase code already been use , but I didn´t use that. But in my WP backoffice its said that I have 2 month left support so I think is using the right purshase code…
I try to go to the support but I can´t post anything.
Wait for a reply
Hi there! Thanks for contacting us. Please send your wp-admin and envato purchase code and we will check it. You can send them via a contact form available on our TF profile page. Thanks
Hello,
Hello were can I send you my admin details?
I would like to know who I can remove the menu at the bottom, before the footer?
http://lovelyfamily.pt/Yes, you can send them via a contact form
I am unable to update revolution slider, please help.
Hi there! What way do you try to update it?
I’m having the same issue as above person: it tells that I already used the license code. For me the same: I’ve only used this theme for this website. I guess there must be a bug within your system and I hope you can solve it.
Hello! The issue may happened if you used an old theme version. Please provide your envato purchase code and we will check it for you. Btw, did you set up an account while activating the code?
We are setting up a theme on kleydo.com but the license fails, we have not set it up more than once
Hello! Thank you for the purchase. Please provide your site credentials and Envato purchase code and we will check it. You can send them via a contact form on our TF profile page https://themeforest.net/user/gt3themes
Hi, I suddenly got the alert for the second time… Purchase Validation! Please activate your theme.
I paste my code and the said it’s already activated. Please help fast 
I send email by contact form. Please can you fix that problem that happens twice and by the time I wait I can not work on the site very annoying problem
Hello! We replied to your email the same day, we can even provide the screenshot. Please check your bulk or spam folder or you can send it once again. Note that while activating the theme, you have option to set up an account with us where you can manage all your purchase codes and get dedicated support. BTW. your purchase code has been deactivated, please try once again
Thank you for the support on the same day :))) really appreciate.
I try to set it up http://accounts.gt3themes.com/ and didn’t work. Can I register somewhere?? With my email they said I am not on the list…
You can set up an account while activating the code
Hi, I do like the Wizestore Theme, looks really awesome! It works great on the desktop and on the mobile (iphone), however it does not seem to work on an ipad or on an ipad air. I can’t open the three horizontal lines of the menu on an ipad. What am I doing wrong? Best regards.
Hello! If you provide your site url or the specific page we will check it for you. It should work properly
I’m getting error in activation.
Hello! Can you please be more specific? What error do you see? Please send details, purchase code and website accesses via the contact form.
Hello, if i activate the theme on a development server, can i still use the same purchased code to activate on production server?
Hello! You will need to deactivate the code on the development server if you plan to use production one.
awesome. thanks!
Hi, could you tell me where to change the WooCommerce button colours please, I can’t see where to change it in the theme panel. Thanks.
Hello! Thanks for contacting us. Please use the contact form on your personal gt3themes account to send a support ticket.
How can activate Register Form with email? I only can see the login form…
Hello! Can you please sumbit a support ticket via your gt3themes account and our support team will assist you. Please note that support is limited on weekends. Thanks for understanding
I activated theme on test site, then deactivated it an installed it to my real site. But now it won’t activate again because it’s already activated??? Help, what should I do?
GOT IT!!! Logged into GT3-themes-site and deactivated it there and now it works fine!! 
Hello, yes, that’s what you had to do
hi- i hired a web developer to build my store, so i send the purchased theme zip file to him through cloud sharing and purchase code also.. he activated the theme on my domain but some how he could not complete the job so he discontinued. now i have deleted the theme from word press to reinstall it again.. when i am trying to upload it from my desktop folder where i saved it.. it is not uploading.. i am getting a page where it is saying are you sure you wanna do this? and when i am clicking it is taking me back to dashboard.. theme is not installing.. please tell me the possible reasons of this problem?
Hello! Thank you for the purchase. If you provide your site credentials (wp-admin and ftp) we will check it for you.
shall i provide the details here? or some where in personal?
You can send them via a contact form on our TF profile page.
i downloaded license certificate and purchase code odf and send the file to the web designer is that okay?
he asked me to send license purchase code also .. is it normal?
www.girlihood.com please visit the site some features are not working it is showing error on the home page.. please suggest
To better assist you we need to check it in wp dashboard, that’s why we need site credentials.
pls check your massage i have send you the details
hi i have deleted all the word press and all data files and reinstall the whole process from the scratch.. now when i am using the purchase code to activate the theme it is saying that its already activated code.. please help
please help me i am stuck with a problem.. i have leagally bought the theme and i am not been able to use it.. please help
You have an account with us where you can manage all your purchase code. Account details were sent to your email when you activated the code for the first time
thank you so much it worked…. but in the demo theme new arrivals menue is showing an error.. the page says REVOLUTION SLIDE ERROR: slider with alias home-store-02 not found.
can you please help?
You have to import the slider demo, please follow the instructions in the documentation
the last queries were solved.. thank you so much for the support..
i am facing one new problem related to slider revolution button behavior.. i have added a link on the button where i want it to land and saved the sittings.. but when i tried on my live website on chrome it says popups are blocked so i unblocked and it works fine but its not at all working on safari.. please help
Hello! Can you please send your support request via GT3 account? Our support team will check whats wrong.
okay
Hello! Your header builder is really neat, but Is there a way in this theme to edit single product page layout?
Hello! Sure, you can choose different layouts for a single page like on the demo.
Yes, there are couple of ready layouts to choose, but what if I need to move a couple of buttons, put price after description etc. Is there a way to add more layouts, customize or it is hooked from woocommerce layout somehow?
Hello! Unfortunately, the Woocomemrce plugin doesn’t provide product page customizer. You can’t move buttons or add more layouts. But everything is possible to do as a custom solution. You will be able to edit provided layouts with the theme via css,
