403 comments found.
Hi! I cannot find the demo xml file. I checked every single file and I can’t locate it. Where can I download it? Thanks!
Dear Sir,
Thanks for choosing our theme.
Please download our theme full package then XML include on data sample folder .
Please re-check and contact with us via : opalwordpress@gmail.com if you still need help.
Best regards!
please share link to crowdfunding plugin info. I cannot find this info anywhere
Dear Sir,
If you need any support, please contact with us via email : opalwordpress@gmail.com
We will try to help
Best regards!
Does this theme support user campaign submission, and where do they enter paypal info also. Can they join before this happens
Dear Sir,
If you need any support, please contact with us via email : opalwordpress@gmail.com
We will try to help
Best regards!
pre-sale question: is there a framework behind the theme? if yes which one? thank you
Dear Andrew,
Thanks so much for interested in our theme
We base our theme from Easy Digital Download plugin with Customize setting from WordPress.
Let me know if you need more information
Kind regards!
Hello,
I bought this theme recently. I am trying to import the demo data for this theme. But i get a lot of importing errors. Also the demo pages are not imported as well. I hope you can help me out with this!
Kind regards,
never mind, problem is already solved! Thanks
My only question is: why doesn’t it automatically install woocommerce? 
and where can i find this: Visual Composer Licence key>??
I find this theme really hard to edit to my own wishes. It’s totally not clear what to edit. I have like 4 checkout pages, 3 cart pages. I can’t easily change the colors of my theme. Also a lot is in english and its not translated to my language (dutch) or can’t be done. I’m sorry to say but I find the user friendly thing a really bad thing of this theme….
campaign register and login doesn’t work either. I don’t get messages if it’s wrong or good. On my account page between user email and adress there is no padding/margin… I mean guys come one. Can you please help me out with my issues?
So I figured out how to fix some of the problems. (after 6 hours) I did solved the translating issue, I had to change all things in the code. (with dreamweaver). My next question is: why I don’t get an message when register is succesful? I only get a message on campaign register when i fill in incorrect information.
Hi there
Thanks so much for using our theme.
Please take a photo screenshot with description about your problem.
Then send with admin + ftp information to : opalwordpress@gmail.com
Our technical team will try their best to help.
Kind regards !
Opal Support Team
Connect with us via
Hello thanks for your reply. I’ve sent the message.
Dear Sir
Thanks for interested in our theme
We are running that function normally on this link by clicking on Main Menu : http://venusdemo.com/unity/demo-2/?post_type=tribe_events
Please check again.
Kind regards!
Hello,
I’ve purchased this theme and I’ve contact you guys regarding and issue and I haven’t hear anything back. Is it possible to get some assistance please.
Dear Sir,
Thanks for choosing our theme.
Could you tell me what channel you used to contact.
Please re-send all information about your problem with screenshot of problem and provide your Admin + ftp information to email : opalwordpress@gmail.com
We will check and try to help
Kind regards !
Opal Support Team
Connect with us via
Hi, and thanks for the beautiful theme. I bought but i have some problems
1)translation. I have also wpml but for me is difficult to setup, i need to translate donation in home page backers, expired time ecc. but in 3 days i cant find a way.
2) Is possible to setup a campaign without a goal ? Many thx
Hi there
Thanks so much for using our theme.
Please take a photo screenshot with description about your problem.
Then send with admin + ftp information to : opalwordpress@gmail.com
Our technical team will try their best to help.
Kind regards !
Opal Support Team
Connect with us via
Hi, i will take a screen and send you the ftp access, sorry but i didnt see that u were answering. I have a really important question, i need to use another theme also in the website but if i switch on the other theme is impossible to use campaign how i have to solve ? kind regards
Dear Sir,
Please resend your email .
What is your email address or email tittle
We alway reply around 24h .
Kind regards!
Hi i was sending a mail to opalwordpress@gmail.com where i explain all problems what i have thank you very much
Hi unfortunately i didnt get answer for my questions..
Dear Sir,
What is your email address.
We do not receive any your email so how we can answer it ?
Please let me know your email title or email address.
Kind regards!
I’m concerned – to one member you say sorry no refund, this is a digital product – however on your own website you offer a 30 day money back guarantee if not satisfied? Also, Why does this theme not have any reviews?
Below actual wording from your site…
Not happy with our themes? No worries!
We’re confident in our high-quality WordPress themes so we offer a 30-days money back guarantee. You can refund within 30 days if you’re not happy with our products
Dear Sir,
Thanks for interested in our theme.
Our wpopal.com site is not ThemeForest site.
If you buy our products on wpopal.com, that message will be approved.
ThemeForest is Market place where we sell my items. And all license terms or rules come from ThemeForest.
Kind regards!
Hello. I’m interested in your theme and I have some pre-sale questions.
1. Does this theme give all plugins for free in zip file? I wonder if paid plugin like visual composer is included in your theme.
2. When I click ‘donate now’ and ‘purchase’ button in the detail page (not main page), the button doesn’t change to ‘check out’ button. Is this a bug? Please check the page below. http://venusdemo.com/unity/demo-1/?download=tiger-of-earth3. Is it possible to display video file or some photos in detail page? There’s only one photo in every campaign page and no video file. Would you please upload a sample video file in one of campaigns? I’d like to know how it works in front page when I upload video file in submission page.
Thank you.
Dear Anchorbk
Thanks so much for interested in our theme.
Here are the answer for your points
1. All paid plugins we listed on description were included on our theme. You do not need to paid anything
2. Could you take a photo about it. We still are seeing everything normally
3. You can drag video files to description of each campaign
Kind regards !
Opal Support Team
Connect with us via
The button still displays ‘purchase’ after I added campaign to cart. I think it should be changed to ‘check out’.
Dear Sir,
Please re-check. we updated it .
Thanks so much for letting us know about it.
Have a great of your days!
hi i PURCHASED this nice template and installed. i create a campaign with video link but i have a problem , in campaign page i can not see section (description & video) about project . screenshot : http://imgur.com/IjsrA0a
help me please .
Dear Behxxx.
Thanks so much for choosing our theme.
Current on campaign video link do not work. Please drag your video to description of campaign .
Let me know if you need another assistants .
Kind regards!
My description not import to campaigns , and when I type in description not show anything in campaign .
Hi there
Thanks so much for using our theme.
Please take a photo screenshot with description about your problem.
Then send with admin + ftp information to : opalwordpress@gmail.com
Our technical team will try their best to help.
Kind regards !
Opal Support Team
Connect with us via
Hi, For the payment method, is it support MOLpay payment gateway? You can visit the page at http://www.molpay.com Just for info, MOLpay can be integrated with woocommerce. Thank you.
Dear Sir,
Thanks for interested in our theme.
We are using Easy Digital Download one of powerful plugin.
So that can be integrated with any Payment method but you need add more plugin with EDD plugins.
We search and see that : https://easydigitaldownloads.com/downloads/molpay-payment-gateway/ you can check it.
Best regards!
Thank you so much…
I just have 1 question, how do you go from full to boxed layout, can’t find it anywhere
Dear Sir,
Thanks for choosing our theme.
Please try on your admin page with setting of Visual Composer https://goo.gl/n4RBfQ
Let me know via email : opalwordpress@gmail.com if you still need help.
Kind regards!
We are experiencing problems removing the campaign stats under each images like it is shown here: http://screencast.com/t/Vr5QrQqC. My question is how do we remove it as we don’t need it for the purpose of the site we are building. More so, how do we deactivate the successful and Unsuccessful on each image. Thanks
Dear Sir,
We can not see your image.
Please take a screenshot with description details about your problem.
Then send to : opalwordpress@gmail.com with your admin + ftp information.
We will check and try to help
Kind regards !
Opal Support Team
Connect with us via
Hi. I am having a bit of trouble with the template’s events pages. On your demo page, you can see it too, the broaken links: http://venusdemo.com/unity/demo-1/?tribe_events=integer-posuere-erat-dapibus-posuere-velit
Here is one of my pages: http://una.or.tz/activity/world-day-against-child-labour/
Please advise.
Dear Codetz,
That our problem and we will fixed it for you.
Please let me know your admin + ftp information by sending to email : opalwordpress@gmail.com
We will fixed for you immediately .
Kind regards !
Opal Support Team
Connect with us via
Hi,
How can I put a sidebar/widget next to the WooCommerce shop page? I selected left-column sidebar and the right sidebar and I have put the widgets. But it still shows 100% width shop content.
Thanks.
Already fixed it. I had to select the widget in the Appearence section. Quite confusing…
Thank Sir,
Let me know if you need another assistants !
Dear,
i would like to buy this theme if this has a feature for ideal. I am coming from the Netherlands and ideal is something the same as paypal, western union etc..
Is there any possibilty to pay with ideal in this theme? Or am I able to use a ideal plugin to implement in the theme?
Kind Regards,
Dear Sir,
Thanks for interested in our theme.
We base Unity from Easy Digital Download plugin so you can use all function and plugin for EDD.
And of course that can make a payment via paypal or another payment method .
Let me know if you need more information.
Kind regards!
Hello. I think this theme is good for me. Before I place an order, I need to know its woocommerce function. Where did you use woocommerce plugin on your theme page?
Could you please share me the link for the web page which you used woocommerce?
Thank you for your cooperation in advance.
Dear Sir,
Thanks so much for interested in our theme
With WooCommerce plugin you can check that link : http://venusdemo.com/unity/demo-1/?post_type=product
Let me know if you need more information
Kind regards!
Hello,
I would like to request a refund.
I have checked your source code and it looks a lot like the code from Franklin theme (you have left reference to the franklin theme in the code).
I have read the comments and you do not know much about the functionality of the plugins.
Please let me know.
Dear Sir,
We can not make a refund for you on this case.
That is a digital products and you have time to check it before purchase. No one can ask you to purchase. That is your choice and we can make a refund with this.
Best regards!
Hello, is there a quick and easy way to change the map watermark that is located in the footer? If not what folder is it located in so I can change it manually? Thank you
Dear Sir,
Thanks so much for choosing our theme
To edit that map watermark, please follow that step : https://goo.gl/lNh9HF
Make sure that is footer you are choosing on : Appearance > Customize > Theme & Layout setting > Select footer you edited.
Kind regards !
Opal Support Team
Connect with us via
Thank you.
