131 comments found.
Hi kanhapeace. how do you resolve your “has no content to show” problem? i get the same thing with my best sellers block. Thank
Dear Tleocady.
Pls submiy ticket here: http://magentech.com/submit-a-ticket/submit-ticket
We will reply within 24 hours
Thanks & best regards.
Dear tleocady,
You can try the way suggested below:
“Hi tleocady, I fix it already, you go to SM-Deal and then you select category -> you go to find product that have in category that you select above -> you edit this product by you fill fields like: Special Price, Special Price From Date, Special Price To Date it will show.”
if it still doesn’t work, pls tell us.
Thanks
Dear tleocady,
You can try the way suggested below:
“Hi tleocady, I fix it already, you go to SM-Deal and then you select category -> you go to find product that have in category that you select above -> you edit this product by you fill fields like: Special Price, Special Price From Date, Special Price To Date it will show.”
if it still doesn’t work, pls tell us.
Thanks
Dear tleocady,
You can try the way suggested below:
“Hi tleocady, I fix it already, you go to SM-Deal and then you select category -> you go to find product that have in category that you select above -> you edit this product by you fill fields like: Special Price, Special Price From Date, Special Price To Date it will show.”
if it still doesn’t work, pls tell us.
Thanks
Hi dear , is it support RTL ?
Dear Matagr,
the SM Shoppystore doesn’t support RTL. If you want it, you can require “custom work” department, and we do it for you.
Thanks
what about cost?
Dear sir,
Please submit ticket here: http://magentech.com/submit-a-ticket/submit-ticketRequire “Custom work” department, after check your site, we will send you the quotation for this customized issue.
Thanks!!!
Hi Magentech
Please help me to solve, Why my daily deal not show it say: has no content to show! & my mega menu can’t go in also.
Hi magentech again,
for daily deal i solve it already, but my SM Mega Menu i can’t go in when i click on it, it ignore. please help me!
Hi Kanhapeace,
Did you submit ticket? Please let me know your ticket number, we will solve it right.
Thanks
Can you guys reply to my ticket, i have been waiting since morning for you guys to reply – MTT-THEMEFOREST-88GIT4073M
Dear Meetferoz,
We are checking your ticket. Please keep following it.
Thanks
i hve setup the site per your instructions but the theme looks messed up…can you reply my ticket…it has been 15 hours and no reply since i posted
Hi Guy,
We did answer your ticket. Please check it.
Thanks
It has been more than 24 hours and ticket have not been answered
hi Feroz,
We did reply to you 6 days ago, Please check your ticket.
Thanks
hello, i have purchased the sm shoppy theme and i got some issues in the theme please solve my issues asap.
please check the site tatamart.com:
1) The homepage design is not proper. 2) When i click on the main category (for example i click on grocery) so it will not display all products or items.
Dear Gurudat,
Please, submit ticket here: http://magentech.com/submit-a-ticket/submit-ticket and we will support this issue for you right.
Thanks
I got fooled into buying seeing paid reviews on this website..seems themeforest is equally the culprit in showing good reviews on the main page…i am surprised to see so many complaints about these guys..Regret buying….
I am sorry for this issue. We often answer within 24 hours.
We are checking your ticket and trying to reply within 1 hour.
Thanks
THese guys are damn slow in responding…whole setup got stuck because of this unfriendly design of the shoppy store theme…i guess they dont undestand what a good support is..might as well ask for refund and get another from someone who can support well
Dear meetferoz,
We are checking your issue.
Please wait us 1 hour.
Thanks
Sent a ticket. Still didn’t get any reply. I can’t configure SM Deal and Super Categories.
Dear wpexpand,
I answered your ticket.
Please kindly check again.
Thanks
I posted a support ticket as the Theme will not install properly. I need a resolution to this ASAP. We are experienced magento developers and cannot get the font end theme displaying correctly so something is wrong. If the theme doesnt work we will need a refund!
Dear inspired_development,
Please take a look at our guide for installation http://www.magentech.com/documentation/sm-shoppystore/ . If possible i would recommend you install our theme using our quick start package as well, as this way you will have a site look and work like our demo.
Thanks & regards!
This is not an answer. I have attempted to install this theme endless times and have wasted 4 hours now. Im going to try once more before i get back to you again!
Dear inspired_development,
Did you finish your installation process? Please let us know if you need any further assistance.
Thanks & regards!
What’s your problem guys? Why not replying timely? Why not solving the problem? Solve the problem or give me refund.
Dear Ovokhalid,
We are so sorry for this. Our team sent the feedback in your ticket. We will check your installing process. Please feel free to discuss with us via there.
Thanks & regards!
So I reported an issue where using the SM-Basic Products component adds 1 minute to the page load to display 4 products and 3 days later I received this reply.
Sorry for the late reply ! When the Basic Product Extension is enabled, the site is just slower because it loads more. To speed up your site, you may refer the link below https://www.properhost.com/support/kb/24/10-Ways-to-Speed-Up-Your-Magento-eCommerce-Site
This is not acceptable or correct, please address the technical problem and read the comments I submitted thoroughly.
Dear gavinj2006,
We’re so sorry about that we are updating SM Basic Products modules to improve the loading speed. Please feel free to give us a little time on this work. We will announce to you when it’s done.
Thanks & regards!
Ok i bought this on behalf of @lifemedcorp. Hope you would provide great support.
Dear wpexpand,
Please feel free to contact us.
Thanks
Great Work, I want to develop html version. partnership 50-50. waiting your answer.
Dear HTMLCooker ,
Next time, we will create html version.
Thank you for your comment.
Hi
In the comments above you promise an update within a month, can you tell me when it is due?
Thanks
Dear gavinj2006,
We updated this theme. It will be released on Themeforest in the next week. Themeforest will send email to you about the update version soon.
Thanks & regards!
Hi, I have the update, is it just the quick start you have updated? I still cannot get SM-Deals Working and the front page is really slow to load?
Dear gavinj2006,
We updated the quickstart and theme packages. Please feel free to submit a ticket and provide us your site details so we can check these problems directly.
Thanks & regards!
dear magentech
i need a html source this theme i have my cms and i use that and this is have a lot of code in a php about Magento software i think
i have question when i buy this theme just source like other html and i put a code in;or it s ready to use u r software?
Thanks
Dear suffered1,
We are sorry that we do not provide HTML version for this theme. You can consider to submit a ticket to our Custom-work deparment. Our team will change this theme to HTML as your needs. Here is the link for your submission: http://magentech.com/submit-a-ticket/submit-ticket
Thanks & regards!
I want to buy this theme but those comment made me think. Do you really give support fast? :/
Dear lifemedcorp,
If your already purchased our theme and you need technical support you can submit ticket in our Support System. We will send you the response within 24-48h. For some cases, it means something out of the normal has occurred and we need more time to check it out. Or need more site information to check issues directly.
Thanks you for your attention. Kindly regards,
I’m really disappointed with this theme. There are so many broken links, and just things that don’t work. If you’re looking for something that’s easy and works, this isn’t it. None of the Footer links are functional upon initial setup, Blog doesn’t work (Or isn’t included), Deal extension doesn’t work.
Dear crainface,
We are so sorry about this. All footer links are custom links. You can change them easily in CMS Block. We removed Blog – Community Edition by aheadWorks in theme package. To download this extension, please go here: http://www.magentocommerce.com/magento-connect/blog-community-edition-by-aheadworks.html.
All support is given through our Support Ticket system. http://www.magentech.com/submit-a-ticket/submit-ticket Please create a support request there, so we can better assist you.
Thank you, we look forward to serving you!
Hello Support,
Following your quickstart installation procedure, the site works perfect on local WAMP server. However, installing on a real production server does not work. gives a “500 internal server error”. Try to remove .htaccess.. still doesnot work.
Furthermore, installing a fresh Magento 1.9.2 on the same server works fine.
James
Dear wakori,
Can you create a ticket here http://www.magentech.com/support/tickets?
Please provide us your site information to check.
Thanks
Quick VIew is not working please do help me as soon as possible
Dear Gurudat,
Please refer these guide to solve your problem. http://www.magentech.com/documentation/error-sm-quickview-doesnt-seem-to-work-front-end-get-the-following-error-the-requested-content-cannot-be-loaded/ http://www.magentech.com/documentation/error-not-found-in-admin-configuration-sm-quickview/Thanks & regards!
Im getting this error “The requested content cannot be loaded. Please try again later.”
Still facing problem even after working on your solution
Dear Gurudat,
Can you go to magentech.com to livechat with our technical? I think you need to provide the url to check?
Thanks
Its presale chat in your website. Please make it fast.
Dear Gurudat,
We are online now
Thanks
Hi there,
It’s been almost a week that I’d submitted my ticket, but haven’t got any reply yet. Please tell me what’s going on.
MTT-THEMEFOREST-5JTNX8FPHN
Thanks, Amir
Dear taureanamir,
We are so sorry for being late in answering you. Our support team are checking your ticket. We will send you the feedback as soon as possible,
Thanks & regards!
Hello,
Where are you guys? It has been more than a week, and no one has looked into my issue. Are you guys up for some serious business? It’s pathetic, really pathetic. I need to roll out a version to the client within another 2 weeks and you guys haven’t looked into my issue yet. I can see some issues that were posted yesterday are being resolved but my issue which I had posted more than a week ago is still overlooked.
If you take your client seriously then please look into my issue ASAP. I got a very tight deadline.
Thanks, Amir
Dear taureanamir,
I answered your ticket. Also i saw that you have not purchased this theme.
Can you verify via our ticket system?
Thanks
Hi,
I’ve replied to the ticket with all the purchase details.
Thanks
Dear taureanamir,
We sent the feedback again. Please check your ticket.
Thanks & regards!
Hello,
Thanks for the reply and fix. I have posted some more issues in a new ticket. Please look into it ASAP.
Thanks,
Dear taureanamir,
Our team are checking your ticket. Please feel free to give us a little time on this work.
Thanks & regards!
Hi,
What’s the status of my issues ? It’s been 3 days and I haven’t heard back from you.
Thanks,
Dear taureanamir,
We answered your ticket 3 days ago. Please kindly check it again.
Thanks & regards!
Hi,
Please check the ticket again. You replied to 2 questions only. For the rest you replied “For all your other issues, i will check and update you as soon as i am able.”.
Kindly check it again.
Thanks,
Dear taureanamir,
We are sorry for this mistake. Please check your ticket again. Our team sent the feedback in there.
Thanks & regards!
Hi,
I’ve checked the feedback. And posted some more questions. Please take a look.
Thanks,
Hello we haven’t heard back from you on the additional questions.
Dear Taureanamir,
Our team are checking your ticket. Please feel free to give us a little time on this work.
Thanks & regards!
Another query has been posted. Please check.
We posted the query on 15.08.2015 00:29:31, get the reply today i.e., 21.08.2015 09:37:51. And the reply is no clear, keeps us in vain. We do not understand what you are trying to say in the ticket. Please make it clear. This is no good.
Thanks,
Dear taureanamir,
We’s so sorry for this mistake. We sent more details and screenshots so you can take a closer look.
Thanks & regards!
Hi,
We are unable to fix the Shopping cart issue even after following the steps suggested by your team. Please look into the issue ASAP. The ticket has been reopened.
Thanks.
Dear taureanamir,
We explained in your ticket. Please check again.
Thanks
Hi,
Your questions have been replied and new queries have also been posted. Please look at the ticket.
Note: We’re approaching our deadline very soon, so please look into it with high priority.
Thanks
Dear taureanamir,
We answered your ticket. Also you do not have label Purchased from this theme. Please confirm me your order via the ticket. We will continue to support
Thanks
Hi,
We’ve posted some more queries in the ticket. Please take a look at it.
Note: We’re approaching our deadline very soon, so please look into it with high priority.
Thanks.
Hi,
We will check it and answer you soon.
Thanks
Hi,
We’ve posted some more queries in the ticket. Please take a look at it.
Note: We’re approaching our deadline very soon, so please look into it with high priority.
Thanks.
Are you taking our issue seriously ? After 4 days of posting the issue, we get this reply from you: Sorry for the delay ! I have been looking into this and will reply as soon as when I have done it !
We had this note on the message as well as on this forum Note: We’re approaching our deadline very soon, so please look into it with high priority.
This is really pathetic customer service.
Ticket updated. Please work on it asap..
We have an issue with the themered.css file. The file cannot be modified. Please look into the ticket.
Dear Amir,
We did answer in your ticket. If you have any problems, please update to ticket, we easily follow and reply you more quickly.
Thanks
What’s the status of the PRICE SLIDER issue ? Isn’t it resolved yet ??? Please reply soon.
Dear Taureanamir,
We are solving for you, and reply in the ticket, Please keep following and get the answer on you ticket.
And if you have any problem, update them in the ticket, we will anreply asap.
Thanks
Ticket updated. Please take a look.
Thanks.
Dear sir,
Pls keep following your ticket and get the answer.
Thanks