16512 comments found.
Is RTL fully supported?
RTL support is in a beta phase, but you should not have any problems regarding this. By the way after you purchase the theme, if you see the any problem please open up a support ticket and we will inform our dev team to fix the issue.
Thank you,
Thank you. Is there any time estimate on fixing RTL issues?
RTL system works ok now, by beta phase we mean that it may have or may not have problems.
We do not have many customers regarding RTL version that is why there is no feedback. You can purchase the theme and work normally in RTL language, if in any case you see a bug please inform us and we will act upon that.
For now there is no known issue regarding RTL in the theme.
Thank you,
Hi! Why i not find the plugin “Visual Composer”
it’s okay Thanks! how to the update “Visual Composer”?
you need to delete your Visual Composer plugin from plugins menu, then go to appearance -> Install Plugins to install and activate it.
Thank you.
Artbees Support Desk
Hi, Please can you update your theme with the last revslider 5.0.4.1 ? My website is very ugly since i did the update of the theme and of WP 4.3 which is not compatible with revslider 5.0.4. Thanks !
We are going to release the latest version of Rev slider son on next release. No ETA at the moment regarding this.
Thank you for your patience.
Hello!How can i do the slider like on this page:http://www.sabu-sabu.com/ ?
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Verify code is nit working-can you give me the answer here pls?
Sorry didn’t understand what you meant. You need to clear your browser cache and sign in to atbees.net/themes/ then access this URL to add your support ticket:
https://artbees.net/themes/dashboard/new-ticket/Thank you.
Cannot register. Says my email address is already used and i receive no email when trying to reset password. Please help, i have a problem with your theme that i need to ask you a question about.
There is no user with your credentials in our system. Please kindly clear your browser cache or use another machine and do the sign up process here: artbees.net/themes/
Thank you.
Is there a way to control the mega menu width? I have 3 colums and there’s a huge space between the columns. How can I modify the width?
Thanks!!!
Please note that we do not provide post-sale support in item comments section. Please kindly refer to our support desk and open a ticket to get the quickest and best solution tailored for you by our support experts. Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Hi, I just checked on my mobile, the accordion issue of all being open isn’t fixed in Jupiter. Will this be fixed?
I want to buy it but I need this feature and I like what you’ve done with the customizations in VC. Looks nice
OK, I see everyone complaining about the accordion. Seems to work with other themes. Anyway, no need for replyl.
Accordion bug has been fixed in previous version of the theme. Here is the change log for more information:
https://artbees.net/themes/support/jupiter/release-notes/Thank you.
my Spotlight blog just keeps loading and will not load even on my phone. Also my countdown will not function. PLEASE HELP
This is something that our support staff should check in details for your case.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Can NOT reset my password on your site…even with emptied cache end everything gone..i get NO email to reset it..and there is NO WAY to contact someone on there to help!! Please rectify immediately for me!
Please advise!
There is no username in our database with your credentials. Please kindly sign up as a new user in artbees.net/themes/ website.
Thank you.
why does it say that my email iamadaptive@gmail.com has been used then? I have had support from you before. please fix this.. it has been days and no support help available
and there is NO email that comes when i have tried to retrieve my password over 10 times!
You’re email is registered with us, but not linked with any purchase code yet. I sent the reset pass just now for you. Please also check your spam folder too.
If you still can not access please kindly send a private message to facebook.com/artbees and we will follow up.
Thank you.
i cant install it . I have a message that say there is not css file
it missing the file style.css help me please!!!
It seems that you did not unzip the download file first. Please read this article for details about installing the theme:
https://artbees.net/themes/docs/how-to-install-jupiter-theme/Thank you.
Hello, I am interested in purchasing one of your template. However, I can not decide whether The Ken-3.3 or Jupiter 4.
Can I get the information, what is the difference between these templates? Do you have some extra differing functions?
I would be very grateful.
All information about those themes can be seen in our demo sites:
demos.artbees.net/jupiter/
demos.artbees.net/ken/
You netter look at your design and check our demo sites to see which one can be achieved with which theme.
Thank you.
Hi there, is there a child template for the Kale format in Jupiter theme?
There is one Child Theme for Jupiter which will work for all Jupiter templates, as all those templates are created using Jupiter theme options.
Thank you.
Hello, I am interested in purchasing one of your template. However, I can not decide whether The Ken-3.3 or Jupiter 4.
Can I get the information, what is the difference between these templates? Do you have some extra differing functions?
I would be very grateful.
All information about those themes can be seen in our demo sites:
demos.artbees.net/jupiter/
demos.artbees.net/ken/
You netter look at your design and check our demo sites to see which one can be achieved with which theme.
Thank you.
I have purchased the latest version of Jupiter that includes LayerSlider. However, nowhere in the documentation does it include the LayerSlider purchase code which is required for updates. My purchase code for the theme is not accepted. Any help? Thanks
There is no Purchase Code when using Layer Slider from our theme download files. For more information please read this article:
https://artbees.net/themes/docs/layer-slider/Thank you.
Jupiter is compatible with WooCommerce 2.4.5 ?
No test results at the moment. We will have a better view after weekend. Thank you.
Pre-sale question; I already used Jupiter a few times, but for a new client I would like to use the plugin “Easy Digital Downloads” instead of Woocommerce. Is Jupiter compatible with EDD?
I will also use WPML in combination with Pronamic iDeal (NL) plugins.
Thank you!
We do not know about this as we did not test our theme with those plugins.
The only 100% compatibility we can guarantee is WPML from the plugins you mentioned.
Thank you.
Is there a way to make sidebar show up on WooCommerce product archive?
Never mind. I found out – change page layout.
CSS is acting funny changing colors here and there for no apparent reason. This started last update or so.
This is something that our support staff should check in details for your case.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Cannot register 2nd purchase…dashboard and register links re-direct to account page…endless loop
Please kindly clear your browser cache or use another machine, then follow these steps:
https://artbees.net/themes/docs/how-to-register-theme/Thank you.
Hi,
After updating Wordpress and Jupitor to the latest version, the fancy title font-family option is not working. The font style won’t change whatever font chosen.
This is something that our support staff should check in details for your case.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Hello, I am unable to submit a ticket because it keeps sending me to my account page after clicking the “open a ticket” button. Anyway, the Visual Composer (artbees version) has caused an issue with my homepage. I am unable to save anything within the jupiter options below the visual composer elements on a page when the plugin is activated. But will save when I deactivate it. Unfortunately that doesn’t help because you need the VC activated in order to see the results on the front end. So I activate it and the changes are then reverted. Please help.
Please kindly clear your browser cache, or use another machine or browser to access artbees.net/themes/
That will do the trick.
Thank you.
thank you
Anytime 
