26721 comments found.
My homepage slider isn’t reponsive on mobile. And I have gone to the page I’ve set the slider on, and made sure that in the slider shortcode I have ”responsive height” set to “yes”, but it’s still not working?
Hi,
Could you please submit a ticket to https://qode.ticksy.com with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help.
Qode
My homepage slider isn’t reponsive on mobile. And I have gone to the page I’ve set the slider on, and made sure that in the slider shortcode I have ”responsive height” set to “yes”, but it’s still not working?
Hi,
Could you please submit a ticket to https://qode.ticksy.com with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help.
Qode
I want to know whether it is possible to customize the demo pages ( http://demo.qodeinteractive.com/bridge123/) as this demo page from a different theme ( http://codesymbol.com/themes/uno/light/galleries/slideshow-normal-nav/ ) . In particular I would like to use the outer edges for the logos and down the outer edges for copyright and 3 logos of social
Best regards
Hi,
You could achieve a similar look, as our theme provides the option to disable the top and bottom borders of the frame ( http://screencast.com/t/20iqdXN1qYC ). You could do this, and create your header and footer to be white so they look like the top and bottom borders of the frame, and then just set the appropriate widgets in the footer. Regarding the header, to align it with the left and right edges of the border please go to Qode Options > General and set “Align Header with Passepartout” to “Yes”.
If you need any further assistance with achieving this please submit a ticket to our support forum at https://qode.ticksy.com and include a link to your site and temp wp-admin access, and our support team will be glad to help you out.
Qode
Hi, I want to buy the theme, but before i need to know if all demo can be imported? Demos are imported with visual composer? Regards.
Hi,
Thanks for your interest in our theme. 
Yes, all demos can be imported. Please note that you can only have one demo imported at a time. The demos are imported via our import panel, but you can edit all of the imported pages via Visual Composer after you import a demo.
Hope this is helpful.
Qode
i have no idea why but tabs and accordions are not available in the visual composer…
Hi,
Could you please submit a ticket to our support forum at https://qode.ticksy.com with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help.
Qode
Hello, how do you accomplish the transition in the logo while scrolling down?
I put my logo normal as white, how do you make it black as you scroll down?
Tried several combinations with no luck so far. 
I’m trying to emulate bridge 11 demo on a clean site.
Thanks
Oh, well… think I got it, I used your import, instead of wordpress for the demo. 
We’re glad you solved the issue.
Qode
Hi, maybe I’ve missed in in the import section but I can’t find the new urban shop in the list to import. Is it available already or not? Thanks!
Hi,
Please make sure that you have the latest version of the theme, and you should see the “Bridge Urban Shop Demo” in the import section: http://screencast.com/t/GkayteNcGnI
If you have any further issues with this, please submit a ticket to our support forum at https://qode.ticksy.com with a link to your site and temp wp-admin access so our support team can take a look and see what they can do to help.
Qode
Hello, Could you please help me enabling support for frontend visual composer? It does not work
Hi,
Please submit a ticket to https://qode.ticksy.com with a link to your site and temp wp-admin access and our support team will provide instructions on how you can enable the frontend Visual Composer.
Qode
Is it easy to add a customer font ? – I have the font in following formats : ttf, woff,svg & eot
Hi,
Custom fonts can be added through some simple css. Our support team can provide you with a more detailed explanation and instructions on how to add a custom font to your website when you purchase the theme.
Qode
Hi,
There used to be a custom-fields.php in the “includes” folder.
But in the latest 7.6.2 version, I noticed that this file is no longer present. My current custom-fields.php has some modifications.
How should I do this modification in version 7.6.2?
Hi,
This file is no longer used for more than a year.
Qode
I am currently using version 7.1 which was released on 9th May 2015.
Version 7.1’s “includes\custom-fields.php” has a section on testimonial-company_positions that was commented off.
In my version, I removed the comments.
Please advise.
Hi,
Please submit a ticket to our support forum at https://qode.ticksy.com/ so our support team can take a closer look at this and see what they can do to help.
Qode
Ok, just did. Ticket #518481
Please get someone to take a look. Thanks!
Hi,
We have assigned your ticket to a member of our support team. They will take a look and get back to you as soon as possible.
Qode
Hi,
I want to add a simple div-Container at the end of each section from “page sections”. Like a “section footer” Please see the sreenshots below. HTML and CSS is no problem. My simple question is, where I should implement the HTML-Code? What is the best way?
Thanks.
Hi,
Please submit a ticket to our support forum at https://qode.ticksy.com/ with a link to your site so our support team can take a closer look and see what they can do to help.
Qode
Ok, thank you.
You’re welcome.
Qode
Hey there, I soooo wish you support Slider Revolution It is much better than layerslider – can you consider this? Not for free as I have my own copy – just wish it was possible to use it as if it was part of the theme.
Hi,
Thanks for the note. We will pass on your suggestion to our development team for further consideration.
Qode
Hi … perfect theme … just a quick question to anchor link functionality:
I use classic theme with left menu in full width. Clicking on menu item “Kontakt” ... should bring me down to footer.
I built a page with anchor link … copied the source code and put it on top of my footer text.
It works perfectly on mobile devices …. but on PC each click on “Kontakt” brings the site only 2 to 3 cm down … I have to click 10 to 20 times on “Kontakt” to reach the footer.
See here : www.hellerbass.eu
What is wrong ?
Hi,
Could you please submit a ticket to our support forum at https://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help.
Qode
Done … ticket #518202 – thx
Hi,
We have assigned your ticket to a member of our support team. They will take a look and get back to you as soon as possible.
Qode
Problem solved … great support
This was the issue:
My footer is set uncovered …. and so the footer is active all the time behind the page … this is the reason why the anchor doesn’t work properly. 2 possibilities : disable uncovered footer or much better: place an empty row just above the footer on each page with anchor … just perfect now.
Glad we could help.
Qode
I left a message on the support page but have yet to receive an answer. I am trying to figure out how to import the layer slider from your demos. I imported using the ALL option for my chosen theme but the layer slider didn’t import. How do I import those?
Thank you.
Hi,
You need to import the Layer Slider content separately. To import the LayerSlider, unzip the file you received on purchase and inside it in the “xml export” you will see some files named something like “LayerSlider_Export_Bridge50”, where the number 50 is the number of the demo the LayerSlider is for. Find the LayerSlider file for your imported demo.
Now go to LayerSliderWP from your admin panel and under “Import Sliders” click on “Choose File” and then select the appropriate layerslider zip file and then click on “Import”
If your slider is still not displaying, then copy its shortcode and go to the page your slider should be on and in Qode Custom Options find the Enter Layer slider or Qode slider shortcode field and copy the shortcode in there.
If you need any further assistance with importing the LayerSlider, please submit a ticket to our support forum with a link to your site and temp wp-admin access, and our support team will be glad to help you out.
Best regards,
Qode
It worked. Thank you!
You’re welcome.
I have added a blog post to the site and the preview for the post is showing content not form the article? Here is the blog post: http://www.thesocialmediacrowd.com/category/social-for-business/
Oh and I can’t find the ‘excerpt’ filed you mention in your other support tickets. Thanks
Hi,
Please go to one of your blog posts, and in the Screen Options make sure your excerpt field is enabled: http://screencast.com/t/GX8v17unPe
Qode
Had a fatal error a couple weeks ago and updated the theme, it ended up fixing the problem. Again we are now getting an error with .php files and it is causing issues showing the website with the header file and we are unable to log-in to the WP admin. Please have a look and advise: culturehairproducts.com
Hi,
Please submit a ticket to our support forum at https://qode.ticksy.com/ with a link to your site and temp wp-admin access, so our support team can take a closer look at this issue and see what they can do to help.
Qode
Hi,
Is there a possibility to make the button of separator with text bigger?
Thanks in advance!
Hi,
Please try by adding the following code to your custom css field and modifying the 36px value to modify the button height, and the 35px value to modify it’s width:
.vc_text_separator.full div {
padding: 0 36px;
line-height: 35px;
}
If this doesn’t help, please submit a ticket to our support forum at https://qode.ticksy.com/ with a link to your site so our support team can take a closer look and see what they can do to help.
Qode
Thanks! It’s worked perfectly
You’re welcome. Glad we could help.
Qode
Ticksy is currently not allowing me to login in order to create a ticket…
Hi,
Please try logging in to ticksy using some other browser and let us know if the problem persists.
Qode
Hi – I can’t get the demo to load…?
Hi,
We are upgrading our server, hopefully it will be up running in next hour or so
Qode
Hi! I have received a reply to my ticket on support page but when have gone to reply the link was dead. After that I just simply went to sign in and now it seems I cannot sign in – automatically am taken to sign in page each time…..
I’d really appreciate some help,
Ix
Hi,
Please try signing in to ticksy using some other browser and let us know if the problem persists.
Qode
