16513 comments found.
Featured images aren’t showing up on single blog posts, and I can’t find out how to enable them. Where is the option to enable featured images on single blog posts?
you need to go to theme options > blog/news > Blog Single Post > Feature Image
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Hello, under the file but it does not contain the Dummy file for me to get the demos can help me with this?
Please kindly read this article:
https://artbees.net/themes/docs/how-to-install-templates/For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Hi, there is an issue with Oauth on yuor support site….clicking on “Add a New Ticket” from my account page logs me out and brings me back to the sign in page.
Trying to find out how I can overwtite the width of the ”.progress-outer scroll-animated” class in a Skills bar. I basically want it to say 15.5% but have the bar actually show 75%. I see its possible using Firebug but cant get the right css class for the edit to stick. Site is http://miasole.snewsite.com/ and the Skills bars are on the homepage. Please help!
Please kindly clear your browser cache or use another machine to open up support ticket.
After you signed in please access this URL:
https://artbees.net/themes/dashboard/new-ticket/Thank you.
Hi ive had the themee for a while now and noticed your doing more help through the support desk but everytime i try to reset my password nothing happens and i cant open a ticket without signing in so can someone please help me ive tried contacting through all social media formats as well. thank you
It seems that there is no record of your username in our new database, but no worries.
Please kindly clear your browser cache or use another machine and Sign up as a new account here: artbees.net/themes/
Then please access to this URL: https://artbees.net/themes/dashboard/new-ticket/
Fill up all required fields and you are good to open up a ticket.
Thank you.
Hi. Is it possible create link in menu to some slide from edge one pager? Thank you
It is possible but with code customization. This will be outside of our free support policy and you will need to develop yourself or get help from Artbees Care:
https://artbees.net/themes/artbees-care/Thank you.
In gallery shorcode – not appears style – I cant open a ticket in support and im registered
Please kindly clear your browser cache or use another browser for signing into Artbees.net/themes/
Then please go to this URL:
https://artbees.net/themes/dashboard/new-ticket/There you will see a form for opening up a ticket. Please fill in ALL required fields and you will be able to create one.
Thank you.
Our site backed seems to be running very slow with recent Wordpress update. Could this be a theme issue?
I don’t think so as the theme code did not change.
But good news is that we have professional staff that can help you improve the performance of your website.
Please kindly contact them here:
https://artbees.net/themes/artbees-care/Thank you.
How to modify Edge slider caption description style?
You will need to use custom css.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Hello, I wandering if you guys have the slides demo from the samples because I can’t find it. Thanks
If you are talking about Layer Slider demos for Kale or Thebe templates please kindly contact our support.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Hi there,
I’ve used Jupiter on different projects and now I’m trying to determine whether I can use it on my newest project before I buy another copy of it.
I have two questions regarding the portfolios on this page ( http://www.nyttutlit.iheartreykjavik.net/index.php/portfolio-test/ ) :
1) Is it possible to get rid of the title and category on the portfolio items – leaving only the excerpt? If yes, how would I do that?
2) Is it possible to replace the icon on the hoover with centered text? If yes, how would I do that?
Thanks in advance
1) Yes, with custom css code which our support staff will give you. You just need to open up a support ticket and ask for it.
2) Yes it is possible with custom css, but the text will be the same for all portfolio items. Again please open up a ticket for this.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Hey, great Theme!
I have a question. How can I set a higher minimum for all my pages? For pages where I have little content don’t show the footer in the wrong place.
Cheers!!
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
Revslider is not working in Wordpress 4.3. Could you please update asap. Thank you!
We will release the 5.0.4.1 version in the next release of Jupiter. There is no ETA at the moment regarding the timeframe.
Thank you.
I need to use a plugin from WP Bakery but it says it only works on VC 4.6 and this theme is still using 4.5.1, and update in the works?
The update will be included with our theme soon. But no ETA at the moment.
Thank you.
Hi artbees,
Since the last update, the blog archive style isnt responding anymore at newspaper. I tried reinstalling the theme but didnt help. I tested on a new theme without edits and without childtheme. Any ideas why my blog archive page doesnt want to go to newspaper (or any other style but classic)?
Thanks
If you go to theme options > blog/news > Archive > Archive Loop Style you should be able to change the view to newspaper, unless you modified the theme code yourself.
This is something that our support staff should check in details for your case.
Would you please open up a ticket in our support system, where our support staff will do their best to help you on this matter? Based on your ticket, you will normally receive a response within 24-48 hours.
Thank you.
Artbees Support Desk
I think the video doesn’t work in Firefox@android (tested on Samsung S5 mini). (Spinner keeps turning)
Would you please give us the exact URL of demo you checked? Please find the page from here: demos.artbees.net/jupiter/
Thank you.
Sorry for my late reply. I couldn’t find the notify on email button anymore after hitting the submit button. Anyway, the initial page demos.artbees.net/jupiter/ has the issue. Also on our dev server (default template) this problem occurs.
How to replicate: install Firefox on Android and go to demos.artbees.net/jupiter/ You’ll notice the infinite (media) spinner.
We will inform our development team regarding this.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Hi i have to link the menu within a page section. Now the section ID is only in the page section. May i link a row?
Best
We have Row ID which you can use in Row shortcode, but it is not recommended to nest inside Page Sections, that may cause some problems.
For follow up questions please open up a ticket in our support system.
Thank you.
Artbees Support Desk
Hi, I am looking for a template similar to http://www.torontooutriggerchallenge.com/. Would you have a template that will do the job or better? I was thinking to Jupiter but I am open to suggestion.
Regards Mony
We do not have a template which will be exactly like the one you gave the link. You will need to do customization to be able to make it like the one you mentioned.
Thank you.
Hi, Thank you for the reply. Will Jupiter Template do the job?
Thank you
Not as you expect. It will give you a ground to work on, but you will need to do code customization.
Thank you.
Registration with purchase code worked on Artbees.com but then when i tried to login it said wrong password. I clicked “Forgot Password” and put my email address I have not received a password reset email and it won’t let me re-register because it says my email is already associated with an account. Can you please help me reset my password.
I tried opening a new account with a new email address but same purchase code and it let me. I was then able to login with the new email address and password, but my purchase code was not showing up inside of my account. So I tried to add it, and it said it was a duplicate. So I basically have two accounts with you, only one of them I a can log into, but it says there’s no purchase code (even though I used one to set the account up). Anyway, I would really to log in so I can the themes downloaded. I only need and want one account.
I got it working. I used the Google+ login and it worked.
Glad that it worked. Thanks,
Hi artbees,
This is a pre-sales question aight.
I was testing on few demo pages before deciding on the purchase and i found that the single page demo ( http://artbees.net/themes/jupiter/metis/ ) has an issue of not performing properly in mobile ( i am using iOS Safari browser with latest iOS version ).
Using iOS Safari, you can try tapping on any link on the menu and it should bring you to the anchor ID with no problem, but if you were to go to the top menu again and choose another link, it will still bring you to the anchor ID but this time you cannot scroll up and down until some random seconds then it work again. I’ve tried a few times and they keep yield the same error.
Just wondering if this has been fixed in the latest update?
We will inform this to our development team to follow up.
Thank you,
okay cool and please keep me posted. will purchase once this get fixed
Thank you sure. Please stay tuned and check release notes every now and then after each release:
https://artbees.net/themes/support/jupiter/release-notes/Thank you.
Hi, I have some questions before buying
(1) is there an option to “design” (size/color/overall layout) the “recent-posts” and is there an option to select between categories or e.g. a read on text or date ?
(2) is there a team-section in the backend?
(3) are team-members filterable via categories?
thanks!
1) No you need to do that section customization yourself via code.
2) We have an Employee post type in our theme.
3) No there is no Category functionality for that.
Thank you.
