26721 comments found.
How can I make the Date disappear in the blog in Urban Shop – on the blog page and even on the single blog entry? Custom CSS? Thanks
Hi,
Yes, it can be achieved with a bit of custom CSS, so, submit a ticket to our support team at http://qode.ticky.com and our agents will provide you snippet. Don’t forget to include a link to your site.
Qode
Loading Animation – there is a bug. I get to the second site in my menu, and when i came back to home page, there is loading , loading and not working properly in my macbook safari app, Anyone has the same problem?
Hi,
Most likely you’re experiencing conflict between some third party plugin installed on your WP instance which isn’t compatible with our page transitions. So, we advise you to submit a ticket to our support team and include a link to your site.
Qode
1) Go – Responsive Pricing & Compare Tables, 2) LayerSlider WP, 3) Revolution Slider, 4) Skype Legacy Buttons, 5) WPBakery Visual Composer, All of them are updated. Have you information about which plugin are incompatible with your theme?
No, we have info which one is tested with our theme. So, on this list of yours 1, 2 & 4 are unknown for us. If you need assistance on solving this, you can submit a ticket to our support team at http://qode.ticksy.com. Make sure to include a link to your site as well as temporary WP admin credentials.
Hello I added a element blog slider in my home page but when I create a new post , the new post doesn’t appear in blog slider home. I don’t know what can I do ? thank you for your help !
Hi,
Since this is closely related to your theme setup we advise you to submit a ticket to our support team at http://qode.ticksy.com. Just make sure to include a link to your site and temporary WP admin credentials.
Qode
Hi! I’m impressed by the versatility of this theme. I have some pre-purchase questions:
- Does portfolio page support video in lightbox? I can’t find any example in your demos.
- Almost every demo takes a really a long time to load the pages (and my connection is very good). Is it something related to the demo, or should I expect that performance from the theme?
Regards, Nieves
Hi,
Thanks for interesting in our theme. 
1) Yes, portfolio single can have video from streaming service (Youtube or Vimeo) viewed in lightbox.
2) Note that we have used really large images on our demo sites, we sacrificed speed towards image quality. However, there are few common things that you can do with any WP based site to additionally speed it up. Caching which can be utilized with, lets say, WP Total Cache plugin is a good choice.
Qode
Thanks for your answer! Nieves
You’re welcome.
oh, just one more thing: do you have any example of portfolio single with in lightbox in any of your demos (I’ve been looking, but I couldn´t find it).
Is the theme easlily adaptable to a multilingual site?
Well, that’s two questions
Regards, Nieves
Regarding lightbox example, we’re not sure if this feature is showcased on demo sites. You know that we do have 100+ demos.
And yes, Bridge is compatible with WPML plugin.
Hello team,
How can I change the light gray background color on active and hover menu items? I cannot find where to change this color.
Thanks!
Hi, I do not understand how to add the function “autostart true” to BLOG SLIDER shortcode. Please you can help me? Thanks
Hi,
We advise you to submit a ticket to our support team at http://qode.ticksy.com and our agents will assist you with this.
Qode
I want to import a demo that best matches :
http://demo.qodeinteractive.com/bridge41/ http://demo.qodeinteractive.com/bridge112/The full screen section demos – Which is best demo to import? Thank you
Hi,
It’s up to you and your preferences to choose the demo that is most suitable for your needs.
Qode
Thank you for quick response – I just want a demo that has the full screen section demo in.. Bridge 41 or 112 don’t have a name so I am not sure which one from your list to choose ? There is no correlation between the numbers and the names.
Dont worry I found it
Okay, we’re glad you’ve managed to solve it on your own.
Hi!
I also have the same question as some others before : How to change the color on testimonials of the author’s website links?
You always asked to send in a ticket …. here you go: #522980
... and my old ticket is still not finally answered as well : #522322
Thank you for your help!
Hi,
Thanks for following up on this, you will be notified when your tickets are answered. Note that usual response time is within 24 hours.
Qode
Hey Guys,
When I am creating a blog post I dont seem to have any VC elements available. Is this normal?
Cheers, Ian
Hi,
Yes, it is default behavior, you can enable it by navigating to Visual Composer within your Admin panel – just tick on post types where you wish to use VC.
Qode
Great, thanks very much 
You’re welcome.
One more thing Do you know if we can have the title of a blog post centered? I am referring to the title directly above the content.
Yes, with a bit of custom CSS, and to obtain snippet submit a ticket to our support team at http://qode.ticksy.com.
Hi Qode,
Why this theme taking too long time to import demo content. It is taking hours to import demo data (including media).
Hi,
This process is closely related to your server setup and available resources. Usually, when server is okay, import process takes no longer than a minute or two.
Qode
Hi there – I have several open tickets (509395, 521374, 521534, 521548, 521802) which haven’t been responded to for a few days. What’s the ETA on response time?
Hi,
Usual response time is within 24 hours but sometimes it may be a bit longer since we’re low on resources during weekend. You will be notified when those tickets are answered.
Qode
hello I’m looking to buy this theme but I have had a bad experience with other developer who took off their theme from envato and then just offered a 12 months actualization and support, after that time i had to buy the theme again to get actualizations. I believe it’s ok to have limited time support, but actualizations should last as long as the theme exist. If a group keep a theme alive, then the people who bought it should be able to get actualizations always.
What is your policy about this matter?
Hi,
Recently, for our themes, support was free and wasn’t time limited.
As of this September, Envato has rolled out new support policy rules which we must obay, you can learn more about them here: http://themeforest.net/page/item_support_policy
Qode
Hello. I have a problem with the contact form. The form sends a message: “Email server problem” ... what should I set up and where? I want to receive emails from contact in a Hotmail account. Thanks!
Hi,
Instructions are here (scroll down to contact page section): http://demo.qodeinteractive.com/bridge-new-help/#!/qode_options
Qode
Hello team,
A few questions:
1. Is it possible to disable the lightbox gallery from product pages and instead have the main image get replaced by the thumbnail that the users click on?
2. I have set up product variations, which appear on product pages under “ADDITIONAL INFORMATION” – is it possible to remove/hide this product pages?
3. How can I add a special line of text on the cart page explaining that “shipping insurance is included”? – I tried having this as a store notice text, but it is not appearing.
Thank you!
Hi,
We advise you to submit a ticket to our support team at http://qode.ticksy.com and our agents will assist you. Just make sure to include a link to your site.
Qode
Hello,
I am looking at purchasing Bridge for the third time – love it!
Just a question before I do, I need to use fonts that are not Google fonts in this website. Can I use a plugin such as Use Any Font to achieve this? Does this clash with the Bridge theme? Or is there an easy way to upload the fonts through Bridge theme/options and still be able to adjust where necessary in the Qode options panel?
Thanks in advance
Hi,
We’re glad to hear that you like our theme.
We haven’t tried this plugin with our theme so we can’t say anything specific regarding combining those two.
But, you can use any web font you like, besides controlling font family through Qode Options – it has to be done with custom CSS – you will still be able to control color, size, line spacing etc. Our support agents will guide you how to install and use custom font, just submit a ticket to http://qode.ticksy.com
Qode
Thank you so much! Will definitely be making a purchase shortly – will be in touch with your support team once I’m at that stage of the build.
Appreciate your quick response.
You’re welcome.
Hey there, I submitted a ticket Friday and I just wanted to know if I could get any updates. TIcket #520876
Thanks a lot.
Hi,
Thanks for following up on this, as far as we can see, you have replied to your own message, this way you have moved your ticket down on list. Our agents response on tickets based on arrival time.
However, your ticket is assigned to one of our agents and you will be notified when its answered.
Qode
Hello i have problem to import the theme fashion hangs at ‘80% is a bug?
Hi,
It’s not a bug, this means that your server is lack with resources and can’t complete this action. So, we advise you to submit a ticket to our support team at http://qode.ticksy.com and our agents will advise you how to increase necessary resources.
Qode
Hi there, as I consider to buy your theme I checked it with Google PageSpeed. The results are okay, but I would like to veryfy it with some real sites (not the hosted demo). Can you help with links to sites which use your theme?
Hi,
Thanks for interesting in our theme.
Maybe someone from the community will answer here. Note that you can additionally speed up any WP based site with some basic/standard techniques for caching. Also, important role in this is actual content – images and videos, they need to be optimized to have decent and acceptable quality with lowest weight. And don’t forget the response time from server, hdd speed, bandwidth and processor power shouldn’t create a bottleneck.
Qode
Thank you very much for your quick response, yes I am aware of thoses factors. But good coding also belongs mentioned here. Things like loading Java when you need it and not above the fold when the element is in the footer.
I would be very happy to receive some sites. Or do you maybe use the theme on your own website?
We agree about good coding. And we do practice it.
Sometimes, js libraries just need to wait for the content to be loaded, and vice versa. There is some chain of dependencies, this is how WP is functioning. We already optimized code as much as it was possible.
Thanks very much for clarifying this. However, my other request remains, do you have any trial site up or know a random site (using your theme) I could check with PageSpeed?
Thanks very much for clarifying this. However, my other request remains, do you have any trial site up or know a random site (using your theme) I could check with PageSpeed?
Thanks very much for clarifying this. However, my other request remains, do you have any trial site up or know a random site (using your theme) I could check with PageSpeed?
Thanks very much for clarifying this. However, my other request remains, do you have any trial site up or know a random site (using your theme) I could check with PageSpeed?
Thanks very much for clarifying this. However, my other request remains, do you have any trial site up or know a random site (using your theme) I could check with PageSpeed?
Thanks very much for clarifying this. However, my other request remains, do you have any trial site up or know a random site (using your theme) I could check with PageSpeed?
Our trial sites are our demos. So, if you still insist on some other than demo, someone from the community will have to step in.
Okay and please dont get me wrong I dont try to be annoying or penetrant. I am just concerned.
No worries.
why i can’t look your preview?
Hi,
Our servers were down temporarily, you can check now: http://demo.qodeinteractive.com/bridge/
Qode
Hi, I have updated the theme Bridge and wordpress to 4.3. The homepage is ok, but there is a problem with displaying the subpages as the header (incl. Menu) is not visible. How to fix it? The site is www.orientdayspa.pl. Please help asap.
I fixed it. The search bar was turned on and it was caused the problem.
Hi,
We’re glad to hear you’ve managed to solve it on your own.
Qode
