12819 comments found.
The currency change does not work also. When you checkout with Paypal it will only use default currency. For example, lets say a tour costs 50 Euros, but the user has selected in dollars so it shows price of USD 55.88 which is all fine. However when you checkout to Paypal it will state USD but the price will be USD 50 as it uses the price set in main currency, not so bad when it is euros to dollars as you only lose a small sum but try it from pounds to Dollars and you will lose a massive sum. what you need to do is not only have the correct currency being sent to paypal but also the correct price in that currency.
I have to say it is even funnier in my local currency as it is Serbian dinars, so when I set the hotel price to be 30,000 Dinars, when they go to pay in pounds and checkout to paypal it asks them to pay 30,000 pounds (it is supposed to be 188 pounds). Imagine that shock 
Hi Matthuffy,
Could you post new ticket on our support forum with your troubles?
We want to check more about this trouble.
Thankyou.
Hello,
How do I setup 1 tour package with same destination, same itinerary but multiple departure date (associated with price)? Currently, the workaround is to create different multiple records. However, the result in listing page is returning many duplicate tour records with same destination. We wish that the system can be consolidated same destination into one, then in the detail page returns a list of departure options for visitor to choose.
Regards.
Hi ahentan,
Thanks for your offer, This feature is not available now. We will consider about it.
Best regards.
Hope to hear good news from you guys.
since I did the update 1.1.8 I still have a problem, when I add a new activity i cant find in the result search for example for this activity the location is the city (Casablanca) 1) http://i.imgur.com/TWbNVAy.png Here is when I did a search for activities in the same city (Casablanca) 2) http://i.imgur.com/odgiTyR.png As you can see in the picture I can not find the new activities in the same city (Casablanca) Thanks .
Hi kingmedia20,
Could you post new ticket on our support forum with your wp-admin + FTP account?
We want to check more about this trouble.
Thankyou.
Hi, pre purchase question:
I would like to set the home page for a quad tour and car rental…is it possible to put them together on the home page? I have seen half screen map etc…could it be used “doubled”, for example with quad tour above and right below for car rental? Thank you!
Hi Domes75,
Thanks a lots for interest in our theme.
And your questions about half map, Sorry it is not available now. We dont have any options allows add 2 map on the 1 section.
Dont hesitate for new questions.
Best regards.
On my screen shot, This Hotel have 20 rooms and max 2 adults 1 children per room. Now I want to book this hotel for 2 room and 4 adults 2 children but then I press search the system show up “Sorry! No available rooms found”. Normally the booking system have to calculate the price for 2 room and 4 people with 2 children because this hotel have 20 rooms. Or do I have to config something. I try to find out how to add price for children but still not see.
Screen shot: http://prntscr.com/8j9ejd
Best Regards Anan
Hi Anan,
Could you post new ticket on our support forum with your wp-admin + FTP account?
We want to check more about this trouble.
Thankyou.
Dear Support, I already check your demo and your demo still have problem too.
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Hi Anan,
Sorry we did misunderstand your questions.
Let us explain:
Do you know the calculation mechanism of number adult /children ?
- If the max people/room is 3 persons -> you cant search for 6 persons.
Because a hotel’s rooms can only contain max 2 adults 1 children per room, right?
=> If you have 6 persons/tour ( you should search 2 adults 1 children and booking 2 rooms )
And your request, you want to search result for 4 adults 2 children, it is not available now, We are developing on version 1.1.9.
Hope you can wait.
Best regards.
Dear Sir Support,
What date that you will Launch version 1.1.9 please?
Best Regards.
Maybe on 3 weeks. We want to test carefully before release.
Hope you can wait.
Hi, A visitor (registered) can he submit an activity? Thanks.
Hi waurelien,
If your user is not partner, they cant submit an activity.
After register, your user should contact to admin for setting Partner.
Let us know if you have other questions.
Thank you
Hello… some one can give us support? this is not normal!!!
Hi threendy,
What troubles are you facing now?
Thank you.
Hi , I have a few more Questions :
a.) How do i enable social signup / login on the sign in page
b.) How can I customise the signup form ?
a prompt reply will be appreciated
Hi ishdeepsahni,
Let us answer your questions:
1, We dont integrate social signup / login on the sign in page, You have to add it on yourself.
2. We dont provide option for customize this form
All customize, you should use childtheme for editing.
Thank you
Why the seting link to choose the theme’s main color & background is disable on the demo ?
Hi SplendidTravel,
We will TURN ON it soon.
Thank you.
Sorry for late, we did receive your ticket.
We will try to answer your soon.
Thank you
hi , Can you please guide me with the following :
a.) I want to rename post types Tours, Hotels, Etc. to my own custom types e.g. Thus = Trips , Etc. How can I do that ? It should also reflect in the search criteria. Can I increase the number of post types?
b.) How do I enable bookings via contact form (no online payment as yet), as of now booking is going to cart page, and it always shows cart as empty
c.) I want to add My Account and My admin, under the User Icon in the Header , how to do that?
Would really appreciate your help
Hi shdeepsahni,
Let us answer your questions:
1. Yes, you can rename post types Tours, Hotels, by using file po mo this is guide for you: http://shinetheme.com/demosd/documentation/word-by-word-translation/ You can increase the number of post types, however we dont support for that, you can create new topic on our forum, technical support will guide you.
2. We dont have options allows bookings via contact form, But we support Payment Method : Submit Form, you can view this video: https://youtu.be/198F-doz3jc
Please create new topic on support forum, we will guide you more detail.
3. If you want to User Icon in the Header, you should go to page User Profile > Setting and change your image. Let us know if you cant do on yourself.
Thank you very much.
Hello, i need some help with the blog page … i need to change the title from blog to “news”, but even if i change the page title and the permalink, the page title is not changing … and after this issue i have 2 other tickets from “cosmobit” user, and i’m waiting for answer since 1 week ago .. thank you!
Hi ovidake010,
Could you send to us your username? We cant found you on forum?
Thank you.
i’ve got answers for my tickets… so i have just the problem with the blog title, why i can’t modify it ?
do there exist a support? no one awsner us by problems!
Hi threendy,
We cant find you with username: threendy, What is your username?
Thank you.
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yes threendy is username too. where y can not find us? in themeforest? wow! http://themeforest.net/user/threendy write me email if you have a support. i sent already some questions and no reaction from your side.
i see finding usernames is your generally problem here. think about a solution.
i see finding usernames is your generally problem here. think about a solution.
We are really sorry for this inconvenient, Our system have some troubles with hotmail, you should use GMAIL to register.
Now, could you send to us email to hanhdo@shinetheme.com, we will help you resolve this troubles ASAP.
Thank you very much for your sympathy!
I need a crucial piece of information.
Many of my clients are health & wellness providers ie. massage therapists etc. One thing they will need it to do, though, is provide for a gap between bookings. For example, if a client books a 1 hour massage at 2:00, the next available appointment cannot be available until 3:15 because they need that time to clean the room (new linens etc.) and admit the new person, even though on the customer’s side, they would be booking for one hour.
Is what is planned in the coming days making
Hi creallianz,
Thanks for your comment, however we dont have plan for it now, we will consider about it on other version. Let us know if you have other request.
Best regards.
Does this theme offer the ability to set prices per day or per season?
We have 50 holiday properties and during certain times, we have different daily prices.
For example the normal price might be $50/night. During August, we might increase this to $75/night. Or during a specific weekend, we might want to offer the property for $40/night.
Does the theme offer this?
If so, please send us a screenshot or a video demo demonstrating that this is possible. We do not want to purchase this theme without being CERTAIN that it offers this feature.
Hi zdncomputers,
On current version, we dont have this features now. Could you send to us an email via: contact@shinetheme.com? We will inform you if have any update.
Thank you very much.
Thats disappointing. My email is zach@zdncomputers.com
Like many people I’m living some problems with filter on the search results. The search results are NOT filtered like in demo. Any way to fix it?
Hi Cappadoxia,
Have you ever seen this guide: http://shinetheme.com/demosd/traveler_changelog/category/vs1-1-8/
You can view more on video guide + descriptions.
Please create new ticket on our Support forum if you still have this troubles.
Thank you.
I made a clean install of v.1.1.8 and followed everything on documents but filters are not working.
And I already tried to create an account with my purchase code on your support forum. It says that the password will be sent to my e-mail address but I didn’t receive anything although I tried several times. If I can’t find a solution to my problems in a few days I will ask for a refund.
Firstly, we are really sorry for this inconvenient, Our system have some troubles with hotmail or other, you should use GMAIL to register.
Now, could you send to us email to hanhdo@shinetheme.com, we will help you resolve this troubles.
Thank you very much for your sympathy!
Hello, before buying this theme I’d like to know a few things: 1) can I create Apartments, B&B, Campsites as well as Hotels? 2) is it fully compatible with qTranslateX? 3) is it working with WP Rocket? Thanks for your help
Hi angus14,
Let us answer your questions:
1. Creating Apartments, B&B, Campsites as well as Hotels, we are really sorry, we dont have any feature allows this. And we dont support for addition them.
2. Yes, It is fully compatible with qTranslateX
3. We dont know about WP Rocket, we dont ensure about it.
We are really happy about your appreciated. Dont hesitate if you have other questions.
Thank you very much
Thanks a lot for your reply. Are you planning to add them in future releases? Or is there a workaround to add those custom post types?
No, we dont have plan for addition those custom post types, However, if you are developer you can do it easy.
Thank you
Thank you! If I purchase the theme, do you have a guide for doing this?
hi ,I just wanna know if there is simple way to change all google map to bing map ? all google product are not allowed in china.
Hi rijadts,
We are really sorry, we dont have any options allows change all google map to bing map now
Let us know if you have other questions.
Thank you
Hi there,
I recently purchased your theme, but I must say first, what a great design! Keep the good work going!
I was wondering how the partners get the booking, or get charged the commission etc
Many thanks,
Zo R.
Hi Zo R.
Thank you very much for appreciated, This is guide on Partner for you: http://shinetheme.com/demosd/documentation/category/traveler/partner/If you have any questions, you can post new topic on our Support System: http://support.shinetheme.com/
We will help you.
Best regards
Hi I can’t get the confirmation link.
What may I do?
Hi zotflyingllama,
Could you please send to us email via: hanhdo@shinetheme.com, we will re-check this troubles?
Thank you very much!
Hello Am very impressed with your theme and would love to purchase but i have a problem. Can a customer view his booking made when checking out with woocommerce . Thanks
Hello Am very impressed with your theme and would love to purchase but i have a problem. Can a customer view his booking made after checking out with woocommerce . Thanks
Hello victorrino29,
Yes customer can view his booking for all checkout method.
Hope that help!
Thanks
